Naveen Paspula
Hyderabad, India paspulanaveen4898@gmail.com 8464052944 in/naveen-paspula-b932031b5
SUMMARY:
Dedicated and detail-oriented IT Professional with over 3.8 years of experience in L2 Technical support, Batch
Job Monitoring, Job scheduling, incident management in managed services environments. Proven ability to
troubleshoot failures, optimize batch performance, and ensure SLAs are met in 24x7 environments. Strong
experience working in ITIL frameworks with ticketing tool (Servicenow)
SKILLS:
Operating Systems: Microsoft excel, SQL
Software Troubleshooting: Microsoft Office 365, remote desktop tools, Automic tool,
Toad, Active Directory
ITSM / ITIL Frameworks: ServiceNow
Oracle19c
EXPERIENCE
Technology Analyst
Infosys . January 2022 - Present
January 2022 - Present, Hyderabad
• Application Managed Services Specialist with hands-on experience in supporting, monitoring, and optimizing enterprise applications
across multiple platforms. Skilled in incident, problem, and change management (ITIL), batch job monitoring, and root cause
analysis to ensure high availability and performance. Proficient in troubleshooting, log analysis, and cloud-based monitoring tools with
a proven track record of reducing downtime and improving SLA compliance. Strong communicator with the ability to work closely with cross-
functional teams to deliver seamless business operations..
PROJECTS:
Pfizer
Infosys • March 2022 – Present
• Analyzed application logs, performed root cause analysis, and resolved issues escalated from L1 support
teams.
• Provided best Admin support to the client and users to resolve the issues.
• Collaborated with Business and infrastructure teams for complex issue resolution and code-level debugging.
• Monitored application performance using tool Informatica.
• Performed configuration updates, service restarts, Active Directory and deployment validations as part of
regular support tasks.
• Managed incidents and service requests using ITSM tool (ServiceNow)
• Documented known issues, SOPs, and troubleshooting steps to improve response time and knowledge sharing.
• Participated in change management and deployment activities, ensuring application stability post-release.
• Monitored and managed batch jobs using scheduling tool informatica.
• Investigated and resolved job failures by analyzing logs and dependencies, ensuring minimal business impact.
• Restarted failed jobs safely, validating input/output to prevent data duplication or loss.
• Coordinated with application, and infrastructure teams to resolve cross-functional issues affecting
batch performance.
• Ensured adherence to SLAs for critical job chains and escalated potential breaches in a timely manner.
EDUCATION:
Bachelor Of Technology - ECE
Jawaharlal Nehru Technological University Hyderabad • 2021 • 7.0
