Professional Summary
Over 5 years of business analysis experience with in-depth knowledge of the healthcare and
banking sectors, managing diverse projects that optimize operational performance.
3+ years of experience in HCA Healthcare and Wells Fargo Bank, understanding the unique
operational, compliance, and regulatory requirements in both industries.
Skilled in eliciting, documenting, and validating requirements to ensure stakeholder needs
are accurately captured and aligned with project objectives.
Expert in using data insights to support business decisions; proficient in extracting,
transforming, and loading data with SQL and ETL tools.
Strong experience in SQL for querying, manipulating, and analyzing large datasets, ensuring
data accuracy and actionable insights.
Experienced in building dashboards and reports using Power BI and Tableau, enabling
stakeholders to monitor KPIs and make data-informed decisions.
Adept at process mapping and optimization, utilizing BPMN, flowcharts, and other tools to
streamline workflows and increase efficiency.
Effective communicator with a track record of working across departments, including IT,
finance, and operations, to foster alignment and drive project success.
Experienced in both Agile and Waterfall environments, using JIRA and MS Project to
manage requirements and track project progress.
Familiar with regulatory standards in healthcare (HIPAA) and banking (SOX), ensuring that
solutions are compliant and risk-mitigated.Skilled in end-to-end project management, from
requirements gathering and design through
Key Technical Skills:
Requirements Analysis: Eliciting, documenting, and validating requirements in alignment
with stakeholder objectives.
Data Analysis: Advanced proficiency in SQL for data querying, analysis, and ETL
operations.
Business Process Modeling: Skilled in mapping and optimizing business processes using
Visio, BPMN, and other tools.
Data Visualization: Expertise in Power BI and Tableau to generate actionable insights for
stakeholders.
Project Management: Solid understanding of Agile (Scrum) and Waterfall methodologies;
experienced with JIRA and MS Project.
Healthcare & Banking Compliance: Familiar with regulatory standards in healthcare and
finance, ensuring compliant solutions.
Communication & Collaboration: Strong communicator with experience leading cross-
functional teams, conducting workshops, and presenting to stakeholders.
Professional Experience
United Healthcare
Business Analyst ,Dallas ,TX
(2021-Current)
Collaborated with clinical and IT teams to develop data-driven solutions that enhanced
patient care and operational efficiency.
Conducted detailed data analysis to support project decisions and identify trends, ensuring
alignment with HCA Healthcare’s compliance standards.
Facilitated requirements gathering sessions and translated complex business needs into
functional specifications.
Streamlined processes using BPMN and developed process flow diagrams to improve
communication between departments.
Spearheaded data visualization initiatives using Power BI and Tableau to provide insights
into patient data, operational metrics, and performance.
Managed ETL processes to extract and load healthcare data into centralized data warehouses,
ensuring data integrity and accuracy.
Supported project management by tracking milestones in JIRA, enabling timely delivery of
solutions.
Developed and implemented testing protocols to validate system functionality, ensuring
seamless transition during deployment phases.
Wells Fargo Bank
Business Analyst, Dallas ,TX
(2020-2021)
Analyzed and documented business requirements for banking operations, ensuring optimized
workflow in loan processing and customer service areas.
Conducted process audits and gap analyses to identify areas for improvement, resulting in a
20% increase in efficiency in targeted departments.
Utilized SQL for in-depth data analysis to support regulatory compliance and audit
requirements.
Facilitated workshops with stakeholders to gather requirements, prioritize initiatives, and
document functional specifications.
Assisted in the creation of dashboards and reports using Tableau, providing executives with
insights into loan performance and risk metrics.
Partnered with cross-functional teams to align banking solutions with customer experience
objectives.
Managed risk assessment and mitigation strategies for project deployments, ensuring
alignment with financial compliance standards.
Leveraged Agile methodology to support iterative development cycles, maintaining
flexibility in evolving project requirements.
