Day 14.
Be present
5/15 steps: The 15-step process emphasizes the importance of eye contact and undivided attention before engaging with guests, ensuring they feel seen and valued. This
approach facilitates smooth interaction and helps address any needs promptly. Pause and give your attention to. Then continue with engagement. In 5 steps welcome the guest
DAILY PACKET REPORT 13-14.9.2025
Last Night Figures MTD HILTON HONORS STATISTICS
Occupancy 55.38 Occupancy 41.1 MEMBER ARRIVALS TODAY 11
Rooms Sold 108 Rooms Sold 1042 % OF TODAY'S ARRIVALS 22%
Comp Rooms 0 Comp Rooms 0 ENROLMENT TARGET 300
HU Rooms 0 HU Rooms 0 MTD 120
OOO Rooms 0 OOO Rooms 0 Additional Revenue
ADR-Min ADR-Min
132.44 126.25 Total Rooms Total Revenue (NET)
Comp&HU Comp&HU
Walk In
Today Figures BAR RATE
1 170.16
Occupancy 63.08% Rate Code LV1 (K1)
Arrivals 49 Rate PMS 148 Breakfast 7:00-11:00
Together &
Departures 38 MOD Lunch 12:00-16:00 Atrium Bar|12:00 - 00:00
Co
Rooms Sold 123 Mirza Abdulov Dinner 17:00 -23:00
DAILY EVENTS
Metrics
MTD YTD Time Venue Pax Event Name
Summary
STAY Score 99.1% 89.4%
HH N/A
93.3% 77.9%
Appreciation
Cleanliness 94.1% 92.3% GROUPS
Room Quality 94.1% 90.2% Stay Date Name Rooms / Nights
Breakfast 93.8% 82.7% 13-22.9.25 McLaren Racing LTD 11 rooms / 9 nights
Technology 94.1% 94.9%
COMPSET Guest Birthday Count Rooms Fond
#1 Hilton Garden Inn Baku 94.60% Name 10 King Room with Atrium View with Sofa Bed
#2 Holiday Inn Baku 93.80% 38 King Room with Atrium View
#3 Radisson Hotel Baku 91.00% 912 - Khan Saad (arrival) 2 King Room Accessible
#4 Sheraton Hotel Baku 90.40% 33 Twin Room with City View
#5 Courtyard Hotel Baku 90.00% TEAM MEMBER BIRTHDAY 30 Twin Room with City View - High Floor
Department Name 22 King Room with Sofa Bed and City View
Review
Social Media Ranking 20 King Room with Sofa Bed and City View- High Floor
Count
N/A 10 King Room with Sofa Bed and Balcony
Booking 203 9.1
10 King room with Sofa Bed and Balcony - High Floor
10 King Deluxe Room
Expedia 9 9 NEW TEAM MEMBER
10 King Deluxe room w sofa bed city view- High Floor
Google 404 4.8 N/A 195 Total Rooms
tripadvisor 51 #24/332 WEATHER FORECAST
19-16°C Cloudy
Venue Name Cover Net Revenue Revenue Center DAY MTD YTD Member Recognition
Breakfast Room Revenue 131,555.88 2,311,945.17 Hilton Honors Member Benefits
173 1924.72 14,303.94
By simply enrolling in the program, you can start enjoying
Together & CO 39 1054.43 F&B Revenue 3,985.14 44,843.73 778,949.76 these exclusive benefits immediately:
*Guaranteed Discount
Atrium 38 368.63 *Digital Check-In
Other Revenue 621.77 5,178.53 92,677.13
IRD 15 448.38 *Complimentary in-room and lobby Standard Internet access
Shop All Day 13 188.98 *Quick reservations and check-in
Total Revenue 18,910.85 181,578.14 3,183,572.06
C&E n/a n/a *Late checkout based on availability
*Express checkout
SHOW ROOMs: 1001,1003,1108,1110,1118 *Second guest stays free in member’s room
