1. 1.
The ____________ is the place within an organization for receiving visitors
A) Organization
B) receptionist
C) reception
D) reception office
2. 2. The _______________ is the first person a visitor sees immediately he or she enters into an
organization
A) receptors
B) receptionist
C) reception
D) recep
3. 3. A ___________ is a person employed to receive and assist people visiting a particular organization
A) HoD
B) HoS
C) Receptor
D) receptionist
4. 4. A good receptionist should have a good physical appearance.
A) Not at all
B) Not always
C) false
D) True
5. 5. A good receptionist should have a pleasant manner both on the telephone and when receiving
visitors
A) unruly sometimes
B) false
C) insulting sometimes
D) True
6. 6. There are _______ major duties of a receptionist
A) six
B) two
C) four
D) three
7. 7. Receiving/Making calls is one of the duties of a receptionist
A) True
B) false
C) Could be done by others
D) Not certain
8. 8. A good receptionist should not be attentive and must not aintain confidentiality.
A) True
B) Not understandable
C) Too complex
D) False
9. 9. A good receptionist can dress casually to the office.
A) False
B) accepted
C) ok
D) True
10. 10. There are_______ correspondence records
A) six
B) five
C) three
D) four
11. 11. ___________ is used to record all mail which are received in an organization.
A) Mail inwards book
B) None of the above
C) Mail outwards register
D) All of the above
12. 12. __________ is used for recording letters that are prepared for postage in an organization
A) Mail
B) E- mail
C) Mail inwards book
D) Mail Outwards Register
13. 13. E- mail means ___________
A) Electronic mails
B) Electron mail
C) Electric mail
D) Election mail
14. 14. ____________ is the art of putting or arranging documents in a safe place
A) filling
B) None of the above
C) Filing
D) Piling
15. 15. There are ______ types of filing systems
A) three
B) four
C) five
D) two
16. 16. An efficient filing system must be simple to understand.
A) complex
B) True
C) none of the above
D) false
17. 17. There are _______ filing classification methods
A) four
B) two
C) five
D) Three
18. 18. __________ means filing documents according to topics.
A) Subject filing
B) alphanumeric filing
C) Departmental filing
D) complex to understand
19. 19. In the ____________ , letters are filed according to their places of origin or destination.
A) complex filing
B) centralized method
C) departmental filing
D) geographical method
20. 20. One of the rules of filing is that, file must be filed neatly making sure the paper edges are
straight.
A) True
B) complex to understand
C) not sure
D) false
21. 21. E- mail means
A) Electoral mail
B) Electric mail
C) Elected mail
D) Electronic mail
22. 22. _______________ are important for most businesses as they are timely and easy to send
A) E-mails
B) Folders
C) Letters
D) Courier
23. 23. Names beginning with 'St' are treated as if they are spelt
A) Satan
B) Samson
C) Samuel
D) Saint
24. 24. ____________ daily to keep the system up to date.
A) File
B) Run
C) Pray
D) Work
25. 25. Do not allow your ______________ to become too bulky.
A) unused materials
B) paper work
C) dustbin
D) files
26. 26. Business organizations keep postage books for ___________ reasons.
A) five
B) four
C) three
D) two
27. 27. _____________________ is kept by organizations and government offices to record letters that
are delivered by hand from one office to another.
A) Despatch Book
B) Mail book
C) Boom
D) Bout
28. 28. ______________ is used for recording letters that are prepared for postage in an organization.
A) Yahoo
B) Mail inwards
C) Mail
D) Mail outwards
29. 29. A ________________ should have a good physical appearance.
A) good wife
B) good husband
C) good guard
D) good receptionist
30. 30. It is important for a receptionist to have a pleasant personality because he or she is the first
point of contact.
A) I disagree
B) True
C) False
D) Unclear
