CODE OF CONDUCT / RULES AND REGULATIONS
Introduction
The duties and responsibilities of each respective job description and every staff clearly spelt out
and detailed in the SOURCE GARDEN HOTEL JINJA LTD HR Manual must be strictly
adhered to. The code of conduct and Rules and Regulations below must also be adhered and
respected.
1. Every staff/employee must at all time while on duty and on the hotel premises be
appropriately, decently and professionally dressed in the hotel uniform with well
groomed hair(black in colour) and neat short fingernails.
2. The uniform is company property and shall be kept at the hotel premises and no
staff/employee is allowed to leave in and/or with it.
3. All staff/employees are required to check in and out at the gate at the appropriate and
stipulated time.
4. All staff/employees are required while checking in, to hand over their phones and
communication devices not issued by the hotel as no staff is allowed to be on phone at
any given time while on duty.
5. All staff/employees must be at their respective and/or assigned work stations at all times.
6. No staff is allowed to leave their respective and/or assigned work station or the Hotel
premises without permission or authorization from the immediate supervisor/manager.
7. Absconding/absenteeism from duty with no clear and reasonable ground/cause will lead
to a penalty or fine.
8. All staff/employees ought to cooperate and maintain a harmonious working relationship
with each other.
9. All staff/employees ought to respect and respond positively and promptly to
orders/commands by the Management and Senior Staff.
10. Staff’s/employees’ visitors at the hotel premises should be communicated to the
respective immediate supervisor on duty.
11. Smoking, drinking or engaging in any form of leisure activities while on duty is
prohibited.
1
12. All staff/employees are at all times required to safe guard and keep company internal
information confidential and refer any queries about the hotel to the manager on duty.
13. Staff/employees are prohibited from handling matters out of their jurisdiction or job
description. All guests’/clients’ complaints and issues should be immediately forwarded
or communicated to the respective supervisor.
14. Having personal conversations or discussions with clients/guests outside hotel
business/services is prohibited.
15. Watching of Television on the hotel premises during working hours is prohibited.
16. The use and taking of guests’ items and/or personal property is prohibited. i.e food items,
luggage, gadgets, phones and personal effects among others.
17. Lost and found property must be reported and handed over to the supervisor on duty
immediately.
18. Theft or stealing and fraud in all forms on the hotel premises are prohibited and highly
punishable.
19. Staff/employees are prohibited from using any hotel items, amenities and facilities
reserved for the hotel guests.
20. Using and sleeping in the guest rooms for whichever reason is prohibited and may lead to
outright dismissal.
21. Meals shall be provided for only the staff/employees on duty.
22. The staff/employees accorded temporary accommodation by the company shall be
required to vacate after a grace period of two months.
23. Eating or chewing by staff/employees from the dining area or Restaurant is prohibited.
24. Noise in the restaurant especially when attending to guests should be minimized at all
times.
25. There should be strict observance of the door when entering and exiting the kitchen.
2
26. The service staff ought to always have the “BIG FIVE” and a trey as the sixth whenever
on duty.
27. The service staffs are required to desist from touching their nose, eyes, ears private parts
or any hidden body part while serving guests or at work.
28. All staff/employees are required to maintain a good image and clean criminal record
outside the hotel premises and business, failure of which will lead to immediate
dismissal.
29. Management reserves the right to call for and schedule mandatory staff meetings as and
when the need arises.
ACTS/OMISSIONS OF GRAVE MISCONDUCT
Any staff/employee that commits an act/omission of grave misconduct shall be immediately
dismissed without Notice and Pay.
The Acts/omissions of grave misconduct shall constitute the following;
1. Theft and fraud.
2. Fighting and/or striking another staff or hotel guests on the Hotel premises.
3. Drinking Alcoholic beverages and smoking while on duty.
4. Insubordination.
5. Conflicting interest with the company policies.
6. Failure to immediately report and hand over lost and found property on the Hotel
premises.
ACTS/OMISSIONS OF MINOR MISCONDUCT.
These acts/omissions shall lead to disciplinary action and suspension. These acts/omissions shall
constitute;
1. Late coming.
2. Poor performance.
3. Absconding from duty.
4. Sleeping on duty.
5. Leaving hotel premises without permission.
6. Failure to properly check in and out of the hotel premises.
7. Having phones and any communication device on your person while on duty.
8.
