Casino management may seem like a glamorous job, filled with the

excitement of the casino industry. However, it's a complex and demanding

role that requires a unique set of skills and experience.
From overseeing daily operations to managing staff and ensuring adherence
to regulations, the role of a casino manager is dynamic and multifaceted. If
you're interested in a career in this field, understanding the ins and outs of
casino management is crucial.
In this article, we'll explore what a casino management career entails, the
various roles and career paths within the industry, and the latest
technological advancements shaping the future of casino management.
Whether you're a seasoned professional or just starting your journey, here's
everything you need to know about casino management and the exciting
opportunities it offers.
An amusement park is a park that features various attractions, such as rides
and games, as well as other events for entertainment purposes. A theme
park is a type of amusement park that bases its structures and attractions
around a central theme, often featuring multiple areas with different themes.
What Is Casino Management?
A casino manager's primary duties involve overseeing daily operations,
ensuring regulations are adhered to, managing staff, and enhancing
customer experiences. The role requires a unique combination of both hard
and soft skills.
Technical skills include understanding gaming laws, overseeing casino
operations, payroll administration, and managing finances. Soft skills include
problem-solving, critical thinking, social awareness, and customer relations.
Where Do Casino Managers Work?
Casino managers, or gaming managers, are primarily employed by casinos,
resorts, and other gaming establishments. These professionals typically work
in fast-paced, lively environments that require constant vigilance. A standard
full-time position usually involves a forty-hour work week. However, many
casino managers work extended hours, with some clocking up to sixty hours
a week.
Casino Management Careers
Starting a career in casino management often begins with an entry-level
role such as dealer, slot attendant, or croupier. These positions are essential
for understanding gaming rules, regulations, betting strategies, and other
operational details.
As you gain experience and demonstrate strong communication, customer
service, and management skills, you can advance to supervisory positions.
Examples include pit bosses, who oversee the players and dealers at table
games, or gaming managers, responsible for the day-to-day operations on
the casino floor.
For those aiming higher, there are positions like revenue managers, who
track casino revenue and ensure accounting accuracy, and general
managers, who coordinate all the individual area managers and oversee the
entire casino's operations. According to the Bureau of Labor Statistics,
gambling managers earned a median annual salary of $82,380 as of May
2023. Here are more high-paying casino careers:

Dealer:
Gaming dealers interact directly with the public at casinos, racetracks and other gaming
sites. They may take bets and operate games to generate excitement. Typically, they
work more than one game, such as blackjack, roulette, craps and poker. They should be
able to assist people in understanding the game as well as tracking monetary gains or
losses.

This position requires excellent communication and interpersonal skills. A successful

candidate should also possess mathematical skills and have a keen eye for detail. You
will want to include these and other skills in your gaming dealer job description.

Customer service skills may be one of the most important aspects of this type of
position. A gaming dealer who is polite and helpful can create a positive experience for
patrons. Take a look at our gaming dealer job description template below to see what
information may be helpful when you write your job post.

Job Responsibilities
 Lead a number of table games, including blackjack, craps, keno, poker, roulette
and others while assisting customers with game-related needs
 Distribute cards, dice, chips and other equipment to patrons according to the table
game and monitor returned equipment for any tampering
 Provide information about the rules of the game and observe players for
appropriate activity while at the table
 Interact with floor supervisors to share concerns and information as well as any
misconduct or suspicious behavior during the course of game play
 Exchange money for chips and collect chips for losing bets and direct winning
patrons to cashier at end of gaming session for payout
 Monitor game pace and play while maintaining a positive and fun environment for
patrons
 Prepare any end-of-shift reports, bookkeeping and other administrative duties as
determined by supervisors and tidy area for next dealer
 Attend monthly staff meetings to address issues and maintain quality and brand
representation on game floor
A casino dealer runs the games in a casino including spinning the roulette wheel and dealing
cards. They interact with players and ensure all games follow the 'house' rules. They may also
be called croupiers.
The Work
You could be:

 welcoming players to the table

 explaining game rules to new customers, if asked to do so
 giving out plastic chips in exchange for cash
 making sure that all bets are in place before play starts
 dealing the cards, throwing the dice or spinning the roulette wheel, depending on the game
 making sure that players obey the rules
 mentally calculating the pay outs due to winners and giving out winnings in plastic chips
 learning how to deal up to four main games, such as American roulette, baccarat or blackjack
 supervising the slot machines and electronic gaming areas.


Job Skills & Qualifications

Reqiured:
 High school diploma or equivalent
 Operational math applications and bookkeeping skills
 Completion of dealer training certification
 Superior customer service and communication skills
Preferred:
 Previous gaming experience of three or more years
 Fluent in Spanish, French or German

SLOT ATTENDANT JOB DESCRIPTION

POSITION SUMMARY:
Interacts with Casino guests and pays out Jackpots and fills. Ensures guests
satisfaction,
profitable operations, and compliance with industry standards and
regulations.
This position description in no way states or implies that these are the only
duties to be
performed by the shipboard employee occupying this position. Employees
may be required
to perform any other job-related duties assigned by their supervisor or
management. All
duties and responsibilities are to be performed in accordance with the
Company's Safety,
Quality and Environmental standards.
RESPONSIBILITIES:
• Initiates, verifies and pays jackpot pay outs and hopper fills including
resetting the
slot machines.
• Fills machines with coins. Reports defective machines.
• Collects coins and currency from change machines and makes settlements
with
cashier cage to balance assets and cash retrieved from the machines.
• Prepares written authorization for jackpot payouts and presents to Cashier
and/or
Casino management based on established Casino Operations policies.
• Conducts daily inspections of the Arcade.
• Maintains a constant presence throughout the Casino. Walks around the
Casino to
assist guests and provide general information. Extends courtesy and helpful
gaming
information to guests.
• Responds to guest complaints in a considerate, professional and positive
manner
by showing concern and listening actively. Takes ownership of guest
concerns.
Calle Porta 170 Of. 609 Miraflores - Lima - Perú. Teléf.: (+51) 959 959 634
admision@agenciaocean.net
• Maintains an awareness of the guests to avoid possible security problems.
Observes
players and machine operation for improper use or possible security
problems.
Notifies management and/or security of suspicious behavior.
• Completes paperwork and/or reports on a per voyage, monthly and/or
quarterly
basis.
• Attends meetings, training activities, courses and all other work-related
activities as
required.
• Supports cleaning staff to ensure casino/casino bar area is kept tidy.
• Acts as Casino Host, running tournaments and interacting with guests
when
designated.
• Acts as Administrative Assistant to the Casino Manager, performing any
administrative and reporting duties, or computer data entries when required.
Pit Manager
A pit manager is the floor manager supervising day-to-day casino operations.
They enforce regulations, help settle disputes, and make sure operations are
running smoothly. They work with the security team to make sure no one is
cheating and with the hospitality team to make sure customers are taken
care of.
 Median Annual Salary: $58,240 (Payscale data, July 2024)
 Degree/Experience Level: Bachelor's/Entry-Level
Director of Table Games
The director of table games oversees all table games within a casino. These
include card games like blackjack and dice games like craps. They oversee
all operations of these games, including hiring dealers, regulating house
rules, and monitoring them to ensure fairness and profitability for the casino.
 Median Annual Salary: $81,390 (Payscale, July 2024)
 Degree/Experience Level: Bachelor’s/Mid-Level
Director of Casino Operations
The director of casino operations is a top manager responsible for overseeing
the day-to-day operations of a casino. They are the highest party responsible
for executing the casino's business plan and adhering to regulations. They
supervise other casino managers and act as a link between upper
management and the floor.
 Median Annual Salary: $102,490 (Payscale data, July 2024)
 Degree/Experience Level: Master’s/Upper Level

Education for Casino Managers

While a high school diploma or GED is typically the minimum educational
requirement for casino management, many casino managers hold a
bachelor's degree in hospitality, business, or a related field. Additionally,
obtaining a state gaming license is necessary for most managerial roles.
Other relevant degrees include business administration, accounting, and
finance. However, extensive experience in the gaming industry can
sometimes substitute for formal education, especially for those who start in
entry-level roles and work their way up.
Is Casino Management Right for Me?
Building a successful career in casino management requires a mix of
technical know-how and interpersonal skills. If you possess these skills, then
a career in casino management could be fitting for you. Weigh the pros and
cons of this career choice to help you make the right decision.
Pros and Cons of Casino Management
Pros
 Casino managers are generally well paid, consistently earning strong salaries.
 Casinos are a fast-paced and exciting work environment, often located in
vibrant cities.
 Casinos are increasingly popular, ensuring the field will continue to grow.
 Casino manager licenses are relatively easy to obtain compared to other jobs
that require a license.
 Educational requirements are flexible in casino management, and casino
managers hold a wide range of degrees.

Cons
 Casinos are concentrated in a handful of geographic areas, limiting the
locations a casino manager can typically find work in.
 Casinos and gambling are considered vices and may conflict with your
religious or moral code.
 Casino regulations are constantly shifting, adding some volatility to job
stability.
 As gambling is a popular evening activity, most casino managers have to
work night shifts.
 Licensing requirements mean that someone with a prior criminal record
cannot pursue a career as a casino manager.
Casino management could be right for you if…
 You work well in a highly structured regulatory environment.
 You’re a people person, eager to work with both employees and guests in
creating a positive customer experience.
 You are a night owl who can maintain energy while working consistent
evening shifts.
 You enjoy working in the entertainment and tourism industry, working hard to
make your workplace an exciting destination.
 You’re comfortable working in a limited number of cities in which gambling is
concentrated.

Frequently Asked Questions About Casino Management

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 Expand All
How do I get into casino management?
To enter casino management, start in entry-level casino positions to learn the ropes. Ensure you
get the necessary state licensing, which includes passing a background and credit check. Strong
communication and customer service skills, along with a thorough knowledge of the gaming
industry, are also essential.
Consider furthering your education with a bachelor's degree in a relevant field such as hospitality
or business. This can help you earn higher-level positions, which could mean even higher
salaries.
How many hours do casino managers work?
Because casinos often operate 24/7, casino managers typically work full-time with irregular
hours, including evenings, weekends, and holidays.
What education do you need to be a gambling manager?
Educational requirements for gambling managers differ by casino. Some require a high school
diploma, while others prefer a college degree in a field like hotel management, hospitality,
or accounting. Additionally, all need to be licensed by a state regulatory agency, which includes
providing identification, paying a fee, and passing a background check and drug test.
What is casino management?
Casino management involves overseeing the daily functions of a casino, including guest services,
staff coordination, and financial management. It requires knowledge of the gaming industry's
regulations and often involves formal education in subjects like marketing, accounting, and
gaming operations.
How To Become a Gaming Manager or Casino
Manager: FAQs
What steps do I take to become a casino manager?

First, you’ll need to earn a high school diploma or equivalent.

Next, you’ll want to get training. Even though postsecondary education isn’t required for
most entry-level jobs, training will give you an advantage over other candidates,
especially as you advance.
Training can take the form of a casino management certificate, which generally takes a
year or less to complete. Another popular option is an associate degree, which will be
more in-depth and take two years to complete.
Programs typically cover casino operations, gaming law, security, hospitality,
accounting and human resources.
While training is beneficial, experience is what matters most in this line of work. You’ll
need to work at least five to seven years in gambling establishments to become a
casino manager. This could be as a dealer, pit boss, line supervisor or another role that
helps you understand all aspects of gaming and managing.
It’s important that a casino manager be trained in all the table games, such as poker,
blackjack and roulette. Learn everything you can on the gambling floor and you'll be one
step ahead!
Are there any other qualifications to consider?

You will need a license from the state control board or gambling commission. Each
state handles these qualifications differently. States also set minimum age requirements
for working at a casino.
You will need to pass an extensive background check, pass a drug test and have no
criminal record.
Depending on where you live, it may be useful to have a driver’s license because casino
managers work odd hours. (Casinos tend to be open 24 hours a day, seven days a
week.)
Being able to speak a second language can be helpful.
Where do casino managers work?

Casino managers work on land, which may seem obvious, but also on water! They work
primarily in hotels but also on riverboats and cruise ships.

Is there a demand for casino managers?

Yes, there’s opportunity in this line of work. Gambling service workers, including casino
managers, should expect to see about 22,000 openings per year from 2021 to 2031,
according to the Bureau of Labor Statistics.
States benefit from the tax revenues that casinos generate. As more states legalize
different forms of gambling, openings for casino managers and gaming managers are
likely to increase even more.
What skills and qualities would make someone a good fit for this job?

Successful gaming managers tend to share these traits:

 Excellent communication skills
 Excellent customer service skills
 Decisiveness
 Strong leadership abilities
 Good math skills (statistics, arithmetic)
 Problem-solving abilities
 Calm under pressure
The bottom line:
If you love the busy atmosphere of a casino and have the right demeanor, this can be a
satisfying career. It will push you to fine-tune your communication and problem-solving
skills, but it will be worth it.
It takes discipline and creativity to keep things running efficiently while presenting a fun,
lighthearted atmosphere.
If this sounds like you, check out training opportunities near you.
What Does a Casino Manager Do?
A casino manager oversees day-to-day operations, keeping watch over customers and
dealers to make sure everyone is having a good time and following the rules.
A casino manager, also called a gaming manager, supervises employees or managers
in the gaming areas or pits. A big part of this task is making sure games follow all state
and federal rules.
Monitoring security, table games, slots and the overall gaming area means this
manager is always moving, always alert. As this manager walks through the room, he or
she will be checking in on employees and customers alike.
One of the most important qualities of a successful casino manager (and a smooth
operation) is the ability to solve problems quietly and efficiently.
The best casino managers make juggling all these tasks look easy. If you're diplomatic
and find it easy to get along with and manage all types of people, this could be a good
fit for you.
Keep reading to learn more about this exciting, well-paying career.

Theme park managers provide a positive, enjoyable experience for

customers, while meeting business aims and maintaining safety
standards
As a theme park manager, you'll be responsible for every aspect of day-to-day
operations, including key functions such as:
 managing customer experience
 strategic planning and development
 monitoring health and safety
 overseeing the park's finances
 staff management.
You'll propose and implement strategies to constantly improve customer satisfaction
and park development. Additionally, you may also oversee or take sole responsibility for
the marketing of the park in order to generate business. You'll be involved in all areas of
the park, including rides, retail and food and beverages.
Job titles vary and may include guest experience manager, rides and operations
manager or attractions manager.

Responsibilities
As a theme park manager, you'll need to:
 ensure all parts of the park are operating effectively in terms of staff and equipment
 oversee the effective application of health and safety regulations and risk assessment to
ensure a safe environment for park employees and the public
 plan and implement strategies to achieve continual improvements in visitor and
employee satisfaction
 create new events and experiences for visitors
 set budgetary and cost control strategies
 project manage general park developments, including ride design
 liaise with contractors, for things like the installation and integration of facilities
 deal with human resources and personnel
 build effective staff teams, through performance management, training and development
 keep abreast of developments in the industry, both internal and external, such as
changes in legislation
 understand local community issues and build relationships with local government and
external partners
 maintain a critical oversight of marketing functions
 monitor competition.
Salary
  Few graduates start in management roles, with most entering at a lower level. As an
operations manager, you can expect to achieve a starting salary of around £17,000 to
£22,000.
 With experience, and once in a general management role, salaries are in the region of
£22,000 to £50,000. This is dependent on the size of the park and location.
Small, family-owned theme parks may offer lower salaries than larger, corporately-
owned parks. Larger parks may offer additional benefits, such as health insurance, a
pension scheme and discounted/free passes to parks.
Income figures are intended as a guide only.

Working hours
Your hours of work will regularly include unsocial hours. During opening times, working
hours are usually flexible and will include evenings, weekends and bank holidays.
Many parks tend to be open from Easter until October/November and then close for a
period during the winter for maintenance work and the installation of new rides and
attractions.

What to expect
 Most theme parks are located in the countryside or near seaside resorts and can be
found throughout the UK, Europe and America. Safety regulations vary between
countries.
 Many UK, European and international parks are corporately owned, often by groups with
a chain of parks or facilities, including hotels.
 You'll be accountable for financial performance and the safety of employees and the
public, tasked with maximising profit without compromising safety.
 The job may be challenging as you'll be working in a busy, noisy, fast-moving and highly
competitive environment. You'll have to ensure that the park is attracting sufficient
numbers and achieve consistently high standards of customer service and safety. Tight
project management deadlines are a regular feature.
Qualifications
You don't need a degree or HND to become a theme park manager but a qualification in
any of the following subjects may be useful:
 business/management
 engineering
 facilities management
 hotel and catering or hospitality management
 leisure, travel or tourism management
 marketing.
Staffordshire University offers a three-year Visitor Attraction and Resort Management
undergraduate degree taught in partnership with Alton Towers Resort.
Some of the large leisure groups offer graduate management or trainee manager
programmes. Merlin Entertainments, for example, runs an apprenticeship programme
known as ACCELERATE. During the programme, you'll undertake a range of
commercial, operational and strategic placements across all areas of the business.
Gulliver’s Theme Park Resort offers a Chartered Manager Degree Apprenticeship
programme which lasts 12 months and includes a number of placements across
different areas of the business.
A postgraduate qualification in leisure and recreation management, marketing, financial
management, human resource management or business may improve your chances,
although most employers look for practical work experience over academic
qualifications.
Search postgraduate courses in leisure management.

Skills
You'll need to have:
 excellent communication skills in order to motivate and support a team of staff
 great time management, planning and organisational skills
 sound business and commercial acumen
 leadership skills and the ability to delegate
 good judgement
 persuasiveness
 energy and resilience
 decisiveness
 marketing skills
 flexibility in order to cope with the varied demands of the work and the constant need for
innovation
 technical competence and computer literacy - this may be required, as many of the rides
are controlled by computer programs.
Knowledge of engineering will come in useful, and some roles may ask for a first aid
qualification.

Types of casino games

Table games
Table games are a staple in physical casinos and are now popular on online gambling platforms
too. These types of games, such as poker, roulette and baccarat, typically involve a dealer or
croupier and are played on a table layout. Here are some of the most well-known table games
you can find at a casino or gambling website.

Poker

Poker is a strategic card game that requires players to read their opponents, calculate odds, and
make informed decisions to hold the best possible hand of cards. It involves both luck and skill,
with the rules varying between the different types of games. Two of the most popular types of
poker, which you’ll likely have heard of, are Texas Hold’Em and Five-Card Draw.

Blackjack

Blackjack is another strategic card game. To win, your hand of cards must add up to more than
the dealers, without exceeding twenty-one (“busting”). Blackjack is simple to play and offers
better odds than other gambling games, so it is a favourite of many gamers.

Roulette

Roulette is a game of chance where you place a bet on where a small ball will land on a spinning
wheel. There are several variations of this game including French roulette, European roulette,
American roulette, multi-ball roulette and multi-wheel roulette, with the rules to win depending
on the type you play.

Craps

Craps is a fast-paced game where players place bets on the outcome of the roll of a pair of dice.
There are various betting options to choose from in this game, and players can either wager on or
against the shooter (the person rolling the dice).

Baccarat

Baccarat is a card game with straightforward rules and simple gameplay. Players have three
betting options - the player's hand, the banker's hand, or a tie. The player with the hand closest to
nine wins. Baccarat is accessible to any level of player but as it's popular with high rollers, it’s
often associated with glamour and high stakes.

Slots

Often seen in movies or TV shows set in Las Vegas, slot machines are one of the most widely
recognised casino games. They can also offer a substantial jackpot if you’re lucky enough to
win. There are several types of slots to choose from including the traditional three-wheel slots,
modern five-wheel video slots, progressive jackpot slots where the pot increases the more the
game is played, and mega-spin slots where you can play multiple games at once.

Speciality games
The term “speciality games” covers a wide range of options that offer an alternative to traditional
gambling and casino games. Those that fall under this umbrella usually require little skill and are
won on luck. Some of the best-known speciality games you can find in online casinos include:
Lottery

Entering a lottery involves purchasing tickets and choosing random numbers for a chance to win
jackpot prizes. Draws are held at specific times and players hope their numbers match the
winning combination. Some lotteries offer smaller payouts to those whose ticket have several
correct numbers.

Bingo

Bingo is a game of chance where players mark off numbers on a card as they are called out. To
win you must mark off all the numbers in a predetermined pattern. Bingo is generally seen as a
social game that can be enjoyed by communities or groups of people either in large halls or
online.
Scratch cards

Scratch cards, also called scratch-offs, are physical or virtual cards that have a set of symbols
that are covered. Players scratch the card to remove the covering and depending on the symbols
shown may win a jackpot or smaller prize.

Wheel of Fortune

To play Wheel of Fortune you simply spin a wheel and hope that the pointer lands on a prize.
When played in a casino, players will often need to place a bet on the pointer landing on a certain
letter or outcome in order to have a chance of winning.

Sic Bo

Sic Bo is a dice game originating from ancient China and means “big or small”. Players place
bets on the outcome of three dice rolls. It is a game of chance with various betting options
available.

Keno

Keno is a lottery-style game where players choose numbers from a predetermined range.
Random numbers are then drawn, and players win based on how many of their selected numbers
match the drawn numbers.

Other types of gambling

Sports betting
Sports betting involves placing bets on the outcome of sporting events. Popular with sports
enthusiasts, this type of gambling allows those partaking to make predictions and place wagers
on the performance of individual players or the results of games and tournaments.

This type of betting is popular as it puts sports fans’ knowledge and predictions to the test.
Football (soccer), rugby, basketball, baseball, American football, cricket and horse racing are
some of the sports most bet on around the world, but wagers can be made for almost any type of
sport.
Staying safe when gambling and
betting
As you’ve now discovered, the world of gambling and casino games is vast and diverse, with
something to suit every player.

Skrill’s digital wallet allows you to fund your bets quickly and privately, with a balance that’s
totally separate from your bank account. Plus, you can easily withdraw your winnings to your
Skrill wallet and use them to play again, shop online, or transfer them to another account.
While gambling and betting can be a fun way to spend time, it's important to always gamble
responsibly and within your means.

If you're worried about your own or someone else's gambling, get in touch with your local
gambling support charity via their dedicated helpline.

Open a Skrill account

Position in Non-Casino
Organizational
The following are brief position descriptions for many of the key
positions indicated in the organizational chart presented (Fig. 2)
relevant to noncasino departments:
Fig: 3 Typical Casino Organizational Structure

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Types of Organizational Structure

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President (General Manager)

Responsible for the overall operation of the casino, including the hotel
and all related operations. The responsibilities of this position are
strategic as well as day-to-day in nature. Ultimately, all personnel
report to the president. The person in this position reports to
representatives of the owners.

Vice President of Finance

Responsible for all financial activities for the operation. Direct reports
normally include accounting, cage, credit, collections, information
systems (IS), and purchasing.

Vice President of Casino Operations

Responsible for the overall operation of the casino, including slots,
table games, and other gaming operations such as keno, race and
sports, and poker. Gaming and gaming compliance are two critical
areas of responsibility for this individual.

Vice President of Human Resources

Responsible for employment, compensation, benefits, labor relations,
training, and workers’ compensation functions, as well as compliance
with applicable federal, state, and local requirements pertaining to
these areas.

Vice President of Security

Responsible for surveillance, security, investigations, safety, and risk
management, which includes handling insurance issues and guest loss
complaints.
Position in Table Games of
Casino Organizational
The following are brief descriptions for many of the key positions
indicated in the organizational chart presented (Fig. 3) relevant to the
typical casino structure:

Table Games
 Games Manager (Casino Manager): Responsible for table games
operations and personnel. Supervises the shift managers.

 Shift Manager: Responsible for the operation of table games and

the associated personnel during a particular shift. Supervises the pit
managers and all other table games personnel during the shift.

 Pit Manager: Responsible for overseeing the operation of the table

games in a designated pit. Supervises the floorpersons and dealers
within the pit and is also responsible for customer relations and
game protection.

 Floorperson: Responsible for supervising the operation of a group

of table games within a pit. Supervises the dealers at the assigned
tables.Also responsible for compliance with house rules and rating
player action.

 Dealer: Responsible for the operation of a given table game.

Dealers must comply with house rules for the conduct of the
particular game.

 Pit Clerk: Completes pit transactions such as fills, credits, and

markers through the use of the casino computer system or
manually. This position may report to either cage or casino
supervisory personnel.
Slots
 Slot Manager: Responsible for the operation of the slot
department, including selection of machines and determination of
floor configuration, as well as machine maintenance and operation.
Supervises the shift managers and head slot mechanic.

 Shift Manager (Slots): Oversees the operation of the slot

department, including all personnel during a particular shift.
 Responsibilities include customer relations and verification of large
jackpot payouts.

 Head Slot Mechanic: Responsible for the maintenance and repair

of all slot machines. Also maintains records pertaining to all slot
machines, including location, par sheets, and any changes to the
machine. Supervises and trains all of the slot mechanics.

 Floorperson: Responsible for participating in the verification and

conduct of jackpot payout and hopper fill transactions. Supervises
change attendants and booth cashiers.•Change attendants—Perform
customer service transactions, including making change. Also
responsible for an assigned bank.

 Booth cashiers: Responsible for completing jackpot payout and

hopper fill transactions. Also responsible for making change and
redeeming coins for slot customers.
Casino Marketing
 Director of Casino Marketing: Responsible for all aspects of
marketing the casino, including developing and maintaining a
database of customers. Also responsible for designing and
implementing programs to attract new and repeat customer visits.
Oversees operation of the slot club, casino hosts, branch offices,
tournaments, and special events.

 Hosts: Responsible for identifying and attracting new casino

customers, as well as servicing the needs of the existing customer
base.
Other Casino Departments
 Keno Manager: Responsible for the operation of the keno
department including staffing, customer relations, game integrity,
compliance with gaming regulations, and financial performance.

 Keno Shift Manager: Responsible for the operation of the keno

game during a particular shift. Involved in verifying payouts on
winning tickets.

 Keno Writer and Runner: Provides service to customers by

accepting wagers and handling payouts on winning tickets. Writers
are based behind the keno counter, whereas runners go to where
customers may be, such as restaurants and lounges.
 Poker Manager: Responsible for the operation of the poker
department, including staffing, customer relations, game integrity,
compliance with gaming regulations, and financial performance.

 Poker Shift Manager: Responsible for the operation of the poker

games during a particular shift. May perform as the poker cashier as
well as conducting tournament activities.

 Poker Dealer: Responsible for the operation of a given poker table.

Dealers must comply with house rules for the conduct of the
particular game.

 Director of Race and Sports: Responsible for the operation of the

race and sports department, including staffing, customer relations,
game integrity, compliance with gaming regulations, and financial
performance.

 Race and Sports Shift Manager: Responsible for the operation of

the race and sports book during a particular shift. Race and sports
shift managers are responsible for administrative functions relevant
to updating event information in the computer system as well as
verifying payouts on winning wagers.

 Race and Sports Writer (Mutuel Clerk) and Cashier: Provide

service to customers by accepting wagers and handling payouts on
winning tickets.
Security and Surveillance
 Security Officer: Responsible for protecting the assets of the
casino.Participates in casino transactions, including table fills and
credits, and may participate in slot transactions, including jackpot
payouts and hopper fills. Observes card and dice transfers and
maintain security over the drop and count process. Controls access
to keys permitting access to sensitive and restricted areas.

 Director of Surveillance: Responsible for the operation of the

surveillance department, including staffing, games and guest
protection, communicating with regulatory authorities, asset
protection, and monitoring compliance with rules surrounding game
conduct (house rules), gaming regulations, and internal control
procedures.
 Surveillance Officer: Observes, records, and reports suspicious or
improper activities within the casino operation. The focus is on
compliance with gaming regulations, house rules, internal control
procedures, and asset protection