Information Systems Management
(540220), B.CSE Program
Md. Edrich Molla
BBA- FINANCE MBA- FINANCE
(Researcher of Finance)
Assistant Professor
Department of Business Administration
& Vice-principal
Barisal Information Technology College
Information Systems Management
For Mid-Term 1
Chapter 1 : Information Systems in Global Business Today
Chapter 2 : Global E-Business and Collaboration
Chapter 3 : Information Systems, Organizations, and Strategy
Chapter 4 : Ethical and Social Issues in Information Systems
Chapter 5 : IT Infrastructure and Emerging Technologies
For Mid-Term 2
Chapter 6 : Foundations of Business Intelligence: Databases
Chapter 7: Telecommunications, the Internet, and Wireless
Chapter 8: Securing Information Systems
Chapter 10: E-Commerce: Digital Markets, Digital Goods
Chapter 11: Managing Knowledge
Chapter 4 : Ethical and Social Issues in Information Systems
Ethical and Social Issues in Information Systems
Information Systems (IS) have transformed businesses, governance, and
daily life, but they also raise significant ethical and social concerns.
These issues stem from data handling, automation, privacy, and the
broader societal impact of technology.
Key Ethical Issues in Information Systems
(a) Privacy & Data Protection
Concern: Unauthorized collection, misuse, or breaches of personal data.
Examples:
• Social media platforms selling user data to advertisers.
• Data breaches (e.g., Equifax, Facebook-Cambridge Analytica).
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Chapter 4 : Ethical and Social Issues in Information Systems
Regulations: GDPR (EU), CCPA (California), HIPAA (health data).
(b) Intellectual Property & Digital Piracy
Concern:
Unauthorized copying/distribution of software, media, and patents.
Examples:
Software piracy (cracked versions of paid software).
Illegal streaming/downloading of movies/music.
Solutions: DRM (Digital Rights Management), legal enforcement.
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Chapter 4 : Ethical and Social Issues in Information Systems
(c) Security & Cybercrime
Concern:
Hacking, phishing, ransomware, and identity theft.
Examples:
• Ransomware attacks on hospitals (e.g., WannaCry).
• Phishing scams stealing bank credentials.
Mitigation: Strong encryption, multi-factor authentication (MFA),
cybersecurity laws.
(d) Bias & Discrimination in AI/ML Systems
Concern: AI models reinforcing racial, gender, or socioeconomic biases.
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Chapter 4 : Ethical and Social Issues in Information Systems
Examples:
• Facial recognition systems misidentifying people of color.
• Hiring algorithms favoring male candidates.
Solutions: Ethical AI frameworks, bias audits, diverse training data.
(e) Digital Divide & Inequality
Concern:
Unequal access to technology based on income, location, or
education.
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Chapter 4 : Ethical and Social Issues in Information Systems
Unequal access to technology based on income, location, or
education.
Examples:
• Rural areas lacking high-speed internet.
• Low-income families unable to afford smart devices.
Solutions: Government subsidies, community Wi-Fi, affordable
tech initiatives.
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Chapter 4 : Ethical and Social Issues in Information Systems
Social Issues in Information Systems
(a) Job Displacement & Automation
Concern:
AI and robotics replacing human jobs (e.g., manufacturing, customer
service).
Examples:
• Self-checkout kiosks reducing retail jobs.
• Chatbots replacing call center agents.
Mitigation: Reskilling programs, universal basic income (UBI)
debates.
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Chapter 4 : Ethical and Social Issues in Information Systems
(b) Misinformation & Fake News
Concern: Spread of false information via social media and algorithms.
Examples:
Political propaganda influencing elections.
Health misinformation (e.g., anti-vaccine movements).
Solutions: Fact-checking tools, algorithmic transparency, media literacy.
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Chapter 4 : Ethical and Social Issues in Information Systems
(c) Social Media Addiction & Mental Health
Concern:
Excessive use leading to anxiety, depression, and reduced productivity.
Examples:
Instagram affecting teen self-esteem.
Doomscrolling increasing stress levels.
Mitigation:
Digital well-being features (screen time trackers), awareness campaigns.
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Chapter 4 : Ethical and Social Issues in Information Systems
(d) Workplace Surveillance & Employee Monitoring
Concern:
Employers tracking keystrokes, emails, and even facial expressions.
Examples:
Amazon monitoring warehouse workers' efficiency.
Remote work surveillance software (e.g., Hubstaff, Time Doctor).
Ethical Debate: Productivity vs. employee privacy rights.
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Chapter 4 : Ethical and Social Issues in Information Systems
(e) Environmental Impact of IT
Concern:
High energy consumption from data centers, e-waste.
Examples:
Bitcoin mining consuming more electricity than some countries.
Discarded smartphones contributing to toxic e-waste.
Solutions:
Green computing, renewable energy data centers, e-waste recycling.
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Chapter 4 : Ethical and Social Issues in Information Systems
Ethical Frameworks for Managing IS Issues
To address these challenges, organizations use:
Utilitarian Approach:
Maximize overall benefit (e.g., AI for public good).
Rights-Based Approach:
Protect individual privacy and freedoms (e.g., GDPR compliance).
Fairness Approach:
Ensure equitable treatment (e.g., unbiased hiring algorithms).
Corporate Social Responsibility (CSR):
Tech firms adopting ethical policies (e.g., Apple’s privacy stance).
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Thank You
