Gateway to Indian Heritage

Gateway to Indian Heritage

Indiahandmade

S ll r
Onboarding
Kit
%
 About Indiahandmade

Indiahandmade, an initiative by the Ministry of Textiles, is an e-commerce platform showcasing

India's rare and popular traditional crafts. It empowers rural artisans and handloom weavers by
enabling them to sell their creations online, ensuring fair earnings and promoting their skills while
eliminating intermediaries. Designed and developed by Digital India Corporation, this platform
aims to drive the financial and social upliftment of artisans across India.

Indiahandmade.com

Empowering Indian artisans and weavers with a government-backed, seller-centric platform to sell
their handcrafted products digitally across India.

Key%Benefits

0%
Zero shipping
cost
No platform
charges
No middlemen—artisans
keep 100% of profits

Seller Support

Easy payment Promotion of Simplified Access to a

terms and seller stories steps for wide network
conditions and products selling of Indian buyers

Eligibility for Selling on Indiahandmade

For Weavers/Artisans: To register as a seller at www.indiahandmade.com, you must have:

A valid Handloom/ PAN Card GST Number A bank Non GST

E-Mail ID Handicraft/ (Regular or account with sellers need
Pehchan ID Composition) any private or to generate
public sector Enrollment ID
bank for online from GST
payments portal

Corporations/Co-operatives: To register as a seller at www.indiahandmade.com, you must have:

A valid Handloom/ PAN Card GST Number A bank account

E-Mail ID Handicraft/ (Regular or with any private
Pehchan ID Composition) or public sector
bank for online
payments
 Seller Registration Process

Follow these seven steps to complete your seller registration:

Step 1: Enrollment ID at
https://reg.gst.gov.in/registration/generateui
Account Info d.

1. Visit the Seller Registration Page: 4. GST Number/Enrollment ID: Enter and
https://www.indiahandmade.com/marketpla upload the GST Certificate (if applicable)
ce#account_info. Provide optional details, including the
MD/CEO/President’s name,designation &
2. Email: Enter a valid email ID. If already nodal officer’s contact details (if applicable).
registered, use the login page.
3. Password: Set a strong password
(minimum 8 characters, including uppercase, Step 4:
lowercase, special character and digit). Shop Info
4. Confirm the password and click on the
Proceed button. 1. Set your shop’s virtual name (brand/
business/company name).
2. Click on the Proceed button.
Step 2:
Basic Info
Step 5:
Select your seller type from the dropdown
menu: Communication Address

1. Weaver/Artisan 1. Please enter your address details. If the

2. Corporation/Co-operative/Apex provided address is the same as your
Co-operative/Producing Company permanent address, kindly select the "Use
Permanent Address" option.
2. For Weavers/Artisans: 2. The portal will use this address for postal
● Enter your Handloom/Handicraft ID. communication and invoices.
● Upload a scanned copy of your
Handloom/Handicraft ID (file size < 500 KB).
Step 6:
3. For Corporations/Co-operatives: Payment Details
● Enter your Organisation Registration ID,
Name, Address, District, State and Pincode Provide your bank details:
● Upload a scanned copy of your 1. Bank Name: Enter your bank’s name.
Registration Certificate (file size < 500 KB). 2. Account Holder Name: Provide the
account holder’s name.
Step 3: 3. Bank Account Number: Enter the account
Seller Details number.
4. IFSC Code: Enter the 11-digit IFSC code.
Fill in mandatory details such as: 5. Upload Document: Upload a scanned copy
of your Passbook’s front page or a cancelled
1. Deals In: Select from the dropdown list.
cheque.
2. PAN: Enter and upload a scanned copy of
your PAN Card.
3. Taxpayer Type: Choose the appropriate
GST category (Regular/Composition or
Non-GST). For non-GST, obtain an
 Step 7:
Seller Manager Post-Registration Steps

1. Select “Self” as the Seller Manager.

1. Select “Self” as the Seller Manager.

2. Agree to the "Terms of Service" by checking the box.

Click the Done button to complete the registration process.

1. Account Confirmation
2. Agree to the "Terms of Service" by checking You will receive a confirmation email. Verify
the box. your account using the provided link.
Click the Done button to complete the 2. Admin Verification
registration process. Your account will be activated once the
admin team verifies your documents.
3. Access Vendor Dashboard
After activation, access your Vendor
Dashboard to update account settings and
create a professional seller profile for buyers.
 Product Uploading

Step 1: Step 5:
Access the Vendor Portal Select Product Category & Type

1. Navigate to the “Vendor” log at the 1. Choose Category: Select the third-level
bottom of the Indiahandmade portal. category (e.g., Shawls) to ensure proper
classification.
2. Click the link and the Vendor Login screen
will appear. 2. Product Type: Choose between:
● Single Variant: For products without
Step 2: variations (e.g. colour).
Vendor Login ● Multi Variant: For products with variations
(e.g., multiple colours).
Enter your email address and password to
sign in. Step 6:
1. Email Address: Ensure it is valid for Fill in Product Details
account activation, communication and
updates. 1. Attribute Set: Auto-fetched based on the
2. Password Requirements: category selected. (Non-editable)
3. Minimum 08 characters 2. Product Name: Provide a clear and
4. Include at least: descriptive name (e.g., Men's Cotton Ethnic
Kurta with Motif Design).
5. 1 digit
3. Product Features: Highlight key attributes
6. 1 uppercase letter in a bullet list format (e.g., 100% Cotton,
7. 1 lowercase letter Handmade by artisans).
8. 1 special character 4. Description: Write a detailed description
showcasing the product's features and
Click Sign In to access your account. benefits.
Stock: Enter the quantity available.
Step 3: 5. Stock Availability: Select the appropriate
Explore the Seller Dashboard option (e.g., “In Stock” or “Out of Stock”).
6. Visibility: Choose “Catalog, Search” from
After successful login, the Seller Dashboard the dropdown.
will appear.
● It includes sections for Orders, Products, Step 7:
Customers, Transactions and Earnings.
Optimise SEO Fields

1. Meta Title: Optional; add a title for search

Step 4: engine optimization.
Add a New Product
2. Meta Keywords: Optional; enter relevant
keywords.
1. From the dashboard, click on “Products”.
3. Meta Description: Mandatory; provide a
2. Select “Add Products” to begin listing your
concise description for search visibility.
product.
 Step 8: Step 11:
Pricing and Tax Details Save and List Product
1. Price (₹): Enter the retail price.
1. After filling in all mandatory fields, click
2. Special Price (₹): Add a discounted price if Save.
applicable.
2. Your product will now appear in your
3. GST Rate (%): Enter the applicable catalogue.
percentage based on your product’s HSN
Code. For Multi Variant Products
4. HSN Code: Add the 6-digit code for tax 1. Select “Multi Variant” under Product Type.
classification.
2. Add product variants using the following
steps:
Step 9: ● Select Attributes: Choose variations like
Upload Product Images colous or size.
● Attribute Values: Define values (e.g., Red
1. Upload high-resolution images for a better or Blue).
buyer experience.
● Bulk Images & Price: Upload images and
2. Include multiple angles to showcase your set prices and stock quantities for each
product. variation.

Step 10: Step 12:

Additional Product Information Final Confirmation
1. Item Type: Select the appropriate option 1. Review your listing on the Product
from the dropdown. Listing Page.
2. Material: Enter the material details (e.g., 2. If necessary, make the required edits and
cotton or Silk). publish the product to make it live.
3. Occasion: Choose from the dropdown list
(e.g., Festive or Casual).
4. Packaging Details: Add weight and
dimensions in centimetres.
 Product Photography

General Guidelines for Photoshoot

High-Resolution Images
● Use a professional camera or a smartphone with at least a 32-megapixel resolution.
● Ensure images are clear, detailed and free of blurriness.
● Proper lighting is essential to achieve high-quality results.

Image Angles
● Main Image: The primary image should display the front view of the product to provide
a comprehensive visual representation.
● Include additional images from different angles to provide a 360-degree perspective.

Background
● Use a white or grey background to highlight product features.
● For light-coloured products, adjust the background tone to ensure contrast.

Product Size
● Ensure the product size in the image is proportional—neither too large nor too small.

Using Props
● Props can be used but must not distract from the product itself.

Content Guidelines
● Avoid indecent or inappropriate content.
● Ensure all images respect cultural sensitivities and buyer expectations.

Technical Requirements for Product Images

Media Size Format Product Coverage Background Colour Duration

Image 1000-4000 JPEG/PNG Min. 85% White/Grey N/A

pixels

1280x720 MP4 Min. 85% White/Grey Max. 20

Video
pixels seconds

Recommended:

● Images: (08-12) from different angles.

● Videos: (01-02) from different angles.
Standard for main image
1. Focus solely on the product.
2. Avoid text, logos, watermarks or distracting graphics.
3. Display the entire product available for sale.
4. Avoid showing packaging unless it’s an essential part of the product.
For clothing:
● Showcase on human models or mannequins for men’s and
women’s clothing.
● Use mannequins or flat lay for kids’ and baby clothing.
For shoes, position a single shoe at a 45-degree angle, facing left.
Exclude nudity or suggestive content. Display swimwear, underwear and leotards without human
models.

Essential Equipment for Product Photography

1. Camera: Use a digital camera or a smartphone with at
least 32-megapixel resolution.
2. Tripod: Ensures stability and consistency across images.
3. Lighting: Ensure proper and even lighting, natural or
artificial.
4. Background: Use white or grey backgrounds for
contrast.
5. Professional Assistance: Consider hiring professionals if
needed.

How to Plan Your Photoshoot?

1. Preparation
● Gather tools and ensure a well-lit environment.
● Clean the product and secure it on the platform.
2. Test Shots
● Adjust camera and tripod settings until satisfied.
● Record settings for consistency.
3. Capture Shots
● Take planned shots and note file names for the organisation.
● Reposition the product as needed without disturbing the camera.
4. Double-Check
● Verify the shot list and select the best images for upload.

Understanding Photography Angles

1. Eye-Level Angle: Neutral and familiar view
2. High Angle: Overhead viewpoint
3. Low Angle: Portrays dominance or presence
4. Bird’s Eye View: Directly from above, highlighting specific
features
5. Slanted Angle: Adds action and is ideal for dynamic items
like running shoes
Post Production Processing
1. Editing Steps:
● Resizing: Adjust image dimensions.
● Cropping: Remove unwanted parts.
● Straightening: Correct tilting or crookedness.
● Sharpening: Enhance clarity and contrast.
● Exposure Adjustments: Modify brightness and lighting.
● Removing Blemishes: Eliminate imperfections.
2. Tools for Editing:
● Canva: User-friendly for beginners.
● Snapseed: Mobile-friendly and versatile.
● Pixlr: Free and Photoshop-like interface.
● Fotor: Works well on Android and iOS devices.

Examples of Good vs. Bad Images

Category 1: Women’s Sarees
● Good: Clear, detailed, styled on a mannequin or model
● Bad: Blurry, poorly lit or distracting background
Category 2: Lighting
● Good: Even and well-distributed
● Bad: Shadows or overexposed areas
Category 3: Furniture
● Good: Displayed in a lifestyle context with proper angles.
● Bad: Cluttered or unclear presentation
Category 4: Bedsheets
● Good: Displayed neatly and clearly
● Bad: Wrinkled or poorly arranged

Additional Tips for Successful Photography

1. Use Natural Lighting: Adds authenticity and warmth.
2. Experiment with Backgrounds: Textured
backgrounds can enhance appeal.
3. Try Different Camera Settings: Adjust lighting and
angles for optimal results.
4. Write Engaging Descriptions: Complement photos
with detailed product descriptions.
 Product Packaging

Brand Recognition

● E-commerce packaging plays a significant role in

enhancing customer experience.
● Well-packaged products can impress customers
and make them advocates for the brand.

Safety

● Proper packaging ensures products withstand

road friction or air turbulence during transit.

First Impression

● High-quality packaging leaves a lasting impression,

increasing customer loyalty and retention.

Cost Reduction

● Good packaging reduces shipping damage,

avoiding costs related to returns and reshipping.

Product Packaging Procedure

Order Verification
● Verify the order details to ensure all items are correct
before packing.

Choose the Right Packaging Materials

● Select appropriate boxes, bubble wrap, tape and packing

peanuts based on the item's size, shape and weight.

Pack the Items

● Place items securely in the packaging material to prevent damage during transit.
● Use bubble wrap for fragile items and packing peanuts to fill empty spaces.
 Label the Package

Attach the shipping label securely and ensure it is

legible.
Conduct Quality Control Checks
● Perform thorough quality checks to ensure all
products are in good condition before shipment.
Track Shipped Items
● Monitor shipped items by logging into the seller
profile to identify potential issues during transit.

Handling Damages

Common Causes of Shipment Damage

● Poor Packaging: Weak or improper packaging can result
in damage.
● Inadequate Protection: Insufficient cushioning or
protective materials lead to damage.
● Rough Handling: Improper handling during transit can
harm packages.
● Transportation Accidents: Accidents during shipping
can damage products.

Guidelines for Choosing Packaging Materials

1. Use Appropriate Materials

● Utilise durable materials like corrugated boxes
and bubble wrap etc.
2. Assess Product Fragility
● Choose packaging based on the product's
fragility. Label fragile items for careful handling.
3. Select Suitable Packaging Supplies
● Bubble Wrap: For cushioning delicate items.
● Packing Peanuts: Fill empty spaces to avoid
movement.
● Corrugated Cardboard: Durable and protective
for heavy items
● Foam Sheets: Provide cushioning
● Paper: Offers additional protection
4. Identify Appropriate Sizes
● Ensure packaging fits the product dimensions to
prevent damage.
5.Secure with Tape:
● Use adequate packing tape to seal the package
securely.
Things to Consider While Packaging

1. Size and Shape

● Avoid poorly fitting packaging to reduce costs and ensure
customer satisfaction.
2. Practicality and Aesthetics
● Use appropriate void fill and materials for protection and an
appealing appearance.
3. Enhance Value with Custom Inserts
● Include stickers, coupons, brochures,
or handwritten notes for better
customer engagement.
4. Ease of Opening
● Design packaging that is easy for customers to open and use.
 Price Calculation

Step 1: Understand Pricing Components

1. List Price (Inclusive of GST): This is the price visible to customers, inclusive of GST but
exclusive of shipping charges.
2. Shipping Charges: Manage them entirely by the platform, so sellers need not worry about
them.
3. Deductions: Includes GST, TCS (Tax Collected at Source) and TDS (Tax Deducted at Source).

Step 2: Use the Price Calculator

We provide a price calculator to ensure you:
● Accurately determine the settlement amount after deducting fees.
● Quote a competitive list price while maintaining desired profit margins.

Step 3: Explanation of Fields

Fields in Price Explanation of the Fields Formula to Calculate Example

Calculator

This is the Price entered by the seller and

Product List Price NA 1000
visible to the customer and it is inclusive of GST.

This is the GST/TAX percentage NA 12

GST % provided by the seller.
GST amount = Product
List Price - (Product List 107.14
GST(in Rs.) This is the GST amount in Rupees. Price*100/100+GST%)

Price Product List Price -

This is the Price Excluding of GST. 892.96
(exclusive of GST) GST Amount

TCS (0.5% of The dealers or traders supplying goods TCS=Taxable Value*0.5/100 4.465
Taxable value) and/or services through e-commerce
operators will receive payment after
deduction of TCS @ 0.5% via CGST
Notification 15/2024 dated 10th July
2024. (earlier it was 1% up to 9th July
2024 implemented as notified by the
CBIC in Notification no. 52/2018 under
CGST Act and 02/2018 under IGST Act).

This means for an intra-state supply TCS

at 0.5% will be collected, i.e 0.25 %
under CGST and 0.25% under SGST.
Similarly, for a transaction between the
states, the TCS rate will be 0.5%, i.e
under the IGST Act.

TDS (0.1% of E-commerce operators shall deduct TDS @ TDS=Invoice Value*0.1/100 1

Invoice Value) 0.1% of the gross amount of the sale of
goods, provision of services, or both made
by the e-commerce participant on the
platform facilitated by the e-commerce
operators.
 These are the total deductions which will be
Total Deductions Deductions = TCS + TDS 5.47
deducted from the Product List Price.

This is the amount which seller will receive Settlement amount =

Settlement Amount in the account after deducting all the Product List Price - Total 994.54
charges. Deductions

Step 4: Calculate Settlement Amount

1. Enter the Product List Price (inclusive of GST).

2. Input GST Percentage for the product.
The calculator will compute:
● GST Amount
● Price Exclusive of GST
● TCS and TDS Deductions
● Total Deductions
● Final Settlement Amount

.Step 5: Ensure Fair Pricing

● Before finalising the list price, ensure it covers all deductions and provides sufficient profit
margins.
● Refer to the calculator results to determine the optimal price
 Order Processing

Step 1: Login to Vendor Portal

● Go to the Vendor Login page.
● Enter your credentials (Username and Password).
● Click Login. Refer to the screenshot below for guidance.

Step 2: Access Seller Dashboard

● After logging in and you will be redirected to the Seller Dashboard.
● Click on the Orders Tab. Refer to the screenshot below for assistance.

Step 3: View Orders

● The “Your Orders” page will open, displaying a list of all orders.
● Locate the orders with a status of Pending.
● Click on the specific order you want to process. Refer to the screenshot for clarity.

Step 4: Accept or Reject the Order

● On the order details page, click Accept to proceed with the order.
● Alternatively, click Reject if you need to cancel the order. Refer to the screenshot for visual
guidance.

Step 5: Generate Invoice

● To process the order, follow these steps to generate an invoice:
● Click Generate Invoice/Bill of Supply.
● If you decide not to process the order, click Cancel Order.
● After clicking Generate Invoice, the invoices will created. A new screen will appear.
● Click Submit Invoice to finalise this step. Refer to the screenshots for assistance.

Step 6: View and Print Invoice

● Navigate to the Invoices Tab.
● Click View to see the invoice details.
● Use the following options:
● Print Invoice: Print a hard copy to include in the package and retain it for accounting
purposes.
● Send Email: Email the invoice copy to the buyer.
● Return to the Your Orders List by clicking Back to My Orders.

Step 7: Create Shipment

● On the Your Orders list, locate the order with the status of "Processing”.
● Click on the order to proceed.
● Scroll to the bottom of the page and click Submit Courier.
● Fill in the buyer information, order details and shipment details.
● Click Generate ABW to create the shipment. Refer to the screenshot for assistance.

Step 8: Generate Label and Print Manifest

● After creating the shipment, a new Shipments Tab will appear.
● Click Generate Label to create a shipping label.
● Click Print Manifest to generate the manifest.
 ● Print two copies of the manifest:
● Keep one signed copy as proof of pickup.
● Hand over the second copy to the courier person.
● Paste the shipping label on the package.

Step 9: Complete the Shipment

● Once the shipment is completed, the order status will change to Shipped.
● The process is now complete.
Please Note:
● Action Required: Process all orders within 3 Business Days of receiving them.
● Consequence: Failure to process within this timeframe will result in automatic order cancellation.
● Note: The date of order receipt counts as Day 1 for processing.

Manifest and Parcel Handover

● Manifest Copies
● The seller must print two copies of the manifest: one to obtain a receiving signature and keep it
as a record and the other (blank) to hand over to the delivery or logistics partner at the time of item
handover.
Seller Payment
Payment Timeline
● Payment will be initiated after the successful delivery of the product.
● Sellers can expect payment within approximately 15 days from the date of delivery.

Handling Damaged and Lost Products

1. If the Buyer Reports a Damaged Product
● The seller must provide photos, videos and the manifest captured during packaging.
● Our team will review the proof to determine whether the damage or lost occurred during
logistics.

2. In Case of Damage or Lost During Logistics

● The logistics partner will bear the cost of the damaged product.
● The seller will receive payment after successful verification.
● Payment will be processed within 15 Business Days of verification.

Important Notes:
1. Check Eligibility: Have your Handloom/Handicraft ID, PAN Card, GST Number and bank account
ready.
2. Complete Profile: Fill in details like product type, PAN, GST Numberand shop name.
3. Good Quality Photos: Upload clear, bright images with white or grey backgrounds. No text or
logos.
4. List Products Properly: Choose the right category, write clear descriptions and include GST in
prices.
5. Manage inventory appropriately: Depending on the availability of the product, if its available
make it IN STOCK and if not available, mark it OUT OF STOCK from the seller dashboard.
6. Improve Visibility: Use meta titles, keywords and descriptions for better search results.
7. Set the Right Price: Use the price calculator, considering GST, TCS and TDS deductions.
8. Package Carefully: Use bubble wrap and corrugated boxes for protection. Label fragile items.
9. Process Orders Quickly: Accept/reject orders, generate invoices and shipping labels.
10. Correct Shipping Details: Ensure correct courier and shipment information. Print labels and
manifest.
11. Communicate Professionally: Be clear, polite and responsive to buyers and the platform.
 Gateway to Indian Heritage

Register & Sell

at
Indiahandmade.com
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