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Service Thinkp t30 7

The document provides important service information regarding BIOS and device driver fixes, advising customers to contact IBM support for assistance. It outlines a strategy for replacing Field Replaceable Units (FRUs) to avoid unnecessary expenses, emphasizing the need to install diskette fixes before replacements. Additionally, it warns that automatic configuration may alter customized settings, urging technicians to verify configurations post-service.

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2 views1 page

Service Thinkp t30 7

The document provides important service information regarding BIOS and device driver fixes, advising customers to contact IBM support for assistance. It outlines a strategy for replacing Field Replaceable Units (FRUs) to avoid unnecessary expenses, emphasizing the need to install diskette fixes before replacements. Additionally, it warns that automatic configuration may alter customized settings, urging technicians to verify configurations post-service.

Uploaded by

burdiles
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Introduction

Important service information

Important
BIOS and device driver fixes are
customer-installable. The BIOS and device drivers
are posted on the IBM support site
http://www.ibm.com/pc/support

Advise customers to contact the PC Company


HelpCenter at 800-772-2227 if they need assistance
in obtaining or installing any diskette fixes.

Customers in Canada should call IBM HelpPC at


800-565-3344 for assistance or download
information.

Strategy for replacing FRUs

Before replacing parts


Make sure that all diskette fixes are installed before
replacing any FRUs listed in this manual.

Use the following strategy to prevent unnecessary expense


for replacing and servicing FRUs:
v If you are instructed to replace a FRU but the
replacement does not correct the problem, reinstall
the original FRU before you continue.
v Some computers have both a processor board and a
system board. If you are instructed to replace either the
processor board or the system board, and replacing one
of them does not correct the problem, reinstall that
board, and then replace the other one.
v If an adapter or device consists of more than one FRU,
any of the FRUs may be the cause of the error. Before
replacing the adapter or device, remove the FRUs, one
by one, to see if the symptoms change. Replace only
the FRU that changed the symptoms.

Attention: The setup configuration on the computer you


are servicing may have been customized. Running
Automatic Configuration may alter the settings. Note the
current configuration settings (using the View Configuration
option); then, when service has been completed, verify that
those settings remain in effect.

© Copyright IBM Corp. 2003 3

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