Alcatel-Lucent 5580 Home Network Manager
The Intelligent and Vendor-Independent Digital Home Network Manager
Overview
The Alcatel-Lucent 5580 Home Network Manager (HNM) is a centralized solution that solves the challenge of managing digital home networks. It automates the setup and configuration of customer premises equipment (CPE) on a large scale. It also helps you reduce operational expenses, thanks to proactive maintenance, diagnosis and troubleshooting capabilities. As a result, you can deploy advanced digital and multimedia communication services to the home cost effectively, while delivering the quality of experience end users are looking for.
Alcatel-Lucent 5580 Home Network Manager
Mastering the Digital Home Revolution
The customer home network is becoming the cornerstone of your service delivery chain. Enabling your organization to master the home management challenge will translate into reduced operational costs and increased customer satisfaction.
Troubleshooting, root
cause identification and resolution are all dependent on having tools that provide technicians and customer service representatives (CSRs) with a view into the network all the way to the end devices consuming that application
THE YANKEE GROUP EXPLORING IPTV LIFECYCLE AND OPERATIONAL COSTS (OCTOBER 2006)
Managing the Full Digital Home Communication services are constantly evolving. Today your focus is on providing triple-play services. Soon, you will move to converged fixed-mobile service offerings. Each service wave brings along a specific set of devices that you need to manage from residential gateways, set-top boxes and VoIP phones to femto cell gateways. The heterogeneous nature of home networks will require integrated management of all these devices, whatever their vendor. Overcome the Mass Management Challenge The growing number of homes to care for and the heterogeneous nature of devices and services have turned the home network into a source of many potential problems. Complexity is further increased by the ongoing need for firmware upgrades, bug fixes and new service rollouts. So new tools are essential to help you master this intensified complexity and the associated mass management challenge. Keeping Operational Costs Under Control Because the current competitive environment is forcing you to reduce your operational costs, you need to
rationalize installation, activation, maintenance, customer support and troubleshooting processes to the greatest possible extent. Important gains can be achieved through customer self-care and proactive management to eliminate problems early on.
Achieving the Best Subscriber Experience Your mainstream subscribers have neither the knowledge nor the willingness to care for the increasing complexity of home networking technologies. They expect easy-toinstall services that work smoothly. As a result, they will value any tool or support services you provide. Satisfied subscribers will translate into increased loyalty, while effective tools will speed up service adoption. Smooth Integration in Your Operational Organization Moving to the digital home requires an operational transformation. You need to implement automated and flow-through processes for your service provisioning, maintenance and customer support operations. Also, as your organization and service offerings continue to evolve, you need flexible solutions that can meet your changing needs.
Alcatel-Lucent 5580 Home Network Manager
Overcoming the Digital Home Management Challenge
The Alcatel-Lucent 5580 HNM provides extended digital home management capabilities. It supports your fulfillment and assurance processes with advanced automation and troubleshooting capabilities. Based on DSL Forum management standards, the solution allows you to provide multivendor CPE management capability.
A Truly Multivendor CPE Management Solution The DSL Forum has finalized TR-069 and associated digital home management standards. These have been defined to enable multivendor management of customer premises equipment. The Alcatel-Lucent 5580 HNM fully complies with TR-069 and associated standards, making it the most advanced multivendor management solution on the market. CPE interoperability is thoroughly tested to provide openness and rapid deployment. This offers you increased flexibility in CPE selection and evolution strategy. Enables Automated Mass Management Operations The Alcatel-Lucent 5580 HNM brings automation to unprecedented levels. It supports grouped operations that execute management operations for a wide set of devices in a single operator action. It also supports an intelligent policy engine that triggers management operations, upon validation of dynamic criteria. Such policies can trigger quick operational reactions to any management events as they arise.
Accelerates Introduction of New Devices and Services The Alcatel-Lucent 5580 HNM can manage new device types or releases with no adaptations. New devices can be supported on the fly, while the system continues operating. This helps you cope with the fast-changing nature of your digital home ecosystem. For instance, the Alcatel-Lucent 5580 HNM can easily cope with the introduction of innovative video service or take over the management of new femto cell gateways as you launch new fixed mobile service offerings. Supports Flexible Deployment and Operational Modes The Alcatel-Lucent 5580 HNM can be used as a full fledged management tool for your daily requirements while acting as a proxy for OSS-driven management operations. It can also support strict management context separation, enabling a single system to be used by several internal or external organizations. This allows you to work in a local loop unbundling context, by granting management access to third-party service providers, offering retail services on top of your access infrastructure.
Alcatel-Lucent 5580 Home Network Manager
Integrates into Your OSS Organization Your service activation and assurance processes rely on a number of OSS applications. The Alcatel-Lucent 5580 HNM is easy to integrate into your OSS and BSS environment, thanks to its northbound interface, based on WebService and a high-level abstraction. Building streamlined, end-to-end fulfillment and assurance processes allows you to achieve high levels of automation and faster reaction to network events.
FEATURE
BENEFITS
Multivendor management, based on DSL Forum standards (TR-069, TR-111, etc.)
Comprehensive home network management for all home devices (residential gateway, VoIP phones, etc) and vendors Broad freedom in device selection
Support for multiple zero-touch activation scenarios
Simplified device installation and activation Activation options to meet your needs
Flexible management of operator roles and rights, with strict separation of management domains Hot deployable extension of new device types and object models
Support for specific organizational needs, including wholesale/retail business models Faster, easier introduction of new devices and services Streamlined evolution of digital home ecosystem
Grouped management operations and intelligent policies
Reduced cost and complexity for home network management Support for proactive management and large-scale operations
OSS interface based on web services
Streamlined, cost-effective integration into your OSS/BSS environment
Figure 1. Alcatel-Lucent 5580 HNM Operational Overview
Fulllment Assurance
Initial Device Activation (Zero Touch)
New Service Activation
Proactive Maintenance
Remote Diagnosis and Troubleshooting
Set unique device credentials Enable device management Set initial device conguration Update device software
Update device conguration (new service settings) Update device software (new service support)
Update device software (bug xing) Implement networkwide conguration changes
Detect device and service problems Diagnose problems Troubleshoot (change congurations, reboot, update sofware, etc.)
Mass Management and Automation
Full Home Coverage (RGW, STB, VoIP Phones, WiMAX Subscriber Station, Femto Cell)
Multivendor Device Management
Alcatel-Lucent 5580 Home Network Manager
How the Alcatel-Lucent 5580 HNM Works
Remote Device Management Based on DSL Forum TR-069
The Alcatel-Lucent 5580 HNM implements the WAN-side management protocol described in the DSL Forum TR-069 standard. TR-069 specifies a protocol stack, connectivity and object model for the management of modems and residential gateways. The TR-069 standard has been extended with TR-111 to allow management of devices behind a NAT residential gateway. Connectivity between the Alcatel-Lucent 5580 HNM and home devices is established based on HTTP and IP protocols, making the link-layer independent and suitable for any service provider (access provider, Internet service provider [ISP] or application provider). The TR-069 protocol is CPE-driven, as the CPE connects periodically to the management system. The CPE also contacts the Alcatel-Lucent 5580 HNM on specific events such as reboot and IP address change. This communication is complemented with a connection request mechanism, permitting the Alcatel-Lucent 5580 HNM to contact the CPE at any time.
Figure 2. DSL Forum Standards for CPE Management
IP-STB WT-121, WT-123: TR-069 Implementation and Interoperability TR-098, TR-133: QoS Extensions WT-135: STB Object Model
OSS/BSS
TR-064: LAN-side CPE Management
TR-106: Common Data Model Template WT-131, WT-132 ACS Northbound Interface Policy Auto-Conguration Server (ACS) TR-094: HN Multiservice Delivery Framework TR-110: VoIP Reference Models TR-069: WAN-side CPE Management Residential Gateway (RG) TR-068: WT-124, RG Requirements TR-122: Voice ATA Requirements Home Storage Server Games Console TR-111: Remote Management of Home Devices (TR-069 pass-thru)
VoIP TR-104: VoIP Object Model
WT-140: NAS Data Model
Call Center Supported in HNM 2.3
Alcatel-Lucent 5580 Home Network Manager
CPE interoperability tests
Working with the MotiveSmart verification program, Alcatel-Lucent is engaged in thorough interoperability testing with more than 40 market-leading CPE vendors. Tests check conformance to TR-069 and associated standards and are executed according to PD-128 specifications.
Figure 3. A Sampling of CPE Vendors in Interoperability Tests with Alcatel-Lucent and Motive
Alcatel-Lucent 5580 Home Network Manager
The Alcatel-Lucent 5580 HNM in Action Devices and services involve various management operations, including service provisioning, security, traffic policing and troubleshooting. These need to be controlled by operators, customer support personnel or even by customers themselves. The AlcatelLucent 5580 HNM is a full-fledged management system, operated via graphical user interface. As shown in Figure 4, it can also serve as a management hub, performing operations on behalf of OSS applications, including provisioning or traffic policing, or from customer support or customer self-care solutions.
Intelligent Policy Engine An intelligent policy engine is implemented to provide a high level of automation for day-to-day operations, including initial device activation and configuration, configuration updates, proactive maintenance and troubleshooting. Detailed reporting is provided to inform operators of the state of a given policy typically statistics on successfully executed actions, aborted actions or on-going retries. Multiple Device Activation Scenarios Zero-touch activation offers your subscribers the ability to activate new devices simply and easily. The objective of the initial device activation is to give the device access to your Internet network, configure the device for the services subscribed and enable the Alcatel-Lucent 5580 HNM to take over device management.
The Alcatel-Lucent 5580 HNM supports three main device activation scenarios, allowing you to choose those that best suit your needs, with easy adaptation as your services and processes evolve.
Figure 4. The Alcatel-Lucent 5580 HNM Serving as a Digital Home Management Hub
User Database AAA Infrastructure Service Provisioning Fault Management
OSS Applications Web Services
Customer Support Platform Integration
Management Actions Device Model
Policy Engine
Device Management Mass Operations, etc.
CSR
Soundbound Interface
Operator
TR-069 Self Installation Customer Self-Care
TR-111
SNMP
Home Network RGW, STB, VoIP Phones, WiMAX Subscriber Stations, Femto Cell, etc.
Customer
Alcatel-Lucent 5580 Home Network Manager
Managing New Devices on the Fly The Alcatel-Lucent 5580 HNM can manage new device types or releases on the fly. For that purpose, you can simply load the object model of the device in an XML form. The AlcatelLucent 5580 HNM will take over management of the device with no need for further adaptation. Interaction in Your OSS Environment The Alcatel-Lucent 5580 HNM provides a northbound interface to communicate with higher level OSSs. This interface is implemented through a set of high-level primitives covering service provisioning, device configuration, software management, etc. These
primitives provide a powerful means for OSS applications to perform management operations on one or several devices with a single command.
System Architecture The Alcatel-Lucent 5580 HNM has been developed as a J2EE application, making it independent of the underlying operating system. The Java Virtual Machine shields the application server from the underlying hardware. The Alcatel-Lucent uses BEA WebLogic, but owing to the use of J2EE, it can be easily adapted to other middleware systems (e.g., Jboss). Hibernate provides the same independence for the database technology and enables smooth migration from Oracle to any other database system.
Figure 5. Multiple Device Activation Scenarios
Zero-Touch Activation Processes
(All processes are fully automated; no customer or operator intervention)
Pre-Provisioning
Unique Credentials (User name, password, management system URL) Congure Device for Service
Zero-Touch Zero-Touch
Customer Self-Serve
Initial Device Status (Factory pre-provisioning)
Default Credentials
Default Credentials
Process Highlights
Set Unique Credentials Congure Device for Service
Set Unique Credentials Congure Device for Service Devices Congured on the Fly Support for Customer Self-Ordering
Pros
Limited Upfront OSS Adaptations Factory Pre-Provisioning Implies Logistic Challenge and Device Delivery Lead Time
Device Congured on the Fly
Cons
Need Upfront OSS Adaptations
Need Upfront OSS Adaptations
Alcatel-Lucent 5580 Home Network Manager
Alcatel-Lucent Digital Home Care Solution Addressing Comprehensive Digital Home Management Needs
Because your operating challenges extend beyond home devices, Alcatel-Lucent has developed the Digital Home Care solution with our partner Motive Inc. It extends the Alcatel-Lucent 5580 HNM digital home management capabilities to include customer support interactions (through self-care and CSR assisted care tools), along with DSL loop validation, optimization and troubleshooting. The solution is integrated out-of-the-box, but it can also accommodate various adaptations to meet your specific needs. It increases efficiency by eliminating problems upfront and typically reduces digital home operational expenses by an average 50 percent.
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Alcatel-Lucent 5580 Home Network Manager
The Alcatel-Lucent Advantage
The Alcatel-Lucent 5580 HNM allows you to successfully deploy innovative communication and multimedia services by mastering operational complexity. It offers: A truly vendor agnostic solution, committed to full CPE interoperability Interoperability testing with more than 40 leading CPE vendors Live deployments that incorporate the devices of more than 10 CPE vendors Automated mass management of home devices Extended grouping functions An intelligent policy engine for proactive operations Better quality of experience for customers and operators Zero-touch, worry-free device activation Proactive maintenance and remote troubleshooting capabilities Flexible deployment and operational modes Easy adaptation to your organization and processes Authorized access for third-party service providers (wholesale / retail models) Management of triple-play devices and converged fixed-mobile services Triple-play devices: residential gateways, set-top-boxes and VoIP phones Fixed mobile convergence devices: WiMAX subscriber stations and femto cell gateways Field proven Deployed by more than 25 service providers worldwide More than three million lines under management to date Two deployments with more than one million lines First TR-69based solution managing third-party set-topboxes for IPTV services Brought to you by the leading provider of advanced communication solutions Leading vendor of end-to-end triple-play and fixed-mobile convergence Experienced in large-scale deployments and integration projects Committed to carrier-grade solutions Helping you succeed with an extensive portfolio of professional services
Alcatel-Lucent 5580 Home Network Manager
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www.alcatel-lucent.com
Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. 2007 Alcatel-Lucent. All rights reserved. WLN1103070704 (09)
