Republic of the Philippines
UNIVERSITY OF EASTERN PHILIPPINES
University Town, Northern Samar, Philippines
Web: uep.edu.ph; Email: ueppres06@gmail.com
COLLEGE OF BUSINESS ADMINISTRATION
HUMAN RESOURCE MANAGEMENT DEPARTMENT
OPERATIONS MANAGEMENT and Total Quality Management
SKILLS DEVELOPMENT
(Non-educational tour requirement)
2nd Semester, SY 2024-2025
Instruction: Understand and analyze a sub-topic's core work, and develop applications
out of the skills emphasized in the matrix.
1. Monterey Meat Processing
This Quality Function Deployment (QFD) matrix outlines how Monterey, a well-known
meat processing brand, aligns its technical responses with core customer expectations.
The focus is to ensure quality, usability, and overall consumer satisfaction with
Monterey meat products, excluding factors like cost and sanitation which are assumed
to be baseline requirements.
TECHNICAL REQUIREMENTS
Customer
requirement Marination Meat Slicing Packaging
Process Precision Technology
Tenderness ✓ ✓
Taste ✓
Easy to cook ✓ ✓
Note: A checkmark (✓) indicates a relevant relationship between customer and
technical requirements.
II. Nike, Inc
Topic Sub-topic Skills
Facilities Design Partners factories are
designed to support
modular, flexible lean cell
production.
Location Contracted globally—
primarily in Vietnam,
China, Indonesia, and
India—to optimize cost and
delivery.
Layout Focus on linear flow of
materials with minimal
handling; stations arranged
for continuous movement.
Environment Clean, safe, and complaint
with labor and
environmental standards;
promotes well-being and
efficiency.
Product/Service Design Performance-based
footwear and apparel with
strong focus on design
innovation and athlete
feedback.
Product or Service Mix Athletic shoes, clothing,
and accessories for
different sports and
lifestyle segment.
Process Quantity Capabilities Can shift output across
regions quickly; factories
can produce millions of
pairs in a month if needed.
Quality Capabilities Can shift output across
regions quickly; factories
can produce millions of
pairs in a month if needed.
Human Factors Job Content Mix of machine-assisted
and manual labor; roles
vary by department
(cutting, stitching,
assembly, QA).
Job Design Structured work roles with
emphasis on safety,
ergonomics, and
teamwork.
Training and Experience Mix of machine-assisted
and manual labor; roles
vary by department
(cutting, stitching,
assembly, QA).
Motivation Mix of machine-assisted
and manual labor; roles
vary by department
(cutting, stitching,
assembly, QA).
Compensation Mix of machine-assisted
and manual labor; roles
vary by department
(cutting, stitching,
assembly, QA).
Absenteeism and Labor Varies by region, but lean
turnover implementation has led to
improved satisfaction and
lower turnover.
Operational Scheduling Follows demand-driven
with Production with JIT
alignment; close
coordination with suppliers
and retailers.
Material Management Lean supply chain using
pull-based inventory
control; vendors deliver
components on a JIT
bases.
Quality Assurance Follows demand-driven
with Production with JIT
alignment; close
coordination with suppliers
and retailers.
Maintenance Policies Follows demand-driven
with Production with JIT
alignment; close
coordination with suppliers
and retailers.
Equipment Breakdowns Follows demand-driven
with Production with JIT
alignment; close
coordination with suppliers
and retailers.
External Factors Product standards Meets global safety and
quality standards for
athletic wear and footwear.
Safety regulations Minimized through daily
checks and maintenance
protocols; problems
reported via lean problem-
solving.
Unions Minimized through daily
checks and maintenance
protocols; problems
reported via lean problem-
solving.
Pollution control standards Implements environmental
management systems;
reduction of toxic chemical
use in manufacturing.
Corporate social Strong CSR focus—
responsibility community programs,
sustainability initiatives,
zero-carbon goals, and
transparency.
Nike’s Operations and Effective Capacity Nike, Inc. is a leading global brand in athletic
footwear, apparel, and equipment. The company’s effective capacity—defined as the
maximum output under normal conditions—has been achieved through a globally
optimized manufacturing strategy, lean systems, and agile production capabilities.
Facilities and Product Design: Nike partners with factories in Asia that are designed for
modular and lean production. Facilities emphasize flexibility and quick changeovers,
allowing Nike to rapidly adjust volumes and models.
Process and Quantity Capabilities: Nike’s production lines can shift output across global
regions and can produce millions of units monthly. JIT systems and a responsive
demand-driven scheduling model ensure high utilization of capacity.
Human Factors and Training: Roles are well-structured, ergonomically sound, and
safety-conscious. Employees undergo specialized training based on department
function, maintaining high standards across production and quality assurance.
Conclusion: Nike’s ability to scale production while maintaining quality is driven by
strategic facility location, lean systems, and investment in human resources. These
elements collectively define its effective capacity.
2. III. Gaisano Grand Mall vs. Savemore Supermarket Facility Layout
The following table provides a comparative analysis of the facility layouts of Gaisano
Grand Mall and Savemore Supermarket, based on an observational site survey
conducted by the group.
Facilities Layout Gaisano Grand Mall Savemore Supermarket
(Retail Layout)
Structure and Arrangement Multi-level structure with Single-floor structure using
zoned areas: apparel, parallel aisles; products
groceries, home are arranged in clear
appliances, food court, and categories for easy
services (e.g. remittance access.
centers).
Customer Flow Encourages browsing Directed flow, encourages
across sections, especially quick navigation from
through product displays in entrance to checkout; ideal
walkways; escalators for time-conscious
guide vertical flow. shoppers.
Retail Strategy Maximize dwell time to Maximize speed and
promote impulse buying efficiency, focused on
and cross-shopping across high-turnover daily goods
departments. (grocery, hygiene,
household items).
Layout Efficiency Can be cluttered during Generally organized and
peak seasons or promos; straightforward, though
some sections overlap and congestion may occur near
obstruct smooth fresh produce and
movement. checkout areas.
Signage and Navigation Signage varies by section Clear category signage
and floor; not always above aisles.
standardized.
Checkout Design Multiple checkouts across Centralized checkout
floors; may lack centralized system with express lanes
flow, sometimes leading to for quick transactions;
queuing delays. supports smooth customer
Customer Comfort and Air-conditioned mall with Clean, air-conditioned, but
Services food court, seating areas, basic comfort-focus is on
play zones, aims for a shopping utility rather than
complete shopping/leisure leisure.
experience.
Technology and Innovation Standard POS systems; Integrated with SM
limited use of digital tools Advantage card, mobile
like self-checkout or mobile payment, digital loyalty
pay. programs.
Both Gaisano and Savemore serve different customer segments, and their layouts reflect distinct
strategies in retail operations management.
Gaisano Grand Mall uses a multi-level zoned layout aimed at promoting product exposure and
encouraging impulse buying. Departments like apparel, food court, groceries, and services are
distributed vertically. This setup maximizes dwell time but often leads to congestion, especially during
promotional events.
Savemore Supermarket, meanwhile, adopts a single-floor layout with parallel aisles, designed for fast-
paced, utilitarian shopping. Its layout supports ease of navigation and quick turnover of daily-use items.
However, bottlenecks can develop around produce areas and checkout counters.
Recommendations:
Gaisano Grand Mall:
Standardize signage across floors.
Improve vertical traffic flow by redesigning escalator placements.
Allocate fixed zones for seasonal promotions to avoid obstruction.
Savemore Supermarket:
Widen key aisles near high-turnover goods.
Install digital queue systems to streamline checkout.
Optimize layout for customer comfort, especially near congested zones.
