1.
Executive Summary
This project aims to modernize the telecom company's customer portal and upgrade its internal network management
system to improve customer experience, operational efficiency, and scalability. The plan outlines scope, objectives,
timelines, budget, resources, risk management, quality approach, and communication strategy.
2. Project Objectives
Enhance customer self-service capabilities.
Improve real-time monitoring and fault management of telecom networks.
Reduce average incident resolution time by 30%.
Ensure compliance with telecom industry standards (e.g., TRAI, ISO 27001).
Seamlessly integrate new modules with existing CRM and billing systems.
3. Project Scope
✅ In Scope:
Redesign and deployment of the customer web portal.
Implementation of real-time network performance dashboards.
Integration with OSS/BSS systems.
Data migration and user acceptance testing.
Staff training and knowledge transfer.
❌ Out of Scope:
Hardware procurement outside the approved budget.
Upgrades to legacy billing systems (except required interfaces).
4. Deliverables
# Deliverable Description Due Date
1 Project Charter Approved project authorization Week 1
2 Customer Portal (MVP) Functional portal with core self-service features Month 3
3 Network Monitoring Dashboard Live dashboard for operations Month 4
4 UAT Sign-off Verified by business users Month 5
5 Deployment & Go-Live Full rollout and support Month 6
5. Project Schedule (High-Level)
Phase Duration Timeline
Initiation & Planning 2 weeks Month 1
Design & Development 10 weeks Month 2–4
Phase Duration Timeline
Testing 4 weeks Month 4–5
Deployment & Training 4 weeks Month 5–6
Closure 2 weeks Month 6
6. Project Budget (Estimated)
Item Cost (USD)
Software development 120,000
Testing & QA 25,000
Integration & Data Migration 20,000
Training & Change Management 10,000
Contingency (10%) 17,500
Total Estimated Budget 192,500
7. Project Team & Roles
Role Name Responsibilities
Project Sponsor [Executive Name] Overall governance & funding
Project Manager [Your Name] Planning, execution, monitoring
Technical Lead [Name] System architecture & development
QA Lead [Name] Quality assurance & testing
Business Analyst [Name] Requirements gathering, user stories
DevOps Engineer [Name] CI/CD pipeline & deployments
Training Lead [Name] User training & documentation
8. Risk Management
Risk Likelihood Impact Mitigation
Scope creep Medium High Change control process
Integration issues Low High Early integration testing
Resource attrition Medium Medium Cross-training and backup resources
Data migration failures Low High Dry runs & backup plans
9. Quality Management
Adhere to SDLC best practices and CMMI/ISO guidelines.
Use automated testing (unit, integration).
Conduct code reviews and peer inspections.
Customer acceptance based on documented criteria.
10. Communication Plan
Audience Frequency Medium Purpose
Project Team Weekly Stand-up / Teams Progress updates & blockers
Steering Committee Monthly Presentation Review milestones & risks
End Users Before Go-Live Email, demo Training & awareness
Sponsors As needed Email / Meetings Escalations & approvals
11. Change Management
All change requests logged and evaluated.
Change Advisory Board (CAB) to review high-impact changes.
Prioritized based on business value and impact.
12. Tools & Methodologies
Agile Scrum for development.
Jira for backlog and sprint tracking.
Confluence for documentation.
CI/CD pipeline using Jenkins.
GitHub for version control.
13. Success Criteria
Reduction in average issue resolution time by 30%.
Increase in customer portal usage by 40% within 3 months.
Project delivered within ±10% of planned budget.
User satisfaction score ≥ 8/10.
✅ 14. Sign-Off
Name Role Signature Date
[Name] Project Sponsor
[Name] Project Manager
