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07 Activity 1-Legal

The Department of Tourism (DOT) outlines accreditation requirements for shops and department stores, focusing on safety compliance, cleanliness, customer service, and accessibility for individuals with disabilities. It also provides brief backgrounds on five sample establishments, including SM Supermalls, Robinsons Malls, Landmark, TriNoma, and Mitsukoshi, highlighting their significance and operational details. These requirements aim to enhance the shopping experience for both local and tourist customers.

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13 views1 page

07 Activity 1-Legal

The Department of Tourism (DOT) outlines accreditation requirements for shops and department stores, focusing on safety compliance, cleanliness, customer service, and accessibility for individuals with disabilities. It also provides brief backgrounds on five sample establishments, including SM Supermalls, Robinsons Malls, Landmark, TriNoma, and Mitsukoshi, highlighting their significance and operational details. These requirements aim to enhance the shopping experience for both local and tourist customers.

Uploaded by

skryllexgg1
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Department of Tourism (DOT) accreditation requirements for

Shops/Department Stores:

 Compliance with safety regulations: This entails making sure the


department store complies with building codes, has functional
emergency exits, and meets fire safety standards.
 Cleanliness and maintenance: All areas of the store, including the
common areas, walkways, and restrooms, should be kept clean.
 Customer service standards: Well-trained employees that treat
consumers, including tourists, with courtesy and assistance should
work in department stores.
 Accessibility: The store should have amenities like ramps and elevators
in place to make it easily accessible to those with disabilities.

Five (5) sample establishments with their short background:

1. SM Supermalls: also simply known as SM is a chain of shopping


malls owned by Philippines-based SM Prime. As of October 2023, it has
a total of 93 malls (85 in the Philippines, 8 in the People’s Republic of
China). It was also formerly known as Shoemart.
2. Robinsons Malls: one of the largest shopping malls and retail
operators in the Philippines. It was incorporated on September 9, 1992,
by entrepreneur John Gokongwei Jr. to develop, conduct, operate and
maintain the Robinsons commercial shopping centers and all related
businesses, such as the lease of commercial spaces within the
compound of shopping centers.
3. Landmark: opened in 1988 on the ruins of the fire-ravaged Makati
Supermarket. It was founded by Teddy Keng, the son of the founders of
Anson’s Emporium (now Anson’s), whose second store was located at
A. Arnaiz Avenue south of the edifice.
4. TriNoma: an Ayala Land Company’s massive shopping center in North
EDSA, Quezon city. It is a mall having 195,000 m² floor area.It has a 4-
storey North Avenue parking and 8-storey Mindanao Avenue parking.
5. Mitsukoshi, Ltd: an international department store chain with
headquarters in Tokyo, Japan. It is a subsidiary of Isetan Mitsukoshi
Holdings, which also owns the Isetan department store chain.

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