Dear Seller Performance Team,
We understand that you have deactivated our Amazon Seller account in
accordance with section 3 of Amazon Business Solution Agreement. We have
violated Amazon’s Seller Policies and Seller Code of Conduct
https://sellercentral.amazon.com/help/hub/reference/G1801
I am owner of Hardbody Supplements and I am writing to you today in regard to
our account review after we received a notification stating that we had been
identified as Reviews manipulation
The root cause of Reviews Manipulation Policy Violation:
We investigated and identified that some of our assistant violated
Amazon reviews policy under section 3
On 24th June 2022, our account was Deactivated, and we received an
email asking for more details on all activities we might have performed in
order to get prohibited reviews on Amazon
We found out that our marketing department had used some non-
compliant practices to bring product reviews outside our knowledge. But
considering the fact that our own marketing team hired this VA, we take full
responsibility for their non-compliance with Amazon policies.
We did not educate our employees about Amazon reviews Policy
https://sellercentral.amazon.com/gp/help/200386250
Taken to Prevent These Issues in Future
We have already terminated our contract with the VA who engaged
in non-compliant behavior. We have removed him from seller
central user permissions.
Got our entire business operatives to revisit Amazon Review Policy
in complete detail through this link:
https://sellercentral.amazon.com/help/hub/reference/G1801
We will create new listings according to your policies, only using
variations if the items are genuine variations, such as color or size
differences.
We will not create parents with not legitimate variation children.
I’ve trained all my staff to follow the above practices to ensure we do not
have this issue reoccur
I will check all new listings before they are published to ensure we
are not misusing ASIN variations any more
We fully acknowledge the fact that offering compensation for Amazon
customer reviews, asking for only positive reviews, asking to remove
negative reviews are all completely against Amazon policies.
We will never again drop ship an item to one of our customers. We now
store all Merchant-Fulfilled products at our facility until we are fully
able to implement FBA, as we intend to completely switch to an FBA
model.
With immediate effect, we have ceased to use Facebook to get positive
reviews and asking people to help us remove negative reviews, or
making contact with customers that violates Amazon policies.
We will continuously monitor existing or any updated Amazon Policy
under "Prohibited seller activities and actions" to prevent the direct or
indirect violation of Amazon policies including review manipulation, in
immediate effect or anytime in future.
This plan reflects our complete dedication to remain in 100% compliance
with Amazon's policies going forward. Please let us know if there is
anything else we need to do to prevent such issues in the future.
Will always inform Amazon.com security team if any suspicious act or thing
happens.
Adhere to all applicable laws and abide by all Amazon.com policies.
Always maintain current account information.
Always act in a manner that ensures a trustworthy experience for
Amazon.com customers.
We will never try to approach any customer outside of Amazon's buyer
messaging, and will use this option in accordance with Amazon's
Policies.
Our conversation with customers within Amazon's platform would be
100% compliant and will revolve around only order fulfillment and
related customer service.
We believe that we have taken all the steps necessary to eliminate our mistakes in
our current listings and to stop this reoccurring.
Please may I have my selling privileges
restored?
Kind regards,
