TEST 3

Part 1
1.

(A) He's leaning over a container.

(B) He's digging in a garden.
(C) He's replacing some floor tiles.
(D) He's trimming some trees.

2.

(A) A customer is picking up some clothing at a

dry cleaner's
(B) A customer is trying on a jacket.
(C) A customer is handing a worker some cash.
(D) A worker is typing on a computer.
3.

(A) She's paying for her meal.

(B) She's pouring a beverage.
(C) She's facing a refrigerated display case.
(D) She's ordering her lunch from a server.

4.

(A) He's putting vegetables into a bag.

(B) He's setting up a tent.
(C) The rear doors of a van are closed.
(D) Some boxes have been stored inside a
vehicle.
5.

(A) The speaker is positioned next to a podium.

(B) The man is drawing a graph on a presentation
board.
(C) One of the women is watching a video.
(D) One of the women is adjusting her glasses.
Part 2
7. How was the security audit today? 8. What dinner specials do you have today?
(A) I can secure them. (A) We have baked salmon.
(B) Very productive. (B) For the first time.
(C) If you like. (C) No, I haven't.

9. When will the order be delivered? 10. What's the monthly membership fee for that
(A) Not until Wednesday afternoon. service?
(B) It's time to put them away. (A) Twenty euros.
(C) The light is on in the mail room. (B) Next month.
(C) Don't let me forget

11. Did you receive the e-mail I sent? 12. Why don't you have the meeting this
(A) I need a receipt for that. afternoon?
(B) Call a delivery service. (A) Just past the library and across the street.
(C) I haven't looked at my computer today. (B) Otherwise, I think it's fine.
(C) Because we have a lot to do today.

13. Where did you post the schedule? 14. Who is leading the safety seminar?
(A) I hung a copy on the conference room door. (A) That's what he said.
(B) In a few hours. {B) Elizabeth will do it
(C) Are you sure you submitted it? (C) Whenever management prefers.

15. Could you please fill out your time sheet by 3 16. When is the electrician supposed to get
P.M. today? here?
(A) How much time do you have? (A) The package got here last night.
{B) OK, I'll make a note to do that. (B) I didn't drive to work today.
(C) I will place the order as soon as possible. (C) She just let me know she's running late.

17. I'd like to schedule your performance review 18. Haven't you been trained to use this
meeting. machine?
(A) That is a high-performing team. (A) I can get them to take a look.
(B) The food here is very good. (B) We need to finish before noon.
(C) OK, let me look at my calendar. (C) I use it all the time.

19. Did you bring your computer home or leave 20. Why don't we create a video tour of the
it at work? convention space?
(A) Yes, last week. (A) I lost it yesterday.
(B) left it at the office. (B) That film has been very popular.
(C) In ten minutes. (C) I thought you already did that.

21. Isn't the food usually served at this time? 22. Do you take the bus or train to work?
(A) There's been a schedule change.
(A) I love to travel.
(B) The reviews of that product have been
negative. (B) I prefer to drive.
(C) I'll go tomorrow instead.
(C) I only work on Tuesdays.

23. Would you like me to make the reservation 24. Why are you cleaning the laboratory?
for you? (A) Just stack the books against the wall.
(A) The hotel has a fitness club. (B) I will attend if I have to.
(B) No, I haven't heard of it. (C) Haven't you seen the inspection report?
(C) Sure, let me find the form.

25. What do you think of the highlighted 26. Who's going to receive the final delivery?
paragraphs in this document? (A) When everyone leaves the office.
(A) I think they need further revisions. (B) I can wait for it.
(B) There's some storage space upstairs. (C) Yes, but only on Fridays.
(C) This room has very good lighting-

27. I could book our flights now, right? 28. Why do we have to reschedule this event?
(A) It's a long flight. (A) This weekend or maybe early next week.
(B) The trade show hasn't been confirmed. (B) I will do it as soon as possible.
(C) It's in the other room. (C) My doctor's appointment couldn't be
moved.

29. We should really consider expanding our 30. Do you know whose jacket that is in the
storefront. conference room?
(A) Didn't you see the contract for the work? (A) Sure, if they're already planning to go.
(B) I don't know how far it is. (B) A few people have blue ones like that.
(C) We could borrow one for you. (C) Yes, Janelle usually orders them for us.

31. When do you usually exercise?

(A) Fitness is important for everyone.
(B) An affordable machine.
(C) My doctor has suggested that I stop for a
while.
Part 3
32-34:

M: Excuse me, I saw the ad for your department 32. Why did the man choose to shop at the
store on the Internet, so I decided to stop by. store?
You're having a big sale today, right? Does that
A. The staff is very helpful.
apply to Jewelry items, too?
B. The store is close to his office.

C. He saw an online advertisement.

W: Absolutely. Everything in the display cases is
up to half-off the full price. Did you bring the D. His friend recommended the store.
coupon that came with the advertisement?

33. What does the woman ask for?

M: Actually, I printed it out but then forgot it at
my office. I will come back after work to take a A. A credit card
better look. Maybe I can get all my gift shopping B. A discount coupon
done for the entire year!
C. A customer receipt

D. A piece of identification

34. Why does the man say he will return at a

later time?

A. He is late for a meeting.

B. He wants to go to another store.

C. He has to make a phone call.

D. He left something at the office.

35-37:

W: Hello, Mr. Yang. I have a shirt that I'd like to 35. Where is this conversation most likely taking
add to my dry cleaning order. It has a coffee place?
stain, and I was hoping you could remove it.
A. At a clothing store

B. At a coffee shop
M: We can definitely get this stain out. It'll be
C. At an employment agency
ready by the end of the week. I'll also have the
suit you dropped off earlier ready by then, too. D. At a dry cleaner's
W: Oh, I was hoping I could wear the shirt and 36. What is the woman doing on Thursday?
suit to a job interview I have on Thursday. Is
A. Interviewing for a job
there any way it can be done sooner?
B. Picking up a coworker

C. Visiting a friend
M: That's no problem – I'll start working on them
right away so that both are ready by tomorrow. D. Leaving on a business trip

37. What does the man offer to do?

A. Exchange a purchase

B. Provide express service

C. Make a reservation

D. Order a special product

38-40

M: Hi, this is Roger from Jefferson Repair 38. Why will the man visit the woman's office?
Services. I was supposed to come to your office
A. To make a repair
to fix an air conditioner this afternoon, but my
current job is taking longer than expected. I won't B. To pick up a package
be able to make it there until about six P.M.
C. To give a presentation

D. To set up a workstation
W: Thanks for letting me know. Everyone at our
office leaves around five-thirty, but the building
security officer will be here all night. I'll ask him 39. What does the woman say she will do?
to let you in. A. Reserve a conference room

B. Meet a customer
M: Thanks, I'd appreciate that. And when I'm C. Talk to a security officer
done with the repair, should I just leave the
D. Review an estimate
invoice with him?

40. What does the woman ask the man to e-mail

W: Actually, could you send it to me by e-mail? I her?
think that would be better.
A. A survey

B. A report

C. An invoice

D. An agenda

41-43

M: Hi, welcome to Royal Stationery. How may I 41. What is the woman shopping for?
help you?
A. Envelopes

B. Art supplies
W: Well, I was wondering if you could help me
C. Books
find something. I have to mail some photographs,
so I need some large envelopes that won't bend. D. Office equipment

M: Hmm ... I'm not sure if we have those here. 42. What does Omar say about an item?
Let me ask my colleague ... Hey, Omar, do you A. It is out of stock.
know if we have card-stock envelopes?
B. It is located on a different floor.

C. It is being sold at a reduced price.

M: Yeah, we do, just not on this floor. Let me
D. It has received positive customer reviews.
show you. Follow me, please.

43. What additional service does Omar

W: Oh, great. And do you know if there's a post
mention?
office nearby? I need to send the photos today.
A. Equipment upgrades

B. Online purchasing
M: Actually, we have a shipping kiosk inside our
store. It's right by the shipping supplies. C. In-store mailing

D. Free returns
W: That's perfect. Thanks!
44-46:

W: I spoke with Sam Jenkins on the phone this 44. What are the speakers organizing?
morning. We had invited him to be our keynote
A. A television interview
speaker at the conference in August, but it turns
out he's not able to come after all. B. A dinner party

C. A concert
M: Really? That's a pity. We need to find a D. A conference
replacement pretty quickly then. Remember, the
conference programs are going to be printed next
week. 45. What problem does the woman mention?

A. A speaker has canceled.

W: Would you mind looking through your B. A venue has been closed.
contacts and coming up with a few good
alternates? C. A flight was delayed.

D. A delivery was not made.

M: Actually, I know the perfect person-Carmen

Vasquez .... She'd attract a big audience and is a 46. What most likely will the man do next?
fantastic speaker. I'll call her now and let you
know what her response is. A. Send an e-mail

B. Prepare a presentation

C. Make a phone call

D. Buy some tickets

47-49:

W: Hi, Carlos. Did you see the new schedule for 47. Where most likely do the speakers work?
next month's fitness classes? I scheduled you to
A. At a sporting goods store
teach the two classes you requested.
B. At a hospital

C. At a warehouse
M: Oh wow, thanks. Hmm, I see the two classes
are back-to-back. D. At a fitness center

W: Yes, is that a problem? 48. What does the man imply when he says,
"and who can do that"?

A. He is asking for a volunteer.

M: Well, the aerobics class is scheduled to start
right after my weight-lifting class. This means B. He wants to know the name of a staff member.
there's only five minutes to put away the exercise
C. He thinks a task is impossible.
equipment and get ready for the next class, and
who can do that? D. He is interested in an applicant's qualifications.

W: Ahh, good point. Why don't I just change the 49. What does the woman offer to do?
start time of your aerobics class? Let's have it
start ten minutes later. A. Change a schedule

B. Check the inventory

C. Clean up a work space

D. Respond to an inquiry
50-52

W: Craig, I have to print copies of the quarterly 50. What are the speakers discussing?
earnings report for the board meeting next week.
A. Selecting a new board member
Have you made the updates to it yet?
B. Setting up an e-mail account

C. Submitting an itinerary
M: I'm still working on some of the final figures.
The accounting software was down for D. Preparing a report
maintenance all day yesterday, so I'm a little
behind. When do you need it by?
51. Why was the man unable to complete a
task?
M: By the end of the day, if possible. I have to
pick up some board members at the airport on A. A newsletter contained an error.
Monday morning, so I want to get the report B. Quarterly sales had declined.
finished up this week.
C. Some software was not working.

D. A colleague was unavailable.

52. What does the woman say she will do on

Monday?

A. Go to the airport

B. Change a reservation

C. Contact the technology department

D. Mail a contract to a client

53-55

M: Hi, my name is Karl Brommer. I called earlier 53. What does the man say he will do next
to have my medical records printed because I month?
need to bring a copy with me when I move to
A. Finish a health course
London next month.
B. Attend a medical conference

C. Go on vacation
W1: OK, let me see, sir. Who is your doctor?
D. Move to another city

M: Doctor Patel.
54. According to the conversation, what did
 Maria do earlier?

W1: All right. Yes. I think my colleague Maria A. She changed an appointment.
printed them earlier today. One moment...
B. She ordered a prescription.
Maria?
C. She printed some documents.

D. She examined a patient.

W2: Yes?

55. What does Maria ask the man to do?

W1: You printed Mr. Brommer's records earlier,
right? A. Make a payment

B. Sign a form
W2: Yes. I just need you to sign this release form C. Sit in a waiting room
before I give these to you.
D. Call a pharmacy

M: Of course. Do you have a pen?

56-58

M: Hello. I ordered a briefcase through your Web 56. Why is the man calling?
site on March tenth, and I just noticed on my
A. He would like a product catalog.
credit card statement that the charge appeared
two times. B. He has not received his order.

C. He needs to know a store's address.

W: I'm sorry, sir. We were having trouble with D. He was charged twice for a purchase
our Internet server on that date. As a result,
some online transactions were duplicated.
57. What does the woman explain about?

M: Oh, really? A. A current renovation

B. An expired credit card

W: Yes. We're in the process of issuing refunds- C. A technical problem

but I can put yours through right now if you'd D. A shortage of merchandise
like.
 58. What does the woman ask the man to do?

M: OK, that'd be great. Thanks very much. A. Keep a receipt

B. Answer survey questions

W: You're welcome. Um, after I take care of this C. Shop at a different location
for you, would you mind participating in our
D. Provide an item number
customer survey?

M: Yeah, sure, I can do that.

59-61

W: Hey, Jun. It's Mina. I'm here trying to get into 59. Where most likely is the woman?
the building, but when I scan my ID badge, the
A. At a building entrance
door won't open.
B. On a train platform

C. In a conference room
M: OK. This happened to a few other people
today. If you give me your employee ID number, D. In an elevator
I'll reenter your credentials into the security
system. After that, the badge scanner should
recognize your ID. It'll only take a minute. 60. What information does the man ask for?

A. A password
W: Yeah, but can you just let me in first? I'm B. An employee number
really in a hurry.
C. A name

D. A company address
M: There's a policy against that. I'd have to fill out
a report... Let me just re-enter your information.
It really will only take a minute. 61. Why does the man say, "There's a policy
against that"?

A. To make a recommendation

B. To criticize a mistake

C. To refuse a request

D. To ask for clarification

62-64

W: Excuse me, sir–I think you might be sitting in

my seat. My ticket says I'm supposed to be in
seat A by the window.

M: I'm sure I'm in 14A. Let's look at your boarding

pass. Hmm, I see the problem. You're seated right
behind me.
62. What is the purpose of the conversation?

W: Oh, thanks, but... would you mind changing A. To explain a procedure

places with me? My colleague's going to be
B. To resolve a problem
sitting in 14B, and we have some business to
discuss on the trip. C. To improve a service

D. To negotiate a price

M: Sure, that's fine. I just want a window seat.

We probably should tell the flight attendant
63. Look at the graphic. Which seat was the
about the switch, though.
woman originally assigned to?

A. 14A

B. 14B

C. 15A

D. 15C

64. What does the man recommend doing?

A. Checking an airport arrival monitor

B. Asking about a meal selection

C. Requesting a discount voucher

D. Notifying flight staff of a change

65-67

W: Hi, Arlo. How's the townhouse renovation

project going?

M: Good! The house is old, but it doesn't have

any structural problems–we've made a lot of
progress.

W: Great! I'd really like to put this property on

the market in the beginning of April-it's the best 65. What most likely is the man's profession?
time to sell a house. Will all the work be
completed by then? A. Landscape architect

B. Construction manager

M: Let me check my calendar. So... we've just C. Plumber

completed the floor installation, and we're going D. Hardware store owner
to start painting next week. So yes, we should be
done by the end of March.
66. Look at the graphic. What stage of the
renovation will begin next week?
W: OK! Could you send me some information
about your total expenses? It'll help me come up A. Stage 1
with a price for the house. B. Stage 2

C. Stage 3

D. Stage 4

67. What does the woman ask the man to send?

A. An invitation

B. A list of costs

C. Some photos

D. A Web site address

68-70

M: Judy, did you know we're considering buying

Yantz Foods? I just read the report-have you seen
it?

W: No, not yet. What does it say?

M: Well, we still wouldn't be the biggest

company in the industry, but we'd be much more
competitive. The first page shows the industry 68. What are the speakers mainly discussing?
market shares.
A. A marketing campaign

B. A business acquisition
W: So, it looks like we're already the second
C. An annual budget
biggest, and acquiring Yantz Foods will definitely
keep our market share larger than Bowlton's. D. Employment figures

M: That's right. I think acquiring the company 69. Look at the graphic. Where do the speakers
would be the right move. work?

A. Armer Company

W: Well, now that I'm reading the report, I'm not B. Yantz Foods
sure... I see that Yantz's profits went down last
C. Bowlton
quarter-maybe it isn't such a good idea.
D. The Park Group

70. Why does the woman say she is not

convinced?

A. The man is not familiar with a business

strategy.

B. Some figures are not accurate.

C. She does not want to hire new employees.

D. A company's profits have decreased.

Part 4
71-73

W-Br: Good morning, everyone! We hope you've 71. At which event is the announcement being
made?
been enjoying the conference on educational
technology this week. Tomorrow, in addition to A. A book fair.

our workshops and presentations, you'll have the B. A product launch.

option of leaving the convention center to go on C. A technology conference.
one of the site visits we've arranged. There are D. A charity fundraiser.
two choices. You can tour either a local high
school or the public library's computer
72. According to the speaker, what can some
laboratory. These tours are free, and we expect listeners do tomorrow?
them to be very popular. We have limited seats A. Go on a tour.
on the buses, so please make sure to sign up
B. Attend an opening ceremony.
early at the desk by the entrance.
C. Participate in a focus group.

D. Win a prize.

73. What are the listeners instructed to do?

A. Use an alternate entrance.

B. Register in advance.

C. Complete a survey.

D. Meet at a designated location.

74-76

M-Au: Today I want to focus our discussion on 74. What product does Castillo manufacture?
Castillo, a clothing brand we will start selling in A. Jewelry.
our stores next month. As you know, our stores B. Clothing.
attract mainly younger shoppers. In thinking
C. Art supplies.
about fashion trends we want to feature, the
D. Backpacks.
marketing department has found that customers
aged twelve to eighteen prefer styles that come
in a lot of different colors. We chose Castillo as a 75. Why does the speaker say, "Just look at the
color selection in these samples"?
new vendor for this very reason. Just look at the
color selection in these samples! Now, the A. To introduce a new manufacturing technique.

finances of carrying Castillo’s line, Hae-Rim will go B. To assign a task.

over the anticipated costs and profit estimates. C. To express disappointment.

D. To support a decision.

76. What will Hae-Rim do?

A. Present financial information.

B. Share competitor data.

C. Analyze survey results.

D. Introduce advertising layouts.

77-79

M-Cn: Before we open the café today, I want to 77. Who most likely is the speaker?
tell you about some seasonal menu changes. I A. An investment banker.
just got word from corporate headquarters that B. A city official.
new coffee beverages will be on the menu
C. A food scientist.
starting next week. One of the new drinks is
D. A restaurant manager.
called Winter Delight. I've got some samples of it
here for everyone to try. Now, a number of
78. According to the speaker, what will happen
different syrup flavors, such as vanilla or
next week?
hazelnut, can be added to this drink. So please be
A. Some new equipment will be installed.
extra careful when you're preparing customers'
B. A corporate office will relocate.
orders. We want to make sure they get exactly
what they want. C. New menu items will be available.

D. Seasonal employees will begin work.

79. What does the speaker warn listeners

about?

A. Preparing orders carefully.

B. Wearing proper attire.

C. Recording hours accurately.

D. Taking inventory daily.

80-82

W-Br: Hi Roberto, it's Amanda. The company 80. Why is the speaker calling?
president wants J-1 Electronics to have a booth at A. To register for a training session.
the trade fair in New York in June, and he wants B. To request help with a project.
us to make the arrangements and come up with a
C. To book a meeting room.
display. I know I said we really need to focus on
D. To get updated customer information.
updating the client database this week, but this
trip just came up—it wasn't my idea. Anyway, I'll
81. What does the speaker imply when she says,
get the rest of the sales team together today, so
we can brainstorm some ideas for the display. "it wasn't my idea"?
But in the meantime, could you contact the fair A. She knows a change is inconvenient.
organizers about getting a booth? Thanks and let B. She thinks a colleague deserves credit.
me know if you have any questions.
C. She would like the listener's opinion.

D. She is going to explain a new procedure.

82. What does the speaker ask the listener to

do?

A. Order business cards.

B. Check a mailbox.

C. Revise a report.

D. Reserve a booth.
83-85

W-Am: You have reached customer service at 83. What will the company do beginning on June
1?
Ocean Shipping-a leader in international shipping
services. We're happy to announce that starting A. Accept reservations online.

June first, we'll begin offering shipping services to B. Provide service to a new location.
Brazil. Note that if you are planning to ship a C. Offer a customer loyalty program.
vehicle to any location overseas, you must D. Lower its express shipping rates.
provide proof of ownership. Your call may be
recorded, and the recording could be used for
84. According to the speaker, what must
quality control or training purposes. Thank you customers do in order to ship a vehicle?
for calling Ocean Shipping. A. Show proof of ownership.

B. Provide an extra set of keys.

C. Purchase additional insurance.

D. Get a mechanical inspection.

85. What does the speaker indicate about the

call?

A. It will be redirected to a different department.

B. It will be answered in the order in which it was

received.

C. It may be several minutes until a

representative answers.

D. It may be recorded for future use.

86-88

M-Cn: Hello everyone and welcome to Markell 86. Who is the intended audience for the talk?
County Playhouse. Thank you for volunteering to A. Theater patrons.
help make costumes for our next production B. Costume makers.
Changing Time. Because this play has so many
C. Ticket sellers.
characters, we'll have to work hard to get ready
for opening night on April twelfth. Each character D. Stage musicians.
has about three different outfits, so that's a lot of
sewing for all of us. The dress rehearsal, in 87. What does the speaker mention about the
complete costume, is only five weeks away, so play?
we'll need everything done by then. A. It is very long.

B. It is set in the past.

C. There are many characters.

D. There is a waiting list for tickets.

88. What will take place in five weeks?

A. A photography session.

B. A dinner reception.

C. A fashion show.

D. A dress rehearsal.
89-91

W-Am: Hi Pierre, this is Emma. I know we were 89. What was the speaker supposed to do this
morning?
supposed to meet in the conference room at 9
this morning to begin discussing the renovations A. Interview a job applicant.

to the lobby, but I'm calling to let you know I'm B. Attend a meeting.
having a problem with transportation. I was at C. Pick up a client.
the train station when train service was D. Lead a tour group.
suspended. Now I’m going to find a taxi but it
may take a while before I get to the office. Why
90. What transportation problem does the
don't we go out to lunch today instead? I hope speaker mention?
this will work for you, because I have some ideas A. A road has been closed.
for the project that I’d like to talk about.
B. A bridge is under construction.

C. A train service is unavailable.

D. A flight has been delayed.

91. What does the speaker suggest?

A. Inviting other colleagues.

B. Posting a notice.

C. Holding a phone conference.

D. Having lunch together.

92-94

M-Au: Thanks for inviting me to your annual 92. What industry does the speaker work in?
planning meeting. We're glad that you're A. Renewable energy.
considering us to meet the energy needs of your B. Computer technology.
factory. My company, Stillman Technology, is
C. Publishing.
committed to providing renewable energy to
D. Real estate.
businesses like yours. By choosing to install our
solar panels, you can power all your facilities with
93. What does the speaker imply when he says,
affordable clean energy. And, hundreds of
businesses have signed up. I’m sure you have a "hundreds of businesses have signed up"?
lot of questions. But first, I'd like to show a video A. He is worried about meeting client demands.
of a speech our president gave when we received B. He expects an industry to start changing.
the Eco-Industry award at a conference last year.
C. The listeners should choose his company.

D. The listeners will receive a list of contacts.

94. What will the listeners see in the video?

A. A virtual tour.

B. An award-acceptance speech.

C. Product features.

D. Installation instructions.
95-97

M-Cn: Hello, this is Fred Capo, from Member

Relations at Greenwood Gym. I just wanted to
thank you for participating in our member survey.
Everyone who completed a survey will receive a
five-dollar voucher, which can be used for any
class fees or in our café. I've already sent it to
your e-mail. Also, looking at your feedback, I see
that you've given very high ratings overall for our 95. Who is the message most likely for?
gym. Thank you! For the category that you gave A. A fitness instructor.
five Stars to, I'd like to ask you a few more B. A data analyst.
questions. If you have time, please give me a call
C. A gym member.
back at 555-0184.
D. A marketing expert.

96. What does the speaker say he has e-mailed

the listener?

A. A discount voucher.

B. Driving directions.

C. A fitness magazine.

D. Class schedules.

97. Look at the graphic. Which category does the

speaker request more information about?

A. Cleanliness.

B. Location.

C. Staff friendliness.

D. Cost.
98-100

M-Au: Welcome to today’s class on small

business start-ups. We'll be talking about
designing a logo that represents the company
you're creating. It's how customers will identify
you, so the first thing you should do is consider
the message you want to communicate. Please
take a look at the handout in front of you. We'll 98. Where is the talk most likely taking place?

talk about each of the features, but let's begin by A. At a business class.
looking at the phrase, "Creative advertising at B. At a software training session.
your fingertips". The function of this part of the C. At a department meeting.
logo is to tell customers what the company is all
D. At a client presentation.
about. Now, try to come up with phrases that
might work for your own business-you'll find
99. Look at the graphic. Which part of the logo
some paper and pens in your packets. does the speaker discuss first?

A. The name.

B. The background.

C. The image.

D. The tagline.

100. What will the listeners do next?

A. Break into small groups.

B. Write down some ideas.

C. Read an article.

D. Check a Web site.