Joy Pedro
NO 7 AJEGUNLE STREET ABULE EGBA
Lagos, Lagos
+2348050755461
Dorothypedro0@gmail.com
Nationality: NIGERIA
Professional summary
Experienced professional with a strong background in inventory control, shipping
documentation, and warehouse operations. Adept at maintaining health and safety
protocols while ensuring customer service excellence through effective
communication. Skilled in managing vendor relationships, processing customer
refunds, and handling delivery and collection operations. Proficient in the use of
packaging materials to optimise logistics processes. Committed to leveraging
expertise to enhance operational efficiency and customer satisfaction.
Customer-oriented [Job Title] with strong history of leading high-performance teams
to meet or exceed objectives. Dedicated and hardworking with internal drive to
deliver excellence. Tactical team builder with strong background in training and
team development.
Work history
January 2024 - February 2025
EGATEE LIMITED/ E-COMMERCE - LAGOS, NIGERIA
Shipping supervisor
Managed inventory for efficient order fulfilment.
Controlled budget expenditure, ensuring cost-effective operations.
Delivered on-time shipments for improved customer satisfaction.
Monitored loading processes, ensuring safe and secure delivery of goods.
Provided excellent customer service to resolve shipment issues swiftly.
Assessed team performance regularly to identify areas of improvement.
Oversaw staff schedules to maintain 24 and 7 operation coverage.
Conducted regular stock checks, preventing overstocking or understocking issues.
Facilitated training to enhance team productivity.
Notified clients regarding status en route and delivery time.
Verified shipping methods and routes from pick-up location to final destination.
Achieved a safer work environment with the introduction of safety protocols.
February 2022 - January 2024
GINJABULL PLADO MARKET - LAGOS, RUSSIA
Call centre operator/Remote
Adapted swiftly to changes in product offerings or system upgrades, ensuring
uninterrupted service delivery.
Offered technical assistance over the phone to solve client issues effectively.
Ensured call centre efficiency with adept multitasking.
Resolved customer complaints, resulting in increased customer retention.
Handled high volume of calls for efficient service delivery.
Conducted outbound calls to potential clients, generating interest in products and
services.
Encouraged feedback from callers, enhancing service improvement strategies.
Utilised CRM software efficiently for better record keeping.
Communicated clear information to customers for improved understanding.
Demonstrated empathy towards customers with grievances.
April 2021 - February 2022
THE PLACE RESTURANT - LAGOS/LEKKI, NIGERIA
CUSTOMER SERVICE OPERATOR
Stayed up-to-date on product features and updates, providing accurate information
to customers at all times.
Utilised specialised software tools for tracking customer interactions, allowing
for more personalised service over time.
Liaised between customers and management to resolve complex issues swiftly.
Worked overtime during holiday seasons to maintain excellent customer service
levels amidst increased demand.
Delivered impeccable service standards to enhance brand reputation in the market.
Handled high volume calls for efficient resolution of customer issues.
Ensured timely response to queries with a professional demeanour.
Managed queues effectively during peak hours, reducing waiting times significantly.
Collaborated closely with team members for seamless operations during busy periods.
Assisted customers with varying questions using product knowledge and service
expertise.
Handled phone, email and social media enquiries with consistent customer service
across multiple channels.
Answered customer telephone calls promptly and improved on-hold wait times.
Processed inbound customer calls, providing information on service or product
upgrades
Upsold new products and accessories to customers, capturing significant increases
in add-on sales.
May 2019 - February 2021
GLOBUS NIGERIA LIMITE/KFC - LAOS/BADAGRY, NIGERIA
COLDROOM SUPERVISOR
Facilitated monthly training sessions for enhanced staff performance.
Promoted a safe work environment by enforcing strict adherence to safety
regulations.
Conducted performance appraisals with employees for career development discussions.
Assisted in the recruitment process for hiring quality staff members.
Monitored employee attendance records for maintaining discipline within the team.
Led team meetings, ensured clear communication amongst all members.
Managed daily operations to increase productivity.
Oversaw inventory management to avoid any shortage or excess stock issues.
Supervised activities of workers and enforced safety regulations.
Worked closely with management to manage staff levels and allocate resources for
production plans.
Tracked employee performance, assessed daily output and implemented corrective
actions to close gaps.
Logged daily activities and notable incidents during production shifts.
January 2019 - April 2019
OASIS FAST FOOD RESTUARANT - LAGOS/BADAGRY AGBARA, NIGERIA
Kitchen assistant
Performed daily deep cleaning tasks to optimise workspace cleanliness standards.
Assisted chefs with meal preparations for smoother service during peak hours.
Supported head chef in creating new menu items to diversify restaurant offerings.
Stored ingredients properly, extending their freshness dates significantly.
Cleaned utensils, achieving a more efficient work environment.
Assisted in stock rotation, reducing spoilage and wastage of ingredients.
Improved kitchen efficiency by assisting in food preparation tasks.
Washed dishes quickly after meals service to free up space in the kitchen area.
Maintained cleanliness throughout the kitchen for improved hygiene standards.
Education
November 2023 - December 2024
AEROPORT COLLEGE OF AVIATION NIGERIA/ AJAO ESTATE AIRPORT ROAD
Diploma of Higher Education HOSPITALITY AND CUSTOMER SERVICE MANAGEMENT
January 2021 - December 2024
NATIONAL OPEN UNIVERSITY NIGERIA/VICTORIA ISLAND
BSC CRIMINOLOGY AND SECURITY STUDIES
February 2017 - January 2019
ST STEPHEN HOSPITAL NIGERIA
TRAINING NURSE TRAINEE
Languages
English
Fluent
IGBO
Advanced
Hobbies and interest
SINGING,READING,SWIIMMING,TRAVELLING,INDOOR GAMES
Awards, Accomplishments, and Honours
MOST PUNCTUAL AND DEDICATED INTERN/ PUNCTUAL STAFF
Certifications and Licenses
DIPLOMA IN HOSPITALITY AND CUSTOMER SERVICE
Skills
Inventory control
Shipping documentation
Warehouse operations
Health and safety protocols
Customer service excellence
Effective communication
Knowledge of packaging materials
Vendor relationship management
Customer refunds
Delivery and collection processing
Customer Service
