SERVICE STANDARDS

S. Service(s)/Transaction(s) Success Service Standard Unit Data Source

No. Indicator(s)
1. Construction and Release Release of index on 30 Labour Bureau
of: last working day of Days website and
(i) Consumer Price Index subsequent month. Indian Labour
Numbers for Industrial Journal.
Workers (CPI-IW) at item-
level, sub-group and group
level, centre-specific and all
India index.

(ii) Release of Annual

Report on Consumer Price Time taken for 45 Days Labour Bureau
Index Numbers for release of report after website and
Industrial Workers (2021) data compilation. Report on CPI-
for a year in the subsequent IW.
year.
2. Training of Price Timely conduct of 3-5 Days Labour Bureau
Collectors and Price training. records.
Supervisors:

(i) Every year in the month

of September at Shimla.

(ii) In response to requests

received from various
states/UTs.

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 S. Service(s)/Transaction(s) Success Service Standard Unit Data Source
No. Indicator(s)
3. (i) Construction and release Release of index Labour Bureau
of Consumer Price Index every month. 30 Days website and
Numbers for Agricultural Indian Labour
Labourers and Rural Journal.
Labourers (CPI-AL/RL)
separately for 20 states and
release of Indices every
month. Index for a month
is released on 20th day of
subsequent month.

(ii) Preparation and release

of Annual Report on CPI Release of Report 45 Days Labour Bureau
(AL/RL) in the subsequent after data website and
year (2020-21) in the month compilation. Report on CPI-
of March 2022. AL/RL.
4. Base Updation of CPI- (i) Examination / -- --- Labour Bureau
AL/RL processing of Website.
price data and
compilation of
State-wise and All-
India index
separately for AL
and RL on month
to month basis.
(ii) Derivation of
Linking Factor.

5. All-India Surveys : Release of reports after 90 Days Labour Bureau

(a) All-India Survey on data collection. website and
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 S. Service(s)/Transaction(s) Success Service Standard Unit Data Source
No. Indicator(s)
Migrant Workers Survey Reports.
(b) All-India Survey on
Domestic Workers

6. All India Quarterly Release of reports after 60 Days Labour Bureau

Establishment based data collection. website and
Employment Survey Survey Reports.
(AQEES)

7. Compilation/Analysis of Release of reports after 60 Days ASI reports and

Annual Survey of Industries data collection. Labour Bureau
(ASI) data for the year website.
2018-19 and bringing out
reports prior to March,
2022.
8. Organizing one Central Imparting training to 30 Days Labour Bureau
Training Programme in the the participants Records.
month of January every sponsored by the
year in the field of labour sponsoring
statistics for each of the authorities based on
following target Groups: the requisites
(i) ISS/IES Probationers. received.
(ii) Trainees sponsored by
CSO.
(iii) Officers from State/UT
Labour Departments/DES.

3
 S. Service(s)/Transaction(s) Success Service Standard Unit Data Source
No. Indicator(s)
9. Dissemination of labour Release of reports after 90 Days Labour Bureau
statistics pertaining to the data collection. website and
year 2019 collected through Reports/Reviews.
statutory and voluntary
returns under various
Labour Acts as received
from State Governments.
The data for 2019 relating
to all 11 Labour Acts will
be disseminated/published
prior to March, 2022.

10. Dissemination of Labour Timely release. Labour Bureau

Statistics through following website and
regular publications of publications.
Bureau:
(i) Indian Labour Journal
(Monthly) 30 Days
(ii) Indian Labour Year
Book (2020) will be
released in the month of 120 Days
March, 2022.
(iii) Indian Labour
Statistics (2020) will be
released in the month of 120 Days
March, 2022.
(iv) Wage Rate in Rural
India (2020-21) will be
released in the month of 60 Days
March, 2022.
4
 S. Service(s)/Transaction(s) Success Service Standard Unit Data Source
No. Indicator(s)
11. Prompt Grievance Time taken in 3 Working CPGRAMS
redressal. acknowledge Days Report
grievance
received
electronically
through Centralized
Public Grievance
Redress And
Monitoring System
(CPGRAMS) portal.
Time taken to 4 Working CPGRAMS
acknowledge Days Report and
grievance Labour Bureau
received through Records.
post.
Time taken to send 10 Working CPGRAMS
communication for Days Report and
additional Labour Bureau
information. Records.

Time taken for 30 Working CPGRAMS

grievance settlement. Days Report and
Labour Bureau
Records.

12. Prompt acknowledgement Time taken to 9 Working Labour Bureau

receipt of letters acknowledge receipt Days Records.
from clients / citizens of letters.
13. Timely response to letters Percentage of letters 90 % Labour Bureau
from Citizens/clients. replied within the Records.
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 S. Service(s)/Transaction(s) Success Service Standard Unit Data Source
No. Indicator(s)
time limits given in
the
acknowledgement
letter
14. Prompt response to Percentage of 90 % Labour Bureau
requests for appointment response given Records.
with appropriate officer(s) within 10 working
after receiving written days.
requests.

15. Prompt answer to Percentage of calls 90 % Call records.

telephone calls between answered within 5
09:30 AM and 05:30 PM on minutes of calling the
a Central Enquiry central number
Number (0172- (Including holding
2683015) time)