Sultan Khan

Himayat-e-Islam College Road, Garden Town, Model town, Lahore | +923345133213 | sultan.business3213@gmail.com

Education
BS MAJOR IN ECONOMICS AND MINOR IN BUSINESS MANAGEMENT | SEP 2020 - JUN 2024 | LAHORE
SCHOOL OF ECONOMICS

RELEVENT COURSES:
Principles of Management, Principles of Marketing, Microeconomics, Macroeconomics, Business Statistics, Time
Series Analysis and Forecasting, Entrepreneurship, Applications of Information Communication Technologies
(ICT).

Experience
CUSTOMER RELATIONS COORDINATOR | NAYATEL | JAN 2025 – JUN 2025

· Responded to 60+ customer inquiries daily, assisting with internet service setup, troubleshooting, and
subscription decisions.
· Used customer feedback to help inform enhancements to service packages and support processes,
reducing follow-up support requests by 15%.
· Conducted onboarding walkthroughs for new subscribers, increasing satisfaction ratings and
promoting long-term loyalty.
MARKETING AND COMMUNICATIONS EXECUTIVE | GRADVISORS | JUN 2024- DEC 2024

· Spearheaded communication campaigns reaching 5,000+ students, drafting over 50 emails, newsletters,
and social media
· posts to boost engagement and brand visibility by 30%.
· Coordinated with 10+ academic advisors and partner organizations, ensuring 100% on-time delivery of
program updates,
· events, and scholarship opportunities.
· Managed and monitored 3 digital communication channels, responding to an average of 200+ queries per
month while maintaining a high client satisfaction rate.

Relevant Certification
ESSENTIALS OF PROJECT MANAGEMENT | UNIVERSITY OF CALIFORNIA, IRVINE (COURSERA) | MAR
2023

· Covered core principles of project planning, scheduling, budgeting, stakeholder management, and risk
assessment.
· Applied industry-standard tools such as Gantt charts and project tracking software to design and
execute simulated projects from initiation to closure.
· Gained practical insight into balancing scope, time, and resources while ensuring quality and meeting
objectives.
SUCCESSFUL NEGOTIATION: ESSENTIAL STRATEGIES AND SKILLS | UNIVERSITY OF MICHIGAN
(COURSERA) | DEC 2023

· Mastered all four key negotiation phases: preparation, information exchange, bargaining, and
commitment.
· Practiced creating win-win agreements through structured role-play exercises and real-world case
simulations.
· Learned to handle impasses, manage difficult counterparts, and use persuasive communication to
achieve mutually beneficial outcomes.

IMPROVING COMMUNICATION SKILLS | UNIVERSITY OF PENNSYLVANIA (COURSERA) | APR 2024

· Learned techniques for delivering clear, persuasive, and audience-focused messages across
professional and cross-cultural contexts.
· Practiced active listening, nonverbal communication, and structured message delivery to enhance
clarity and impact.
· Developed strategies for adapting tone, style, and content to different audiences, including teams,
clients, and leadership.

Trainings and Co-curricular

· Conducted interviews and formed a cohesive team for, Pashtun Education Development Movement
ensuring alignment with society objectives.
· Orchestrated photo shoots and collaborated with photographers for visually appealing content
highlighting cultural events.
· Facilitated event approval processes, ensuring compliance with university regulations and coordinating
logistics for successful execution.

SURVEY DESIGN AND POWER ANALYSIS WORKSHOP | HAILY COLLAGE OF COMMERCE, PUNJAB
UNIVERSITY| JUL 2023

· Acquired crucial skills in designing surveys during an intensive workshop at Hailey College of
Commerce, Punjab University
· Developed a comprehensive understanding of ethical considerations related to survey design and
implementation. Strengthened proficiency in analyzing survey data, enhancing capabilities for
informed research and decision making.

PROFESSIONAL SPEAKING AND STAKEHOLDER ENGAGEMENT | INSTITUTE OF LEADERSHIP &

· Participated in a 1-day in-person training (6 contact hours) focused on impactful presentations

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Key Skills
COMMUNICATION & INTERPERSONAL SKILLS

· Excellent verbal and written communication abilities, fostering effective collaboration and relationship-
building.
· Skilled in active listening, persuasive messaging, and audience-focused presentations

CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

· Proficient in managing client relations using tools like Salesforce, HubSpot, and Zoho CRM.
· Experienced in nurturing long-term client relationships and driving customer satisfaction

CONFLICT RESOLUTION & NEGOTIATION

· Adept at negotiation, mediation, and problem-solving to resolve conflicts and achieve win-win
outcomes.
· Skilled in managing stakeholder interests and maintaining positive collaborations

DIGITAL MARKETING & E-COMMERCE

· Hands-on experience with Google Ads, Google Analytics, SEO, and SEM for digital campaign
optimization.
· Knowledge of e-commerce management including Shopify setup and basic online store optimization.
· Experienced in content creation and social media management to enhance brand visibility and
engagement

PROJECT & TIME MANAGEMENT

· Strong project coordination skills, from planning to execution, ensuring timely delivery of objectives.
· Proficient in resource allocation, scheduling, and prioritization for effective workflow management.

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