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The customer call report details a service request for Galaxy Surfactants LTD regarding a Lenovo Thinksystem SR650 with an amber light issue. Engineer Suraj Waghule attended the site on 10/08/2025, replaced a faulty hard drive, but the new drive also failed. The call is currently closed with parts pending collection and customer feedback indicating a need for minor improvement in technical skills.

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24 views4 pages

Report

The customer call report details a service request for Galaxy Surfactants LTD regarding a Lenovo Thinksystem SR650 with an amber light issue. Engineer Suraj Waghule attended the site on 10/08/2025, replaced a faulty hard drive, but the new drive also failed. The call is currently closed with parts pending collection and customer feedback indicating a need for minor improvement in technical skills.

Uploaded by

sanskrutitechnoworld
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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CUSTOMER CALL REPORT

TICKET / CALL REF. NUMBER: EMS0608250846 ATTENDED DATE: 10/08/2025

ENGINEER NAME: Suraj waghule MOBILE #: 8850502547

CUSTOMER DETAILS
Galaxy Surfactants LTD
Customer Name:
Plot Number G59,Near RC Hotel, Pin 401506
Site Location (Area, City):

Dinesh Rout
On-Site Person Name:

9923160574
On-Site Person Mobile #:

TIMING
Reached Site At: 17:27 Activity Started At: 17:52
Access Granted At: 17:47 Activity Completed At: 18:55
Waiting time at site: 20 min Time spent behind activity: 1 Hours

SERVICE REQUEST DETAILS


System S/No. System Make System Model Problem Description
J300D4BW Lenovo Thinksystem SR650 Amber light is showing

USED PARTS DETAILS


Part # Part Serial # Part Description S/N. of System, Parts Used
00YK017 99A0A01EFHUF Lenovo 00YK017 1.8Tb 10K Rpm 512e SAS J300D4BW
12Gbps 2.5" …
FAULTY PARTS DETAILS
Faulty Part # Faulty Part Serial # Faulty Part Description Faulty Part Status
(Collected/Pending To Collect)
00YK017 WBN0S4SX Lenovo 00YK017 1.8Tb 10K Rpm 512e SAS pending
12Gbps 2.5" …

TECHNICAL SOLUTION BRIEF


(Engineer need to attach Actions Report with mentioning detailed steps)

CALL STATUS
Closed Open

Resolved Parts Required

Restoration provided Skill Required

Under Observation Time Required


CUSTOMER FEEDBACK FORM

TICKET / CALL REF. NUMBER: : EMS0608250846 ATTENDED DATE: 10/08/2025

ENGINEER NAME: Suraj waghule MOBILE #: 8850502547

CUSTOMER DETAILS
Galaxy Surfactants LTD
Customer Name:
Plot Number G59,Near RC Hotel, Pin 401506
Site Location (Area, City):

Dinesh Rout
On-Site Person Name:

9923160574
On-Site Person Mobile #:

Need Minor Need Major


Excellent Good Average
Improvement Improvement

Technical Skill

Behavior

SURAJ WAGHAULE Dinesh route

Engineer’s Signature Customer’s Signature

Enclosure: List of Actions


TICKET / CALL REF. NUMBER: : EMS0608250846 ATTENDED DATE: 10/08/2025

ENGINEER NAME: Suraj waghule MOBILE #: 8850502547

ACTIONS REPORT
Step#: Description
1 Find the server and verify serial no
2 Checking server status and we found slot no 1 (drive 1) Showing Amber
3 Then we remove the Hdd and insert new Hdd but after Some time HDD showing Amber
4 So we getting ILO and checking HDD status and we found HDD showing Failed unconfigure
Bad
5 Checking event log and log showing hdd added and going to rebuilding but after some time he
failed
6 So please arrange same tested part ASAP
7
8
9
10

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