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The document contains a summary of various internet service incidents reported on December 5 and 6, 2023, detailing the incident IDs, timestamps, customer information, and technical issues encountered. It includes the status of each incident, the assigned owners, and the resolution times. The incidents primarily relate to internet connectivity issues categorized under technical problems.

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4 views7 pages

Report

The document contains a summary of various internet service incidents reported on December 5 and 6, 2023, detailing the incident IDs, timestamps, customer information, and technical issues encountered. It includes the status of each incident, the assigned owners, and the resolution times. The incidents primarily relate to internet connectivity issues categorized under technical problems.

Uploaded by

ksndk
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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INCIDENTTTR CUS SUMMARYREPORTED OWNER GOWNER CUSTOMESERVICE WITEL WORKZON

INC28512000:34:14 [1526402202023-12-06TIER1-BDG-SLMSPTPL-TSEL INTERNETKEDIRI MJT


INC28501500:38:33 192920 / s 2023-12-06TIER1-BDG-SLMSPTPL-TSEL INTERNETKEDIRI NDL
INC28494000:23:22 [1526392062023-12-06TIER1-BDG-SLMSPTPL-TSEL INTERNETKEDIRI PAE
INC28471601:52:52 [1526112042023-12-06TIER1-BDG-SLMSPTPL-TSEL INTERNETKEDIRI NJK
INC28440102:46:36 T1 / 200302023-12-06TIER1-BDG-SLMSPTPL-TSEL INTERNETKEDIRI NJK
INC28345500:05:29 T2 / 713372023-12-06TIER1-BDG-SLMSPTPL-TSEL INTERNETKEDIRI PAE
INC28264101:59:43 T1 / 196832023-12-06TIER1-BDG-SLMSPTPL-TSEL INTERNETKEDIRI PAE
INC28019802:11:22 [1526112242023-12-05TIER1-BDG-SLMSPTPL-TSEL INTERNETKEDIRI NJK
INC27930802:52:13 165656//s 2023-12-05TIER1-BDG-SLMSPTPL-TSEL INTERNETKEDIRI NDL
INC27847802:46:43 Internet L 2023-12-05TIER1-BDG-SLMSPTPL-TSEL INTERNETKEDIRI KDI
INC27790602:57:33 [1526392142023-12-05TIER1-BDG-SLMSPTPL-TSEL INTERNETKEDIRI PAE
STATUS STATUS DTICKET I REPORTED CONTACTCONTACTCONTACTBOOKING DESCRIPTREPORTED
MEDIACA 2023-12-06 19:48:46 MY.INDIH 8.57E+10 DONI KURdonijunot5 2023-12-07Reassigned By HD
MEDIACA 2023-12-06 19:19:50 MOCHAMAD 8.79E+10 Anita 2023-12-07Reassigned By HD
MEDIACA 2023-12-06 18:43:02 MY.INDIH 8.16E+10 Diah agustidiahagustina075@gmail.com
MEDIACA 2023-12-06 19:01:48 MY.INDIH 8.56E+10 Dhyna Octadhyna.octa2023-12-07Reassigned By HD
MEDIACA 2023-12-06 19:03:21 MUHAMMAD 8.52E+10 IBU Ariestaristamahar2023-12-07Reassigned By HD
SALAMSIM2023-12-06 20:01:40 SITI.KHO 8.57E+10 MUHAMMAharisshofy 2023-12-07Reassigned By HD
SALAMSIM2023-12-06 20:01:24 SRI.DEWI.082174333bp dany - Reassigned By HD
SALAMSIM2023-12-06 06:30:40 MY.INDIH 8.23E+10 novi agus bedjoea@gmail.com
SALAMSIM2023-12-06 02:01:22 INTAN.FI 8.56E+09 MAHNUNATUD DAROI 2023-12-06Reassigned By HD
SALAMSIM2023-12-05 23:30:56 BETA.NUR8.95E+11 Eddy Goentoro 2023-12-06Reassigned By HD
SALAMSIM2023-12-05 21:31:40 MY.INDIH 8.12E+10 mahfud ali mmahfud652023-12-05Reassigned By HD
SOURCE TSUBSIDIA EXTERNALCHANNELCUSTOMECLOSED BCUSTOMER CUSTOMESERVICE ISERVICE
CUSTOMER MYINX-170 40 HVC_SILVER 55488969 DONI KUR55488969 1.53E+11
CUSTOMER 231206-12 19 REGULER 32383200 UMAMAH 32383200 1.53E+11
CUSTOMER MYINX-170 40 REGULER 31300481 DIAH AGUS31300481 1.53E+11
CUSTOMER MYINX-170 40 REGULER 30652411 SURYATA 30652411 1.53E+11
CUSTOMER 231206-11 2 HVC_SILVER 54437814 ARISTA M54437814 1.53E+11
CUSTOMER 231206-11 2 REGULER 59594000 KALIGIS 60074065 1.53E+11
CUSTOMER 231206-10 2 HVC_PLATINUM 33542430 DANY AN 33542430 1.53E+11
CUSTOMER MYINX-119 40 HVC_PLATINUM 65351512 NOVI AGU65351512 1.53E+11
CUSTOMER 231205-11 19 HVC_SILVER 60796167 MAHNUNAT 60796167 1.53E+11
CUSTOMER 231205-11 4 REGULER 37335841 EDDY GO 37335841 1.53E+11
CUSTOMER MYINX-170 40 HVC_SILVER 41792169 PEPTI RO 41792169 1.53E+11
SLG TECHNOLLAPUL GAUL ONU RX PENDING DATEMODIINCIDENTREGION SYMPTOM
SILVER Fiber 0 | -17.4 2023-12-06 19:48:49 REG-5 INTERNET | TECHNICAL | T
SILVER Fiber 0 | -19.174 2023-12-06 19:19:52 REG-5 INTERNET | TECHNICAL | T
SILVER Fiber 0 -18.24 2023-12-06 18:43:02 REG-5 INTERNET | TECHNICAL | B
SILVER Fiber 0 | -17.772 2023-12-06 20:29:58 REG-5 INTERNET | TECHNICAL | T
SILVER Fiber 0 NULL | -19.508 2023-12-06 20:25:15 REG-5 INTERNET | TECHNICAL | T
SILVER Fiber 0 | -16.79 2023-12-06 20:01:40 REG-5 INTERNET | TECHNICAL | T
SILVER Fiber 0 NULL | -18.24 2023-12-06 20:01:24 REG-5 INTERNET | TECHNICAL | T
SILVER Fiber 0 -16.946 2023-12-06 10:56:53 REG-5 INTERNET | TECHNICAL | B
SILVER Fiber 0 | -20.316 2023-12-06 18:09:58 REG-5 INTERNET | TECHNICAL | T
SILVER Fiber 0 | -20.862 2023-12-06 09:50:55 REG-5 INTERNET | TECHNICAL | T
SILVER Fiber 0 | -20.41 2023-12-06 14:08:38 REG-5 INTERNET | TECHNICAL | T
HIERARCHSOLUTIONDESCRIPTKODE PR PERANGKTECHNICIDEVICE NWORKLOGCLASSIFI REALM
INTERNET | TECHNICAL | TidakINDIHOME
B - DROP CORE - SAMBU 16921124 ODP-MJT-FTech CloseTECHNICAL
INTERNET | TECHNICAL | TidakINDIHOME
B - DROP CORE - GANTI 16850538 ODP-TUL-FTech CloseTECHNICAtelkom.net
INTERNET | TECHNICAL | Bisa INDIHOME
Br - ONT - RESTART ONT - InterneODP-PAE-Freboot ont TECHNICAL
INTERNET | TECHNICAL | TidakINDIHOME
B - DROP CORE - SAMBU 15887944 ODP-NJK-FTech CloseTECHNICAL
INTERNET | TECHNICAL | TidakINDIHOME
B - DROP CORE - SAMBU 16941680 ODP-NJK-FTech CloseTECHNICAtelkom.net
INTERNET | TECHNICAL | TidakINDIHOME
B - DROP CORE - SAMBU 16911119 ODP-PAE-FTech CloseTECHNICAtelkom.net
INTERNET | TECHNICAL | TidakINDIHOME
B - DROP CORE - SAMBU 16982506 ODP-PAE-FTech CloseTECHNICAtelkom.net
INTERNET | TECHNICAL | Bisa INDIHOME
Br - ONT - ganti ONT - ONT Tipe ODP-NJK-FCaring SA TECHNICAL
INTERNET | TECHNICAL | TidakINDIHOME
B - DROP CORE - SAMBU 15887924 ODP-NDL-FCaring SA TECHNICAtelkom.net
INTERNET | TECHNICAL | TidakINDIHOME
B - DROP CORE - SAMBU 96152305 ODP-KDI-FCaring SA TECHNICAtelkom.net
INTERNET | TECHNICAL | TidakINDIHOME
B - IKR/IKG - PERBAIKA16931437 ODP-PAE-FCaring SA TECHNICAL
RELATED TSC RESUSCC RESUTTR AGENTTR MITR TTR NASI TTR PENDTTR REGI TTR WITETTR END
NO N/A | N/A FAILED 00:00:00 00:00:00 00:34:14 00:00:00 00:34:14 00:34:14 00:34:14
NO N/A | N/A FAILED 00:00:00 00:00:00 00:38:33 00:00:00 00:38:33 00:38:33 00:38:33
NO N/A | N/A 00:00:00 00:00:00 00:23:22 00:00:00 00:23:22 00:00:00 00:23:22
NO N/A | N/A PASSED 00:00:00 00:00:00 01:52:52 00:00:00 01:52:52 01:52:52 01:52:52
NO N/A | N/A FAILED 00:00:00 00:00:00 02:46:36 00:00:00 02:46:36 02:46:36 02:46:36
NO N/A | N/A FAILED 00:00:00 00:00:00 00:05:29 00:00:00 00:05:29 00:05:29 00:05:29
NO N/A | N/A FAILED 00:00:00 00:00:00 01:59:43 00:00:00 01:59:43 01:59:43 01:59:43
NO N/A | N/A 00:00:00 00:00:00 02:11:22 00:00:00 02:11:22 00:00:00 02:11:22
NO N/A | N/A FAILED 00:00:00 00:00:00 02:52:13 00:00:00 02:52:13 02:52:13 02:52:13
NO N/A | N/A FAILED 00:00:00 00:00:00 02:46:43 00:00:00 02:46:43 02:46:43 02:46:43
NO N/A | N/A PASSED 00:00:00 00:00:00 02:57:31 00:00:00 02:57:31 02:57:31 02:57:33
NOTE GUARANTERESOLVE DATE
2023-12-06 19:48:45
NON GUA 2023-12-06 19:19:49
2023-12-06 18:43:00
2023-12-06 19:01:47
NON GUA 2023-12-06 19:03:20
NON GUA 2023-12-06 13:48:16
NON GUA 2023-12-06 13:41:22
2023-12-06 00:02:30
NON GUA 2023-12-05 19:43:25
NON GUA 2023-12-05 17:05:02
2023-12-05 15:22:41

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