Dear Mr./Mrs./Ms.
(Managers Name)
I am writing to your regarding your companys Customer Service Representative
opening. I have been working as a Telephone Sales Executive at Telemarketer Auto
Insurance USA for more than 2 years now and have developed impeccable phone
manners, and an ability to deal with agitated or distressed customers. I am accustomed
to working on multiple projects simultaneously, and can offer new ideas to help your
company grow and surpass all goals and objectives.
My duties included making 60 cold calls a day to business and private individuals to
solicit sales for goods and services. During my tenure, I implemented a new sales
strategy, reducing training expenses by 90% and increased the close ratio by 10%
within 3 months.
My experience at Telemarketer Auto Insurance USA has helped me improve my skills in
leadership, allowed me to gain organisational skills, and has provided me with
extensive knowledge of how to upsell services and goods to potential clients. I have
also worked at Parade Hotel as a Front Desk Clerk where I provided information to
guests in a 150+ room hotel & trained and supervised 6 new staff members.
I am looking forward to discussing the position and my qualifications with you in more
detail soon. I feel confident that I fulfil the requirements for the Customer Service
Representative position. Thank you for your time and consideration.
Sincerely,
Name
Address
T: Phone number
E: email address
Dear Mr./Mrs./Ms. (Managers Name),
I am writing to you with regards to the recent Customer Service Representatives position
that I saw advertised on(Websites Name).
I have more than 5 years of part-time work experience as a Customer Service
Representative and have a successful track record of problem solving, communication,
and decision making skills. I am confident that I am the best candidate for your vacancy.
My present position of telephone sales representative at Palmetto Carriage has taught
me the significance of clear communication and friendly service over the phone. In my
current role, I resolve customer problems, give sales pitches, and take accurate notes of
conversations with patrons. I have received excellent performance evaluations from my
managers and have been formally recognised by them for my contribution towards my
departments success.
I am a highly methodical, amenable, and results orientated team player who is
experienced in taking inbound calls from customers regarding products and services. I
have also worked as a Bellhop at Charleston Place Hotel, where I successfully
incorporated my solid communication skills to effectively interact with a vast team of
people while simultaneously building rapport with visitors and guests. My duties also
included taking care of physically challenged people. I demonstrated impeccable
patience, care, and support while serving those with special needs.
Should you find interest in my application, then I will be available for an interview at
your convenience. I have attached my resume and I encourage you to contact me
regarding my application.
Sincerely,
Objective
Examples:
Seeking a customer service position in a well regarded company.
A customer service role in a challenging environment.
To obtain employment as a customer service specialist in a dynamic company.
Profile Statement
Examples:
An energetic customer service professional with solid experience providing diverse customer
support in high volume call center environments. Strong problem-solving skills coupled with
initiative and accuracy provide a first-rate experience for the customer and facilitate the
development of strong customer relationships. A self-motivated and hardworking employee
with an excellent track record of meeting and exceeding productivity targets.
A self-motivated professional with over X years experience in the customer service industry.
Excellent organizational and communication skills contribute to high levels of efficiency and
productivity. Proven track record in resolving complex customer issues and implementing
workable solutions. A strong sense of urgency ensures customer satisfaction and improved
customer retention levels. The ability to assimilate information quickly facilitates in-depth
product knowledge and the provision of outstanding customer service. Verified achievement
of performance bench marks in all areas.
A results-orientated customer service specialist with X years experience. A reputation for
building productive and positive relationships with diverse customers resulting in improved
customer retention and loyalty. Proven ability to manage a high volume workload in a calm
and constructive manner with a solid record of success in trouble shooting and problem
resolution. A committed team member who consistently achieves customer service goals
and adds significant value to the bottom line.
Work Experience
Customer Service Representative
Vericom Telecommunications Company, Newark, NJ
January 2012 - Date
interact with diverse customer base in person and telephonically
provide detailed information on services and products to customers
recommend service and product options to meet customer needs
demonstrate and instruct on products
open new customer accounts
complete and process contracts
schedule and follow up on installations and service calls
manage service, product and billing inquiries and complaints
conduct customer satisfaction surveys and generate business through follow up
maintain records of all customer interactions and transactions
produce weekly reports for management
achieve performance objectives in all areas consistently
Customer Service Agent
Brand Distributors, Newark, NJ
September 2007 - November 2011
performed customer verifications
entered, processed and expedited customer orders
prepared all email correspondence relating to customer services
addressed customer account queries and problems
managed product shipping issues
provided ongoing support to customers
Education
Ramapo College, Mahwah, NJ
BA Social Science, 2007
Diploma in Customer Relationship Management, 2010
Technical Skills
MS Office
CRM software - Siebel and SAP
data entry and collation skills
numeracy skills
Core Competencies
communication skills
customer service orientation
problem-solving
information management
organization and planning skills
accuracy
persuasive ability
stress tolerance
Customer Care Advocacy Sept. 2006-May 2008
Customer Care Advocacy/Network Provisioning/System Engineering
(Responsible for overseeing customer escalations from Telephone Customer Service Reps
and/or complaints received directly into Corporate or Regional offices)
Provide guidance to Telephone Customer Service Representative with service complaints.
Answer questions regarding telephone services and products
Discuss billing questions and service concerns.
Provide instruction on responses to customers or directly respond to customer for all
telephone markets.
Handle complex customer issue escalations per established policies, procedures and
guidelines. Includes telephone, video, high speed data issues.
Responsible for handling any customer issue in its entirety for all telephone markets.
Interface with other departments through written and verbal communications to handle
complex customer situations.
Research complex customer complaints and process billing adjustments by inputting
credits or other adjustments into the computer records for that customers account for all
telephone markets.
Interface with senior management through written and verbal communications to explain
resolution of escalated customer issues that were received directly by senior management
for all telephone markets.
CUSTOMER SERVICE
Objective Obtain a position as customer service representative, where my customer relations
experience can be fully utilized to improve customer satisfaction and promote the companys
brand name.
Key Skills and Qualifications
Problem Analysis | Problem Solving | Organizational Skills
Customer Service Orientation | Adaptability | Initiative
Strong Interpersonal-Communication skills
Knowledge about customer service applications and administrative procedures.
Languages Fluent in English, Spanish and Portuguese
Relevant customer service courses
High school diploma
Work Experience/Background
Customer Service Representative [Company] Miami, FL 2009 Present
Responded promptly and answered/resolved customer inquiries and complaints.
Investigated and resolved service issues and/or product problems.
Managed customers database accounts, performed customer verification and processed
applications, orders and requests.
Worked with administration: forwarded requests and unresolved issues to the designated
resource by communicating and coordinating with internal departments.
Kept records of customer interactions and actions taken, including transactions,
comments, inquiries and complaints.
Supplied customers with written responses and information and followed up on customer
communications.
Customer Service Representative [Company] Miami, FL 2005 2009
Communicated directly with customers by phone, electronically or face to face.
Provided customers with technical support using maintenance procedures created with
company products.
Wrote and kept accurate records of discussions and correspondence with customers.
Managed and supervised a team of customer services representatives.
Provided customer service team with feedback.
Met with other team managers to discuss possible improvements in customer service and
companys products.
Trained and coached team members to deliver a high standard of customer service.
Learned about products and services and kept up to date with changes.
Kept ahead of technology developments by attending professional courses.
ACHIEVEMENTS
Developed the customer service policy for the organization: Developed customer service
procedures, performance level and QA standards for the organization.
Evaluated changing factors frequently to achieve high customer satisfaction level.
Analyzed statistics and other data to determine the level of customer service performance
achieved by the team.
Customer Service Representative Cover Letter Sample 1:
With 13 years of proven experience providing customer service for several different companies, I am confident I will
make an immediate contribution to your team.
I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures and
standard processes. You will find I am detail oriented and able to analyze, prioritize and resolve client requests or
issues quickly and effectively. I possess excellent communication skills both oral and written.
I have remarkable interpersonal, organizational and time management skills. I am well versed in all the Microsoft
Office suite applications. Furthermore, I learn new applications quickly and efficiently. I am able to support team goals
along with finishing my assigned tasks which makes me a perfect fit for a multitasking environment such as yours.
This summary, as well as my resume, cannot adequately communicate my qualifications in-depth; I look forward to
meeting with you to discuss why I would be an asset to your institution. I am available to schedule an interview at
your earliest convenience by phone or email.
Customer Service Representative Cover Letter Sample 2:
I am writing to express my interest in a full time customer service position with your company. I read your job posting
that appeared on Indeed. I believe my skills, experience, knowledge, and willpower for sales will make me the best
candidate for this position.
As you will note from the enclosed resume, I am presently a part time telemarketer and I have many skills that would
aid me as a customer service representative for your company. Here are some of the responsibilities Ive held over
the past six years:
Experience in selling, promoting ,and advertising products
Experience in customer relations
Exceptional verifiable talent for ensuring customer satisfaction
Using critical selling strategies to exceed productivity goals
Excellent written and verbal presentation skill
Experience in training new employees
I am currently in my third year of study at Riverson University and I am working toward my Bachelor s degree in
Public Health and Safety as well as a certificate in Occupational Health and Safety. Being in these programs has
given me the opportunity to gain knowledge relative to the position such as verbal speaking skills, writing, and people
skills.
I am confident that my education coupled with my relevant experience will allow me to make a substantial contribution
to your company. I feel very qualified to fill your customer service position and would like to arrange an interview at
your earliest convenience. Please feel free to contact me at or by email at . Thank you for your consideration, and I
look forward to hearing from you.
Customer Service Representative Cover Letter Sample 3:
I am writing in regards to the Customer Service Representative position that is open with your company at this time. I
am a highly capable professional with over 7 years of customer service experience. My background, along with my
ability to learn quickly and efficiently, will enable me to be a valuable part of your team.
My knowledge of computers, which enables me to pick up new systems quickly, work independently, and efficiently
make me a perfect fit for your opening. I possess an uncanny ability to build rapport and relationships with internal
and external customers via the telephone. These, coupled with my ability to examine a process to look for
improvement as well as manage multiple projects simultaneously all are valuable assets that I feel can benefit your
company. I can solve problems, quickly and precisely, which has resulted in sales increases in my previous positions.
My business skills, attention to detail, and general aptitude all have served me in my previous endeavors which have
shaped me into an excellent administrator. The approach to my work goes beyond the job description as I am always
looking for a way to improve results. In addition to my work, I have always been looked to for decision making.
I have enclosed my resume to display my past achievements, as well as to demonstrate how I can be a valuable part
of your team.
