Vodafone Limited

Contract Summary The Connection, Newbury,

Berkshire RG14 2FN

This document explains the key parts of your chosen service,

and is designed to help make comparing services easier. Produced on: 26/08/2022
This offer is available at the time of issue. All prices inclusive of VAT.

Your Service
Package
Data Minutes Text Download Speed* Minimum Contract Length Monthly Cost** Tariff Upfront Cost
4GB Unlimited Unlimited 12 Months £6.00 £0.00
* No speed caps, so your phone can work as fast as it's able to on 5G (www.vodafone.co.uk/coverage).
Network Inclusions & Discounts
Basics brings you simple plans for everyday UK use with unlimited calls, texts and your choice of data on our award-winning
network. Calls, texts and data are for UK use, on our 4G network.

VeryMe: The loyalty programme built around what you love. VeryMe Rewards is designed around you, with weekly treats, great
giveaways and amazing prize draws that change to match your interests. Whether you're on the go, catching up with friends or
taking it easy at home, we've got stacks of rewards for you to enjoy. From two weekly cinema tickets at Vue for £7 to free tasty
treats to perk up your day, get ready for a whole new world of rewards.

My Vodafone app: Manage your account from the palm of your hand with the My Vodafone app. It is completely free to use,
packed with clever features and compatible with all Android and iOS devices. Stay in control of checking and paying bills, buy
credits and bundles, or buy and manage extras.
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Stay safe online with Secure Net: Our plans (except Vodafone Basics plans) come with a 3-month free trial of Secure Net, to
protect you from harmful viruses and websites while you're connected to our mobile network. Plus a filter for children's devices,
so the whole family can be kept safe. After your free trial, it costs £1 a month unless you cancel (less than 4p a day) for each
device it's applied to.
Other promotions
Standard Connection

Vodafone Limited is authorised and regulated by the Financial Conduct Authority for consumer credit lending and insurance distribution activity (Financial Services
Register No. 712210) Registered in England and Wales. Company No 01471587. Registered Office: Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN
 Vodafone Limited
Contract Summary The Connection, Newbury,
Berkshire RG14 2FN

Essential information about your contract

Faults and service quality
If you experience a degradation in service, you may be entitled to a partial credit or you may be able to leave the Agreement
early without penalty, in accordance with our Terms and Conditions: www.vodafone.co.uk/terms

Charges outside your allowance

If your plan includes roaming, inclusive roaming data is subject to a fair use policy of 25GBpm in inclusive roaming destinations.
If you reach this threshold you will be charged per GB to continue using data – these charges are detailed within our Charges
Guide (www.vodafone.co.uk/terms). Inclusive roaming is intended for periodic travel. It isn’t meant for users roaming on a
semi-permanent or permanent basis. If your plan does not include inclusive roaming, please refer to our terms and conditions
(www.vodafone.co.uk/terms) for details on charges that would apply. You may need to purchase an Extra in order to use your
plan while roaming. If you’ve chosen one of our Basics plans, please note that you will not be able to roam in other destinations.

Calls to non-geographic numbers (beginning with 084, 087, 09 and 118) and associated Access Charges, calls to international
numbers, calls, texts and data usage charged at our standard rates once any allowance you may have is used up (for details,
please see www.vodafone.co.uk/terms). If applicable, please refer to your Device Plan agreement for more information about
your device.

Itemised usage is available free of charge within your bill breakdown. Visit our help page on how to get a copy of your bill
(https://support.vodafone.co.uk/Billing/Viewing-my-bill/1450592702/Can-I-get-a-copy-of-my-bill.htm). Please note, there is a
charge for an itemised paper bill – this charge can be found in our Charges Guide at www.vodafone.co.uk/terms

We will notify you once you are nearing your total monthly data allowance and then again when you have used it all up.

What your contract is made up of

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Future charges: Each April your monthly plan charge will increase by the consumer prices index (CPI) rate published by the
Office for National Statistics in January plus an additional 3.9%. The monthly plan charge is the amount payable before any
discounts are applied and your price increase will be calculated based on that figure.

Mobile Terms (www.vodafone.co.uk/terms),

Welcome Letter (we send you this after your order is placed)
Price Guide (see our Pay monthly Airtime Agreement and Charges Guide: www.vodafone.co.uk/terms),
Returns Policy (www.vodafone.co.uk/return-policy),
Acceptable Use Policy (www.vodafone.co.uk/terms)

Future charges example:

If the CPI rate is 1%, this would mean your monthly price of £6.00 would increase to £6.29 (excluding discounts as per 'Your
service' section) from April.
Features for those with accessibility needs
For alternative formats such as:
• Braille
• Large print or audio
• Dyslexia friendly versions
• Information on Text Relay
• Free 195 directory enquiries
Visit our website (www.vodafone.co.uk/help-and-information/accessibility), email disability.access@vodafone.co.uk or call us
on 0333 304 3222 free from a Vodafone mobile (standard call charges apply from other mobiles or landlines).

Other relevant information

Terms and credit checks apply. Full Terms & Conditions, details of how we use your data (Privacy Policy), along with our Returns
& Cookie policies, can be found here: www.vodafone.co.uk/terms

Prices, promotions, stock and availability are subject to change.

Vodafone Limited is authorised and regulated by the Financial Conduct Authority for consumer credit lending and insurance distribution activity (Financial Services
Register No. 712210) Registered in England and Wales. Company No 01471587. Registered Office: Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN
 Vodafone Limited
Contract Summary The Connection, Newbury,
Berkshire RG14 2FN

Additional information about your contract

Remedies, complaints handling & dispute resolution
For questions or complaints, contact us by:
Phone: 191 from your Vodafone mobile or 0333 3040 191 (from UK landlines or other mobiles);
Post: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN; or
Website: www.vodafone.co.uk/complaints

If we can’t fix your issue, you have the option to ask an independent ombudsman to review your complaint under our Customer
Complaints Code – available on our website or by contacting us.

If your issue is privacy-related, please see www.vodafone.co.uk/privacy or contact us at data.protection@vodafone.co.uk

Data protection
Our Privacy Policy sets out how we and our group companies may collect, use and share your personal information. You will
find the latest Privacy Policy and Cookie Policy on our website at www.vodafone.co.uk/privacy and we encourage you to check
this link every now and then for the latest versions. For any queries, you can contact us at data.protection@vodafone.co.uk

Security
Vodafone may suspend the Services (in whole or part), including provision of Equipment: to safeguard the security and integrity
of the Network or to reduce the incidence of fraud.

Other relevant information

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Joining Vodafone or making changes to plan: If you placed your order in one of our Indirect Partner stores, it can take up to 24
hours for your service to be activated. For orders placed via Online or over the phone, your service will be activated when your
product is despatched. For items on pre-order or back order, your service will be activated when the item is despatched to you.

Your airtime service upgrade can take up to 24 hours to complete from the point your order is placed.

Leaving Vodafone: Only the account holder can request a Porting Authorisation Code (PAC) or Service Termination
Authorisation Code (STAC). If you cancel a contract before your agreement ends, you’ll need to pay an Early Termination Fee
(see the Duration, renewal and termination of contract section below). Text INFO to 85075 and we'll text you back with the
amount you need to pay, as well as what to do if you have other services with us. If you have more than one number on your
account, check the amount in your account online by going to Account settings mobile switching, or give us a call on 191 free
from your Vodafone mobile. Leaving us for another mobile network might affect any other Vodafone services you're using.
For further information, including how to get your PAC or STAC code, go to www.vodafone.co.uk/leaving

Right to cancel
Our Returns Policy gives you 14 days to change your mind, whatever the reason, and you can cancel or return your order within
14 days from when you receive it. Other charges may apply to use the Services until you cancel your order.

Our 14-day Returns Policy doesn't apply to:

• Digital products and unsealed software, including downloadable software
• Equipment ordered from another company. Instead, you'll need to get in touch with them.

To make a claim under our 14-day Returns Policy, you'll need to tell us that you want to cancel your Service(s).

Equipment and services returns: To confirm your cancellation, contact us on 03333 040 191. Or for accessories orders, call us on
033333 048 069. Standard call charges apply.

If you cancel a contract before your agreement ends and outside of the 14 days return policy, you’ll need to pay an Early
Termination Fee (see the Duration, renewal and termination of contract section below).

Vodafone Limited is authorised and regulated by the Financial Conduct Authority for consumer credit lending and insurance distribution activity (Financial Services
Register No. 712210) Registered in England and Wales. Company No 01471587. Registered Office: Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN
 Vodafone Limited
Contract Summary The Connection, Newbury,
Berkshire RG14 2FN

Duration, renewal and termination of contract

Renewal
If you request a change of plan or a renewal of your Agreement with us and we agree, you will need to agree to a new minimum
period, and you will need to pay the new charges applicable to that agreement. Early Termination Fees may apply if you change
your plan during your current minimum period. Your new minimum period will not start until your new service activation date.

Termination
If you’re outside of the first 14 days following your service activation date and your minimum period has elapsed, you can cancel
with 30 days' notice. If you choose to terminate the new agreement within the first 14 days of your new service being activated
and are within the minimum term of your previous agreement, or if you terminate after 14 days but are within the minimum
term of your current agreement, an Early Termination Fee may be payable;

Early Termination Fee example:

If you had 4 months remaining on your contract, your Early Termination Fee will be £23.52. (excluding bill credits like Trade-In
credit)

You may be able to cancel the contract early without incurring an Early Termination Fee if:
• your service is materially degraded for an unreasonable period of time

You can cancel the contract by:

• requesting and using a PAC or STAC code
• giving us 30 days’ notice
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Termination of your contact because you simply want to leave us – if you request a Porting Authorisation Code (PAC) or
Service Termination Authorisation Code (STAC) it will be valid for 30 days. This Agreement will terminate when your service has
switched to your new provider. Termination of your contact because of the quality of our services – see the Faults and service
quality section above.

Termination of your contract because of changes to your agreement

We may make changes at any time. If we make a change which (i) has a negative impact on your use of the service (in
Vodafone’s reasonable opinion) and (ii) is not a Permitted Change (as described in our terms and conditions), you will have a
right to leave your Agreement without paying an early termination fee (although you’ll need to pay for your equipment subsidy,
where applicable). If that’s the case, we’ll usually give you at least 30 days’ notice. To exercise your right to leave without paying
an early termination fee, you’ll need to tell us within that 30-day period. If you take no action within 30 days of us telling you
about the changes you'll be considered to have accepted those changes. Please note, you will not have a right to leave the
Agreement early without paying an early termination fee where we make a Permitted Change such as a change that is required
by applicable law (see our terms and conditions at www.vodafone.co.uk/terms for a full list of Permitted Changes).

We may suspend our services or end the Agreement by giving you 30 days’ written notice in the following circumstances:

i. you don’t pay any charges on time;

ii. you don’t do something fundamental that you have to do under the Agreement;
iii. you use any of our services in a way that may damage or affect the operation of our network;
iv. you breach or fail to adhere to our Acceptable Use Policy; or
v. you become bankrupt or make an arrangement with creditors (in which case termination fees will apply);
vi. if asked to do so by regulators or if required by law
vii. we consider it necessary to safeguard the integrity of our network or to reduce the incidence of fraud; or
viii. you fail to comply with applicable law when using our services.

For more information please visit: www.vodafone.co.uk

Vodafone Limited is authorised and regulated by the Financial Conduct Authority for consumer credit lending and insurance distribution activity (Financial Services
Register No. 712210) Registered in England and Wales. Company No 01471587. Registered Office: Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN