SB Index
Messier-Dowty SA
CAGE: F0189
BP 10 - 78142 Velizy Cedex - France
Telephone: +33 (0) 146 29 1800 Fax: +33 (0) 146 29 8770
SERVICE LETTER
ATTENTION: ALL AIRCRAFT OPERATORS AND REPAIR STATIONS
AIRCRAFT: ALL MESSIER-DOWTY LANDING GEAR PRODUCT RANGE
UNITS: MESSIER-DOWTY LANDING GEARS AND ASSOCIATED EQUIPMENT
SUBJECT: LANDING GEAR - NEW WARRANTY CLAIMS PROCESS
1. REASON
A. Messier-Dowty advises you that a new warranty claim template is now available for use and
this Service Letter is issued to clarify the data and documentation requirements for a valid
warranty claim. The claims process applies for defective and faulty product hardware
(components and tooling) but should not be used in cases where you may have a
documentation query for which direct contact should be made to your regional TASSC
support centre to provide a resolution.
2. GENERAL
A. To improve the service to the Customers, this Service Letter introduces a proforma
(Appendix A) that must be used to ensure all necessary data capture when components are
returned to Messier-Dowty for all warranty claims. In addition to the completed proforma, the
following supporting documentation must be provided in order to validate a claim:
- the relevant back-to-birth maintenance traceability sheet where applicable (for hard
life components as defined in the relevant airframer documentation)
- the original EASA Form1 where the part has been supplied as a spare.
B. PROCEDURE
Contact your regional Technical Assistance and Spares Support Center (TASSC) to discuss
your intent and agree the correct plan of action for your problem.
E-mail or Fax a copy of the proforma (Appendix A, page 2) to the Technical Manager at the
Technical Assistance and Spares Support Centers (TASSC)
The Technical Assistance and Spares Support Centers (TASSC) will acknowledge receipt of
the completed proforma (Appendix A, page 2) and associated information by returning a
copy of the proforma (Appendix A, page 2) to the customer. The returned copy of the
proforma (Appendix A, pages 2) will indicate date received by the regional Technical
Assistance and Spares Support Centers (TASSC).
After the above is completed and the correct return address is identified, return of
components for warranty claims can be actioned and shipped to one of the following
addresses as indicated in your previous correspondences with TASSC:
Service Letter No. 000-32-010
Jun 15/2009 Page 1 of 2
Messier-Dowty SA
SERVICE LETTER
Messier-Dowty Ltd and SA parts Messier-Dowty Inc parts
(K0654 and F0189) (35962)
Messier-Dowty Warranty Claim Toronto Warehouse
C/O Messier Services Ltd Messier-Dowty Inc
Meteor Business Park 574 Monarch Avenue
Cheltenham Road Ajax
GL2 9QL Ontario
England L1S 2G8
Canada
The Technical Assistance and Spares Support Centers (TASSC) will acknowledge further
receipt of the component, at the designated location and associated information by returning
a copy of the proforma (Appendix A, page 2) to the customer.
Service Letter No. 000-32-010
Jun 15/2009 Page 2
Messier-Dowty SA
CAGE: F0189
BP 10 - 78142 Velizy Cedex - France
Telephone: +33 (0) 146 29 1800 Fax: +33 (0) 146 29 8770
SERVICE LETTER
APPENDIX A
MESSIER-DOWTY
WARRANTY CLAIMS TRACKER
M-D
Ref. Number
NOTE : THE ATTACHED WARRANTY CLAIM ASSESSMENT FORM MUST BE COMPLETED FOR
WARRANTY CLAIMS. THE TECHNICAL ASSISTANCE AND SPARES SUPPORT CENTERS
(TASSC) WILL ADVISE IF THE COMPONENT SHOULD BE RETURNED TO
MESSIER-DOWTY AND TO WHICH LOCATION OF THE BUSINESS.
Appendix A
Service Letter No. 000-32-010
Jun 15/2009 Page 1 of 2
WARRANTY CLAIM ASSESSMENT
ALL FIELDS ARE MANDATORY. ANY FIELD NOT COMPLETED MAY RESULT IN DELAY OR
FAILURE TO PROCESS THE CLAIM
WARRANTY CLAIM DETAILS
CLAIM DATE: CUSTOMER CLAIM N°: CRMT N°:
REASON FOR
CLAIM
CLAIM AMOUNT:
CUSTOMER DETAILS
Operator Email
Contact Tel Fax
AIRCRAFT DETAILS
A/C type A/C MSN A/C registration
COMPONENT DETAILS
Part description
Part No Part S/N Original fit to A/C date
Part delivery date Part removal date
CSN TSN
Reason for
removal
In order to take into account the claim, all the supporting documents must be attached.
This document is the property of Messier-Dowty and cannot be reproduced or communicated without prior authorisation.
