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Unit 1

The document outlines key concepts in the IT-ITES industry for Class IX, including types of BPO services such as customer support and technical support, and sectors where IT is applied like education and healthcare. It explains video conferencing technology and highlights the use of IT in libraries for digital catalogs and management systems. Additionally, it provides application-based questions related to technical support for software issues and file transfer methods.

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15 views2 pages

Unit 1

The document outlines key concepts in the IT-ITES industry for Class IX, including types of BPO services such as customer support and technical support, and sectors where IT is applied like education and healthcare. It explains video conferencing technology and highlights the use of IT in libraries for digital catalogs and management systems. Additionally, it provides application-based questions related to technical support for software issues and file transfer methods.

Uploaded by

priyatarun0011
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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RRK SCHOOL CHANDAUSI

SUBJECT: - INFORMATION TECHNOLOGY


CLASS: - IX
(PART –B)UNIT 1 INTRODUCTION TO IT-ITES INDUISTRY
ANSWER THE FOLLOWING
1.Write the types of BPO services.
2.List the name of sectors in which the IT industry is classified.
3.What is Video Conferencing?
4.Which are the different areas of healthcare where IT is used? and How?
5.How is IT used in libraries?

Anwers
1.The different types of BPO services are:
• Customer support services: Handling customer interactions, inquiries, and support.
• Technical support services: Providing assistance for technical related issues.
• Data entry services: Managing and inputting data entry students, voters, mortgage etc.
• Accounting services: Handling tasks like payroll, balance sheet, etc.
• Finance and accounting: Managing financial records and transactions.
• Marketing and sales services: Conducting market research and sales activities.
• Human resource services: Support with man power to do different activity in a firm likeCleaning, Gardening,
Transportation etc.

2.Sectors in which the IT industry is classified are:


• IT in Education • IT in Banking
• IT in Software development
• IT Insurance
• IT in Marketing
• IT in Healthcare
• It in Science and Engineering
• IT in Research
• IT in Business
• IT in Entertainment
• IT in Communication
• IT in Social Networking

3. Video Conferencing is a technology that allows users in different locations to hold face-to-face meetings virtually,
using video and audio transmission over the internet

4. IT in healthcare:
• Electronic Health Records (EHRs): To store and manage patient data.
• Telemedicine: To provide remote healthcare services.
• ICT in Diagnosis: Different machines are used for the diagnosis and treatment like ECG machine, Blood sugar testing
machine, MRI machine etc.
• Hospital management systems: To streamline administrative tasks.
• IT in Science, Research and development: For medical advancements.
5. IT in libraries:
• Digital catalogs: To search for books and resources.
• Digital libraries: To access e-books, journals, and databases.
• Internet access: To provide information and research opportunities
• Library management systems: To manage inventory and circulation.
• Multimedia resources: To offer access to audio and video material

APPLICATION BASED QUESTIONS

1.Aryan purchased a new software application but is unable to install it on his computer. He wants quick assistance to
resolve this issue without visiting a service center. Which type of BPO service would you suggest Aryan contact?

Ans. 1. Type of BPO service for software installation issue: Technical support (Help desk services).

2. Arjun is working in a software development company and needs to transfer large files between computers in different
offices across the world. Which communication method should he use to ensure a fast and secure transfer of files?

Ans. 2. Communication method for file transfer: File Transfer Protocol (FTP) or cloud storage services.

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