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3rd Appeal

The seller's Amazon account was deactivated for violating packaging policies. The root causes were staff mistakenly providing product dimensions instead of package dimensions when buying shipping labels, and lack of education on Amazon's packaging and drop shipping policies. To prevent future issues, the seller will designate an Amazon account manager, retrain staff on policies, audit shipments, and move to fully managed inventory to ensure proper packaging and policy compliance going forward. The seller asks Amazon to reinstate their account.

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Abdul Basit
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1K views3 pages

3rd Appeal

The seller's Amazon account was deactivated for violating packaging policies. The root causes were staff mistakenly providing product dimensions instead of package dimensions when buying shipping labels, and lack of education on Amazon's packaging and drop shipping policies. To prevent future issues, the seller will designate an Amazon account manager, retrain staff on policies, audit shipments, and move to fully managed inventory to ensure proper packaging and policy compliance going forward. The seller asks Amazon to reinstate their account.

Uploaded by

Abdul Basit
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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PLAN OF ACTION

Dear Seller Performance Team,

We understand that you have deactivated our Amazon Seller account in accordance with

section 3 of Amazon Business Solution Agreement. We have violated Amazon's seller

policies and seller Code of Conduct

https://sellercentral.amazon.com/gp/help/G1801

I am the principal of innovation World and I am writing to you today in regard to our account

review after we received a notification stating that we had been violating Amazon’s Seller

Policies.

THE ROOT CAUSE OF THE VIOLATION:

● We investigated and identified that some of our recent orders had issues with

packaging.

● Our staff had mistakenly given the dimensions of product instead of dimensions of

packaging while buying shipping labels from Amazon of USPS/UPS.

● We did not educate our employees about Amazon's suggested packaging.

● We were doing FBA earlier and just started FBM a couple of months ago.
● We did not educate our employees about Amazon Seller Code of Conduct and

Amazon Drop shipping Policy(https://sellercentral.amazon.com/gp/help/G1801)

&&(https://sellercentral.amazon.com/gp/help/G201808410)

ACTIONS TO PREVENT THESE ISSUES IN THE

FUTURE:

 We now have a dedicated Amazon account manager to review daily and monitor all
the listings and to abide by amazon policy strictly.

● We have educated our staff about the Amazon Seller Code of conduct and about

Amazon Drop Shipping policy.

● All Business operatives have been asked to revisit Amazon review policy in complete

detail through this link

https://sellercentral.amazon.com/gp/help/G201808410.

● We will give proper packing dimensions to Amazon while buying shipping labels

from Amazon.

● Our team will continuously monitor existing or updated Amazon policies under

"Prohibited Seller Activities and Actions" to prevent any direct or indirect violations

of Amazon policies.

● We had refunded the customers who had complained about the packaging
● We are committed to remaining 100% compliant with Amazon's policies going

forward, as reflected in this plan. Please let us know if there is anything else we need

to prevent such issues in the future.

● Will always inform the Amazon.com security team if any suspicious thing or act

happens.

● Adhere to all applicable laws and abide by all Amazon.com policies.

● We will always maintain current account information.

● We have checked all items in inventory to ensure the product is in its original

packaging and packed properly

● We will retrain employees to ensure all items are packed and shipped in the best and

safest condition.

● We are planning to move totally towards FBA.

● We have changed our requirements and agreements with the manufacture

● We will randomly audit shipments and product and thereby increase our quality

control protocols.

● We will follow the Amazon Seller Code of Conduct and Amazon Drop Shipping

Policies.

I ask that you consider this appeal favorably and reinstate my Amazon selling privileges. I
have corrected all performance issues to prevent any future recurrences. I will improve my
performance metric and strive to maintain it.

Kind regards,

Umer Farooq
COMPANY NAME: Tayiba LLC
ADDRESS: 2803 Florida Ave,Halethorpe,MD 21227, USA
Phone Number: +1 443 380 0845

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