DATA PROTECTION NOTICE
This Data Protection Notice (“Notice”) sets out the basis which Sony Music Entertainment Singapore Pte Ltd (“we”,
“us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with the
Personal Data Protection Act 2012 (“PDPA”). This Notice applies to personal data in our possession or under our
control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or
process personal data for our purposes.
PERSONAL DATA
1. As used in this Notice: “customer” means an individual who (a) has contacted us through any means to find out
more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply
of any goods or services by us; and “personal data” means data, whether true or not, about a customer who can
be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to
have access.
2. Depending on the nature of your interaction with us, some examples of personal data which we may collect
from you include your name and identification information such as your NRIC number, contact information such
as your address, email address or telephone number, nationality, gender, date of birth, marital status,
photographs and other audio-visual information, employment information and financial information such as
credit card numbers, debit card numbers or bank account information.
3. Other terms used in this Notice shall have the meanings given to them in the PDPA (where the context so
permits).
COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA
4. We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a
third party who has been duly authorised by you to disclose your personal data to us (your “authorised
representative”) after (i) you (or your authorised representative) have been notified of the purposes for which
the data is collected, and (ii) you (or your authorised representative) have provided written consent to the
collection and usage of your personal data for those purposes, or (b) collection and use of personal data without
consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any
additional personal data and before using your personal data for a purpose which has not been notified to you
(except where permitted or authorised by law).
5. We may collect and use your personal data for any or all of the following purposes: (a) performing obligations
in the course of or in connection with our provision of the goods and/or services requested by you; (b) verifying
your identity; (c) responding to, handling, and processing queries, requests, applications, complaints, and
feedback from you; (d) managing your relationship with us; (e) processing payment or credit transactions; (f)
sending your marketing information about our goods or services including notifying you of our marketing events,
initiatives and promotions, lucky draws, membership and rewards schemes and other promotions; (g) complying
with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and
investigations conducted by any governmental and/or regulatory authority; (h) any other purposes for which
you have provided the information; (i) transmitting to any unaffiliated third parties including our third party
service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore
or abroad, for the aforementioned purposes; and (j) any other incidental business purposes related to or in
connection with the above.
6. We may disclose your personal data: (a) where such disclosure is required for performing obligations in the
course of or in connection with our provision of the goods or services requested by you; or (b) to third party
service providers, agents and other organisations we have engaged to perform any of the functions listed in
clause 5 above for us.
7. The purposes listed in the above clauses may continue to apply even in situations where your relationship with
us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period
thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).
WITHDRAWING YOUR CONSENT
8. The consent that you provide for the collection, use and disclosure of your personal data will remain valid until
such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop using and/or
disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or
via email to our Data Protection Officer at the contact details provided below.
9. Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on
the complexity of the request and its impact on our relationship with you) for your request to be processed and
for us to notify you of the consequences of us acceding to the same, including any legal consequences which
may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10)
business days of receiving it.
10. Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope
of your request, we may not be in a position to continue providing our goods or services to you and we shall, in
such circumstances, notify you before completing the processing of your request. Should you decide to cancel
your withdrawal of consent, please inform us in writing in the manner described in clause 8 above.
11. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal
data where such collection, use and disclose without consent is permitted or required under applicable laws.
ACCESS TO AND CORRECTION OF PERSONAL DATA
12. If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or
information about the ways in which we use or disclose your personal data, or (b) a correction request to correct
or update any of your personal data which we hold about you, you may submit your request in writing or via
email to our Data Protection Officer at the contact details provided below.
13. Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee
before processing your request.
14. We will respond to your request as soon as reasonably possible. Should we not be able to respond to your
request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days
of the time by which we will be able to respond to your request. If we are unable to provide you with any
personal data or to make a correction requested by you, we shall generally inform you of the reasons why we
are unable to do so (except where we are not required to do so under the PDPA).
PROTECTION OF PERSONAL DATA
15. To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification,
disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such
as up-to-date antivirus protection, encryption and the use of privacy filters to secure all storage and transmission
of personal data by us, and disclosing personal data both internally and to our authorised third party service
providers and agents only on a need-to-know basis.
16. You should be aware, however, that no method of transmission over the Internet or method of electronic
storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your
information and are constantly reviewing and enhancing our information security measures.
ACCURACY OF PERSONAL DATA
17. We generally rely on personal data provided by you (or your authorised representative). In order to ensure that
your personal data is current, complete and accurate, please update us if there are changes to your personal
data by informing our Data Protection Officer in writing or via email at the contact details provided below.
RETENTION OF PERSONAL DATA
18. We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected,
or as required or permitted by applicable laws.
19. We will cease to retain your personal data, or remove the means by which the data can be associated with you,
as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal
data was collected, and is no longer necessary for legal or business purposes.
TRANSFERS OF PERSONAL DATA OUTSIDE OF SINGAPORE
20. We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will
obtain your consent for the transfer to be made and we will take steps to ensure that your personal data
continues to receive a standard of protection that is at least comparable to that provided under the PDPA.
DATA PROTECTION OFFICER
21. You may contact us if you have any enquiries or feedback on our personal data protection policies and
procedures, or if you wish to make any request, by sending an email to privacy.singapore@sonymusic.com.
EFFECT OF NOTICE AND CHANGES TO NOTICE
22. This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in
relation to the collection, use and disclosure of your personal data by us.
23. We may revise this Notice from time to time without any prior notice. You may determine if any such revision has
taken place by referring to the date on which this Notice was last updated. Your continued use of our services
constitutes your acknowledgement and acceptance of such changes.
