PRINCE KUMAR
kumarprince8877@gmail.com
+91 7061426816
Noida, India
Career Objective:
To associate myself with a professionally driven esteemed organization by pursuing a
challenging, dynamics, responsible role, rewarding career and applying my professional
experts, skills and enthusiasm in a position for Career growth in IT industry.
TECHNICAL SKILLS AND KNOWLEDGE:
Operating Systems: Red hat Linux, Windows
Skills: Excel, MS Word, MS power Point
Database: PLSQL
Tools: SECURE CRT, Citrix, Remedy
Putty Protocols: TCP/IP
PROFESSIONAL EXPERIENCE:
Bharti Airtel
27-06-2023 – Present
Assistant Engineer
Project: Bharti OSS Project
Working on Installation, change and relocation types of order.
Handling mails, Tickets and calls from customers.
Working on OM, AM and IM pendency and following with other team for support to clear
the orders.
Doing Auto Discovery by adding different RSU in IMS and database. Preparing Health
Check up and trend reports.
Huawei Technologies India Pvt. Ltd.
Assistant Engineer
From 11 June 2020 to 26 June 2023.
Project: O2 TUK OCS Project (Online charging system)
Workplace: India (Bangalore)
Duration: 2.9 year
Client: O2 UK
Role: Assistant Engineer (L1 BO)
Responsibilities:
▪ Working on ITSM tickets as per issues raised by the costumer.
▪ Working on ICBS, CBS 5.7
▪ Manage customer’s expectations throughout the life -cycle of their incidents or
requests.
▪ Respond to service desk tickets, telephone calls, emails, and requests for
technical assistance
▪ Alarm & Graphs monitoring in Huawei Digital View
▪ Daily health check report
▪ Handling first level tickets
▪ Configuration of Graphs in Huawei Digital View
▪ Raising the ticket for any configuration change /customer having an issue
▪ Preparing Daily reports
▪ Extracting the Traffic Dump
▪ Health check of the system
▪ Escalate more involved problems to the appropriate support teams
▪ Ensure closure of tickets within the defined Service Level Agreements (SLAs)
KNOWLEDGE:
▪ Knowledge in GSM Network Architecture especially Fixed-IN.
▪ Generating link utilization and voice traffic reports.
▪ Experience in system monitoring and responding to resolution to the limit of
Level-1 support.
▪ Taking online call traces for trouble shooting call failures.
▪ Doing activity as per customer requirement like adding new point code in the
system.
▪ Handling subscriber call failure issues by checking CDR logs.
▪ Performing system health monitoring and DV alarm monitoring.
▪ Performing change management by raising CR and TT for new request and in
case of any issue.
▪ Assisting with the fulfilment of Service Requests
▪ Exposure in Linux system and Telecom IN (intelligent network) part
▪ Expertise in resolving ITSM cases
▪ Experience in functional and IN, Billing, charging, Mediation, SDP (service
delivery platform) HUAWEI products and API services.
Tools & Skill set
▪ Digital view, BMC Remedy Linux, Putty, SQL, IM, OM, AM, Service Now, &
Grafana
Academic Qualifications:
Qualification Board / University Name of Institution Year of Passing
B.Tech 2015-2019
(Information KIIT Kalinga Institute of Industrial
Technology) UNIVERSITY Technology
Intermediate (Class 2015
XII Bihar Board RPS College Patna
2013
High School (Class Bihar Board SKH/SV Kewani Saran
X)
Personal Strengths:
• Enthusiastic Learner
• Hardworking and Persevering attitude
• Good Communication Skills
• Experience in living and working with multiple culture and ethnicity people
Personal Profile:
• Date of birth, Age: 11 March 1995
• Gender: Male
• Nationality: Indian
• Marital status: Married
• Languages known: English, Hindi
• Contact Number: +91 7061426816
Declaration
I hereby pledge solemnly that all the information furnished above is true to the best of my
knowledge and test of my understanding.
Prince Kumar
