Scribd
Upload
12 views2 pages

Rohit Rai CV

Rohit Kumar Rai is an IT professional with 6.4 years of experience, including roles as an Operations Executive at Krazybee Services and a Customer Support Associate at Cogent E Services. He has demonstrated skills in customer service, problem resolution, and programming, with notable achievements such as the RAMP Award for exemplary performance. Rohit holds a B.Tech in Information Technology and is proficient in multiple programming languages and software tools.

Uploaded by

mrityunjaysigh542
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
12 views2 pages

Rohit Rai CV

Rohit Kumar Rai is an IT professional with 6.4 years of experience, including roles as an Operations Executive at Krazybee Services and a Customer Support Associate at Cogent E Services. He has demonstrated skills in customer service, problem resolution, and programming, with notable achievements such as the RAMP Award for exemplary performance. Rohit holds a B.Tech in Information Technology and is proficient in multiple programming languages and software tools.

Uploaded by

mrityunjaysigh542
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 2

Rohit Kumar Rai

Ph No.: +91 7376096434, E-mail Id: rohitrai50106@gmail.com


OBJECTIVES

Seeking a position in an organization that provides me ample opportunity to explore and


excel in the field of Information technology engineering while carving out the niche for personal,
professional as well as organization goal.
PROFESSIONAL SYNOPSIS

A result-oriented professional with 1.3 year of work experience in Cogent and 1.1years of work experience
in Krazybee Services

CORE Work Experience COMPETENCIES

Overall experience- 6.4 years


Krazybee Services Private Limited. (29 Apr 2024 – 02 Jun 2025)
Operations Executive

 Generate collection letters and notices


 Update customer account information
 Maintain customer contact information
 Prepare reports on customer accounts
 Investigate and resolve customer inquiries and complaints
 Analyse customer accounts to identify risk and determine appropriate action
 Offered tailored solutions to complex customer issues, resulting in reduction of complaint
 leading to efficient problem resolution and customer satisfaction.
Cogent E Services Limited (30 Jul 2022 – 28 Sep 2023)
Customer Support Associates (CSA)

 Boosted customer satisfaction by implementing new protocols for resolving support tickets.
 Streamlined ticket resolution process, reducing average ticket resolution.
 Decreased average call length by 10% by utilizing efficient problem-solving strategies.
 Consistently recognized as top performer, resolving of tickets in first call
Achievements & Awards
 RAMP Award from Infosys BPM Ltd for exemplary performance.

Skills

 Programming skills: -c.


 M.S Excel
 Java
 MS Office
 Customer Service
 Problem Resolution
 Ticketing System
ACADEMIC CREDENTIALS

 Babu Banaras Das Northern Indian institute of technology B.Tech in INFORMATION TECHONOLOGY (60%) in
year 2021
 SWAMI HARSHEWANAND PUBLIC SCHOOL VARANASI HIGH SCHOOL 85.5 % IN YEAR 2014.
 NATIONAL INSTITUTE OF OPEN SCHOOLING INTERMEDIATE 64.5% IN YEAR 2016.

Project & Internship


 JAVA || IMAGE STEGANOGRAPHY (member-1)
PERSONAL DETAILS

D.O. B : 13-09-1998
Languages Known : English and Hindi
Present address : Orange Co-living PG Roopena Agrahara

Date: Rohit Kumar Rai

You might also like