Susan Organized and dependable candidate successful at managing
multiple priorities with a positive attitude. Willingness to take on added
Nwagwu responsibilities to meet team goals.
To seek and maintain full-time position that offers professional
Customer Care Agent challenges utilizing interpersonal skills, excellent time management and
problem-solving skills.
Contact Reliable employee seeking Customer Care Representative position. Offering
excellent communication and good judgment.
Address Hardworking and passionate job seeker with strong organizational skills
Egbeda, Lagos , 200113 eager to secure entry-level position. Ready to help team achieve
Phone company goals.
+2347015354551
E-mail Work History
suzzylicious24@gmail.com
2022-09 - Marketing Officer
Current
Skills Footprint Advertising Agency, Lagos, Lagos
• Incorporated product changes into marketing
Event planning and messages to drive customer engagement and
execution maximize profits.
• Coordinated with internal business divisions, agency
Upper intermediate partners and local vendors to guarantee on time,
Sales promotion cost-effective delivery of all marketing
communications materials.
Intermediate • Boosted brand awareness and generated leads
while managing internal and external marketing
Traditional marketing
campaigns and programs.
strategies
• Developed creative presentations, trend reports,
kitted assets and product data sheets.
Advanced
• Conducted and evaluated market research to
Strategic planning adjust marketing strategy to meet changing market
and competitive conditions.
Advanced • Developed and recommended product positioning,
Customer satisfaction packaging and pricing strategy to produce highest
possible long-term market share.
Advanced • Analyzed ratings and features of competitors to
evaluate effectiveness of marketing strategies.
• Oversaw and guided brand marketing programs to
optimize user product experience.
• Increased market awareness and penetration
through development of creative collateral.
2021-10 - Customer Care Representative
2022-08 Neet Nigeria Limited , Lagos , Lagos
• Assisted call-in customers with questions and orders.
• Resolved concerns with products or services to help
with retention and drive sales.
• Logged call information and solutions provided into
internal database.
• Navigated multiple computer systems and
applications to find information.
• Built long-term, loyal customer relations by providing
top-notch service and detailed order, account and
service information.
• Delivered prompt service to prioritize customer
needs.
• Helped large volume of customers every day with
positive attitude and focus on customer satisfaction.
• Entered orders into Excel computer database
system.
• Educated customers about billing, payment
processing and support policies and procedures.
2019-09 - Event Coordinator
2021-03 Zapphire Events, Yaba , Lagos
• Coordinated florists, photographers and musicians
during for events.
• Evaluated and selected service providers and
vendors according to customer requirements.
• Performed event coordination for larger parties and
gatherings.
• Managed administrative logistics of events planning,
event booking and event promotions.
• Attended conferences and events to stay up-to-
date with industry trends and planning standards.
• Coordinated schedules and timelines for events.
• Hired, trained and supervised volunteers and support
staff required for events.
• Worked closely with couples to meet wedding goals,
maintain deadlines and resolve complaints or
service issues.
• Managed event logistics and operations.
Education
2015-09 - High School Holder
2021-10 High Grade Academic School - Santos Layout,
Egbeda, Lagos, Nigeria
Interests
Travelling, listening to music and cooking
