House # 326-Rajab Abad Bedian Road, Lahore Cantt.
Mobile: +966533417626 0321-4695519
HAFIZ AMEER SULTAN E-mail: ameersultan2016@gmail.com
Skype: ameer.sultan25
A dynamic and enthusiastic individual who is a natural leader and completely career focused. With his excellent
coupled with creative & result oriented communication skills.
Professional Manager with 9+ years of extensive and well equipped expertise in Store Management coupled with
target oriented Business Development, Customer Relationship Management.
Accurate, precise and highly ethical in all work-related assignments – able to immediately contribute to achieve goals
and objectives under challenging environment/opportunity
DEMONSTRATED CORE COMPETENCIES
Strong Leadership and Managerial Abilities, Establishment of Sales Channels, Training & Staff Mentoring, Management
Information Systems (MIS), Market Research & Comparative Analysis, Customer Relationship Management, Highly
competent in MS Office with strong spreadsheet handling for efficient MIS. Highly organized, enjoy solving problems
and have a flexible management style and practical skills which can be easily transported across different industries
and varied working environments.
CAREER HIGHLIGHTS
BIN DAWOOD GROUP (Danube)
Store Manager: From Nov 2012 to till date
PURPOSE OF THE POSITION
(The main reason of the position, in what context and what is the overall end result)
The store manager is responsible for maintaining customer services, cash controls, purchasing & maintaining
the store and motel facilities.
Responsibilities:
Develop business strategies to raise our customer’s pool, expand store traffic and optimize profitability
Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
Ensure high level of customers satisfaction through excellent service
Complete store administration and ensure compliance with policies and procedures
Maintain outstanding store condition and visual merchandising standards
Report on buying trends, customer needs, profits etc
Propose innovative ideas to increase market shares
Conduct personnel performance appraisals to assess training needs and build career paths
Deal with all issues that arise from staff or customers (complaints, grievances etc)
Be s shining example of well behavior and high performance
METRO HABIB Cash and Carry Pakistan
Department Associate (Dry Foods) From Sep 2009 to Nov 2012
Dry Grocery
Confectionery
Major Responsibility:
To ensure smooth operations and maximum productivity to achieve sales objectives of my department through
accurate inventory and quality control, adherence to merchandising standards, good personnel management and
development.
Specific Duties & Responsibilities:
Improving sales by recommending, planning and implementing sales strategies
To ensure customer satisfaction by building rapport and attending to their queries, complaints and suggestions
Keeps abreast with competitors, prices, product launches and promotional activities
Implementing customer marketing program with the department
Constant communications to the customer on promotional activities
Obtain customer feedback by interacting with customers at the store and by visiting the customers with potential
Inventory and quality control
Approving the permanent weekly order and recommends adjustments or cancellations
To prepare for participates and monitor the cyclic and annual stock takes, checks proposed stock corrections
To ensure performs inspection of all deliveries to ensure adherence to quality standards
To ensure compliance to FIFO method through systematic stocking of reserved stocks at the storage area, also
checks the adequacy of inventory through perpetual/quarterly random inventory count to ensure that the standard
level is available to meet projected sales and avoid over / under stock
Staff Management and development
Delegating duties to the staff with clear and (SMART) objective to ensure efficiency and productivity
Ensuring work progress by monitoring implementation of work plans
Motivating staff by encouraging feedbacks, suggestions providing, timely performance discussion, coaching,
counseling, training & development.
Managing 45 sales representatives in my department
Reports
To prepare and submits service level and sales reports
Performing other duties as may be assigned
GOURMET BAKERS
Store Manager (In Evening) From Sep 2007 to Sep 2009
Meet performance standards established by General Manager
Perform any other activity as and when assigned by seniors
Diaries day to day activities related to department and their proper follow up
Prepare daily, weekly & monthly reports as advised by management
To keep follow up on all requests generated / forwarded by the head office
To keep general maintenance in the premises
Maintain the customer service at high level
McDonalds
Crew Member From Jan 2006 to Sep 2007
Customer service
Always positive attitude with the customers
Education
B.Com Punjab University 2009
I.Com BISE Lahore 2007
Matriculation BISE Lahore 2005
Computer & Communication Skills
Efficiently work on MS Word, Excel and Power Point, Internet and email
Speak very well Urdu, Punjabi, English & Arabic
Personal Profile
Father Name: Mehmood Arshad
DOB: 14-07-1989
Marital Status: Married
Religion: Islam
