LaCie Mobile Drive Secure User Manual

© 2022 Seagate Technology LLC. All rights reserved. Seagate, Seagate Technology,
the Spiral logo, and LaCie logo are trademarks or registered trademarks of Seagate
Technology LLC or one of its affiliated companies in the United States and/or other
countries. When referring to drive capacity, one gigabyte, or GB, equals one billion
bytes and one terabyte, or TB, equals one thousand billion bytes. Your computer’s
operating system may use a different standard of measurement and report a lower
capacity. In addition, some of the listed capacity is used for formatting and other
functions and will not be available for data storage. Quantitative usage examples for
various applications are for illustrative purposes. Actual quantities will vary based
on various factors, including file size, file format, features, and application software.
The export or re-export of hardware or software containing encryption may be
regulated by the U.S. Department of Commerce, Bureau of Industry and Security
(for more information, visit www.bis.doc.gov) and controlled for import and use
outside of the U.S. Actual data rates may vary depending on operating environment
and other factors. Complying with all applicable copyright laws is the responsibility
of the user. All coded instruction and program statements contained herein is, and
remains copyrighted works and confidential proprietary information of Seagate
Technology LLC or its affiliates. Any use, derivation, dissemination, reproduction,
or any attempt to modify, reproduce, distribute, disclose copyrighted material of
Seagate Technology LLC, for any reason, in any manner, medium, or form, in whole
or in part, if not expressly authorized, is strictly prohibited. Seagate reserves the
right to change, without notice, product offerings or specifications.

Seagate Technology LLC

47488 Kato Road
Fremont, CA 94538
USA

Seagate Technology NL B.V.

Koolhovenlaan 1
1119 NB Schiphol-Rijk
The Netherlands

Click here to access an up-to-date online version

 ofnavigation,
Seagate Technology
this document. NL
You B.V. (UK
will also findBranch)
and search capability.
the most recent content as well as expandable illustrations, easier

Jubilee House, Globe Park, 3rd Ave,

Marlow SL7 1EY
UK

Seagate Singapore International Headquarters Pte. Ltd.

90 Woodlands Avenue 7
Singapore 737911

Model:
Cont ent s

1 Introduction
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
.......
. . . . content
Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3. . . . . . . . .
. . . . . . um
Minim . . . .system
. . . . . . requirem
. . . . . . . . ents
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3. . . . . . . . .
. . .rts
Po . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3. . . . . . . . .
. . . . . . . . . .system
Operating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3. . . . . . . . .
. . . . . . . . .free
Minimum . . . . disk
. . . . space
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3. . . . . . . . .

2 Getting
. . . . . . . Started
.............................................................................4
.......
. . . . . . . . the
Connect . . . USB
. . . . .cable
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4. . . . . . . . .
. . . .up
Set . . LaCie
. . . . . .Mobile
. . . . . . Drive
. . . . . Secure
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4. . . . . . . . .
. . . . .here
Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5. . . . . . . . .
. . . . . . . . yo
Register . . .ur
. . device
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5. . . . . . . . .
. . . wnlo
Do . . . . .ad
. . To
. . .o. lkit
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6. . . . . . . . .
. . . . . . To
Install ..o. .lkit
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6. . . . . . . . .

3 Use
. . . . Toolkit
. . . . . . . to
. . .Set
. . .Up
. . .Security
. . . . . . . .and
. . . More
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
.......
. . . . . . .security
Enable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8. . . . . . . . .
. . . . . a. .backup
Start . . . . . . .plan
. . . .(Windows
. . . . . . . . . only)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8. . . . . . . . .
. . . .up
Set . . a. .m
. .irror
. . . . folder
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8. . . . . . . . .

4 Frequently
. . . . . . . . . . .Asked
. . . . . .Questions
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
.......
. . . users
All . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9. . . . . . . . .
. . . .blem:
Pro . . . . .My
. . . file
. . . transfers
. . . . . . . . .are
. . . to
. . o. .slo
. . .w. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9. . . . . . . . .
. . . .blem:
Pro . . . . .I.have
. . . . .an
..o
. .lder
. . . .co
. . mputer
. . . . . . . with
. . . . USB
. . . . .3.0
. . .(Type
. . . . . A)
. . .po
. . rts
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9. . . . . . . . .
. . . .blem:
Pro . . . . .I.must
. . . . .use
. . . a. .USB
. . . . hub
. . . . fo
. . r. .my
. . .USB
. . . . devices
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9. . . . . . . . .
. . . .blem:
Pro . . . . .The
. . . .pro
. . . vided
. . . . . .USB
. . . . cables
. . . . . . are
. . . .to
. .o. .sho
. . . rt
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
..........
. . . .blem:
Pro . . . . .I’m
. . .receiving
. . . . . . . . .file
. . .transfer
. . . . . . . erro
. . . . r. .messages
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
..........
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Mac ..........
. . . .blem:
Pro . . . . .The
. . . .hard
. . . . drive
. . . . . .ico
..n. . do
. . .es
. . no
. . .t.appear
. . . . . . .o.n. .my
. . .deskto
. . . . . .p. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
..........
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Windows ..........
. . . .blem:
Pro . . . . .The
. . . .hard
. . . . drive
. . . . . .ico
..n. . do
. . .esn’t
. . . . appear
. . . . . . . in
. . Co
. . . mputer
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
..........

5 Regulatory
. . . . . . . . . . .Compliance
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
........
. . . . . . RoHS
China . . . . . .2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
..........
. . . . . . . RoHS
Taiwan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
..........
 Introduc on

For common questions and answers about your hard drive, see Frequently Asked Questions or visit LaCie
customer support.

Box content
LaCie Mobile Drive Secure
USB 3.1 Gen 2 (USB-C) cable
Quick start guide

Minimum system requirements

Ports
Use the included cable to connect your LaCie device to a computer with a USB-C port.

Opera ng system
Go to Operating System Requirements for Seagate Hardware & Software.

Minimum free disk space

600MB recommended.

LaCie Mo bile Drive Secure 5/9/22 4

 Ge ng Started

Connect the USB cable

Use the USB-C cable to connect LaCie Mobile Drive to a computer’s USB-C port.

Set up LaCie Mobile Drive Secure

The setup process lets you:

Register your LaCie Mobile Drive Secure Get the most from your drive with easy access to information
and support.

LaCie Mo bile Drive Secure 5/9/22 5

 Install Toolkit Manage security, mirror folders, backup plans (Windows only),
and more.

Your computer must be connected to the internet to register your device and install Toolkit.


Start here

Using a file manager such as Finder or File Explorer, open LaCie Mobile Drive Secure and launch Start Here
Win or Start Here Mac.

Register your device

LaCie Mo bile Drive Secure 5/9/22 6

 Enter your information and click Register.

Download Toolkit

Click the Download button.

Install Toolkit

LaCie Mo bile Drive Secure 5/9/22 7

 Using a file manager such as Finder or File Explorer, go to the folder where you receive downloads.

Open the LaCieToolkit.zip file. Click on the LaCie Toolkit Installer to launch the application.

Click on the LaCieToolkit.exe file to launch the application.

LaCie Mo bile Drive Secure 5/9/22 8

 Use Toolkit to Set Up Security and More

Toolkit provides useful tools that let you easily manage security, set up backup plans and mirror folders, and
more.

Enable security
Toolkit is required to enable security for LaCie Mobile Drive Secure. Be sure to install Toolkit in order to
password-protect your device using Seagate Secure 256-bit encryption.

Click here for details on enabling security.

Start a backup plan (Windows only)

Create a plan customized for the content, storage device, and schedule of your choosing.

Click here for details on setting up a backup plan.

Set up a mirror folder

Create a mirror folder on your PC or Mac that is synced to your storage device. Whenever you add, edit, or
delete files in one folder, Toolkit automatically updates the other folder with your changes.

Click here for details on creating a mirror folder.

LaCie Mo bile Drive Secure 5/9/22 9

 Frequently Asked Ques ons

For help setting up and using your LaCie hard drive, review the frequently asked questions below. For
additional support resources, go to LaCie customer support.

All users
Problem: My file transfers are too slow
Q: Are both ends of the USB cable firmly attached?

A: Review troubleshooting tips for cable connections below:

Check both ends of the USB cable and make sure that they are fully seated in their respective ports.
Try disconnecting the cable, waiting 10 seconds, and then reconnecting it.
Try a different USB cable.

Q: Are there other USB devices connected to the same port or hub?

A: Disconnect other USB devices and see if the hard drive’s performance improves.

Problem: I have an older computer with USB 3.0 (Type A) ports

Q: Will my hard drive’s USB 3.1 Gen 1 port work with my computer’s USB 3.0 port?

A: Yes, the device is compatible with USB 3.0 ports, however, the product does not include a cable with a
USB Type A connector. Transfer rates are much slower with USB 3.0.

Problem: I must use a USB hub for my USB devices

Q: Can I use my hard drive with a USB hub?

A: Yes, the hard drive can be connected to a USB hub. If you use a hub and encounter detection problems,
slower than normal transfer rates, random disconnection from your computer or other unusual issues, try
connecting the hard drive directly to the computer’s USB port.

Some USB hubs are less than efficient with power management, which can be problematic for connected

LaCie Mo bile Drive Secure 5/9/22 10

 devices. In such a case, consider trying a powered USB hub that includes a power cable.

Problem: The provided USB cables are too short

Q: Can I use my hard drive with a longer cable?

A: Yes, provided it is certified according to USB standards. However, LaCie recommends using the cable
shipped with your hard drive for the best results. If you use a longer cable and experience problems with
detection, transfer rates or disconnection, use the original cable included with your hard drive.

Problem: I’m receiving file transfer error messages

Q: Did you get an “Error -50” message while copying to a FAT32 volume?

A: When copying files or folders from a computer to a FAT32 volume, certain characters in the names cannot
be copied. These characters include, but are not limited to: ? < > / \ :

Check your files and folders to ensure that these characters are not in the names.

If this is a recurring problem or you cannot find files with incompatible characters, consider reformatting the
drive to NTFS (Windows users) or HFS+ (Mac users). See Optional Formatting and Partitioning.

Q: Did you get an error message telling you that the drive has been disconnected when coming out of sleep
mode?

A: Ignore this message since the drive remounts on the desktop despite the pop-up. LaCie drives conserve
power by spinning down when you set your computer to sleep mode. When the computer awakes from
sleep mode, the drive may not have enough time to spin up, causing the pop-up to appear.

Mac
Problem: The hard drive icon does not appear on my desktop
Q: Is your Finder configured to hide hard drives on the desktop?

A: Go to Finder and then check Preferences | General tab | Show these items on the desktop. Confirm that
Hard Disks is selected.

Q: Is your hard drive mounting in the operating system?

LaCie Mo bile Drive Secure 5/9/22 11

 A: Open Disk Utility at Go | Utilities | Disk Utility. If the hard drive is listed in the left-hand column, check
your Finder preferences to see why it is not displayed on the desktop (review the question above).

Q: Does your computer’s configuration meet the minimum system requirements for use with this hard
drive?

A: Refer to the product packaging for the list of supported operating systems.

Q: Did you follow the correct installation steps for your operating system?

A: Review the installation steps in Getting Started.

Windows
Problem: The hard drive icon doesn’t appear in Computer
Q: Is the hard drive listed in Device Manager?

A: All drives appear in at least one place in Device Manager.

Type Device Manager in Search to launch it. Look in the Disk Drives section and, if necessary, click the Plus
(+) icon to view the full list of devices. If you’re uncertain that your drive is listed, safely unplug it and then
reconnect it. The entry that changes is your LaCie hard drive.

Q: Is your hard drive listed next to an unusual icon?

A: Windows Device Manager usually provides information about failures with peripherals. While the Device
Manager can assist with troubleshooting most problems, it may not display the exact cause or provide a
precise solution.

An unusual icon next to the hard drive can reveal a problem. For example, instead of the normal icon based
on the type of device, it has an exclamation point, question mark or an X. Right click this icon and then
choose Properties. The General tab provides a potential reason why the device is not working as expected.

LaCie Mo bile Drive Secure 5/9/22 12

 Regulatory Compliance

Product Name LaCie Mobile Drive Secure

Regulatory Model Number LRD0TUB

China RoHS 2
China RoHS 2 refers to the Ministry of Industry and Information Technology
Order No. 32, effective July 1, 2016, titled Management Methods for the
Restriction of the Use of Hazardous Substances in Electrical and Electronic
Products. To comply with China RoHS 2, we determined this product’s
Environmental Protection Use Period (EPUP) to be 20 years in accordance
with the Marking for the Restricted Use of Hazardous Substances in Electronic
and Electrical Products, SJT 11364-2014.

中国 RoHS 2 是指 2016 年 7 月 1 日起施行的工业和信息化部令第 32 号“电力电子产品限制使用有害物质管理办

法”。为了符合中国 RoHS 2 的要求，我们根据“电子电气产品有害物质限制使用标识”(SJT 11364-2014) 确定本产品
的环保使用期 (EPUP) 为 20 年。

Taiwan RoHS
LaCie Mo bile Drive Secure 5/9/22 13
 Taiwan RoHS
Taiwan RoHS refers to the Taiwan Bureau of Standards, Metrology and Inspection’s (BSMI’s) requirements in
standard CNS 15663, Guidance to reduction of the restricted chemical substances in electrical and electronic
equipment. Beginning on January 1, 2018, Seagate products must comply with the “Marking of presence”
requirements in Section 5 of CNS 15663. This product is Taiwan RoHS compliant. The following table meets
the Section 5 “Marking of presence” requirements.

台灣RoHS是指台灣標準局計量檢驗局(BSMI)對標準CNS15663要求的減排電子電氣設備限用化學物質指引。從2018
年1月1日起，Seagate產品必須符合CNS15663第5節「含有標示」要求。本產品符合台灣RoHS。 下表符合第5節
「含有標示」要求。

LaCie Mo bile Drive Secure 5/9/22 14