Priyanka Kilaru
Business Analyst
Location: USA |Mobile:(###) ###-####
Email: -------------@gmail.com
LinkedIn :
SUMMARY
• Around 4+ years of experience as a Business Analyst with a good understanding of Business Requirement gathering,
Business Analysis, and Business Process Modeling.
• Spearheaded the implementation of Agile methodologies across multiple software development projects, optimizing
efficiency and collaboration between cross-functional teams.
• Led the meticulous creation of comprehensive documentation, including Functional Requirements Documents (FRD),
Business Requirements Documents (BRD), and Software Requirement Specifications (SRS), ensuring clear
communication between stakeholders and development teams.
• Orchestrated the development and execution of detailed Test Plans, minimizing defects and ensuring robust software
quality, utilizing tools such as Jira, Rally, and Rational ClearQuest.
• Proficiently utilized project management tools including MS Project, MS Excel, MS SharePoint, Asana, and Trello
to streamline workflows, allocate resources, and meet project timelines.
• Leveraged expertise in data analysis and visualization tools, such as Tableau and Power BI, to provide actionable
insights, enabling informed decision-making and enhancing overall business intelligence.
• Demonstrated proficiency in CRM systems, including SAP, MS Dynamics Nav, Salesforce, and HubSpot, facilitating
seamless integration and optimization of customer relationship management processes.
• Conducted rigorous Cost/Benefit, Impact, GAP, Risk, and SWOT analysis to inform strategic decision-making,
mitigate risks, and maximize return on investment.
SKILLS
Languages: SQL, R, Python
Methodology: SDLC, Agile, Waterfall, Kanban
Documentations: FRD, BRD, SRS, Test Plan, User Guide
Project Management MS Project, MS Excel, MS SharePoint, Asana, Trello, Jira, Rally, Salesforce
Tools:
Visualization Tools: Tableau, Power BI
Tracking Tools: HP Quality Center, Rational ClearQuest, RTM
Cloud Computing Azure, Snowflake
Platforms:
ERP Planning & CRM: SAP, MS Dynamics Nav, Salesforce, HubSpot
Technical Skills: KPI, UAT, Alteryx, Business Analysis (Cost/benefit Analysis, Impact Analysis, GAP Analysis, Risk
Analysis, SWOT Analysis), Requirement gathering, Google Analytics, Data Analysis, MS Visio,
JAD, MS Office, User Story creation, Software development & testing, Data Modelling,
Database Knowledge, Business Intelligence (BI) Tools, Process Mapping, User Experience (UX)
Understanding, Quality Assurance (QA) Knowledge, Prototyping, HIPAA
Soft Skills: Time management, Leadership, Management, Problem-solving, Negotiation, Decision-
Making, Documentation, and Presentation, Verbal communication, Sprint Planning
EDUCATION
Master of Science in Information Technology and Management - The University of Texas at Dallas, Richardson, TX, USA
Bachelor of Engineering in Electronics and Communications Engineering - Chaitanya Bharathi Institute of Technology, India.
EXPERIENCE
Business Analyst| UnitedHealth Group, TX Aug 2023 - Present
• Introduced Agile practices such as daily stand-ups and sprint planning and utilized Jira for task tracking for improving
transparency and accountability and resulted in a 30% increase in productivity by streamlining workflows.
• Led a cross-functional team in implementing a new EHR system, enhancing data accessibility by 25% through SQL
queries, improving efficiency in healthcare data management.
• Utilized Tableau to develop interactive dashboards, reducing hospital administration reporting time by 40%, enhancing
data visualization and decision-making capabilities.
• Collaborated with clinicians to develop user stories, improving software usability by 15% using MS Visio, ensuring
alignment with clinical workflows and user needs.
• Implemented a Kanban system for medication management, achieving a 20% reduction in errors and enhancing patient
safety through streamlined task management and process improvement.
• Led UAT sessions for new patient portal features, achieving a 95% satisfaction rate among users, utilizing Google
Analytics to optimize feature usability and functionality.
• Conducted data modeling for healthcare analytics, enhancing data accuracy by 30% with Python, enabling precise
insights and decision-making support.
• Managed SDLC phases for a telemedicine application, ensuring on-time delivery and project success using MS Project,
facilitating coordinated development and deployment efforts.
Business Analyst |HCL Technologies, India May 2019 – Dec 2022
• Managed a $20 million data center migration initiative, overseeing the smooth transition of applications, databases,
and file servers and successfully initiated a critical business application at the new data center.
• Collaborated closely with data engineers, architects, and stakeholders to craft suitable data structures, ETL pipelines,
and data marts to support business intelligence reporting.
• Executed processing of mutual funds trade files through batch jobs, employing SQL for data analysis to identify, report,
track, and resolve any discrepancies uncovered in daily batch operations which encompassed financial feeds inclusive
of fund price data, traded funds, and various derivatives.
• Performed comprehensive risk analysis and mitigation for the migration and functionality assessment of purchase order
processing systems, ensuring uninterrupted procurement operations.
• Orchestrated User Acceptance Testing (UAT), including the development of test plans and scripts. Utilized JIRA, HPQC,
and Azure DevOps to detect, report, track, and retest defects uncovered during testing, ensuring adherence to client
defined quality standards.
• Applied DAX functions to filter and segment data dynamically, allowing for more precise analysis of batch job outcomes
and UAT results.
• Configured user permissions in Tableau to control access to sensitive data and reports, ensuring only authorized
personnel could view or modify dashboards.
• Formulated a people analytics methodology aimed at minimizing SLA breaches through optimal resourcing, resulting in
a 30% reduction in breaches.
• Defined and visualized KPIs related to project milestones, budget adherence, and resource utilization, providing a clear
overview of project performance.
• Evaluated the cost-effectiveness of batch processing for mutual funds trade files, considering factors such as resource
utilization, processing time, and infrastructure costs to identify opportunities for optimization and cost savings.
