2025-07-15
Lana Tran
2450 Vegas Vic Street
Henderson, NV 89002
Re: Personal Credit Line Application through Upgrade, Inc
Dear Lana Tran
Thank you for your recent application for a Personal Credit Line from Cross River Bank through Upgrade, Inc.
Your request was carefully considered, and we regret that we are unable to approve your application at this
time, for the following reason(s):
Insufficient use of available credit. Average credit limit of open bank-issued credit cards is too high.
Recent high usage of revolving accounts. Insufficient increase in credit limit on bank-issued credit cards
The consumer reporting agency contacted that provided information that influenced our decision in whole or in
part was:
TransUnion Consumer Solutions
P.O. Box 2000
Chester, PA 19022-2000
(800) 916-8800
The reporting agency played no part in our decision and is unable to supply specific reasons why we have
denied credit to you. You have a right under the Fair Credit Reporting Act to know the information contained in
your credit file at the consumer reporting agency. You also have a right to a free copy of your report from the
reporting agency, if you request it no later than 60 days after you receive this notice. In addition, if you find that
any information contained in the report you received is inaccurate or incomplete, you have the right to dispute
the matter with the reporting agency. Any questions regarding such information should be directed to
TransUnion Consumer Solutions. If you have any questions regarding this letter, you should contact us at
Upgrade, Inc, 2 N. Central Ave. 10th Floor Phoenix, AZ 85004 (844) 742-3468.
We also obtained your credit score from this consumer reporting agency and used it in making our credit
decision. Your credit score is a number that reflects the information in your consumer report. Your credit score
can change, depending on how the information in your consumer report changes.
Your credit score: 825
Date: 2025-07-15
Scores range from a low of 300 to a high of 850.
Key factors that adversely affected your credit score:
Length of time accounts have been established
Too many consumer finance company accounts
Proportion of loan balances to loan amounts is too high
Too many accounts with balances
If you have any questions regarding your credit score, you should contact TransUnion Consumer Solutions at:
P.O. Box 2000
Chester, PA 19022-2000
(800) 916-8800
Sincerely,
Cross River Bank
2115 Linwood Ave
REPORT FOOTER 1/2
Fort Lee, NJ 07024
NOTICE
The federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the
basis of race, color, religion, national origin, sex, marital status, age (provided the applicant has the capacity to
enter into a binding contract); because all or part of the applicant’s income derives from any public assistance
program; or because the applicant has in good faith exercised any right under the Consumer Credit Protection
Act. The Federal agency that administers compliance with this law concerning this creditor is Division of
Depositor and Consumer Protection, National Center for Consumer and Depositor Assistance, Federal Deposit
Insurance Corporation, 1100 Walnut Street, Box #11, Kansas City, MO 64106.
REPORT FOOTER 2/2
