Khim Basty Luig
BSIT-703
02 QUIZ 1
Direction: Select two (2) possible answers and justify them in at least three (3)
sentences.
1. Should a startup IT service company invest in the marketspace as soon as they
launch?
B. Yes, but make sure to limit registrations to existing users.
C. No, but they could promise a website to their new customers.
Justification: A startup should approach market expansion cautiously. Option B allows the
company to enter the marketspace in a controlled manner, minimizing technical issues
and ensuring they can handle user demand. Option C is also wise because it helps manage
customer expectations while buying time to build a reliable and scalable platform,
signaling future growth without overextending too early.
2. An internet service provider received major positive feedback based on their online
survey. Should they trust this feedback?
B. Yes, but compare it to other feedback channels first.
D. No, but send an appreciation email.
Justification: Option B is reasonable because relying solely on one data source, such as
an online survey, can lead to biased interpretations. Triangulating feedback with other
channels ensures a more accurate picture. Meanwhile, Option D shows that even if the
data may not be fully trusted, acknowledging and appreciating positive customer input
helps strengthen brand loyalty.
3. A well-established IT solution company insisted on keeping its traditional business
operations and transactions. Is this the right choice?
B. Yes, it does not alienate loyal customers.
D. No, they are outdating themselves.
Justification: Option B highlights the importance of consistency and customer trust;
sudden shifts might drive loyal users away. However, Option D is equally valid because in
the fast-evolving tech industry, refusing to innovate can render the business obsolete. A
balanced approach preserving core values while adapting operations might be the most
strategic long-term path.
