Dear Customer,
Your Amazon seller account has been temporarily deactivated and your listings have been deleted. Funds will not be transferred to you, but will be held in your account while we
work with you to troubleshoot the following issues.
Why does this happen?
According to Section 3 of the Amazon Services Business Solutions Agreement, your account was deactivated because it offers items that might be fake. A list of these items is
provided at the end of this email.
In order to ensure that customers can shop with confidence from Amazon, we continually request additional documentation from sellers to verify their account information and
confirm the authenticity of certain items.
The sale of counterfeit products on Amazon is strictly prohibited. You can learn more about Amazon's policies regarding the sale of counterfeit items in Seller Central Help:
Amazon Anti-Counterfeiting Policy (https://sellercentral.amazon.com/gp/help/201165970)
Policies and agreements (https://sellercentral.amazon.com/gp/help/521)
Amazon Services Business Solutions Agreement (https://sellercentral.amazon.com/gp/help/1791)
How can I reactivate my account?
To reactivate your seller account, please send us the following information:
Copies of invoices, receipts, contracts, delivery orders or letters of authorization from the supplier issued in the last 365 days. The quantity of items expressed must match the
inventory.
If you are not the trademark owner, provide a letter of authorization and a complete set of documentation, including letters of authorization, to prove that you have a valid supply
chain.
If you are the trademark owner, provide a copy of the trademark registration and a business license or personal identification.
Provider contact information, such as name, phone number, address, email, and website.
You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and must not be altered. We may call the provider to verify the documents.
You can remove pricing information, but the rest of the document must be visible. We will keep your supplier's contact information confidential.
How can I send the requested information?
To send such information, click the Appeal button next to this message on the Performance Notifications page in Seller Central
(https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq).
What happens if I do not send the requested information?
If we do not receive the requested information within 17 days or after two failed appeals (whichever comes first), we may not allow you to sell on Amazon. If you do not appeal
this decision successfully, we may permanently withhold payments made to you.
You can view your balance and payment information in the Payments section of Seller Central. If you have questions about these, please email payments-funds@amazon.com.
We're here to help
Get help creating your plan from Seller Central Help (https://sellercentral.amazon.com/gp/help/200370560).
You can view your account performance on (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq) or select Account Status on the home screen of the
Amazon Seller app on your iOS (https://itunes.apple.com/US/app/amazon-Seller/id794141485) or Android (https://play.google.com/store/apps/details?
id=com.amazon.sellermobile.android&hl=es_ES) device. The account status dashboard shows the performance of your account compared to the performance statistics and
policies needed to sell on Amazon.
