Qualification Pack

Deputy Manager (Retail Store

Department)
QP Code: RAS/Q0106

Version: 3.0

NSQF Level: 5

Retailers Association’s Skill Council of India || 703-704 Sagar Tech Plaza - A, Andheri-Kurla Road,
Sakinaka Junction, Andheri (E)
Mumbai-400072 || email:amol.kulkarni@rasci.in

NSQC Approved || Retailers Association’s Skill Council of India 1

 Qualification Pack

Contents
RAS/Q0106: Deputy Manager (Retail Store Department) ..................................................................... 3
Brief Job Description ...................................................................................................................... 3
Applicable National Occupational Standards (NOS) ............................................................................. 3
Compulsory NOS ........................................................................................................................... 3
Qualification Pack (QP) Parameters .............................................................................................. 3
RAS/N0165: Execute Operational Plan ................................................................................................. 5
RAS/N0140: Establish and satisfy customer needs ............................................................................ 10
RAS/N0139: Plan visual merchandising .............................................................................................. 17
RAS/N0166: Achieve Sales Goals ....................................................................................................... 22
RAS/N0142: To provide leadership for your team .............................................................................. 26
RAS/N0151: Manage a budget ........................................................................................................... 31
RAS/N0167: Utilize AI for Optimized Management of Retail Department ........................................... 36
DGT/VSQ/N0102: Employability Skills (60 Hours) ............................................................................... 41
Assessment Guidelines and Weightage ............................................................................................. 48
Assessment Guidelines ............................................................................................................... 48
Assessment Weightage ............................................................................................................... 49
Acronyms ........................................................................................................................................... 50
Glossary ............................................................................................................................................. 51

NSQC Approved || Retailers Association’s Skill Council of India 2

 Qualification Pack

RAS/Q0106: Deputy Manager (Retail Store Department)

Brief Job Description

Individuals in this position should be able to build/manage a store operations team and also possess a
good understanding of customer segments and their product and brand preferences, competition and
sales techniques and incentives that effect incremental customer purchases.

Personal Attributes

The individual needs to be physically fit to withstand working in a retail environment whilst being customer
responsive. They need to have excellent product knowledge, interpersonal, listening skills, people
management and business planning ability.

Applicable National Occupational Standards (NOS)

Compulsory NOS:

1. RAS/N0165: Execute Operational Plan

2. RAS/N0140: Establish and satisfy customer needs

3. RAS/N0139: Plan visual merchandising

4. RAS/N0166: Achieve Sales Goals

5. RAS/N0142: To provide leadership for your team

6. RAS/N0151: Manage a budget

7. RAS/N0167: Utilize AI for Optimized Management of Retail Department

8. DGT/VSQ/N0102: Employability Skills (60 Hours)

Qualification Pack (QP) Parameters

Sector Retail

Sub-Sector Retail Operations

Occupation Store Operations

Country India

NSQC Approved || Retailers Association’s Skill Council of India 3

 Qualification Pack

NSQF Level 5

Credits 18

Aligned to NCO/ISCO/ISIC Code NCO-2015/1221.0200

Completed 2nd year diploma after 12th

OR
Completed 3 year diploma after 10th with 1.5 years
of experience Relevant experience in Store
Operations
OR
12th grade Pass with 3 Years of experience relevant
Minimum Educational Qualification & experience in Store Operations
Experience OR
Previous relevant Qualification of NSQF Level (4.5)
with 1.5 years of experience Relevant experience in
Store Operations
OR
Previous relevant Qualification of NSQF Level (4) with
3 Years of experience Relevant experience in Store
Operations

Minimum Level of Education for

Not Applicable
Training in School

Pre-Requisite License or Training NIL

Minimum Job Entry Age 18 Years

Last Reviewed On NA

Next Review Date 22/10/2027

NSQC Approval Date 22/10/2024

Version 3.0

Reference code on NQR QG-05-OR-03324-2024-V2-RASCI

NQR Version 2.0

NSQC Approved || Retailers Association’s Skill Council of India 4

 Qualification Pack

RAS/N0165: Execute Operational Plan

Description

This OS describes the skills and knowledge required to implement the operational plan within the
department of the store.

Scope

The scope covers the following :

Execute operational plan

Acquire resources
Monitor performance

Elements and Performance Criteria

Execute operational plan

To be competent, the user/individual on the job must be able to:
PC1. Collect, analyze, and organize resource needs with input from relevant staff and managers
PC2. Carry out operational plans to help meet the organization's goals.
PC3. Use key performance indicators (KPIs) to track performance.
PC4. Handle contingencies by adjusting the plan with others' input.
PC5. Help develop and present proposals for resources according to planning processes.
Acquire resources
To be competent, the user/individual on the job must be able to:
PC6. Recruit and onboard employees following the organization's policies and procedures.
PC7. Acquire physical resources and services according to the organization's policies and in
consultation with relevant authorities.
Monitor performance
To be competent, the user/individual on the job must be able to:
PC8. Monitor performance systems to track progress towards profit and productivity goals
PC9. Use budget and financial data to assess profit and productivity performance.
PC10. Identify poor performance and take quick action to correct it according to policies
PC11. Mentor, coach, and supervise to help individuals and teams use resources effectively and
safely
PC12. Present and get approval for changes to operational plans.
PC13. Implement performance-related systems, procedures, and records as required by the
organization

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

NSQC Approved || Retailers Association’s Skill Council of India 5

 Qualification Pack

KU1. Performance monitoring systems and processes

KU2. Problem-solving methods
KU3. Organizational policies and procedures for the operational plan

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. Mentoring, coaching, and supervising

GS2. Interpreting, analyzing, and reviewing information
GS3. Writing skills to communicate ideas and information
GS4. Workplace documentation
GS5. Oral communication adapts structure and language accordingly
GS6. Mathematical techniques to ensure timely resource supply and monitor budget performance
GS7. Collaborate to achieve outcomes
GS8. Planning and organizing
GS9. Use analytical processes in complex situations
GS10. Evaluate decision effectiveness
GS11. Problem solving

NSQC Approved || Retailers Association’s Skill Council of India 6

 Qualification Pack

Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Execute operational plan 18 18 - -

PC1. Collect, analyze, and organize resource

needs with input from relevant staff and 4 4 - -
managers

PC2. Carry out operational plans to help meet the

4 4 - -
organization's goals.

PC3. Use key performance indicators (KPIs) to

3 3 - -
track performance.

PC4. Handle contingencies by adjusting the plan

4 4 - -
with others' input.

PC5. Help develop and present proposals for

3 3 - -
resources according to planning processes.

Acquire resources 8 8 - -

PC6. Recruit and onboard employees following

4 4 - -
the organization's policies and procedures.

PC7. Acquire physical resources and services

according to the organization's policies and in 4 4 - -
consultation with relevant authorities.

Monitor performance 24 24 - -

PC8. Monitor performance systems to track

4 4 - -
progress towards profit and productivity goals

PC9. Use budget and financial data to assess

4 4 - -
profit and productivity performance.

PC10. Identify poor performance and take quick

4 4 - -
action to correct it according to policies

PC11. Mentor, coach, and supervise to help

individuals and teams use resources effectively 4 4 - -
and safely

PC12. Present and get approval for changes to

4 4 - -
operational plans.

NSQC Approved || Retailers Association’s Skill Council of India 7

 Qualification Pack

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

PC13. Implement performance-related systems,

procedures, and records as required by the 4 4 - -
organization

NOS Total 50 50 - -

NSQC Approved || Retailers Association’s Skill Council of India 8

 Qualification Pack

National Occupational Standards (NOS) Parameters

NOS Code RAS/N0165

NOS Name Execute Operational Plan

Sector Retail

Sub-Sector

Occupation Store Operations

NSQF Level 5

Credits 3

Version 1.0

Last Reviewed Date 22/10/2024

Next Review Date 22/10/2027

NSQC Clearance Date 22/10/2024

NSQC Approved || Retailers Association’s Skill Council of India 9

 Qualification Pack

RAS/N0140: Establish and satisfy customer needs

Description

This OS describes standards for the establishing and satisfying of customer needs in aretail scenario.

Scope

The scope covers the following :

Establish customer needs

Satisfy customer needs

Elements and Performance Criteria

Establish customer needs

To be competent, the user/individual on the job must be able to:
PC1. stay alert to, and make unobtrusive observations about customer choices and movements
within the store.
PC2. heed to customer queries about the products and supplies they wish to purchase and
unobtrusively and politely enquire about their purchase requirements, when necessary.
PC3. help customers identify the product or supplies they wish to purchase and direct/accompany
them to the exact store location where the specific product or supplies are
stocked/displayed.
PC4. confirm with customers that the products and supplies being packed, wrapped and billed
exactly match their selections.
Satisfy customer needs
To be competent, the user/individual on the job must be able to:
PC5. extend appropriate courtesy to customers during the sales process and provide appropriate
and accurate information and advice.
PC6. provide information on variants of product and supplies available in the store and enable
customers to make informed purchase decisions.
PC7. enable customers to make choices appropriate with their product, supplies and brand
preferences and complete their basket of purchases.
PC8. advise the customer,where allowed by store or business policy, to sample the product or
supplies in the course of the purchase decision.
PC9. maintain prescribed levels of store, environmental and personal hygiene and ensure health
and safety within the store environs and peripheral areas.
PC10. ensure that customers fulfil their purchase process smoothly from start to billing by
minimizing waiting times at different stages of the process.

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

NSQC Approved || Retailers Association’s Skill Council of India 10

 Qualification Pack

KU1. appropriate behaviour with customers in a retail environment and the assistedselfserve
nature of the store environment
KU2. measurement and calibration of the quantity and quality of product and supplies the
customer wants
KU3. make nearappropriate judgments about different types of customers, their requirements,
choices and preferences
KU4. help select the most appropriate products and supplies based on the knowledge of such
judgments
KU5. provide logical, intelligent or creative suggestions as warranted or solicited about products
and supplies with an appropriate and reasonably accurate understanding of customer needs
and requirements with an aim of enabling aninformed choice / decision for the customer
KU6. suggest alternative products and supplies when products the customer wants are out of
stock
KU7. suggest suitable products and supplies when the customer is undecided
KU8. relevance of store offerings to different individual customers, their purchase habits and
frequencies of purchase
KU9. individual preferences, choices and opinions of customers through proper attention, listening
and conversing
KU10. preferences of different types of customers by observing their behaviour, actions, choices
and repeat visits to the store
KU11. provide information and advice to customers about safely transporting, storing, /safekeeping
or refrigeration of products, especially when such information or advice is solicited
KU12. utilize a variety of sales techniques, as appropriate to the situation and to the selfserve
nature of the retail environment, to effect customer purchases
KU13. provide appropriate assistance, information or advise, at appropriate stages, in an opportune
but unobtrusive and nonoverbearing manner to effect customer purchases
KU14. provide accurate information on store promotions on offer at the time of purchase to effect
customer purchases
KU15. make use of the understanding of generic and specific, individual, customer habits and
preferences to effectively suggest and sell products and supplies
KU16. suit your mannerisms to extend a personalized purchase experience to the customer
KU17. how to maintain brief, tothepoint, accurate and polite responses to customer queries
KU18. how to avoid being perceived to be intrusive, or step back from a situation perceived to be
intrusive, by the customer
KU19. how to guide the customer with the right information and advice, when solicited
KU20. how to ensure customer comfort, and avoid customer discomfort, within store premises
KU21. how to maintain and ensure a conducive and congenial atmosphere for customers to
navigate, browse through and purchase products and supplies
KU22. how to ensure compliance with health, safety and hygiene requirements for stock, store
environment and paraphernalia
KU23. how to remove products and supplies from the shelves / display or to not suggest customers
products and supplies that are beyond sellby date or have perished or rendered inedible or
nonconsumable

NSQC Approved || Retailers Association’s Skill Council of India 11

 Qualification Pack

KU24. what suitable alternatives are to be offered when products or supplies customers wish to
purchase are unavailable or when customers are unable to make a choice or a decision
KU25. what suitable additions or enhancements to purchase are to be suggested by avoiding being
overbearing, obtrusive or irrelevant

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. complete documentation accurately.

GS2. write simple reports when required.
GS3. read information accurately.
GS4. read and interpret data sheets.
GS5. use questioning and active listening to determine and respond to customer needs to ensure
customers enjoy a positive retail experience that reflects store values.
GS6. carry out verbal instructions from other team members and supervisors.
GS7. read and interpret simple workplace documents.
GS8. complete simple written workplace forms and share work-related information with other
team members
GS9. make appropriate decisions regarding the responsibilities of the job role.
GS10. select and use a range of retail technology, such as point-of-sale systems,according to
available equipment and store procedures.
GS11. follow store policies regarding work availability, rosters andwork duties.
GS12. work within the store culture by practicing inclusive behaviour.
GS13. manage personal presentation, hygiene and time.
GS14. prioritise and complete delegated tasks under instruction
GS15. work collaboratively with team members, supporting the team, respecting and
understanding others views, and giving and receiving feedback in the contextof a retail
customer service environment where employees are expected toperform their individual
tasks but also look for opportunities to assist others.
GS16. adapt to new situations, including changing workplace procedures.
GS17. demonstrate sensitivity to customer needs and concerns.
GS18. anticipate problems and act to avoid them where possible.
GS19. respond tobreakdowns and malfunction of equipment.
GS20. respond tounsafe and hazardous working conditions.
GS21. respond tosecurity breaches
GS22. recognize and report faulty equipment and follow store workplace health and safety
procedures
GS23. solve problems in the context of a team structure where, after clarification, customer service
issues or recognition of risk may be referred to another teammember or a supervisor for
resolution depending on store policy and procedures.
GS24. identify personal strengths and weaknesses in the context of the job role andrecognize how
to personally learn best.

NSQC Approved || Retailers Association’s Skill Council of India 12

 Qualification Pack

GS25. accept opportunities to learn new ways of doing things and implementchanges under
instruction in the context of store procedures.

NSQC Approved || Retailers Association’s Skill Council of India 13

 Qualification Pack

Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Establish customer needs 20 20 - -

PC1. stay alert to, and make unobtrusive

observations about customer choices and 5 5 - -
movements within the store.

PC2. heed to customer queries about the products

and supplies they wish to purchase and
5 5 - -
unobtrusively and politely enquire about their
purchase requirements, when necessary.

PC3. help customers identify the product or

supplies they wish to purchase and
direct/accompany them to the exact store location 5 5 - -
where the specific product or supplies are
stocked/displayed.

PC4. confirm with customers that the products and

supplies being packed, wrapped and billed exactly 5 5 - -
match their selections.

Satisfy customer needs 30 30 - -

PC5. extend appropriate courtesy to customers

during the sales process and provide appropriate 5 5 - -
and accurate information and advice.

PC6. provide information on variants of product

and supplies available in the store and enable 5 5 - -
customers to make informed purchase decisions.

PC7. enable customers to make choices

appropriate with their product, supplies and brand
5 5 - -
preferences and complete their basket of
purchases.

PC8. advise the customer,where allowed by store

or business policy, to sample the product or 5 5 - -
supplies in the course of the purchase decision.

PC9. maintain prescribed levels of store,

environmental and personal hygiene and ensure
5 5 - -
health and safety within the store environs and
peripheral areas.

NSQC Approved || Retailers Association’s Skill Council of India 14

 Qualification Pack

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

PC10. ensure that customers fulfil their purchase

process smoothly from start to billing by
5 5 - -
minimizing waiting times at different stages of the
process.

NOS Total 50 50 - -

NSQC Approved || Retailers Association’s Skill Council of India 15

 Qualification Pack

National Occupational Standards (NOS) Parameters

NOS Code RAS/N0140

NOS Name Establish and satisfy customer needs

Sector Retail

Sub-Sector Retail Operations

Occupation Store Operations

NSQF Level 4.5

Credits 2

Version 3.0

Last Reviewed Date 22/10/2024

Next Review Date 22/10/2027

NSQC Clearance Date 22/10/2024

NSQC Approved || Retailers Association’s Skill Council of India 16

 Qualification Pack

RAS/N0139: Plan visual merchandising

Description

This National Occupational Standards unit is about planning and preparing visualmerchandising displays
within the store / business guidelines.

Scope

The scope covers the following :

Interpret design briefs for retail displays

Get hold of merchandise and props to be featured in retail displays

Elements and Performance Criteria

Interpret design briefs for retail displays

To be competent, the user/individual on the job must be able to:
PC1. identify the purpose, content and style of the display.
PC2. identify the equipment, materials, merchandise and props needed to create and install the
display and the dates for completing it.
PC3. evaluate whether the place to put the display is likely to fulfil the design brief.
PC4. create new and effective ways of improving the visual effect, within his/her limits of design
brief, companys visual design policies and authority.
Get hold of merchandise and props to be featured in retail displays
To be competent, the user/individual on the job must be able to:
PC5. confirm that the features of merchandise and props shown in the design brief are those most
likely to attract customers attention.
PC6. identify other merchandise and props when those originally specified are not available or not
suitable, and agree the selections with the right person.
PC7. verify arrangements for delivery of merchandise & props with the right people, allowing
enough time for deliveries to arrive before display must be installed.
PC8. check the progress of deliveries and take suitable action if delays seem likely.
PC9. update stock records to account for merchandise on display.

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. role of displays in marketing, promotional and sales campaigns and activities.
KU2. importance and content of the design brief.
KU3. the company policies for visual design.
KU4. the role of displays in marketing, promotional and sales campaigns and activities.
KU5. how to use the design brief to identify what you need for the display.

NSQC Approved || Retailers Association’s Skill Council of India 17

 Qualification Pack

KU6. the merchandiser or buyer who needs to be consulted about merchandise and props.
KU7. how stock records must be updated to account for merchandise on display.
KU8. how to use the design brief to identify what you need for the display
KU9. different approaches to designing displays for different types of merchandise, and why these
are effective
KU10. how to evaluate the potential places to put the display so you meet the design brief
KU11. how to use the design brief to identify what you need for the display
KU12. different approaches to designing displays for different types of merchandise, and why these
are effective
KU13. how light, colour, texture, shape and dimension combine to achieve the effects you need
KU14. how to assess the potential of places to put displays to meet the design brief
KU15. how to arrange delivery of merchandise and monitor the progress of deliveries

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. complete documentation accurately.

GS2. write simple reports when required.
GS3. read information accurately
GS4. read and interpret data sheets
GS5. use questioning and active listening to determine and respond to customer needs to ensure
customers enjoy a positive retail experience that reflectsstore values
GS6. carry out verbal instructions from other team members and supervisors
GS7. read and interpret simple workplace documents
GS8. complete simple written workplace forms and share work-related informationwith other team
members
GS9. make appropriate decisions regarding the responsibilities of the job role
GS10. select and use a range of retail technology, such as point-of-sale systems,according to
available equipment and store procedures
GS11. follow store policies regarding work availability, rosters andwork duties
GS12. work within the store culture by practicing inclusive behaviour
GS13. manage personal presentation, hygiene and time
GS14. prioritise and complete delegated tasks under instruction
GS15. work collaboratively with team members, supporting the team, respecting and
understanding others views, and giving and receiving feedback in the contextof a retail
customer service environment where employees are expected toperform their individual
tasks but also look for opportunities to assist others
GS16. adapt to new situations, including changing workplace procedures
GS17. demonstrate sensitivity to customer needs and concerns
GS18. anticipate problems and act to avoid them where possible
GS19. respond to breakdowns and malfunction of equipment

NSQC Approved || Retailers Association’s Skill Council of India 18

 Qualification Pack

GS20. respond to unsafe and hazardous working conditions

GS21. respond to security breaches
GS22. recognize and report faulty equipment and follow store workplace health and safety
procedures
GS23. solve problems in the context of a team structure where, after clarification,customer service
issues or recognition of risk may be referred to another team member or a supervisor for
resolution depending on store policy and procedures
GS24. identify personal strengths and weaknesses in the context of the job role andrecognize how
to personally learn best
GS25. accept opportunities to learn new ways of doing things and implementchanges under
instruction in the context of store procedures

NSQC Approved || Retailers Association’s Skill Council of India 19

 Qualification Pack

Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Interpret design briefs for retail displays 22.5 22.5 - -

PC1. identify the purpose, content and style of

5 5 - -
the display.

PC2. identify the equipment, materials,

merchandise and props needed to create and
5 5 - -
install the display and the dates for completing
it.

PC3. evaluate whether the place to put the

5 5 - -
display is likely to fulfil the design brief.

PC4. create new and effective ways of improving

the visual effect, within his/her limits of design
7.5 7.5 - -
brief, companys visual design policies and
authority.

Get hold of merchandise and props to be featured

27.5 27.5 - -
in retail displays

PC5. confirm that the features of merchandise

and props shown in the design brief are those 5 5 - -
most likely to attract customers attention.

PC6. identify other merchandise and props when

those originally specified are not available or not
7.5 7.5 - -
suitable, and agree the selections with the right
person.

PC7. verify arrangements for delivery of

merchandise & props with the right people,
5 5 - -
allowing enough time for deliveries to arrive
before display must be installed.

PC8. check the progress of deliveries and take

5 5 - -
suitable action if delays seem likely.

PC9. update stock records to account for

5 5 - -
merchandise on display.

NOS Total 50 50 - -

NSQC Approved || Retailers Association’s Skill Council of India 20

 Qualification Pack

National Occupational Standards (NOS) Parameters

NOS Code RAS/N0139

NOS Name Plan visual merchandising

Sector Retail

Sub-Sector Retail Operations

Occupation Store Operations

NSQF Level 4.5

Credits 2

Version 3.0

Last Reviewed Date 22/10/2024

Next Review Date 22/10/2027

NSQC Clearance Date 22/10/2024

NSQC Approved || Retailers Association’s Skill Council of India 21

 Qualification Pack

RAS/N0166: Achieve Sales Goals

Description

This OS outlines the skills and knowledge needed to boost product and service sales and create a sales-
focused environment to meet targets

Scope

The scope covers the following :

Determine sales goals

Create a sales environment
Evaluate sales goals

Elements and Performance Criteria

Determine sales goals

To be competent, the user/individual on the job must be able to:
PC1. Review sales goals
PC2. Ensure sales goals are realistic and maintain customer service standards
PC3. Assess factors affecting sales and take steps to minimize impact
PC4. Analyze past sales to help meet current sales goals
PC5. Develop strategies to achieve sales goals
Create a sales environment
To be competent, the user/individual on the job must be able to:
PC6. Set and share team and individual sales goals
PC7. Ensure enough resources are available to meet sales goals.
PC8. Support the team in reaching sales goals and provide performance feedback
PC9. Address and minimize operational issues that affect sales goals
Evaluate sales goals
To be competent, the user/individual on the job must be able to:
PC10. Monitor achievement of sales goals and give feedback to the team for improvement
PC11. Implement corrective measures if sales goals are not met
PC12. Report on sales goal progress and achievement in alignment with organizational procedures

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. Organisational policies and procedures for customer service and sales process
KU2. Internal factors impacting on sales such as skill gap, stock related issues , lack of appropriate
resources
KU3. External factors impacting on sales such as competition and statutory policies

NSQC Approved || Retailers Association’s Skill Council of India 22

 Qualification Pack

KU4. Plans and methods to determine, interpret and achieve sales goals
KU5. Corrective measures for non-performance
KU6. Sales processes and how they it can be implemented to achieve sales goals
KU7. Necessary steps to boost sales when problems related to operational issues, resource
availability, stock availability and competition arise

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. Analytical Skills: Ability to analyze sales data and market trends and set SMART goals
GS2. Communication Skills: Clear and effective communication to share sales goals and
expectations with the team
GS3. Leadership Skills: Ability to lead and inspire a sales team and foster competitive sales culture
GS4. Problem-Solving Skills : Ability to identify and address issues that may impact sales
performance
GS5. Organizational Skills: Managing resources and scheduling effectively to meet sales goals
GS6. Financial Acumen: Understanding financial reports and metrics
GS7. Technology Proficiency: Using sales software and tools to track performance and goals

NSQC Approved || Retailers Association’s Skill Council of India 23

 Qualification Pack

Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Determine sales goals 21 21 - -

PC1. Review sales goals 5 5 - -

PC2. Ensure sales goals are realistic and

3 3 - -
maintain customer service standards

PC3. Assess factors affecting sales and take

4 4 - -
steps to minimize impact

PC4. Analyze past sales to help meet current

4 4 - -
sales goals

PC5. Develop strategies to achieve sales

5 5 - -
goals

Create a sales environment 16 16 - -

PC6. Set and share team and individual sales

4 4 - -
goals

PC7. Ensure enough resources are available

4 4 - -
to meet sales goals.

PC8. Support the team in reaching sales goals

4 4 - -
and provide performance feedback

PC9. Address and minimize operational issues

4 4 - -
that affect sales goals

Evaluate sales goals 13 13 - -

PC10. Monitor achievement of sales goals and

4 4 - -
give feedback to the team for improvement

PC11. Implement corrective measures if sales

5 5 - -
goals are not met

PC12. Report on sales goal progress and

achievement in alignment with organizational 4 4 - -
procedures

NOS Total 50 50 - -

NSQC Approved || Retailers Association’s Skill Council of India 24

 Qualification Pack

National Occupational Standards (NOS) Parameters

NOS Code RAS/N0166

NOS Name Achieve Sales Goals

Sector Retail

Sub-Sector

Occupation Store Operations

NSQF Level 5

Credits 3

Version 1.0

Last Reviewed Date 22/10/2024

Next Review Date 22/10/2027

NSQC Clearance Date 22/10/2024

NSQC Approved || Retailers Association’s Skill Council of India 25

 Qualification Pack

RAS/N0142: To provide leadership for your team

Description

This OS describes providing direction to the members of the team andmotivating and supporting them to
achieve the objectives of the team andtheir personal work objectives.

Scope

The scope covers the following :

Demonstrate leadership skills

Elements and Performance Criteria

Demonstrate leadership skills

To be competent, the user/individual on the job must be able to:
PC1. set out and positively communicate the purpose and objectives of the store business to all
store team members
PC2. involve key store team members in planning how the team will achieve store business
objectives
PC3. encourage team members to take the lead when they have the knowledge and expertise and
show willingness to follow this lead
PC4. ensure that each member of the team has personal work objectives and understands how
achieving these will contribute to achievement of the store businesss objectives
PC5. encourage and support team members to achieve their personal work objectives and those
of the team and provide recognition when objectives have been achieved
PC6. win, through your performance, the trust and support of the team for your leadership
PC7. steer the team successfully through difficulties and challenges, including conflict, diversity
and inclusion issues within the team encourage and recognize creativity and innovation
within the team
PC8. give team members support and advice when they need it especially if and during periods
when the store business is below set goals
PC9. motivate team members to present their own ideas and listen to what they say
PC10. monitor activities and progress across the store team without interfering.

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. different ways of communicating effectively with members of a store team.

KU2. how to set store business objectives which are SMART (Specific, Measurable, Achievable,
Realistic and Timebound).
KU3. how to plan the achievement of store team objectives and the importance of involving team
members in this process.

NSQC Approved || Retailers Association’s Skill Council of India 26

 Qualification Pack

KU4. the importance of and being able to show store team members how personal work objectives
contribute to achievement of team objectives
KU5. that different styles of leadership exist.
KU6. how to select and successfully apply a limited range of different methods for motivating,
supporting and encouraging team members and recognizing their achievements.
KU7. types of difficulties and challenges that may arise, including conflict, diversity and inclusion
issues within the team, and ways of identifying and overcoming them.
KU8. the importance of encouraging others to take the lead and ways in which this can be
achieved.
KU9. the benefits of and how to encourage and recognize creativity and innovation within a team.

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. complete documentation accurately.

GS2. write simple reports when required.
GS3. read information accurately.
GS4. read and interpret data sheets.
GS5. use questioning and active listening to determine and respond to customer needs to ensure
customers enjoy a positive retail experience that reflects store values.
GS6. carry out verbal instructions from other team members and supervisors.
GS7. read and interpret simple workplace documents.
GS8. complete simple written workplace forms and share work-related information with other
team members
GS9. make appropriate decisions regarding the responsibilities of the job role.
GS10. select and use a range of retail technology, such as point-of-sale systems, according to
available equipment and store procedures.
GS11. follow store policies regarding work availability, rosters and work duties.
GS12. work within the store culture by practicing inclusive behaviour.
GS13. manage personal presentation, hygiene and time.
GS14. prioritise and complete delegated tasks under instruction
GS15. work collaboratively with team members, supporting the team, respecting and
understanding others views, and giving and receiving feedback in the context of a retail
customer service environment where employees are expected to perform their individual
tasks but also look for opportunities to assist others.
GS16. adapt to new situations, including changing workplace procedures.
GS17. demonstrate sensitivity to customer needs and concerns.
GS18. anticipate problems and act to avoid them where possible.
GS19. respond to breakdowns and malfunction of equipment.
GS20. respond to unsafe and hazardous working conditions.
GS21. respond to security breaches

NSQC Approved || Retailers Association’s Skill Council of India 27

 Qualification Pack

GS22. recognize and report faulty equipment and follow store workplace health and safety
procedures
GS23. solve problems in the context of a team structure where, after clarification, customer service
issues or recognition of risk may be referred to another team member or a supervisor for
resolution depending on store policy and procedures.
GS24. identify personal strengths and weaknesses in the context of the job role and recognize how
to personally learn best.
GS25. accept opportunities to learn new ways of doing things and implement changes under
instruction in the context of store procedures.

NSQC Approved || Retailers Association’s Skill Council of India 28

 Qualification Pack

Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Demonstrate leadership skills 50 50 - -

PC1. set out and positively communicate the

purpose and objectives of the store business to all 5 5 - -
store team members

PC2. involve key store team members in planning

how the team will achieve store business 5 5 - -
objectives

PC3. encourage team members to take the lead

when they have the knowledge and expertise and 2.5 2.5 - -
show willingness to follow this lead

PC4. ensure that each member of the team has

personal work objectives and understands how
5 5 - -
achieving these will contribute to achievement of
the store businesss objectives

PC5. encourage and support team members to

achieve their personal work objectives and those
5 5 - -
of the team and provide recognition when
objectives have been achieved

PC6. win, through your performance, the trust and

5 5 - -
support of the team for your leadership

PC7. steer the team successfully through

difficulties and challenges, including conflict,
diversity and inclusion issues within the team 5 5 - -
encourage and recognize creativity and
innovation within the team

PC8. give team members support and advice

when they need it especially if and during periods 7.5 7.5 - -
when the store business is below set goals

PC9. motivate team members to present their

5 5 - -
own ideas and listen to what they say

PC10. monitor activities and progress across the

5 5 - -
store team without interfering.

NOS Total 50 50 - -

NSQC Approved || Retailers Association’s Skill Council of India 29

 Qualification Pack

National Occupational Standards (NOS) Parameters

NOS Code RAS/N0142

NOS Name To provide leadership for your team

Sector Retail

Sub-Sector Retail Operations

Occupation Store Operations

NSQF Level 5

Credits 2

Version 3.0

Last Reviewed Date 22/10/2024

Next Review Date 22/10/2027

NSQC Clearance Date 22/10/2024

NSQC Approved || Retailers Association’s Skill Council of India 30

 Qualification Pack

RAS/N0151: Manage a budget

Description

This NOS covers standards for the managing of a budget.

Scope

The scope covers the following :

Manage a budget

Elements and Performance Criteria

Manage a budget
To be competent, the user/individual on the job must be able to:
PC1. evaluate available information and consult with others to prepare a realistic budget for the
respective area or activity of work.
PC2. submit the proposed budget to the relevant people in the organisation for approval and to
assist the overall financial planning process.
PC3. discuss and, if appropriate, negotiate the proposed budget with the relevant people in the
organisation and agree the final budget.
PC4. use the agreed budget to actively monitor and control performance for the respective area or
activity of work.
PC5. identify the causes of any significant variances between what was budgeted and what actually
happened and take prompt corrective action, obtaining agreement from the relevant people if
required.
PC6. propose revisions to the budget, if necessary, in response to variances and/or significant or
unforeseen developments and discuss and agree the revisions with the relevant people in the
organisation.
PC7. provide ongoing information on performance against the budget to relevant people in your
organisation.
PC8. advise the relevant people as soon as possible if you have identified evidence of potentially
fraudulent activities.
PC9. gather information from implementation of the budget to assist in the preparation of future
budgets.

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. the purposes of budgetary systems.

KU2. the importance of spending time on and consulting with others in preparing a budget.
KU3. the importance of agreeing revisions to the budget and communicating the changes.

NSQC Approved || Retailers Association’s Skill Council of India 31

 Qualification Pack

KU4. the importance of providing regular information on performance against the budget to other
people.
KU5. types of fraudulent activities.
KU6. the importance of using the implementation of the budget to identify information and
lessons for the preparation of future budgets.
KU7. factors, processes and trends those are likely to affect the setting of budgets in your
industry/sector.
KU8. the area or activity that the budget is for.
KU9. the vision, objectives and operational plans for your area of responsibility.
KU10. the budgeting period(s) used in your organisation.
KU11. organisational guidelines and procedures for the preparation and approval of budgets and
for monitoring and reporting of performance against budgets and revising budgets.
KU12. the limits of your authority.
KU13. who needs information in your organisation about performance against your budget, what
information they need, when they need it and in what format.
KU14. what to do and who to contact if you suspect fraud has been committed.
KU15. where to get and how to evaluate the available information in order to be able to prepare a
realistic budget.
KU16. how to discuss, negotiate and confirm a budget with people who control the finance and the
key factors that should be covered.
KU17. how to use a budget to actively monitor and control performance for a defined area or
activity of work.
KU18. the main causes of variances and how to identify them.
KU19. what different types of corrective action which could be taken to address identified
variances.
KU20. how unforeseen developments can affect a budget and how to deal with them.
KU21. how to identify types of fraudulent activities.
KU22. the agreed budget, how it can be used and how much it can be changed without approval.

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. complete documentation accurately.

GS2. write simple reports when required.
GS3. read information accurately.
GS4. read and interpret data sheets.
GS5. use questioning and active listening to determine and respond to customer needs to ensure
customers enjoy a positive retail experience that reflects store values
GS6. carry out verbal instructions from other team members and supervisors
GS7. read and interpret simple workplace documents
GS8. complete simple written workplace forms and share work-related information with other
team members

NSQC Approved || Retailers Association’s Skill Council of India 32

 Qualification Pack

GS9. make appropriate decisions regarding the responsibilities of the job role.
GS10. select and use a range of retail technology, such as point-of-sale systems, according to
available equipment and store procedures.
GS11. follow store policies regarding work availability, rosters and work duties.
GS12. work within the store culture by practicing inclusive behaviour.
GS13. manage personal presentation, hygiene and time.
GS14. prioritise and complete delegated tasks under instruction
GS15. work collaboratively with team members, supporting the team, respecting and
understanding others views, and giving and receiving feedback in the context of a retail
customer service environment where employees are expected to perform their individual
tasks but also look for opportunities to assist others.
GS16. adapt to new situations, including changing workplace procedures.
GS17. demonstrate sensitivity to customer needs and concerns.
GS18. anticipate problems and act to avoid them where possible.
GS19. respond to breakdowns and malfunction of equipment.
GS20. respond to unsafe and hazardous working conditions.
GS21. respond to security breaches
GS22. recognize and report faulty equipment and follow store workplace health and safety
procedures
GS23. solve problems in the context of a team structure where, after clarification, customer service
issues or recognition of risk may be referred to another team member or a supervisor for
resolution depending on store policy and procedures.
GS24. identify personal strengths and weaknesses in the context of the job role and recognize how
to personally learn best.
GS25. accept opportunities to learn new ways of doing things and implement changes under
instruction in the context of store procedures.

NSQC Approved || Retailers Association’s Skill Council of India 33

 Qualification Pack

Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Manage a budget 50 50 - -

PC1. evaluate available information and consult

with others to prepare a realistic budget for the 7.5 7.5 - -
respective area or activity of work.

PC2. submit the proposed budget to the relevant

people in the organisation for approval and to 5 5 - -
assist the overall financial planning process.

PC3. discuss and, if appropriate, negotiate the

proposed budget with the relevant people in the 5 5 - -
organisation and agree the final budget.

PC4. use the agreed budget to actively monitor

and control performance for the respective area or 5 5 - -
activity of work.

PC5. identify the causes of any significant

variances between what was budgeted and what
actually happened and take prompt corrective 7.5 7.5 - -
action, obtaining agreement from the relevant
people if required.

PC6. propose revisions to the budget, if necessary,

in response to variances and/or significant or
unforeseen developments and discuss and agree 5 5 - -
the revisions with the relevant people in the
organisation.

PC7. provide ongoing information on performance

against the budget to relevant people in your 5 5 - -
organisation.

PC8. advise the relevant people as soon as

possible if you have identified evidence of 5 5 - -
potentially fraudulent activities.

PC9. gather information from implementation of

the budget to assist in the preparation of future 5 5 - -
budgets.

NOS Total 50 50 - -

NSQC Approved || Retailers Association’s Skill Council of India 34

 Qualification Pack

National Occupational Standards (NOS) Parameters

NOS Code RAS/N0151

NOS Name Manage a budget

Sector Retail

Sub-Sector Retail Operations

Occupation Store Operations

NSQF Level 5

Credits 3

Version 3.0

Last Reviewed Date 22/10/2024

Next Review Date 22/10/2027

NSQC Clearance Date 22/10/2024

NSQC Approved || Retailers Association’s Skill Council of India 35

 Qualification Pack

RAS/N0167: Utilize AI for Optimized Management of Retail Department

Description

This NOS outlines the competencies required for Retail Department Managers to leverage AI tools for
enhancing operational efficiency, optimizing sales, and delivering superior customer experiences

Scope

The scope covers the following :

Departmental Operations Management

AI-Enhanced Sales and Inventory Management
Customer Experience Optimization

Elements and Performance Criteria

Departmental Operations Management

To be competent, the user/individual on the job must be able to:
PC1. Allocate staff based on AI-driven store traffic insights
PC2. Monitor department sales performance using AI analytics
PC3. Use AI for efficient stock management and replenishment
PC4. Train staff on AI technologies to optimize department performance
PC5. Align departmental goals with AI-driven business strategies
AI-Enhanced Sales and Inventory Management
To be competent, the user/individual on the job must be able to:
PC6. Analyse sales trends with AI tools for better stock planning.
PC7. Monitor real-time stock availability with AI inventory systems.
PC8. Adjust merchandising strategies based on AI-generated insights.
PC9. Use AI-driven recommendations to enhance upselling and cross-selling
PC10. Leverage AI for forecasting and setting dynamic pricing strategies
Customer Experience Optimization
To be competent, the user/individual on the job must be able to:
PC11. Utilize AI-powered chatbots for customer inquiries.
PC12. Offer personalized product recommendations through AI tools.
PC13. Monitor customer feedback using AI-driven insights.
PC14. Implement AI-powered AR/VR systems for virtual product experiences.
PC15. Handle customer data securely through AI systems, ensuring complianc

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

NSQC Approved || Retailers Association’s Skill Council of India 36

 Qualification Pack

KU1. Familiarity with AI-driven analytics for performance and inventory management
KU2. Knowledge of AI-powered customer engagement tools and AR/VR systems
KU3. Awareness of AIs role in stock planning, demand forecasting, and dynamic pricing
KU4. Understanding data privacy regulations related to AI-driven customer data

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. Lead teams in adopting AI tools to improve department operations

GS2. Use AI insights to make informed departmental decisions
GS3. Apply AI data to solve operational challenges
GS4. Enhance customer interactions with AI tools
GS5. Operate and oversee AI-powered retail systems

NSQC Approved || Retailers Association’s Skill Council of India 37

 Qualification Pack

Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Departmental Operations Management 16 16 - -

PC1. Allocate staff based on AI-driven store

3 3 - -
traffic insights

PC2. Monitor department sales performance

3 3 - -
using AI analytics

PC3. Use AI for efficient stock management and

3 3 - -
replenishment

PC4. Train staff on AI technologies to optimize

4 4 - -
department performance

PC5. Align departmental goals with AI-driven

3 3 - -
business strategies

AI-Enhanced Sales and Inventory Management 17 17 - -

PC6. Analyse sales trends with AI tools for

4 4 - -
better stock planning.

PC7. Monitor real-time stock availability with AI

4 4 - -
inventory systems.

PC8. Adjust merchandising strategies based on

3 3 - -
AI-generated insights.

PC9. Use AI-driven recommendations to

3 3 - -
enhance upselling and cross-selling

PC10. Leverage AI for forecasting and setting

3 3 - -
dynamic pricing strategies

Customer Experience Optimization 17 17 - -

PC11. Utilize AI-powered chatbots for customer

3 3 - -
inquiries.

PC12. Offer personalized product

3 3 - -
recommendations through AI tools.

PC13. Monitor customer feedback using AI-

4 4 - -
driven insights.

NSQC Approved || Retailers Association’s Skill Council of India 38

 Qualification Pack

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

PC14. Implement AI-powered AR/VR systems for

4 4 - -
virtual product experiences.

PC15. Handle customer data securely through

3 3 - -
AI systems, ensuring complianc

NOS Total 50 50 - -

NSQC Approved || Retailers Association’s Skill Council of India 39

 Qualification Pack

National Occupational Standards (NOS) Parameters

NOS Code RAS/N0167

NOS Name Utilize AI for Optimized Management of Retail Department

Sector Retail

Sub-Sector

Occupation Store Operations

NSQF Level 5

Credits 1

Version 1.0

Last Reviewed Date 22/10/2024

Next Review Date 22/10/2027

NSQC Clearance Date 22/10/2024

NSQC Approved || Retailers Association’s Skill Council of India 40

 Qualification Pack

DGT/VSQ/N0102: Employability Skills (60 Hours)

Description

This unit is about employability skills, Constitutional values, becoming a professional in the 21st Century,
digital, financial, and legal literacy, diversity and Inclusion, English and communication skills, customer
service, entrepreneurship, and apprenticeship, getting ready for jobs and career development.

Scope

The scope covers the following :

Introduction to Employability Skills

Constitutional values - Citizenship
Becoming a Professional in the 21st Century
Basic English Skills
Career Development & Goal Setting
Communication Skills
Diversity & Inclusion
Financial and Legal Literacy
Essential Digital Skills
Entrepreneurship
Customer Service
Getting ready for Apprenticeship & Jobs

Elements and Performance Criteria

Introduction to Employability Skills

To be competent, the user/individual on the job must be able to:
PC1. identify employability skills required for jobs in various industries
PC2. identify and explore learning and employability portals
Constitutional values – Citizenship
To be competent, the user/individual on the job must be able to:
PC3. recognize the significance of constitutional values, including civic rights and duties,
citizenship, responsibility towards society etc. and personal values and ethics such as
honesty, integrity, caring and respecting others, etc.
PC4. follow environmentally sustainable practices
Becoming a Professional in the 21st Century
To be competent, the user/individual on the job must be able to:
PC5. recognize the significance of 21st Century Skills for employment
PC6. practice the 21st Century Skills such as Self-Awareness, Behaviour Skills, time management,
critical and adaptive thinking, problem-solving, creative thinking, social and cultural
awareness, emotional awareness, learning to learn for continuous learning etc. in personal
and professional life
Basic English Skills
To be competent, the user/individual on the job must be able to:

NSQC Approved || Retailers Association’s Skill Council of India 41

 Qualification Pack

PC7. use basic English for everyday conversation in different contexts, in person and over the
telephone
PC8. read and understand routine information, notes, instructions, mails, letters etc. written in
English
PC9. write short messages, notes, letters, e-mails etc. in English
Career Development & Goal Setting
To be competent, the user/individual on the job must be able to:
PC10. understand the difference between job and career
PC11. prepare a career development plan with short- and long-term goals, based on aptitude
Communication Skills
To be competent, the user/individual on the job must be able to:
PC12. follow verbal and non-verbal communication etiquette and active listening techniques in
various settings
PC13. work collaboratively with others in a team
Diversity & Inclusion
To be competent, the user/individual on the job must be able to:
PC14. communicate and behave appropriately with all genders and PwD
PC15. escalate any issues related to sexual harassment at workplace according to POSH Act
Financial and Legal Literacy
To be competent, the user/individual on the job must be able to:
PC16. select financial institutions, products and services as per requirement
PC17. carry out offline and online financial transactions, safely and securely
PC18. identify common components of salary and compute income, expenses, taxes, investments
etc
PC19. identify relevant rights and laws and use legal aids to fight against legal exploitation
Essential Digital Skills
To be competent, the user/individual on the job must be able to:
PC20. operate digital devices and carry out basic internet operations securely and safely
PC21. use e- mail and social media platforms and virtual collaboration tools to work effectively
PC22. use basic features of word processor, spreadsheets, and presentations
Entrepreneurship
To be competent, the user/individual on the job must be able to:
PC23. identify different types of Entrepreneurship and Enterprises and assess opportunities for
potential business through research
PC24. develop a business plan and a work model, considering the 4Ps of Marketing Product, Price,
Place and Promotion
PC25. identify sources of funding, anticipate, and mitigate any financial/ legal hurdles for the
potential business opportunity
Customer Service
To be competent, the user/individual on the job must be able to:
PC26. identify different types of customers
PC27. identify and respond to customer requests and needs in a professional manner.

NSQC Approved || Retailers Association’s Skill Council of India 42

 Qualification Pack

PC28. follow appropriate hygiene and grooming standards

Getting ready for apprenticeship & Jobs
To be competent, the user/individual on the job must be able to:
PC29. create a professional Curriculum vitae (Résumé)
PC30. search for suitable jobs using reliable offline and online sources such as Employment
exchange, recruitment agencies, newspapers etc. and job portals, respectively
PC31. apply to identified job openings using offline /online methods as per requirement
PC32. answer questions politely, with clarity and confidence, during recruitment and selection
PC33. identify apprenticeship opportunities and register for it as per guidelines and requirements

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. need for employability skills and different learning and employability related portals
KU2. various constitutional and personal values
KU3. different environmentally sustainable practices and their importance
KU4. Twenty first (21st) century skills and their importance
KU5. how to use English language for effective verbal (face to face and telephonic) and written
communication in formal and informal set up
KU6. importance of career development and setting long- and short-term goals
KU7. about effective communication
KU8. POSH Act
KU9. Gender sensitivity and inclusivity
KU10. different types of financial institutes, products, and services
KU11. how to compute income and expenditure
KU12. importance of maintaining safety and security in offline and online financial transactions
KU13. different legal rights and laws
KU14. different types of digital devices and the procedure to operate them safely and securely
KU15. how to create and operate an e- mail account and use applications such as word processors,
spreadsheets etc.
KU16. how to identify business opportunities
KU17. types and needs of customers
KU18. how to apply for a job and prepare for an interview
KU19. apprenticeship scheme and the process of registering on apprenticeship portal

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. read and write different types of documents/instructions/correspondence

GS2. communicate effectively using appropriate language in formal and informal settings

NSQC Approved || Retailers Association’s Skill Council of India 43

 Qualification Pack

GS3. behave politely and appropriately with all

GS4. how to work in a virtual mode
GS5. perform calculations efficiently
GS6. solve problems effectively
GS7. pay attention to details
GS8. manage time efficiently
GS9. maintain hygiene and sanitization to avoid infection

NSQC Approved || Retailers Association’s Skill Council of India 44

 Qualification Pack

Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Introduction to Employability Skills 1 1 - -

PC1. identify employability skills required for jobs

- - - -
in various industries

PC2. identify and explore learning and

- - - -
employability portals

Constitutional values – Citizenship 1 1 - -

PC3. recognize the significance of constitutional

values, including civic rights and duties,
citizenship, responsibility towards society etc. and - - - -
personal values and ethics such as honesty,
integrity, caring and respecting others, etc.

PC4. follow environmentally sustainable practices - - - -

Becoming a Professional in the 21st Century 2 4 - -

PC5. recognize the significance of 21st Century

- - - -
Skills for employment

PC6. practice the 21st Century Skills such as Self-

Awareness, Behaviour Skills, time management,
critical and adaptive thinking, problem-solving,
creative thinking, social and cultural awareness, - - - -
emotional awareness, learning to learn for
continuous learning etc. in personal and
professional life

Basic English Skills 2 3 - -

PC7. use basic English for everyday conversation

in different contexts, in person and over the - - - -
telephone

PC8. read and understand routine information,

notes, instructions, mails, letters etc. written in - - - -
English

PC9. write short messages, notes, letters, e-mails

- - - -
etc. in English

Career Development & Goal Setting 1 2 - -

NSQC Approved || Retailers Association’s Skill Council of India 45

 Qualification Pack

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

PC10. understand the difference between job and

- - - -
career

PC11. prepare a career development plan with

- - - -
short- and long-term goals, based on aptitude

Communication Skills 2 2 - -

PC12. follow verbal and non-verbal

communication etiquette and active listening - - - -
techniques in various settings

PC13. work collaboratively with others in a team - - - -

Diversity & Inclusion 1 2 - -

PC14. communicate and behave appropriately

- - - -
with all genders and PwD

PC15. escalate any issues related to sexual

- - - -
harassment at workplace according to POSH Act

Financial and Legal Literacy 2 3 - -

PC16. select financial institutions, products and

- - - -
services as per requirement

PC17. carry out offline and online financial

- - - -
transactions, safely and securely

PC18. identify common components of salary and

compute income, expenses, taxes, investments - - - -
etc

PC19. identify relevant rights and laws and use

- - - -
legal aids to fight against legal exploitation

Essential Digital Skills 3 4 - -

PC20. operate digital devices and carry out basic

- - - -
internet operations securely and safely

PC21. use e- mail and social media platforms and

- - - -
virtual collaboration tools to work effectively

PC22. use basic features of word processor,

- - - -
spreadsheets, and presentations

NSQC Approved || Retailers Association’s Skill Council of India 46

 Qualification Pack

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Entrepreneurship 2 3 - -

PC23. identify different types of Entrepreneurship

and Enterprises and assess opportunities for - - - -
potential business through research

PC24. develop a business plan and a work model,

considering the 4Ps of Marketing Product, Price, - - - -
Place and Promotion

PC25. identify sources of funding, anticipate, and

mitigate any financial/ legal hurdles for the - - - -
potential business opportunity

Customer Service 1 2 - -

PC26. identify different types of customers - - - -

PC27. identify and respond to customer requests

- - - -
and needs in a professional manner.

PC28. follow appropriate hygiene and grooming

- - - -
standards

Getting ready for apprenticeship & Jobs 2 3 - -

PC29. create a professional Curriculum vitae

- - - -
(Résumé)

PC30. search for suitable jobs using reliable offline

and online sources such as Employment
- - - -
exchange, recruitment agencies, newspapers etc.
and job portals, respectively

PC31. apply to identified job openings using offline

- - - -
/online methods as per requirement

PC32. answer questions politely, with clarity and

- - - -
confidence, during recruitment and selection

PC33. identify apprenticeship opportunities and

- - - -
register for it as per guidelines and requirements

NOS Total 20 30 - -

NSQC Approved || Retailers Association’s Skill Council of India 47

 Qualification Pack

National Occupational Standards (NOS) Parameters

NOS Code DGT/VSQ/N0102

NOS Name Employability Skills (60 Hours)

Sector Cross Sectoral

Sub-Sector Professional Skills

Occupation Employability

NSQF Level 4

Credits 2

Version 1.0

Last Reviewed Date 22/10/2024

Next Review Date 22/10/2027

NSQC Clearance Date 22/10/2024

Assessment Guidelines and Assessment Weightage

Assessment Guidelines

1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council.

2. Each Element/ Performance Criteria (PC) will be assigned marks proportional to its importance in NOS.

3. SSC will lay down proportion of marks for Theory and Skills Practical for each Element/ PC.

4. Individual NCVET recognised assessment agencies will prepare the theory and practical question papers

5. The assessments will be conducted by individual NCVET recognised assessment agencies as per the
SOP.

6. Every learner/ candidate appearing for the assessment must possess the OJT completion certificate from
the employer to undertake the assessments under this qualification.

7. The assessment for the theory and practical will be conducted online on a digital assessment platform
with comprehensive auditable trails.

8. Assessment will be conducted for all compulsory NOS, and where applicable, on the selected
elective/option NOS/set of NOS.

NSQC Approved || Retailers Association’s Skill Council of India 48

 Qualification Pack
9. To pass the Qualification Pack assessment, every trainee should score a minimum of 70% aggregate
passing percentage recommended at QP Level.

10. In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack.

11. For detailed guidelines SOP on assessments can be referred to on the RASCI website.

Minimum Aggregate Passing % at QP Level : 70

(Please note: Every Trainee should score a minimum aggregate passing percentage as specified above, to
successfully clear the Qualification Pack assessment.)

Assessment Weightage

Compulsory NOS

National Occupational Theory Practical Project Viva Total

Weightage
Standards Marks Marks Marks Marks Marks

RAS/N0165.Execute
50 50 0 0 100 15
Operational Plan

RAS/N0140.Establish and
50 50 0 0 100 15
satisfy customer needs

RAS/N0139.Plan visual
50 50 0 0 100 15
merchandising

RAS/N0166.Achieve Sales Goals 50 50 0 0 100 15

RAS/N0142.To provide
50 50 - - 100 12
leadership for your team

RAS/N0151.Manage a budget 50 50 0 0 100 15

RAS/N0167.Utilize AI for
Optimized Management of 50 50 0 0 100 10
Retail Department

DGT/VSQ/N0102.Employability
20 30 - - 50 3
Skills (60 Hours)

Total 370 380 - - 750 100

NSQC Approved || Retailers Association’s Skill Council of India 49

 Qualification Pack

Acronyms

NOS National Occupational Standard(s)

NSQF National Skills Qualifications Framework

QP Qualifications Pack

TVET Technical and Vocational Education and Training

NSQC Approved || Retailers Association’s Skill Council of India 50

 Qualification Pack

Glossary

Sector is a conglomeration of different business operations having

similar business and interests. It may also be defined as a distinct
Sector
subset of the economy whose components share similar characteristics
and interests.

Sub-sector is derived from a further breakdown based on the

Sub-sector
characteristics and interests of its components.

Occupation is a set of job roles, which perform similar/ related set of

Occupation
functions in an industry.

Job role defines a unique set of functions that together form a unique
Job role
employment opportunity in an organisation.

OS specify the standards of performance an individual must achieve

when carrying out a function in the workplace, together with the
Occupational
Knowledge and Understanding (KU) they need to meet that standard
Standards (OS)
consistently. Occupational Standards are applicable both in the Indian
and global contexts.

Performance Criteria Performance Criteria (PC) are statements that together specify the
(PC) standard of performance required when carrying out a task.

National
NOS are occupational standards which apply uniquely in the Indian
Occupational
context.
Standards (NOS)

QP comprises the set of OS, together with the educational, training and
Qualifications Pack
other criteria required to perform a job role. A QP is assigned a unique
(QP)
qualifications pack code.

Unit code is a unique identifier for an Occupational Standard, which is

Unit Code
denoted by an ‘N’

Unit title gives a clear overall statement about what the incumbent
Unit Title
should be able to do.

Description gives a short summary of the unit content. This would be

Description helpful to anyone searching on a database to verify that this is the
appropriate OS they are looking for.

Scope is a set of statements specifying the range of variables that an

Scope individual may have to deal with in carrying out the function which have
a critical impact on quality of performance required.

NSQC Approved || Retailers Association’s Skill Council of India 51

 Qualification Pack

Knowledge and Understanding (KU) are statements which together

Knowledge and specify the technical, generic, professional and organisational specific
Understanding (KU) knowledge that an individual needs in order to perform to the required
standard.

Organisational context includes the way the organisation is structured

Organisational
and how it operates, including the extent of operative knowledge
Context
managers have of their relevant areas of responsibility.

Technical knowledge is the specific knowledge needed to accomplish

Technical Knowledge
specific designated responsibilities.

Core skills or Generic Skills (GS) are a group of skills that are the key to
learning and working in today’s world. These skills are typically needed
Core Skills/ Generic
in any work environment in today’s world. These skills are typically
Skills (GS)
needed in any work environment. In the context of the OS, these include
communication related skills that are applicable to most job roles.

Electives are NOS/set of NOS that are identified by the sector as

contributive to specialization in a job role. There may be multiple
Electives
electives within a QP for each specialized job role. Trainees must select
at least one elective for the successful completion of a QP with Electives.

Options are NOS/set of NOS that are identified by the sector as

Options additional skills. There may be multiple options within a QP. It is not
mandatory to select any of the options to complete a QP with Options.

NSQC Approved || Retailers Association’s Skill Council of India 52