Windows Mobile 5.

0 Primer
®

for Microsoft Partners

®

The purpose of this guide is to help Microsoft partners feel

comfortable about discussing Windows Mobile 5.0 software with
their customers. It provides a basic overview of Windows Mobile
to those who are new to the wireless device industry.

What is Windows Mobile? Document Access **

• Ability to view and edit spreadsheets and
Windows Mobile is a compact operating system that charts with Microsoft® Office Excel® Mobile
powers all-in-one mobile devices such as Windows • Ability to view and edit Word files with Microsoft®
Mobile Pocket PCs. Windows Mobile powered Office Word Mobile, including preservation of rich
devices fall under a category generally referred to as formatting, such as fonts, spacing, and images
“Smartphones” or “PDAs.” With Windows Mobile, users
can make phone calls, check email, access Microsoft® • Ability to view presentation files with
Office documents, browse the Web, and more. Microsoft® Office PowerPoint® Mobile
Security
Key Features of Windows Mobile 5.0 • Secure sockets layer (SSL) communication
when transmitting data over the air
Following is a list of the key features available in • Password policy management help to enforce
Windows Mobile 5.0. security policies*
Communication • Remote device wipe for lost or stolen devices *
• Access to Hotmail, POP3, IMAP, and Exchange Server when device is connected to network
email accounts using Microsoft® Office Outlook® Mobile
Phone
• Mail reconciliation with Exchange Server (for example, • Full voice phone capability
deleting mail on a device also deletes it on the server,
• Text messaging using Short Message Service (SMS)
and sending mail from a device saves it under
Sent Mail folder on the server) • Easy-to-use contact management, including
support for photo caller ID and individualized
• Direct Push email for delivery of mail to a device as
ring tones for specific callers
items arrive on server *
• Internet Explorer Mobile for browsing the Web Applications
• Wide range of horizontal applications, from global
Personal Information Manager (PIM) positioning system (GPS) navigation to customer
• Synchronization of Contacts, Calendar, Tasks and Notes relationship management (CRM) software
between Outlook Mobile on the device and Microsoft
• Numerous vertical applications, including
Outlook on the desktop
real estate, legal, and construction
• Wireless synchronization of PIM data between
device and Exchange Server (no cradling required) Multimedia Capabilities
• Windows Media® Player 10 Mobile for playing
• Over-the-air updates of all PIM information on device music and videos
as changes are made on server, through Direct
Push technology * • Built-in camera for taking photos and videos
• Voice recording for taking notes

**Requires Windows Mobile 5.0 with the Messaging and Security Feature Pack (MSFP) and Exchange Server 2003 with Exchange Server Service Pack 2.
**Not all Smartphones support Office document access. Pocket PC Phone Edition devices enable users to view Excel, Word, and PowerPoint documents and edit Excel and Word documents.

Windows Mobile Primer for Microsoft Small Business Partners 1

 ®
Choosing a Windows Mobile T-Mobile use GSM. All networks in Europe use GSM,
Powered Device while other parts of the world use a mix of both.
GSM phones use Subscriber Identity Module (SIM)
Windows Mobile powered devices come in multiple chips that hold a subscriber’s account information and
form factors and are available from a wide range of contact list. You can transfer your account information
device makers and wireless service providers. Following and contacts from one GSM phone to another simply
are some important factors to consider when choosing by moving the SIM chip to the new phone. However,
a Windows Mobile powered device. CDMA phones do not use SIM chips. Transferring an
account from one device to another requires assistance
Form Factor
from the mobile operator to re-provision the account
Connected Windows Mobile 5.0 powered devices come
on their back-end system.
in two form factors: Pocket PC Phone Edition (Pocket PC
PE) and Smartphone. The table below summarizes the Although most European GSM devices are compatible
difference between the two. with one another, GSM and CDMA devices in other
areas are usually not. For example, phones from a
POCKET PC PHONE EDITION SMARTPHONE U.S. CDMA network will not work on another CDMA
network, even if both networks are based on the same
SCREEN Larger screen with touch- Smaller screen without
screen data input touch screen technology. As a result, it is important to know what
service provider a customer wants to use before
DEVICE SIZE Size similar to handheld PDAs Size similar to regular selecting the device.
cell phones
Some customers are locked into a contract with a
KEYBOARD Most models have keyboards Some models have keyboards,
given service provider for a fixed period of time.
but most don‘t
Others prefer to stay with a specific service provider
OFFICE MOBILE All models support viewing Some models support because they have a better network infrastructure,
SUPPORT and editing of Word and Excel® viewing of Office documents,
documents and viewing of some don‘t resulting in broader coverage, superior call quality, or
PowerPoint® documents faster data connectivity.
WI-FI Most have Wi-Fi support Some have Wi-Fi support Operating System Version
Over the years, the Windows Mobile operating system
NAVIGATION Navigation may require use Simple, one-handed navigation
of stylus on certain models is available on all models has gone through several versions. As of 2006, the
latest version is Windows Mobile 5.0. Devices that have
COSTS Generally pricier Similar to regular
than Smartphones cell phone price been out in the market for a while may be running an
older version of Windows Mobile. If a customer is
APPLICATIONS Supports wide range of Pocket PC applications do
applications built for the not run on Smartphones.
interested in getting the latest technology, it’s important
Pocket PC platform Smartphone applications tend to choose a phone running Windows Mobile 5.0.
to be less powerful and flexible Note that, unlike PC operating systems, the operating
BEST FOR Those who need to type Users for whom voice system on a Windows Mobile powered device is usually
long emails communication is fixed and cannot be upgraded to a newer version.
Users who need to edit, most important That is, a phone running Windows Mobile 2003
create and send documents Users comfortable typing generally cannot be upgraded to Windows Mobile 5.0—
on-the-go without keyboards
although minor updates are usually possible.
Those who prefer a device Those who want power—
with a QWERTY keypad in a smaller, lighter device Device Maker
Windows-based PCs are available from many PC
Wireless Service Provider manufacturers, such as Dell, Gateway, and HP. Similarly,
Also referred to as “mobile operators,” service providers Windows Mobile powered devices are made by
offer wireless voice and data services that enable multiple device makers, including Samsung, Motorola,
Windows Mobile powered devices to make phone calls and Palm. Each device maker brings its own unique
and connect to the Internet. hardware design, user interface, and brand to the
device. However, some devices, manufactured by
There are two primary types of wireless networks:
lesser known companies, are sold under the mobile
Code-Division Multiple Access (CDMA) and Global
operator brand without a manufacturer label.
System for Mobile communications (GSM). Because the
Customers may have a preference for brands they
two networks are incompatible with one another, devices
are familiar with and trust.
based on one network will not work on the other. In the
U.S., Verizon and Sprint use CDMA, while Cingular and

Windows Mobile Primer for Microsoft Small Business Partners 2

 Components of a Learn More About
®
Windows Mobile Solution Windows Mobile
Windows Mobile 5.0 integrates with Windows Small The following additional selling and learning resources
Business Server 2003 or Exchange Server 2003 to are available on the Partner Toolkit CD or at
provide a complete messaging solution for businesses. https://partner.microsoft.com/mobilitysolutions.
Following are the key components of this solution.
RESOURCE DESCRIPTION
Windows Mobile 5.0 Device
Windows Mobile powered devices are available from a Customer Brochure A Windows Mobile brochure
variety of mobile operators and resellers. for customers that partners
can leave behind
PC Server with Windows Small Business Server 2003
Windows Mobile A sales PowerPoint® deck
or Exchange Server 2003 Sales Deck for partners to present
Windows Small Business Server 2003 and Exchange to customers
Server 2003 connects with Windows Mobile powered
Deployment Guides Step-by-step guides on
devices to provide enterprise-level messaging how partners can deploy
capabilities, such as wireless synchronization and Windows Mobile 5.0
Direct Push email.* devices with Windows
Small Business Server 2003
Voice and Data Service Plan or Exchange Server 2003
A voice service plan is required for making phone calls,
Case Studies Case studies of companies
and a data plan is required to wirelessly connect to the
that have successfully
Internet. Data service plans differ by mobile operator. deployed Windows Mobile
On GSM networks, they may be based on technologies in their businesses and
such as General Packet Radio Service (GPRS), Enhanced partners that are successfully
selling Windows Mobile
Data GSM Environment (EDGE), and Universal Mobile powered solutions
Telecommunications System/High Speed Downlink
Packet Access (UMTS/HSDPA). On CDMA networks, Demo Script A step-by-step script that
they may be based on Evolution-Data Optimized partners can follow to give
customers a demo of the
(EVDO). UMTS/HSDPA and EVDO are considered “3G” key features and functionalities
(third generation) networks; they are faster than GPRS of a Windows Mobile
or EDGE—in fact, close to broadband speed. Check powered device
with the mobile operator to see what data services are
Direct Mail and Customizable templates that
available at what price and speed. Email Blast Templates partners can send out to
potential customers with their
Applications own contact information and
Various applications are available for Windows Mobile call to action
powered devices, from GPS satellite navigation kits to
CRM software. Customers can choose to use the Paths to Opportunities A white paper written by
with Windows Small IDC that shows how SBS
applications they find most useful. Business Server 2003: partners can take advantage
Enabling Mobility, Featuring of Windows Mobile to
Third-Party Certificates Windows Mobile improve sales, enhance
Third-party certificates may be required to make customer satisfaction, and
secure SSL connections when performing ActiveSync. increase competitiveness
Please check the white paper, “Deploying Windows
Mobile 5.0 with Windows SBS 2003,” at
http://go.microsoft.com/fwlink/?LinkId=62797
for more information on certificates.

Windows Mobile Primer for Microsoft Small Business Partners 3

 Glossary of Terms SIM
The Subscriber Identity Module (SIM) is a smart card
Smartphone vs. Pocket PC Phone Edition inserted into GSM phones that contains the subscriber’s
“Smartphone” is a term used generically within the account information and contact list. SIM chips can be
wireless industry to describe phones that have PDA-like plugged into different GSM phones to transfer account
functionalities, including PIM, email, and the ability to and contact information without additional device
run applications. However, Microsoft® uses the term provisioning. CDMA devices do not use SIM chips and
“Smartphone” to describe a version of the Windows require mobile operator assistance to transfer an
Mobile® operating system that runs on form factors account from one phone to another.
similar to those of traditional cell phones. Pocket PC 3G
Phone Edition is a more powerful version of the 3G means “third generation.” 3G networks are
Smartphone operating system that runs on larger, currently the fastest and most advanced wireless
PDA-like form factors. technologies, supporting data speeds similar to those
Mobile Operator of broadband connections.
Also known as “wireless carriers” or “wireless service GPRS
providers,” mobile operators provide voice and data GPRS (General Packet Radio Service) is a data service
services to customers. Most mobile operators rely on that provides data rates in the range of 40 to 50 kbps.
one of two technologies as a primary communication Used on GSM phone networks, GPRS is a very popular
protocol: CDMA or GSM. All of Europe is standardized data connectivity protocol due to its wide availability.
under GSM, while the rest of the world uses a
mix of both. EDGE
EDGE (Enhanced Data GSM Environment), an evolution
GSM of GPRS, provides high-speed data services (up to 384
Global System for Mobile (GSM) communications is a kbps) on GSM networks.
digital technology for mobile communication. GSM is
supported by all mobile operators in Europe, but is UMTS/HSDPA
used along with CDMA in other parts of the world. UMTS (Universal Mobile Telecommunications System)
Although European GSM devices are generally and HSDPA (High Speed Downlink Packet Access) are
compatible with other carriers’ networks, devices in the latest 3G protocols that run on GSM networks.
other areas are often not. GSM devices also utilize SIM They are capable of supporting broadband-level speeds
chips that store account information and contacts that of several megabits per second. The UMTS/HSDPA
can be transferred from one phone to another. protocols can be used not only on cell phones, but also
on laptops equipped with UMTS/HSDPA network cards.
CDMA
Code-Division Multiple Access (CDMA) is a mobile 1xRTT
communication technology that competes with GSM. Short for single carrier (1x) radio transmission
CDMA is used by mobile operators outside of Europe technology, 1xRTT is a CDMA-based data protocol
including the U.S., Canada, China, Australia, South similar to GPRS on GSM. It provides data transfer
Korea and Brazil. CDMA phones do not have SIM chips, speeds averaging around 70 kbps. 1xRTT is often
and account information must be provisioned referred to as “1xRTT CDMA” or just “CDMA.”
individually on each device. Additionally, CDMA phones EVDO
do not provide a standard mechanism of transferring EVDO (Evolution-Data Optimized) is a high-speed
contacts between devices. wireless data service (300-2000 kbps) that runs on
SMS CDMA networks, enabling them to offer wireless
Short Message Service (SMS), also known as “text broadband services. Currently available from Verizon
messaging,” is a technology that allows mobile phones and Sprint in the U.S., it provides fast wireless access
to send and receive alphanumeric text messages. Each in most major U.S. cities. EVDO can be used not only
short message can contain up to 160 Latin characters on cell phones, but also on laptops equipped with
or up to 70 non-Latin characters. EVDO network cards.

© 2006 Microsoft Corporation. All rights reserved.

Microsoft, Exchanger Server, Excel, Internet Explorer, Outlook, PowerPoint, Windows Media, Windows Mobile and Windows Small Business Server are either registered trademarks
or trademarks of Microsoft Corporation in the United States and/or other countries. All other trademarks are property of their respective owners.

Windows Mobile Primer for Microsoft Small Business Partners 4