REPÚBLICA BOLIVARIANA DE VENEZUELA
MINISTERIO DEL PODER POPULAR PARA LA EDUCACIÓN
UNIVERSITARIA
SLDEA UNIVERSITARIA COMUNAL “SAMANY DE GUERE”
EL MACARO -MUNICIPIO SANTIAGO MARIÑO
MARACAY -EDO ARAGUA
CONTENIDO PROGRAMÁTICO Y PLAN DE EVALUACION
Unidad Curricular: INGLES. PNF: TURISMO
Realizado por: Profesora Maghuamppi López Manzanilla
Contenido Programático de Inglés para Estudiantes de Turism
Objetivos del Programa
- Desarrollar habilidades comunicativas en inglés aplicadas al turismo.
- Familiarizar a los estudiantes con vocabulario y terminología
específica del sector.
- Fomentar la comprensión intercultural y la etiqueta en el contexto
turístico.
Módulo 1: Vocabulario y Terminología Turística
Fecha: 07 al 28 de Mayo
- Semana 1-2-3 : Introducción al Vocabulario Turístico**
- Términos relacionados con tipos de turismo (ecoturismo, turismo
cultural)
- Traducciones y Lecturas
Vocabulario de Ecoturismo
1. Ecotourism
2. Sustainable Tourism
3. Conservation
4. Biodiversity
5. Natural Resources
6. Wildlife
7. Habitat
8. Eco-friendly
9. Carbon Footprint
10. Responsible Travel
11. Local Communities
12. Cultural Heritage
13. Nature Reserve
14. Trail
15. Guided Tour
16. Adventure Activities
17. Flora and Fauna
18. Environmental Impact
19. Sustainable Practices
20. Leave No Trace
21. Ecological Balance
22. Organic Farming
23. Wildlife Sanctuary
24. Reforestation
25. Eco-lodge
Vocabulario de Turismo Cultural
1. Cultural Tourism
2. Heritage
3. Tradition
4. Festival
5. Artifacts
6. Monuments
7. Local Cuisine
8. Folklore
9. Customs
10. Historical Sites
11. Museums
12. Cultural Exchange
13. Community Engagement
14. Performing Arts
15. Architectural Heritage
16. Workshops
17. Guided Tours
18. Cultural Immersion
19. Ethnic Diversity
20. Preservation
21. Ancestral
22. Artisans
23. Cultural Identity
24. Rituals
25. Storytelling
- **Semana 3-4: Alojamiento y Transporte**
- Vocabulario de hoteles, servicios y tipos de transporte.
### Vocabulario de Servicios, Hoteles y Aeropuertos
1. Hotel
2. Reservation
3. Check-in
4. Check-out
5. Reception
6. Lobby
7. Room Service
8. Housekeeping
9. Concierge
10. Amenities
11. Suite
12. Single Room
13. Double Room
14. Cancellation Policy
15. Deposit
16. Billing
17. Breakfast Included
18. Wi-Fi
19. Fitness Center
20. Swimming Pool
21. Spa
22. Parking
23. Laundry Service
24. Valet Service
25. Travel Agency
26. Airport
27. Terminal
28. Boarding Pass
29. Gate
30. Security Check
31. Baggage Claim
32. Flight Information
33. Departure
34. Arrival
35. Customs
36. Immigration
37. Check-in Counter
38. Luggage
39. Carry-on
40. Layover
TRADUCCIÓN
Ecotourism: A Sustainable Travel Choice
Ecotourism is a responsible travel approach that focuses on
conserving the environment and improving the well-being of
local communities. It encourages travelers to explore natural
areas while minimizing their ecological footprint. By
promoting sustainable practices, ecotourism helps protect
biodiversity and natural habitats, allowing visitors to
experience the beauty of nature without causing harm.
Activities such as wildlife watching, hiking, and cultural
exchanges often form the core of ecotourism, providing
immersive experiences that foster a deeper appreciation for
the environment.
In addition to its environmental benefits, ecotourism also
supports local economies. By choosing eco-friendly
accommodations and participating in community-led tours,
travelers contribute directly to the livelihoods of local
residents. This economic support helps preserve cultural
heritage and encourages the sustainable management of
natural resources. As awareness of climate change and
environmental degradation grows, ecotourism presents an
opportunity for individuals to travel mindfully, ensuring that
the places they visit can thrive for future generations.
---PLAN DE EVALUACION 1ER CORTE
*Asistencia 5%
*Trabajo de Investigación 15%
* Traducción 5%
Fecha entrega: 28 de. Mayo
Módulo 2: Habilidades de Comunicación Oral
Fecha: 28 de Mayo al 11 de Junio
- **Semana 4 al 6: Conversaciones Cotidianas**
-Presente Progresivo Perfecto
- Role-playing: Situaciones en agencias de viaje, hoteles y
aeropuertos.
Here’s a situation in a travel agency involving a person with
their luggage
As Sarah stepped into the travel agency, the jingle of the
doorbell announced her arrival. With two large suitcases in tow, she
approached the counter, slightly out of breath from dragging her
bags. "Hello, I have a flight to catch in a few hours, and I need to book
a last-minute hotel in Paris," she said, glancing nervously at her
watch. The agent smiled warmly and assured her that they could
help. "No problem at all! Let me check our available options for you,"
the agent replied, pulling up a list on the computer. Sarah sighed with
relief, grateful to have someone assist her amidst the chaos of her
travel plans.
Aquí tienes un texto sobre el retraso de un avión que se
traslada de Margarita a Caracas en inglés:
Flight Delay from Margarita to Caracas
**Introduction**
Today, I want to discuss the recent delay of the flight traveling from
Margarita Island to Caracas.
**Details of the Delay**
The flight, originally scheduled to depart at 3:00 PM, has been
delayed due to unforeseen circumstances. Passengers were informed
that the delay is caused by bad weather conditions affecting the
route.
**Passenger Experience**
Many passengers have expressed their frustration due to the delay,
as they had connecting flights and important commitments in
Caracas. The airline has provided updates and is working to ensure
that all travelers are informed about the new departure time.
**Compensation and Support**
In light of the delay, the airline is offering refreshments and
assistance to affected passengers. They are also providing options for
rebooking flights for those who need to make urgent connection
- Presentaciones orales sobre destinos turísticos
Presentation 1: Angel Falls
**Introduction**
Hello everyone! Today, I want to talk about one of the most
breathtaking natural wonders in the world: Angel Falls.
**Location**
Angel Falls, or "Salto Ángel," is located in the Canaima National Park
in the Gran Sabana region of Venezuela.
**Description**
With a height of 979 meters (3,212 feet), it is the tallest uninterrupted
waterfall in the world. The water cascades over the edge of the
Auyán-tepui mountain, creating a stunning sight.
**Activities**
Visitors can enjoy boat tours on the Canaima River, hiking, and
exploring the unique flora and fauna of the park. The experience is
truly magical, especially when the sun sets over the falls.
**Conclusion** In conclusion, Angel Falls is a must-visit destination
for nature lovers and adventure seekers. Its beauty and serenity make
it a perfect getaway.
Presentation 2: Los Roques Archipelago
**Introduction**
Good afternoon! Today, I will be discussing the beautiful Los Roques
Archipelago.
**Location**
Los Roques is located in the Caribbean Sea, about 150 kilometers
north of Caracas.
**Description**
This national park consists of over 300 islands and cays, known for
their stunning white-sand beaches and crystal-clear turquoise waters.
It is a paradise for beach lovers and water sports enthusiasts.
**Activities** Visitors can enjoy activities such as snorkeling, scuba
diving, kite surfing, and fishing. The diverse marine life, including
colorful coral reefs and tropical fish, makes it a top destination for
underwater Explorer
Presentation 3: Mérida
**Introduction**
Hello everyone! Today, I want to introduce you to Mérida, a charming
city in the Andes mountains.
**Location**
Mérida is located in western Venezuela, surrounded by stunning
mountain landscapes.
**Description**
Known for its pleasant climate and vibrant culture, Mérida is often
referred to as the "City of Eternal Spring." The city is also home to the
highest cable car in the world, the Mérida cable car, which offers
breathtaking views of the Andes.
**Activities** Visitors can explore the nearby Sierra Nevada National
Park, go hiking, or enjoy the local cuisine at one of the many
restaurants. The city also boasts a lively arts scene, with numerous
festivals and cultural events throughout the year.
**Conclusion**
In conclusion, Mérida is a fantastic destination for those who
appreciate nature, culture, and adventure. Its unique blend of
activities makes it a great place to visit in Venezuela.
PLAN DE EVALUACION 2DO CORTE
*Asistencia 5%
*Traduccion 5%
*Presentaciones Orales de Destinos Turisticos 5%
Módulo 3: Comprensión Lectora y Escritura**
Fecha:11 de Junio al 25 de Junio
- **Semana 7-8: Lectura de Materiales Turísticos**
-Pasado Perfecto Progresivo.
- Análisis de folletos, guías y artículos sobre destinos.
Folleto de guía turística sobre los sitios turísticos del Estado
Aragua, específicamente de Maracay, Venezuela:
**Tourist Guide to Aragua State: Maracay, Venezuela**
**Welcome to Maracay, Aragua State**
**Overview**
Maracay, the capital of Aragua State, is a vibrant city surrounded by
stunning mountains and rich in history and culture. Known as the
"City of Gardens," Maracay offers a variety of attractions that cater to
nature lovers, history buffs, and adventure seekers alike.
**Top Tourist Attractions in Maracay**
**1. Henri Pittier National Park**
- **Description**: The first national park in Venezuela, Henri Pittier is
renowned for its diverse flora and fauna, including over 500 species of
birds.
- **Activities**: Hiking, birdwatching, and exploring beautiful
waterfalls like El Limón.
**2. El Parque de la Ciudad**
- **Description**: A large urban park in the heart of Maracay, perfect
for families and outdoor activities.
- **Activities**: Strolling through gardens, picnicking, and enjoying
recreational facilities.
**3. La Colonia Tovar**
- **Description**: A picturesque town near Maracay with a unique
German heritage, known for its cool climate and traditional
architecture.
- **Activities**: Sampling German cuisine, shopping for local crafts,
and enjoying scenic views.
**4. Las Delicias Park**
- **Description**: A popular park featuring a zoo, playgrounds, and
beautiful green spaces.
- **Activities**: Visiting the zoo, walking trails, and enjoying family-
friendly activities.
**5. Maracay's Cathedral**
- **Description**: An impressive architectural landmark, this cathedral
showcases beautiful neoclassical design.
- **Activities**: Exploring the interior, attending mass, and
appreciating the historical significance.
**6. Parque Nacional San Esteban**
- **Description**: Located nearby, this national park offers stunning
coastal views and rich biodiversity.
- **Activities**: Hiking, beach activities, and exploring the coastal
ecosystems.
**7. Museo de Aragua**
- **Description**: A museum dedicated to the history and culture of
Aragua State.
- **Activities**: Viewing historical artifacts, art exhibitions, and
learning about local heritage.
**Culinary Delights**
While in Maracay, be sure to try local dishes such as:
- **Arepas**: Cornmeal cakes filled with various ingredients.
- **Pabellón Criollo**: A traditional dish made of rice, black beans,
shredded beef, and fried plantains.
- **Tequeños**: Cheese-filled pastries, perfect for snacks.
**Travel Tips*
*Best Time to Visit**: The dry season from December to April is
ideal for outdoor activities.
*Transportation**: Renting a car is recommended for exploring the
area, but public transport is also available.
*Safety**: As with any travel destination, stay aware of your
surroundings and follow local advice.
**Contact Information**
For more information, please contact:
**Tourism Office of Aragua State**
- Phone: +58 123 456 7890
- Email: info@turismoaragua.gob.ve
Explore the beauty and culture of Maracay, Aragua State! Enjoy your
visit!
PLAN DE EVALUACION 3ER CORTE
*Asistencia 5%
*Traduccion y analisisde destinos Turísticos de Aragua y Pasado
Perfecto Progresivo 15% (Trabajo)
*Responsabilidad 5%
**Módulo 4: Cultura y Etiqueta en el Turismo**
-Futuro Simple
- **Semana 9 - 12 semana :Diversidad Cultural**
- Estudio de costumbres y tradiciones de diferentes Estados
- Importancia de la etiqueta en el servicio al cliente.
Importance of Etiquette in Customer Service for Tourism
Professionals**
**Introduction**
In the tourism industry, customer service plays a crucial role in
shaping the overall experience of travelers. Etiquette is an essential
aspect of this service, as it fosters positive interactions and enhances
customer satisfaction.
**Key Aspects of Etiquette in Customer Service**
1. First Impressions Matter**
- *Aquí tienes un texto sobre la importancia de la etiqueta en el
servicio al cliente, especialmente en el ámbito del turismo:
**Importance of Etiquette in Customer Service for Tourism
Professionals**
## **Introduction**
In the tourism industry, customer service plays a crucial role in
shaping the overall experience of travelers. Etiquette is an essential
aspect of this service, as it fosters positive interactions and enhances
customer satisfaction.
**Key Aspects of Etiquette in Customer Service**
**1. First Impressions Matter**
**Greeting**: A warm and friendly greeting sets the tone for the
interaction. A smile and a polite introduction can make customers feel
welcomed and valued.
**Dress Code**: Appropriate attire reflects professionalism and
respect for the customers, enhancing their perception of the service.
**2. Communication Skills**
**Active Listening**: Listening attentively to customers’ needs and
concerns demonstrates respect and helps in providing tailored
solutions.
**Politeness and Respect**: Using polite language and showing
respect fosters a positive environment, encouraging customers to
engage openly.
**3. Cultural Sensitivity**
**Understanding Diversity**: Tourists come from various cultural
backgrounds. Being aware of and respecting cultural differences is
crucial in providing excellent service.
**Adaptability**: Adjusting communication and behavior based on
the cultural context of the customer can lead to a more enjoyable
experience.
**4. Problem Resolution**
**Handling Complaints**: Addressing issues with empathy and
professionalism shows customers that their concerns are taken
seriously. This can turn a negative experience into a positive one.
**Follow-Up**: Following up after resolving an issue demonstrates
commitment to customer satisfaction and builds trust.
**5. Building Relationships**
**Personalization**: Remembering customers' names and
preferences creates a personalized experience, making them feel
special and valued.
**Loyalty**: Good etiquette fosters loyalty. Satisfied customers are
more likely to return and recommend services to others.
**Conclusion**
In the tourism sector, etiquette is not just about following rules; it is
about creating memorable experiences for customers. By
emphasizing good etiquette in customer service, tourism
professionals can enhance satisfaction, build lasting relationships, and
ultimately contribute to the success of their business.
**2. Communication Skills**
- **Active Listening**: Listening attentively to customers’ needs and
concerns demonstrates respect and helps in providing tailored
solutions.
- **Politeness and Respect**: Using polite language and showing
respect fosters a positive environment, encouraging customers to
engage openly.
**3. Cultural Sensitivity**
- **Understanding Diversity**: Tourists come from various cultural
backgrounds. Being aware of and respecting cultural differences is
crucial in providing excellent service.
- **Adaptability**: Adjusting communication and behavior based on
the cultural context of the customer can lead to a more enjoyable
experience.
**4. Problem Resolution**
- **Handling Complaints**: Addressing issues with empathy and
professionalism shows customers that their concerns are taken
seriously. This can turn a negative experience into a positive one.
- **Follow-Up**: Following up after resolving an issue demonstrates
commitment to customer satisfaction and builds trust.
**5. Building Relationships**
- **Personalization**: Remembering customers' names and
preferences creates a personalized experience, making them feel
special and valued.
- **Loyalty**: Good etiquette fosters loyalty. Satisfied customers are
more likely to return and recommend services to others.
**Conclusion**
In the tourism sector, etiquette is not just about following rules; it is
about creating memorable experiences for customers. By
emphasizing good etiquette in customer service, tourism
professionals can enhance satisfaction, build lasting relationships, and
ultimately contribute to the success of their busines
PLAN DE EVALUACION 4TO CORTE
*Asistencia 5%
*Traduccion 15%. Fecha de Entrega: 09 de Julio
*Responsabilidad 5%
