Arbab Anwar
Contact no: 0304-9557848
email: arbabanwar561@gmail.com
Objective:
Seeking a challenging and rewarding position as a Customer Service
Representative in a dynamic call center environment where I can utilize my
excellent communication skills, problem-solving abilities, and dedication to
delivering exceptional customer service.
Education:
Matriculation 2013-2015
FSC 2015-2017
CA 2017-2023
Relevant Coursework:
Customer Relationship Management
Business Communication
Marketing
Business Ethics
Data Analysis
Skills:
Customer Service:
Proficient in handling customer inquiries, resolving issues, and providing
product information.
Demonstrated ability to maintain a positive and empathetic attitude during
interactions.
Skilled in managing high call volumes while ensuring quality service.
Communication:
Excellent verbal and written communication skills.
Strong active listening skills to understand and address customer needs
effectively.
Ability to explain complex information in a clear and concise manner.
Technical Skills:
Familiar with Microsoft Office Suite (Word, Excel, PowerPoint).
Problem Solving:
Proven ability to analyze customer problems and find creative solutions.
Strong critical thinking skills to handle challenging situations.
Teamwork:
Collaborative team player with the ability to work well in a group setting.
Willingness to support colleagues and contribute to team success.
Adaptability:
Quick learner with the ability to adapt to new processes and technologies.
Flexible in handling changes and challenges in a fast-paced environment.
Work Experience:
I have been working together for the past 3 years
“Growth axe “
