Meghna Mehta 91- 9769927878 (Mobile) megha88mehta@gmail.com PROFESSIONAL SUMMARY: 4.
.8 years (54 months) of total IT experience in SAP BASIS currently working with Atos. E2E200 SAP SOLMAN trained & Certified Worked as SAP Basis Consultant with Accenture, IBM and Atos Origin. Languages known: English and Germany. Worked on multiple SAP environments 4OB, 4.6C, and ECC 6.0 versions of SAP-R/3 Release and APO, BW, CRM, XI, EP, PI, MDM, SOLMAN etc. Good knowledge of SAP Basis having worked TMS and its troubleshooting, Printer administration, Job scheduling, OSS notes, Support Pack upgrades, Kernel upgrades, Language installation, CCMS, RFC administration, CTS PLUS configuration and many more concepts. Handled EHS&S and Reach SVT Projects as well. Good knowledge in SQL, UNIX and Oracle commands. Good at Handling On Call issues and Priority 1 Issues with good, effective and End to End resolution to the Problem with Root Cause Analysis. Key personal strengths are good analytical and logical skills, active team player, hardworking, enthusiastic and a positive attitude. Good communication skills with excellent relationship management skills with the ability to relate to people at any level of business and management. Undergoing PGDEB Management Course with Welingkars Institute of Management Worlds 7th Ranked B-School. Good Leadership Qualities Handling a Team of 10-12 Team Members. Worked with maximum of 50 Team Members.
PROJECT DETAILS: Accenture DuPont (July 2008 May 2010) DuPont is a leader in chemical industry and is a diamond client for SAP in Accenture. SAP has done a number of pilot projects with them before launching their key products in market. DuPont has a separate business unit DPC (DuPont Performance Coating) expanding to Europe and Asia regions. DuPont is now to migrating to Netweaver Platform. Working experience with Different Vendors supporting DuPont like Dazel ( CSC ), Control M ( CSC ),BW (Satyam), Hardware ( IBM ). IBM Tata Motors (May 2010 Sept 2010) Worked at the Client site Tata Motors Limited is a multinational corporation headquartered in Mumbai, India. Part of the Tata Group, it was formerly known as TELCO (TATA Engineering and Locomotive Company). Tata Motors has consolidated revenue of USD 16 billion after the acquisition of British automotive brands Jaguar and Landover in 2008. It is India's largest company in the automobile and commercial vehicle sector with upwards of 70% cumulative Market share in the Domestic Commercial vehicle segment, and a midsized player on the world market with 0.81% market share in 2007. The company is the worlds fourth largest truck manufacturer, and the worlds second largest bus manufacturer. In India, Tata ranks as the leader in every commercial vehicle segment, and is in the top 3 makers of passenger cars. ATOS Origin (Sept 2010 Till Date) Working with multiple clients across the Globe Germany, France, Belgium and North America With Atos Origin I have worked in a multiple client environment wherein we give 24x7 support to around 25 different clients which covers France, Germany, North America and Belgium each having its own set of processes to be followed. SPOC Role SPOC for RHODIA customer France Interacting with Atos France colleagues and Managers Offshoring Level 3 work from France to India Offshoring new systems from France to India Having KT sessions with France team members and delegating work to the team members in India Planning and executing Level 3 activities EndTo- End for the customer including Resource Planning. Managing documentation for all Project Related activities Playing a key role for giving 100% SLA commitment for the customer
Preparing Incident Reports and RCA report for Severity 1 tickets Proposing improvement Plans and suggestion for recurring incidents Implementing Password Management tool (PMP) for integrating all possible passwords for SAP in one secure and accessible site. Conduction Knowledge Transfer Sessions for Team Members for the work Offshored to India. Resource Planning for Activities. Planning activities with various Teams. Part of Process Improvement Team.
On point for PI Administration: Played a major role for solving PI related issues within the agreed time window. Closely monitoring the PI messages for Bank related transactions Instant resolutions of the issues failing which can cause monetary loss to the customer Closely monitoring the messages right from sending of Bank statement from PI 7.1 to receiving of the acknowledgements for the transaction in ECC 6.0 environment.
L3 Resource and Dedicated Point of Contact for RHODIA and Blue Star Customer : Nominated as Dedicated Point of Contact from India Team for RHODIA and Blue Star Customers. Responsible for off- shoring L3 work from Demand Country to India. Responsible for performing the Demo of the activities and preparing the Work Instruction for the Team so that the L3 activities can be performed by India Team. Off-shored more than 16 SAP Instances including SRM 7.0 and MDM 7.1 systems for India Team. Responsible for preparing RCA and Incident Reports for P1 issues and presenting them to the Contract Managers of the customers. Responsible for Off-shore Improvement including Work Instructions, creating and defining Standard Process, creating Escalation Matrix, Password Management, Inventory Management etc. Management Role Preparing Back to Green Plan Providing Operational Updates to the Upper Management Presenting KPIs to Upper Management Involved in CSIP (Customer Service Improvement Plan) to minimize the Ticket Generation. Quarterly Billing of the Customer.
Involved in converting FTE Based Billing Model to Work Unit Based Model. Involved in providing data to Lean Management. Faced Security Internal Audits on behalf of the Team. Faced Internal Customer Audits.
Integration of Ticketing Tool (USD) with CCMS in SAP (MONA) MONA is a tool that has been used to integrate CCMS with the Ticketing Tool. Switching alerts ON/OFF as and when required Customizing the alerts and notifications as per the criticality of the environment and customer requirement. TECHNICAL SUMMARY: Certifications E2E Solution Manager Trained and Certified 24th May 2011 Module Specific Administration Enterprise Portal EP SSO Configuration and troubleshooting JCO RFC creation and troubleshooting User and Role creation Start Stop of Java servers and its related services Troubleshooting of various EP issues. Export and Import of certificate Changing parameters using Config Tool and Visual Admin Portal transports Applying JSPM patches. Thread Dump Analysis Composite Environment CE Applying notes for security parameters for CE Export and Import of certificate Start stop of java servers and troubleshooting Customer Relationship Management CRM Troubleshooting connectivity issues Process Integration PI Start Stop and troubleshooting Analysing the failure of messages and troubleshooting using SXMB_MONI Administration of PI components POC for PI issues: I was responsible for PI administration and troubleshooting of important Bank related transactions failure to which can cause monetary loss to the customer. Monitoring the entire transaction cycle very closely right from sending of Bank statement from PI 7.1 to the receipt of the acknowledgement from ECC 6.0 system. Analysing Connectivity issues like SPROXY, SLD Chec+ks and others.
Deploying .ear files Master Data Management MDM MDM server Start Stop and troubleshooting Administration of MDM using MDM Console Loading of Repositories like ECATDATA and GSMSEARCH Start Stop of MDM server from MDM Console Troubleshooting connectivity issues with the Repositories. Business Intelligence BI and BOBJ Extending User License key for BI Troubleshooting issues related to Report viewing in BOBJ Administration of BOBJ server from CMC and Info Viewer Restarting TOMCAT server Restarting server nodes from CMC Business Warehouse BW Source System Creation and troubleshooting Load issues between BW and BI Troubleshooting IDOCs related issues using WE02 Troubleshooting Transactional RFC errors in SM58 Content Server Management and Troubleshooting Start-Stop of Content Server from DBMGUI and DBCMLI Adding new volume to the Content Server Parameter changes for Content Server Content server Refresh Live Cache Administration Start-Stop of Live Cache Administration of Live Cache Parameter Changes Live Cache Restore Web Dispatcher Administration Web Dispatcher Start-Stop Web Dispatcher administration from Web Dispatcher Monitor Troubleshooting Web Dispatcher Issues TREX Administration TREX Installation TREX Integration Troubleshooting of TREX Issues. Business Connector Administration NFE Connector Administration Inbound Connector Outbound Connector Level 3 Activities Vertex Upgrade Hardware Move / Hardware Consolidation Support Pack Application
Kernel Upgrades Application of JSPM patches Applied more than 100 OSS notes (Manual, SNOTE and Download Manager) SCOT Configuration and troubleshooting System Refresh and Cross Cluster Refreshes Handled around 40 refreshes till date. Language Installation ST-A/PI Add On Installation and Upgrade Oracle Upgrade and Applying Oracle Patch sets. Index Rebuilt Client Copy System copy Installing maintenance certificate for both ABAP and Java Creation of Content repositories Handling Severity 1 issues and On Call Issues Performance Tuning SAP and Database Parameter Changes EWA Report Preparation and analysis. Adobe Reader Installation CTS Plus Configuration Installations EP Installation ECC 6.0 Installation Diagnostic Agent Installation for Solution Manager Involved in 4.6C to ECC 6.0 Upgrade Installation of SAPGUI on Handheld device and configuring it with IIS on Windows. Basis Related Work Transport TMS configuration and Transport Route changes Creation of Virtual system Moving transports across the Landscape both at OS level and SAP Troubleshooting hanged transports TP Parameter changes Performing Third Party transports using FTP Moving 20000-25000 transports to Production environment every week. Expert in Troubleshooting of Hang Transports Printer Creation and deletion of Printers Spool and TEMSE administration Logical server creation and Hardware Consolidation Font Installation and transporting of device types across the landscape Mass locking and unlocking of Printers Export and Import of Printers Creation of Printer queues at OS level Troubleshooting printer issues at SAP and OS level.
RFC Creation of all types of RFCs Trusted and Non Trusted RFCs Registering of programs on Gateway for TCP/IP RFCs Troubleshooting of RFC related issues. Core Basis Activities and Related Troubleshooting Gateway issues SAP system start-stop for both ABAP and Java Analysing Cancelled jobs Analysing ABAP dumps Table space Resizing and Extending Index Rebuilt BRTOOLS Using JCMON, DPMON for troubleshooting issues OSS connections User creation and Role creation Providing access key Performance issues Executing Update Statistics for requested tables Resolving DB13/DB14 Issues Solution Manager E2E Solution Manager Trained and Certified CCMS agent start stop Enabling Database monitoring for Portal Environment - DBACOCKPIT Troubleshooting on alerts generated by CCMS Content Server and Lice Cache Monitoring using SOLMAN Using Willy Introscope and Solution Manager Work Centre System Monitoring Daily Monitoring of SAP system Performing Database Monitoring EWA Reports Capacity Planning Report Monthly Reports for specific customers Third Party Tools Control M : Batch Job scheduling Tool in SAP. Dazel : Printer Management Tool that helps in managing printers efficiently in SAP $Universe : Batch Job scheduling tool and Back up scheduling tool for SAP
Operating Systems AIX Sun OS Linux HP-UX Windows Windows 2008
Database Oracle MAXDB SQLPLUS DB2
PROJECT INITIATIVES: Involved in EH&S Upgrade Project from Mock built to Go live Handled Reach SVT project Implemented new strategies for performance improvement of the system Handled Quarterly Maintenance Windows for maintaining system health. Implemented Index Creation for tables so as to reduce the BDLS runtime as a part of Post refresh activity. Handled TWE activities carried for Upgrading systems Patch levels to the latest ones.
Other Activities
Organizer of the Great Place to Work initiatives at my Project. Activities include organizing outings, treks, sports events, lunch, dinners, small team games, cultural evenings and performance events Won awards for vocabulary skills, sports etc. Received Certificate from Rotract Club Created Project : College Administration and Management System (Front End : VB 6.0 and Back End : SQL). Awarded by Mumbai University for Holding 1 Rank during Graduation
st
Academic Qualification
Degree
PGDEB
Institution & University
Welingkars Institute of Management (Mumbai University and AICTE Affiliated)
Year of passing
Currently Undergoing starting June 2011 June 2008
Percentage
Semester I 71%
B.SC (IT) (Computer Engineering) H.S.C.
Birla College (Mumbai University)
78% Distinction Holder 70% First Class 83.60% Distinction Holder
Birla College (Mumbai University)
June 2005
S.S.C.
K.C Gandhi English High School (Maharashtra Board)
June 2003
Personal Details Birth date : 5th Feb, 1988 E- Mail : megha88mehta@gmail.com Phone (Mobile) : + 91 9769927878 Marital Status : Unmarried Passport - Valid Address :
Radha Nagar, Bldg- D/23, Ft-no : 26, khadak Pada, Kalyan (W). Maharashtra State. India.
