AI in Human Resource Management
Module 11
AI Tools and Employee Experiences
Lecture 2
HRP & HR Chatbots
Dr . Abraham Cyril Issac
Assistant Professor
School of Business
Indian Institute of Technology Guwahati
Human Resource Planning: An Overview
Strategic approach aimed at ensuring that an
organization has the right number of people, with
the right skills, at the right time.
Forecasting an organization’s future human
resource needs and planning.
Definition of Human Resource Planning
• Human Resource Planning is the continuous
process of systematic planning to achieve
optimum use of an organization’s most valuable
asset – its human resources
Importance of Human Resource Planning
OPTIMIZES FORECASTING COST- TALENT RETENTION
TALENT FUTURE NEEDS EFFECTIVENESS DEVELOPMENT STRATEGY
UTILIZATION
COMPLIANCE
AND RISK
MANAGEMENT
o Workforce Analysis
Current Workforce Assessment
Future Workforce Needs
Components of
Human Resource o Demand Forecasting
Planning o Supply Forecasting
o Gap Analysis
o Action Planning
o Monitoring and Evaluation
Assessing Organizational Goals
Analyzing Current HR Capabilities
Forecasting Future HR Needs
Steps in Human
Resource Planning
Identifying Gaps & Estimating Future HR Availability
Developing & Implementation Action Plans
Review and Revise Plans
Tools and Techniques in Human
Resource Planning
SWOT Analysis
PESTLE Analysis
Statistical Models
Workforce Analytics Software
Challenges in Human Resource Planning
Changing Business Environment
Retention Issues
Budget Constraints
Skill Shortages
Legal and Regulatory Changes
Best Practices in Human Resource Planning
INTEGRATE HRP USE REAL-TIME ENGAGE LEADERS FLEXIBILITY
WITH BUSINESS DATA AND MANAGERS
STRATEGY
COMMUNICATE
CLEARLY
AI Tools for Human Resource
Planning (HRP)
Revolutionized how organizations manage their
workforce.
Notable AI tools
Beamery
Anodot
ObviouslyAI
HR Signal
Peoplebox
Findem
HR Chatbots: Revolutionizing
Human Resource Management
➢ Leveraging chatbots to streamline
operations
➢ Enhance communication,
➢ Improve employee experiences
➢ Provide round-the-clock assistance
Overview of HR Chatbots
❖ Simulate human-like conversations and interactions,
❖ Providing instant responses to employees
❖ Job seekers on various HR-related topics
❖ Enhance employee engagement
❖ Chatbots allow HR professionals to focus on more
strategic activities.
Types of HR Chatbots
Rule-Based Chatbots
Limited Learning Ability
Task-Specific Functions
AI-Powered Chatbots
Learning Capability
Complex Task Handling
Enhanced Engagement
Types Features Examples
Predefined scripts, limited Basic FAQ
Rule-Based learning, task-specific bots
Chatbots
Comparison
of HR
Chatbots
Learning capability, complex task Mya,
AI-Powered handling, NLP Humanly,
Chatbots AllyO
24/7 Availability
Self-Service Capabilities
Key Features of
Instantaneous Communication
HR Chatbots
Integration Capabilities
Personalized Interactions
Functions of HR Chatbots
Recruitment Onboarding and Offboarding
Automated Candidate Sourcing Onboarding Assistance
Personalized Engagement Streamlined Onboarding
Candidate Screening Efficient Offboarding
Interview Scheduling
Functions of HR Chatbots
Employee Self-Service Performance Management
Information Retrieval Feedback Collection
Leave Management Performance Review Reminders
Functions of HR Chatbots
Training and Development Employee Engagement and Well-
being
Learning Recommendations
Progress Tracking Pulse Surveys
Mental Health Resources
Benefits of Implementing HR
Chatbots
Enhanced Efficiency
Cost Savings
Improved Employee Experience
Data Collection and Insights
Scalability
Challenges in HR Chatbot
Implementation
➢ Initial Setup and Integration
➢ User Acceptance
➢ Data Security and Privacy Concerns
➢ Language and Context Understanding
Identify Clear Objectives
Choose the Right Technology Provider
Best Practices
for HR Chatbot Pilot Testing
Implementation
Continuous Learning and Updates
Employee Training and Awareness
Use Cases of HR Chatbots
Recruitment Automation
Onboarding Assistance
Attendance Management
Feedback Collection
Policy Dissemination
Employee Experience Towards HR Chatbots
Key Benefits of HR Chatbots for Employees
Instant Access to Enhanced Personalized
Information Communication Interactions
Streamlined Employee Trust Feedback
Processes and Engagement Mechanisms
Challenges and
Considerations
• Require human interaction for complex issues.
• Maintaining a balance between chatbot support
and human oversight is crucial.
• Organizations continue to integrate these
technologies into their HR functions, they can
expect improved employee satisfaction and
engagement.
Email: issacac@iitg.ac.in|yourcyril@gmail.com
Website: www.abrahamcyrilissac.com
