Complete Corporate Agent Training with additional support funetions Navigating Work Areas: Move cursor to Window 2 Redirect Apollo response to Window 2 Print active window Print all windows ‘Zoom window Reset the keyboard Clear the entire screen Clear the active window Replay last typed commands Change to Screen B Move up Move down Move Top Move Bottom Display all work areas ‘News / Enhancements / Info / Mise: Front Page News Daily News HELP Enhancements Geography Ads Closest airpott to a city Ainport or City, using secondary letter E, Local Time Weather Airline Briefings Calculator functions Show the air miles between cities Show the air miles between cities Show FQTV miles between cities CTRL +2 ALT +2 CTRL *B or FILE ~PRINT ACTIVE CTRL + X or FILE - PRINT ALL CTRL +Z CTRL +R CTRL +S CTRL = W CTRL + up arrow SB MU or PAGE UP or MU# (MU12) MD or PAGE DOWN or MD# (MD10) MT MB op/w* S*TLQ/FPNEWS.15MAY S*TLQ/NEWS-15MAY HELP NAME or HELP Ni HELP ENHANCE S*MAP/state or country S*MAP/OHIO-SSSS S*MAP/OHIO-SSSS.NE, (Lrrvo S*WEA/ S*UAB/ or on the internet Addition XX100+50 Subtraction —-XX100-50 Muliply ——-XX100*50 Divide XX100/50 Total Fare XX500B Base Fare XXS00T° DMP - shows all cities in the par DMPFLLMIA M*CLEDENRecorder: ‘To turn on the recorder all entries ~ CTRL-O ‘To tum off the recorder - CTRL-O To play back all your entries you just recorded ~ CTRI-K ENCODE: Airline S*AIR/UNITED Similar Name List SL*L City or Airport S*CTY/PORTLAND Country S*COU/BRAZIL Hotel S*HTL/RITZ CARLTON Car S*CAR/NATIONAL DECODE: Aisline S*AIR/UA City or Airport CTY/TPA Country *COU/GRGR Hotel S*HTL/EM Car S*CAR/ET 2 Programmabi 1 Alte Building our own P-Keys Changing our own P-Keys Keeping certain keys standard Using our P-Keys as a reservation checklist REFERENCE SHEET — DIRECTRAVEL Standard Programmable Keys ** Basic PNR Elements ~ these are needed to complete any PNR in Apollo: P Phone Field PNYCB/201 847-2163, R ~ Received From Field RJOHN SMITH#ER 1 Itinerary Segments Air, Car, Hotel, Limo, Tours, ete N—-Name Field N:SMITH/JOHN*123456 T — Ticketing Fields & Stored Fates T:TAU/ISMAY/ETKT and TSB tM Profile Usage & the need for standardization: NOTE ~ The majority of our traveler profiles are now being built online by the travelers themselves. If the corporate client utilizes DLNG (Direct Link Next Generation), they build their profile in DLNG and it copies into Apollo in the DIRECTRAVEL Standard format. If the corporate client does not utilize DLNG, their profiles ate built using Intemet Profile Manager. Again the profile that they create copies into Apollo CTRAVEL Standard format. ‘There is a link to both of these sites on www.DI.COM If you nced a profile added for a new traveler, you are to send an email to support@iDT.COM with the travelers FULL NAME and Email address. Someone from out support team will send a User Name and Password either back to you or directly to the travel. Travelers should also be making any changes to their profiles online. They must SAVE the changes on either system hefore the updates will appear in Apollo.MAR ~ Main Area of Reference st BAR —Business Area of Reference S*BARtitle StALCA, Ifaccessing a BAR from a different pseudo city S*PCC/ALCA List all BARS in a pseudo city SLB PAR —Personal Area of Reference _S*BARtitle-PAR«itle | S*ALCA- SMITH TFaccessing a PAR from a different pseudo city S*PCC/ALCA-SMITH PCC = Pseudo city Find a PAR without a BAR, same pseudo city S*XX.SMITH Find a PAR without a BAR, different pseudo city S*PCC/XX-SMITH List all PARS in a pseudo city under a BAR SLP/BARNAME List all PARS under a BAR to find a specific name — SLP/BARNAME-xxx Chis will display a similar name list for you to choose from) Profile lines coded with a Y Always move into every par Profile lines coded with an O Can be “optionally” moved into a pnr Profile lines coded with an N Can never be moved and are information only ‘View profiles that were moved into a par PA Redisplay the last profile accessed sR Redisplay the last BAR SB Redisplay the last PAR sP View only C coded lines in « profile SRC DIRECTRAVEL PROFILE & PNR STANDARDIZATION PROCEDURES — Ageat Management Console = Public Folders ~ Knowledge ~ Standardization Packet — ATTACHED AS REFERENCE, ‘To Move A Profile: MV /#°TIFFANY Q/KN9/80 Select Move from a BAR MVB/S/#3#5#8 Select Move from a PAR MVP/S/#10#15#22 Part of a Directravel Direct PNR: 1 Name: To View: *N To Eater: NSERVISS/TIFFANY To Change: CNSSERVISS/TIFFANY MS ‘To Delete Cay NOTE - DIRECTRAVEL policy is 1 person per par, if you have to book multiple passengers on the same pnr, you MUST issue separate invoices, one for each person. @ Statement Information: To View: N ‘To Enter: N:SERVISS/TIFFANY?123456-11 ‘To Chany G:IN?123456-11 To Delete: CAN?® Phone: To View: »PP ‘To Enter P-EWRB/201 847-2163 To Change: C:2P:EWRR/973 555-1212 ‘To Insert: /APEWRR/973-555-1212 To Delete C2P: AS = Agency Phone B = _ Business Phone R= _ Residence/Home Phone c Cell Phone Fo = Fax Number NOTE — Generally, only the first three phone fields transmit to the airline, make sure if they have a cell phone that it is one of the first three phone fields. (®! Delivery Address: (Left hand window envelope) To View: *PD To Enter: D-DIRECTRAVEL 860 Wyekoft Avel]Maboah N} 07430 ‘To Change Entire: (CD-DIRECTRAVEL 9860 Main AvefIMahwah NJ 07480 To Change Specific: CD.21900 Maia Steet To Insert a Field: CD. /Davee wo Home 18MAY To Delete cD. & Corporate Headquarters or Agency Address: (Right hand side of invoice) To View: w ‘Yo Enter: W-DIRECTRAVEL B60 Wyckot? Avef]Mahua Nj 7/67480 To Change Entire: ‘CAV-DIRE.CTRAVEL|)860 Main Arel)Matiwvab N] Z/07430 To Change Specific: CAW-2[]900 Main Street To Insert a Field: CAW-/O[Jnew info To Delete: cw. = Form of Payment: (F-) To View: T To Enter: F-AX370000000000028/D0205 To Change: C:F-V14828000000000000/D0603, To Delete: CF Guaranteed Payment for ait [| 3SSRGUARZZNNIVI4MAH444444/D0306/LISA LEE ZZ.= the airline seceiving the payment FOP verification, applies to AF when FOP errors at time of ticketing :3SSRFOIDABNN1/N1/CCAX370000000000028 Credit card codes: AX = American Express VE = Visa CA = Mastercard DS = Discover =5 Ticketing Date: (TAU) To View: r To Enter: TTAU/1SMAY/OK-TO.TRT To Chan, ‘AU/15JUN/ETKT. To Delete:B Received Field: (R:) To View: c To Enter: Ricaller name/caller phone To Change: C:Renew infor & Stored Fare: To View: “1 To Enter: TSB_ or if using a PrivateFare: T:$B-VTS To Change: C/TSB or if using a PrivateFare: C/T:$B-VTS To Insert an Item CiT:/TP123456 To Delete ALL: XT To Delete from multiple. XT2 NOTE ~ Commission is found in S*KN9/XX XX=the carrier code. ‘There are some airlines giving DIRECTRAVEL commission on domestic flights. Always check the BAR before storing your fare. E OSI Messages: (Sends Message to the Airline, no action needed ~ Info only) To View *PO To Enter [:3O81 AA FREEFORM TEXT To Change: C:A[}3OSI UA FREEFORM TEXT To Delete: cays Special Service Requests - SSR: (Sends Message to the Airline ~ An Action is Required of ‘Them OR we ate sending information they need to see pertaining to the pnt finalization, ie: ticketing info) To View “ps To Enter: U:38SRTKNM 0057798123456 To Change: CAl:3SSRTKNM 005123456789 To Delete: C23 Change Status: C33.XX See HELP SSR for specific formats Guaranteed Payment for air ~ [3SSRGUARZZNNIVI444444444444444 /10306 /LISA LEE ZL = the aisline receiving the payment FOP verification, applies to AF when FOP errors at time of ticketing [38SRFOIDAFNN 1 /N1/CCAX370000000000028 %® Special Meals Requirements - To View Passenger Meal Preference *PRM Request meals for each air segment [special meal code/S1 ex: (}:3LCML/S1 Request meals for all air segments [SLCML/S14 See HELP SSR-MEALS for a complete list of codes© Qualified Remarks: (Passenger Remarks) SEE REFERENCE SHEET FOR QUALIFIED REMARKS To View ALL: *PR To View C lines only: *PRC To View Multiple codes: *PRC/H/M To View C lines and Car Segments: *PRCHIC ‘To Enter: [:SHIJA/Recapped Air Res w/Pax To Change: C:15|[5HI}A/Recapped Air Res w/John To Insert: /3):5HJF/REMARK TO BE ADDED To Delete: C15 I}5 To Delete a Range: CAO-15 (55 (8 Reporting/Ticketing Remarks: ‘To View: Tr To Eater: T-S2-123456 To Insert After: (/OT-CA-888(]9876543 ‘To Change: C:2T-$2.987654 To Delete: car. DIRECTRAVEL STANDARD REPORTING TICKETING REMARKS: 1. Branch and Account Number ‘T-CA-1111}121087 (Must always be on line number 1) 2. Booking Agent Number T*BAxx 3. Fating Agent Number T-FA-sx 4, Fare Savings Code ‘T-*FSX300 5. DLNG customers ‘T-S2-X ‘There may be additional requirements specific to your accounts. Customer Number: Yo View: +c To Enter: €-325100 To Change: CC-325101 To Delete: Cc @ Branch / Account #'s: To View: *PT (always on line 1) To Enter: /OT-CA-3231]323100 ‘To Change: CAT-CA-323(]323200 ‘To Delete: CAT.a Agent Numbers: To View: “Pr ‘To Enter: TEAE6 and T*BAE6 To Change: C3T-FA-N6 or C:3T“BAX6 To Delete: cst. NOTE - Agent numbers are never changed. Ifa ticketing date expires and you must create a new pnt, you are to use the ORIGINAL AGENTs numbers in the pas, NOT your own. Fare Savings: ‘Must enter a fare savings code and amount format for all air bookings, To enter a fare savings: T-" code amount ex: ‘T-*FSN525 Reference ~ $*15]3/SAVINGS Post Script: To View: R ‘To Enter: PS-PAX WILL CALL BACK TO TKT. To Change C:PS-PAX CLD TO REQUEST ETKT ‘To Delete: crs. ith Seats: To View Preferences *PRS To View Seat Map: ov /St ‘To View Code-Share Map: 9V/US123Y1SNOVEWRPIT To Enter: 98/S1/15F To Change: SC/SI/I3A"15E ‘To Delete Specific: ON/S1 To Delete ALL: ox To View Assigned Seats; 9D HELP 411 — Can assist with seat assignments for carriers that participate in the Apollo Boarding. Pass Issuance. Check first S*AIR/xx (ox=carrier code), if the SEATS/BOARDING PASSES line says (YES) you can request yout seat confirmation via the queue. If the SEATS/BOARDING PASSES line says (NO), you must call the carrier for seat confirmation, ‘Make sure your request appears in the 9D display and queue the par to QEP/TLQ/21. This can only be done at least 4 hours after the last seat modification was done. Frequent Flyer Numbers: (Mileage Plus) ‘To View: ‘MP To Bnter MP*CO123456 ‘To Delete Specific: MP/X/*CO To Delete ALL: MP/X/*ALL, To accrue on another carrier MP*([XX1234567 XX = the airline that will get the mileage credit for the teip FQUV mileage M*citypair(2) Ttinerary Remarks: (Associated - RMA - will print after the associated segment) To View: RM* To Enter: RMAL:Seat Will Be Confirmed At Airport To Change: Seat Is Confirmed as 15F To Insert: FREEFORM To Delete: @ Itinerary Remarks: (Unassociated - RMU — will print at the bottom of the invoice, there is a standard list of RMU’s that can be used S*15J3/RMU, then MVB/S/#10#12#15 select the specific numbers to be moved into the pn) To View: RM* To Enter RMU:Thank you for booking with DIRECTRAVEL To Change: RMC:4:Thanks for using DIRECTRAVEL To Insert: RM/2:FREEFORM To Delete: B Canned Remarks: SEE REFERENCE SHEET FOR OFFICE SPECIFIC To View Words: RPFD/RMKS To View in PNR: +PT To Enter into PNR: T-CR-O11]02[]03 To Change: CAT-CR-24q]01/9021]03, To Delete: car & Service Fees: (Vantage will automatically add *PRM lines explaining the service fees to be charged ~ these formats are for service fees already processed) To View: +PT To Enter: ‘T-SF-25.00/CC and T*SE-0ARCOZ96.50T-8147699037 To Change: 30.00/CC -BARCHZ96,50T-8147699087 To Delete: NOTE = Service fee lines MUST be removed if you are issuing. new ticket in the pn or processing an exchange. The Automated Service Fee script MUST be rerun if a new fee is to be chasged. ~ SEE SEPARATE HANDOUT FOR SERVICE FEE PROCESSING INFORMATION EkmensDIRECTRAVEL EMAIL / FAX FORMATS: To View: *PR or “PRE, - look for []:5EMAIL line "Yo Enter Email: [}SEMAIL JSMITHIDT.COM Multiple Emails: [:SEMAIL JSMITH§DT.COM(J[. MSMITHIDT.COM To Enter Fax: [:SFAX/201 555-1211 ATTN JACK Special Characters: SHH51/EMAIL Queue for Processing: QEP/93N/93*CEX#your queue category CFX, ALTERNATIVE EMAIL PROCESSES IF VANTAGE IS SLOW or DOWN Apollo Viewttip website: ugp:/ /sww.viewsrip.com ‘They need to input their last name and Apollo record locator to view their itinerary, Etkt and Invoice on this website. It can be printed or downloaded into a Palm Pilot or similar device. ‘There is no paper trail in Apollo showing that a client was given the website to view their itinerary/invoice. You may want to document the par. Apollo Itinerary Capture: On your Apollo window select ~ Companions ‘Then select ~ Relay ‘Then select — Itinerary In the FORMAT box ~ select Itinerary (NEVER use Invoice) In the DESTINATION bos ~ select EMAIL Then click on the CAPTURE button ‘Your email progtam will open, and the Itinerary of Invoice will be captured into a New Email. Input the travelers email address and SEND the email. & Custom Checks: RULE, to view any edits that need attention RULS to Suspend rules temporarily RULA to reactivate nules that were suspended RUL*PNR to view the rule records attached to a pnr End Warning warning something needs to be done, end twice to bypass End Mandatory information MUST be input before End Transact ‘Ticket Mandatory information MUST be input before Ticketing can be done CAR RULE: [:SHJC/NO CAR sxx [:SHIJC/CAR xxx OK (Every pnt must have a car booked or this remark with city code) HOTEL RULE: (:SHUH/NO HTL xxx [:SH[JH/NO HOTEL xxx [[SHBH/HTL PENDING xxx [:SHJH/HTL xxx OK Every pnx must have a hotel or a remark with city code) (Every hotel must have an RMA explaining cancel policy, RMA ‘must begin with the word HOTEL)TAU RULE: Must always have a TAU format, not T:T/, unless The passeager has already begun to travel, then change the existing T: line to read C:T:T/-QSB29AUGO6 (20AUGO6 is the date the original ticket wes issued) rules need to be suspended, AIR RULES: Aeromexico ~ rebook if possible as Delta Singapore — rebook if possible as Delta SEAT RULE: Every flight segment must have a seat or an RMA TICKETING RULE: Must have a “PNR OK AT” remark from Vantage before tickets can be issued S*CTY/ROCHESTER Decode A City ~ S*CTY/ROC Find a City in a State ~ S*MAP/NEW JERSEY-MMMM_ Find a city using secondary qualifier ~ $* MAP/NEW JERSEY-MMMM.NA Find a City in Canada ~ S*MAP/CANADA-CCCC, PARTICIPATION SYMBOL [KEY ATTRIBUTES | LEVEL Tnside Availabiicy # ‘© Availability reflects actual carrier inventory '* Segment is automatically sold through the inside link UA/cO * Asterisk (*) appearing at end of sold segment, guarantees the sold segment i ¢_ Carrier returns an acknowledgement | Last Seat Sel * © Availability reflects last seat in actual cartier inventory : * Segment is automatically sold through the inside link As) ‘© Asterisk (*) appears at end of sold segment, guarantees the sold segment © Cartier reduces seats in Apollo as sell entries are made Cartier returns acknowledgement Display Option o | © Cartier’s database is available through Apollo using L[}xx/ EG. © Carrier does NOT guarantee seats unless sold through the NRT/TPE) L}xx/ inside link: Positive Acknowledgement ‘© Castier returns a cecord locator to the par AFTER end transact | EL NRT- CAUTION ~ Apollo recommends selling these carriers by | TPE) requesting the seat on a need basis (NN). This means after you OLYL and the segment appears as SSI, change segment status to NN using .INN - This will generate the 10message to the carrier as @ REQUEST that they will reply to. You MUST follow up on these segment co ensure they | arc confirmed Non-Link Vendor | N/A © Castier does NOT send an UNABLE message if seats are | | NOT available (FL-EWR- * CAUTION - Apollo recommends selling these carriers by | ATR tequesting seats on a need basis (NN). This means after you O1YI and the segment appears as SS1, change segment status to NN using .INN - This will generate the message to the cattier as a REQUEST that they will reply to, You MUST follow up on these segment to ensure they are confirmed BIASED AVAILABILITY DISPLAYS — NOTE — Effective June 2006, DIRECTRAVEL has elected to Bias our availability display to remove non-preferred carriers from our displays. Biasing will be seen once a BAR has been moved into a par. To specifically see non-preferred carriers, you will need to request them specifically. A23JULLGAMIA#.AA Basic Air Availability — AISMAYEWRORDGA Basic Air with nonstop/dircct flights only — A1SMAYEWRORD7A/D Basic Air with multiple airports EWR and ORD ~ AISMAYEWR.ORD.8A Air Availability with an airline - AISMAYEWRORD6A#AA Direct Connect Air Availability - LJAA/A1SMAYEWRORDOA Chass of Service Direct Connect Availability — L{JAA/A/T/15MAYEWRORD6A Display a flight schedule for Ticketless Cartiers B6 or WN ~ S/15MAYISPBWI#WN SCHEDULE FROM AVAILABILITY - S/A#B6#WN (city pair must match exactly, DFW vs DAL) More availability — A* Previous screen — A- Redisplay original response ~ AYR Charge departure time — A*3P Change date ~ A*17MAY Opposite (return) availability — AYO18MAY2P Specific cartiers (max. 3) ~ A*#AA.CO. Exclude carriers (max. 3) ~A*-DL.US Last viewed response ~ A*C Non-stop / Direct only — A*D Redisplay ALL cartiets after viewing specific ~ A#YY Selling from an air availability display — O1Y1 Selling a connection in same class of service OLY1* Selling a connection different classes of service 0IK1Q2 Sell a waitlist from availability — OTYILL Sell a connection waitlst from availability — O1Y1Y2LL. ulNOTE - Explain MARRIED LOGIC Changing the class of service on a segment —X1/0W or XA/OW Change the date of a flights ~X1/O1SMAY 15MAY would be the new date needed Cancel a flight segment Xt or XT Long Selling - 0A 123Y15MAYEWRORDNNI Waitlisting — 0AA123Y1SMAYEWRORDLLI Waitlisting UA only — 0UA123Y I5MAYEWRORDPB1 Passive -OAA123YIS5MAYEWRORDGK1 or 0AA123Y1SMAYEWRORDBKI OPEN segment ~ (DLOPENY 15MAYLGABOSNO1 HELP 411 — Can assist with flight confirmations for non-pasticipant carsiers that are not responding to flight confirmations in Apollo. If the flight is not confirmed, wait 24 hours and queue the par to QEP/TLQ/22, they will contact the carrier and try to confirm the fight. Flight Status/Info — FLIFO~F:AA123. or F:AA123/15MAY Inflight Services - “SVC View Itinerary Times ~ VITAC886 View Itinerary Times, other than today — VITAC886/18MAY Airport Status — entire US airport system — -DPAM Specific Airport Status ~ F:DPAMLGA MINIMUM CONNECTING TIMES: FILL-IN FORMAT per FOR SPECIFIC CITY DCTPDX, EXCEPTIONS DOMESTIC TO INTERNATL DCILGA-DI TIME EXCEPTIONS DOMESTIC ONLY DCTDEN-DD ‘TIME. EXCEPTIONS INTERNTL TO INTERNTL DCILGW-I TIME EXCEPTIONS INTERNTL TO DOMESTIC DCTSFO-ID TIME EXCEPTIONS DOMESTIC TO INTL BA ONLY DCTJFK-DF*BABA FARE AND SCHEDULE DISPLAY: NOTE ~ applies only to US, Canada, Puerto Rico and US Virgin Islands “Availability and lowest available fare roundtrip AT]SMAYEWRORD:R1SMAY With a specific catriee AUISMAYEWRORDTA#AARISMAY One way travel only ATJI5MAYEWRORD-OW Roundtrip with No Penalties ASMAYEWRORD:RISMAYPEO ‘One way with No Penalties A[JISMAYEWRORD-OWPEO Opposite availability MO Opposite availability with new rerum date AtO20MAY Opposite availability with specific carrier ArORUARESEQUENC! Ignore a transaction I~ must enter twice to confirm Ignore and Retrieve IR Cancel a flight, segment 2 x2 Cancel a flight and rebook new class X2/0Q Cancel a flight and rebook a new date X1/015MAY Cancel two flights simultaneously Nie? Cancel a sequence of flights X13 Cancel a flight and resell from availability X1/0rY1 Cancel a complete itinerary XI Cancel and tebook all fights in Y xI/OY Insert and ARNK 7 Insert after segment 1 A Insert an ARNK after segment 2 PHY Insert a segment at the beginning of the itinerary /0 ‘Move segments within the pnr AyaS$ Tariff Displays: Basic Tariff - SOEWRORD15MAY-NLX (shows all carriers low to high fares) Military Fares - SDEWRORD!SMAY-MIL Specific Carrier - SUEWRORDISMAY#UA, Only non-penalty fares - SDEWRORDISMAY#CO/PEO Validated Tariff - SDV15MAY18MAYDENMIA, Validated Tariff - SDVISMAYDENMIA Business class fares - SDJFKSFOHUAIC First class fares - SDJFKSFO#UAF S Taxi Display tules for fare on line 2 of tariff display sy2 View a rule Category from the rules display SV/16 (category 16) ‘View multiple Categories simultaneously SV /16# 1082 View ALL Categories SV/ALL, ‘View a Rule Summary from the taf display sv2/S ‘View multiple Categories from a Summary SV/CHGHDAY Redisplay rules summary, fare rule or tasiff display 3V Display tax breakdown from a tariff display sr4 Display routing from a tariff display SLR3 Display routing for a specific connecting city $LR3/DEN $ Pricing: Price Itinerary as is - $B Price Itinerary at the Lowest Available Fare - SBB Price Itinerary at the Lowest Fare (whether available or not) - $BBA Price Itinerary and RESELL. flights at the Lowest Available Fare - $BBO Price Itinerary without any penalties - $BBPEO Price Itinerary using a privatefare code - $B-code Understanding Fate Basis Codes ~ KE21NR -K Class of Service, Excursion Fare, 21 Days Advance Purchase, Non-Refundable $ Fare Rules from a $B or T:$B: Display rules for a fare quote sy: Display rule category from rules SV:/16 Display rule summary from fare quote Svs y Display mule category from summary $V:/CHG#ADV 4STORE THE PRICE IN THE PNR: NOTE - DIRECTRAYEL policy is to issue separate Etkts whenever possible. Do not interline tickets unless you have to because of the fare OR if the client pays a service fee for each ticket issued View airline E-Ticket information E-Ticket interline agreements Paper Ticket fees Store the fare without modifiers Store with an account discount code DIET DT/IAT/DISxx S*KN9/AA EXCHANGES TSB ‘TSB-ACCT Namefield Segment Select Passenger type code T$BNi or T:$BNI-1 TSBS1H2 ‘TSB*SRC (Senior Fare) PCT in Apollo will provide you a list of applicable Passenger type codes to use No penalty fare Ticket Designator Endorsement Box Multiple G modifiers ‘Tour code Form of payment Commission percent Commission dollar amount ‘Validation carrier Paper Ticket override Fare Unable (Hotel or Car only pnrs) Combining modifiers Cancel a single ATFQ line Cancel the 2 ATFQ line Insert a modifier into a single ATFQ line Insert a modifier into the 2"! ATFQ line Delete a modifier from a single ATFQ line Delete a modifier from the 2" ATFQ line MAINTAIN A STORED PRICE Before ticketing, verify the fare After ticketing, Retain the fare View the Linear Fare Quote Cancel a stored fare Cancel the 2™ stored fare ‘T:SBPEO T§BGTDxxcoes ‘T$BGEBV ALIDIJUA[JONLY#EBNON{REFUND ‘T:SBGTDsxxx#EBVALID[JUAJONLY BITeode ‘T:$BFAX370000000000028#1208 TS$BZ10 T:$BZ$25.00 T$BCDL ‘TSBPT TUNABLE, ‘TSBITcode/Z.10/CDL/PT XT x2 CAL-/TL9RTOS C:2T:/Z$25.00 C:T:Z (will remove previously stored commission) C2TIT (will remove previously stored tour code) TV TR “LE xT XT2 1sEnd / Ignore / Retrieve: End the PNR: End and Rersieve: Ignore the PNR: Ignore and Retrieve: Retrieve by last name: Retrieve by date and name: Retrieve by record locator (all branches): Retrieve by name for all branches: Retrieve fiom a specific branch: Retrieve all names beginning with MC: Show air segments only in the par: Show car segments only in the pnr: Show hotel segments only in the pnt: B ER 1 IR “SMITH **15MAY-SMITH. *ABCDEF *B-SMITH (does not include affiliated agency pnts) KNO-SMITH MCF AA AIC “IHCars: NOTE ~ Car vendors that provide instant confirmations ~ CARS will be confirmed when you book the segment, NOT when you END the par. If the traveler changes their mind during the booking process, you must CANCEL the segment. IGNORING, the pnt, will NOT cancel the car segment, DIRECTRAVEL 2006 - GENERIC CD NUMBERS DO NOT USE IF ACCOUNT HAS OWN: ZI CD-T974400 ZD CD-X725817 ZE CD-7731 ZL CD-1100000 Encode A Car Company: S*CAR/AVIS Decode A Car Company: S*CAR/ZI Find 2 Car Company in a city: CAIROCHESTER or CAIROC Car Location Index: CAIROC CAITORONTO CAISEARS TOWER/ZE Car Description: CADZDROC CADAG (Column A Row 3 of availability) CADA3/CARS (viewing keyword CARS only) ‘CADS2 (from a booked segment) CADI (from line 1 of a CAT list) 1 CADZI (overall policy for specific company) CADZE/AGEHINS (Hertz poticy for AGE and INS Keywords) Car Rules CAVSI (from a booked Segment) ~ (with Rate Code only) CAVA (from Availability line 1) Car Types: See Reference Sheet Cat Sell/Search Fields: See Reference Sheet Car Special Equipment Codes: See Reference Sheet Availability ~ Low~To-High Pricing x View availability with an air segment: /VHCAL/CD-ABC123 = View availability with an air segment, comparing rates for 2 CD numbers /A#CAL/CD-ZEQ007731#AL226157 & View availability without an air segment: CAL2JUN-AJUNJFK.CCAR/ ARR-9A/DT-9A/CD-ABC123NON-AIRPORT LOCATION BOOKING — 1, First access the index forthe city CAIROC 2. Determine which location you need to book — you need the line number to book 3. Use the CAL format to check availabilty CAL22/1 SAPR-20APR/ARR-9A/DT-6P 4, The sell from the Column and Row O1A2 5. ALWAYS add RMA’s indicating the location address, phone number, hours of operation. ete. Apollo will NOT print this on the invoice, it will default tothe city code booked in the car segment, For example, if you are booking something Non-Airport in the SFO area, the invoice will show SFO International Ainport. UPDATE CAR AVAILABILITY date Pickup Date CAUOTJUN Update Pickup Time CAUOTJUN/ARR-9A Update Drop Off Date CAU-O9JUN Update Drop Off Time CAU.O9JUN/DT1P Update Car Type CAUSCAR Direct Sell with air segments /A#OCARZESCAR Direct Sell with air segments and optional fields, /1HOCARZESCAR/CD-A123457/SQNVS Direct Sell without air segments (arrival and departure times are mandatory fields) OCARZDLAX2JUN-SJUNICAR/ARR-7A/DT-1P Sell Car from Availability oad Long-Sell 0CARZINNIEWROSJUN-O7JUNICAR/ARR-9A /DT-9P /CD-123456/ID-ABC123/RC-BEST Rate Rules ~ Display tate rules from availability CAVA2 Display tate rules from segment CAVS2 (only works with a rate code) Car Modify ~ ® Pick-up Date: CAM2D/12JUN = Return Date: CAM2D/-14]UN Pick-up & Retum Date: CAM2D/13JUN-15}UN & Times: CAM20/ARR-630P/DT-5P = Type: CAM2T/CCAR Car Cancel ~ = Cancel Segment 4: x HELP FOR CAR CONFIRMATION PROBLEMS, 1. Display the par 2. Adda remarks field to the vendor; [ATTN HERTZ ~ PLEASE ADVISE CONFO. NUMBER 3. QUEUE the par to QEP/QFA/I*Csx _xx=the vendor code, in this case ZE for Hertz 4. Vendors will normally replay with confirmation the same day 8= Hotels: Note ~ Many hotels now provide Instant Confirmations via Apollo. Please remember that once the segment is booked, the room is reserved. You must CANCEL the segment to cancel the reservation. IGNORING, the par, will NOT cancel the hotel booking! ‘To find chains using an all brand code S*HTL/ALL BRANDS DIRECTRAVEL Consortium rates, DVTS#HEH, www coryforhotels.com User name = custom Password = cts Apollo hotel image website husp://support galileo.com/hotelimages/ BOOKING HOTELS IS A FOUR STEP PROCESS: 1. Access availability HOA 2. Access complete rates HOC~ 3. View the rules of the rate HOV 4, Sell the room rate OlNSIDEx © Vantage: ‘Vantage is our Automated Quality Control program. It has been customized for DIRECTRAVEL standards and client specific needs. All rules built into Vantage must be satisfied before a ticket can be issued. Fach pnr must contain the remark line “PNR OK” from Vantage before ticketing can be done CVG — Vantage Al pnrs that have been sent through Vantage will automatically be placed on the queue category of *CVG for agent review. Vantage remarks will appear in the *PRM area of the pnt. Any remarks with OPT- are friendly reminders and not error messages. ‘These remarks will not prohibit a “PNR OK” or ticketing CWL. ~ Waitlist Anytime 2 waitlisted segment is present, Vantage places the waitlisted pnr into 2 separate processing queue and will check for flight availability every 4 hours. If the flight is found to be available, Vantage will create a new pnr with the confirmed segment, cross reference it to the original par and place the waitlist pnt in your queue category CWL CDI = PNR Distribution ‘Vantage will distribute pnts from particular queue categories that have been pre-determined. Ifa par is distributed, it will be placed on queue category CDI 19CLF ~ Lower Fare Found Every booked pnt is automatically sent to Vantage at End Transact. Vantage will continually review the pnr until time of departure. If a lower fare is found, the par will be placed on queue category CLP. Vantage remarks will appear in the *PRF area of the pnr. PIRS that are NOT worked for lower fares: Intemational pars Par’s containing a Savings Code — A, C, H,M,X or Y If the stored fare is less than $100 WN ot other low fare carriers are present CSS ~ Seat Clearance ‘Vantage can view seat maps 24 hours a day, seven days a week and try to obtain preferred seating for the traveler, when the preferred seat was not available at the time of booking. PNR’s must be sent to a specific queue, requesting Vantage to attempt to change the missing / non-preferred seat. Before queueing to Seat Cleatance, a specific format must be in the PNR. Seat Clearance will check the queue every two hours and update the PNR with remarks in the *PRS field, aoting that che program will start to search for the requested seats. The par will be queued to the agents queue category CSS. If the requested seats are found, the par will be ‘updated again and sent back to the agents quene category CSS. Keep checking after departure of first air segment Preferred (FQTV must have preferred status) NOT Queue for seat processing: QEP/93N/3*CSS [:5S/SEAT-coding for seat required N Non-smoking A = Aisle w Window c Center L Left side (if standing in rear of plane looking forward) R Right side (if standing in rear of plane looking forward) F Forward E Rear Bo = Bulkhead x Exit Row G Wing H = Handicapped D P 0 Example: {}'5S/SEAT-NAF[]G — Nonsmoke, Aisle, Forward, NOT over wing F for FORWARD will keep changing the seat, if seating further forward than what was assigned becomes available. (IF 37D is assigned and 25D becomes available, Vantage will change the seat. TE24C then becomes available, Vantage will change the seat again. 20CEX ~ Faxes/Emails ‘Vantage will transmit itineraries via fax or email to the travelers. Please bear in mind the email hhas no cost attached and is also much faster than sending a fax. Email should always be used, unless the traveler specifically requests a fax. Email format [:SEMAIL TROBINSON[DT.COM Multiple emails [:SEMAIL TROBINSON(DT.COM[][]. MSMITH]]DI.COM USE THE PILLOW PILLOW DOT ([}[]) TO SEPARATE THE TWO ADDRESSES. Queue par to QEP/93N/93*CFX#your own queue category CFX If the email address contains any unusual characters, other than the @ sign, please see S*H51/EMAIL for an explanation of the formats to use. *PRRP will display the email processing rematks lines TICKETING ENTRIES ‘Ticket with an invoice ‘Ticket first ATFQ line ‘Ticket second ATFQ line no car/hotel Ticket only — NO invoice Itinerary with stored fare Hotel/Car only invoice Hotel/Car only invoice VOIDING A TICKET Void a ticket issued today Void a ticket issued another day HB: HBI HB2SXNONE HB:DIDAD HB:DSD/GAR NONE (paper itinerary will print) HBDAD/SNONE (NO paper will print — acctg only) RRVO/0011234567890 RRVO/0011234567890/01FEB VOIDING SHOULD BE DONE VIA THE TICKETING SCRIPT ELECTRONIC TICKETING INFORMATION: View Airline E-Ticket Information: E-Ticket Interline Agreements: Paper Ticket Fees: Add a Record Locator to ticket GK/BK space Display B tickets in a pn Display a specific E ticket file in the par Display History of an B. ticket file Display by Ticket Number if a past date par Fill in Format to search for an unused ticket DIET DT/IAT/DISxx S*KN9/AA EXCHANGES RLxx*ABCDEF —— xx=Aitline Code MITE *TEOOL *TEH *TE/0161234567890 *TE auETKT STATUS CODES: ARPT AIRPORT CARRIER CONTROLLED (BLANK) UNUSED cLSbD CLOSED EXCH ET EXCHANGE, OPEN UNUSED PRTD PRINTED REND ET REFUND SUSP RESTRICTED USE USED USED UNVL UNAVAILABLE, yorD ALL COUPONS VOIDED $ Historical Tatiff Display: SDEWRLAX15JANO6T1SDECOS#UAf]QE7NR SD city pair, travel date, T ticketing date, # airline code {J fare basis then use the rule formats above to view the rules for the fare basis on the date the ticket was issued REFUNDING A TICKET: To Process a Refund HBRFO141234567890 Partial Refunds ~ You must complete a Partial Refund Request Form. ‘The form is only to be used for partial refunds. Process the refund request format through Apollo, then complete the form. FAX the form to the Accounting Department in the Taylor, PA office. PAX number is 570-562-4225 10/4/06 When requesting « refund directly from an airline for tickets that are not refundable, please DO NOT process the refund through the GDS system, You must send the tickets directly to your accounting agent in Scranton and advise them that a letter needs to be sent to the carrier. You must provide the accounting agent with a copy of the PNR with the information documented and highlighted. Be sure to send your decumentation with refund log, If the refund is processed through the GDS system we will receive debit memos. Thank you, Fran Scolaro ARC Manager Direetravel 201-847-2241 mail: feolaro 2& Pricing Records: IMPORTANT NOTE ~ Do not build your pricing record until the par is complete. Any changes to segments within the itinerary will cause the pricing record to become invalid. You will need to cancel it and rebuild a new one. This includes adding a car ot hotel after the pricing record is created. To begin: HHPR (Heaven Help Price Record) Tab and enter the Fare Basis Codes per Segment and Value per Segment. If a connection, the Value will be 0,00 if the traveler is paying a Through Fare ~-Tab and enter the NVB (Not Valid Before) and NVA (Not Valid After) dates for each segment Tab and enter the Fare ~Tab and enter a “Y” in the DO TAXES APPLY? Box --Tab and enter a “Y” in the F CONST box if you need to add a manual Fare Construction line (This is not necessary for any internet bookings, but is needed for DIRECTRAVEL Apollo issued tickets) ~-Tab to the “B” in BOOK and enter. el | rrr Baan m aoe ert ea, eee ee) Bt rari meets arta 21 pe Ce etext ct ae ett ral ee ot Be) eevee ‘ ‘i 3) fae ea ae U FARE Ba Z ‘ eee eee Ce ey eal eae ara “Tab and enter the US Tas in T1 ‘Tab and enter the XP Taxes in T2 ‘Tab and enter the ZP Taxes in T3 “Tab and enter any remaining Taxes and their corresponding codes ~Tab to the bottom and separate the XF Taxes by airport Rede eres ee~-Tab and separate the ZP Taxes by airport, When done hit ENTER. ~You will receive a * at the bottom of the scteen if there are no exrors ce To Save the Pricing Record: HBTA (How ‘Bout Ticket for ALL travelers) To Save the Pricing Record: HBT (if multi passengers on the pnr and different fares for each) ‘Tab to FC and input your Fare Construction line. REMEMBER ~ do not type past the last dot on each line Use the Tab key to move to the next line when needed. Once your line is entered up to the $ with the total base fare -Tab to the end of the entire Fare Construction line, just after the raised dot on the last line of information and SFC/ATB FARE CONSTRUCTION ae ieee eer es aR oral Me eC eal eer aL) eee RRC Rea eee) ~-To Complete the Pricing Record: TOK ~Save and end your record: RTS#HER Display Pricing Record Screens (Before End Transact) (After End Transact) ‘Name/Ttinerary Screen SNME, $NME1 Move Up or Move Down on Name/Ttinerary Screen $MD_or $MU Tax breakdown screen STA STAI ZP screen SZP SZP1 Fare Construction SFC SFCI Canceling Pricing Records Caneel All XPR Caneel 2 only XPR2 24AirTran Blue): All ticketless bookings are done on the airline websites or by phone. ‘© GK the flights into Apollo © Send the pnr to Vantage Store the fare in a Pricing Record. © If the account requires a service fee, charge it once the par comes back from Vantage, using the Automated Service Fee script © After issuing the Service Fee, send the par back to Vantage to get your PNR OK, © Have ready either the airline issued ticket number OR select a ticket number from the office S*TICKETLESS bar. * Access the Ticketing script, TICKET ISSUED BY AIRLINE , to add the Carrier, Record Locator and ‘Ticket number into the pnt. ‘The script will drive the invoice for you AIR TRAN & JET BLUE: Book the reservation in Apollo and End Transact Air Tran will respond within seconds with SSR messages that indicate the ticketing requirements and the fare amount that will be charged to the credit card (these messages are placed in the pnr and the pnt is sent to queue 1) ‘+ Send the par to Vantage and finish any other work you need to do ‘¢ When ready to ticket, add the form of payment as follows for AIR TRAN [38SR OTHS FL NN1_AX370000000000028/D1208/CARDHOLDER NAME ‘Travelers Credit Card Expire date Name on Card For Jet Blue the format is B:3SSRGUARCCNN 1 V1444444444444444/D0306/LISA LEE CC = the airline code End Transact ‘Air Tran receives the form of payment, charges the credit card and responds with the amount that was debited to the card along with the Air Tran record locator. Air Tran sends back the par to the queue 1 Store the fare in a Pricing Record If the account requires 2 service fee, charge it using the Automated Service Fee script “After issuing the Service Fee, send the pnt back to Vantage to get your PNR OK Have ready either the aisline issued ticket mumber OR select a ticket number from the office S*TICKETLESS bar. © Access the Ticketing script, TICKET ISSUED BY AIRLINE , to add the Cartier, Record Locator and ‘Ticket number into the pat. The sctipt will drive the invoice for you. SOUTHWEST & GALILEO FLIGHT INTEGRATOR: Southwest can be booked using Galileo Flight Integrator, this program allows you to book on WN and capture the segments into Apollo for invoicing. It will build a pricing record either at the time of booking or after the par has gone through Vantage and is ready to invoice. PNR’s booked using Flight Integrator are resident on the workstation that created the initial booking, 25Ticketing ~ Interline Etkts: possible. This SXNONE must be included on all other than the 1 ATFQ Line when issuing multiple tickets on an itinerary with ears and/or hotels. ‘This inhibits the car and hotel segments from hitting the accounting system multiple times. DIRECTRAVEL Policy is to issue separate Etkts whenever Makes it much easier to process exchanges. If the fare is higher ‘To issue separate tickets, you can interline, but always try to Issue separate tickets whenever possible. Single ATFQ line HB: First ATFQ line of multiple HBI: Second ATFQ line of multiple HB2:SXNONE Ticket NO INVOICE HB:DTDAD NOTE — View Imerline Agreements before storing the fare DT/IAT/DISxx Ticketi HBDAD/SNONE must be used when adding a hotel or car to a previously ticketed pnr, to send to accounting HBDADID/SNONE to send to accounting AND print a paper itinerary Hotel/Car only pars must have T:-UNABLE in the ATFQ line 26fm Profile Maintenance: Building Lines in a Bar / Par: EE EE EEE Ee EEE ee ee eee eae information to a PNR Y Never more information into a PNR N Occasionally /Optional move information into a PNR ° Change profile line (8): To Change Lines: Use this format: Single Line: RC:1Y/N'Smith/Aan Note: Display the BAR or Par prior to changing any lines. To Delete Lines: __ ae —_—_——Use this format: Single Line: RCS (to delete line 3) Multiple Lines: RC3-10H11#20 (o delete lines 3-10, 11 and 20) To Add Lines: : Use this format: Single Line: RC:8Y/[]:5S/Aisle Seating Multiple Lines: RC-GY/P:ORFR/555 111-1111#100/[:5FAX 555 222-2222 ‘To Insert Lines: Single Line: RC:/4 finsest a new line after line 4) NOTE ~ Be sure to follow the DIRECTRAVEL Profile Standardization outline to ensure the line coding is set up properly and that information is input onto the appropriate line aumbers. DIRECTRAVEL SUPPORT DESK: Phone 866-221-7220 Email support@DT.COM 20DIRECTRAVEL WEBSITES: AGENT MANAGEMENT CONSOLE utp /J H com{ contains useful information regarding the company and company policies TIMETRACKER - if utilized is found on this website under AGENT TIME, PUBLIC FOLDERS — HR ~ contains Employee Policy Manual, Vacation Request Form, ete PUBLIC FOLDERS ~ KNOWLEDGE — contains links to @ wealth of information PUBLIC FOLDERS ~ PACARES ~ contains the After Hours Concetn Log and info on how to use it AIRLINE OFFERS ~ Programs in effect with the OPS Desk GALILEO 360 ~ Link to the Apollo online learning tools DIRECTRAVEL HOMEPAGE httpy/www.DT.COM, REGISTERED USERS ~ can access Direct Link Next Generation for online bookings ‘TRAVEL TOOLS ~ Flight Tracker, Weather, Travel Advisories PROFILE MANAGEMENT - allows the travelers to build and update their own profiles AIRLINE AGENCY WEBSITES: himp:!nww.08.conveonten/ayencyProgramsinain,jbkml2anchorocation~DirectURLAile-agenysarb . AA DRS pages https://www.refunds.aa.com/ Request a Refund, LTA or check ticket or refund status http://www jetblueairways.com/cgi-bin/skvlights.cgi?module=AG Agency site for bookings http:/agency.continental,com/signin.as} ‘Agency site for DRS info and ticket usage http://www. delta.com/travel-agency/homeflogin/index.jsp Delta Agency Service Center http:/;www_delta.com/travel-agency/resource/sales supportirefund guidelines/index.isp Delta refund/void/exchange/downgrade policies https://www.worldagentdirect.com/login.do NW and KL agency site for DRS info and bookings {tickets.airtran.com, i-bin/skylights.cgi?module=AG Air Tran Agency bookings httpy//www_.swabiz.com/ WN Business Travel bookings tp://navehkstat-usairways.com/navitaire/Menu.do?path=home — US Airways ticket status 28Autom: (Works for AA, DI and TA) 1 2. 3 4 Include the passenger’s frequent flyer number in the pnt. ‘Request the upgrade using the FQTU SSR: example: [:3FQTUSI/NL Airline prioritizes and processes upgrade requests based on passenger's frequent flyer level Vf airline confirms the upgrade. The par appears on queue. The original segment is changed to HX status and the upgraded segment appears in TK status, Update the pnr and request a seat assignment in the upgraded class. REQUEST AN UPGRADE FOR: USE Single passenger pne all segments §SFQTU Single passenger pnr segment 2 ISFQTUS2 Segment 1 - name field 1 1 psgr DSFQTUSI/N1 Segment 3 - name field 2 Ist psgr [:3FQTUS3/N2-1 AUTOMATED UPGRADE REQUEST UA ONLY: Single passenger segment 1 3FQUG/SI INTERNATIONAL PNRS: ‘All international pnes must be sent to the Passport/'Visa team in NYC. Ensure your Customcheck rules are attached and active, then Ruo the script called, VISA/PASSPORT and select TDN DOCUMENTATION Double check that the par queued correctly to pseudo H51 ‘The NYC team will research the documents needed and return all necessary information in the RM* field ‘Ticketing can NOT be done without this documentation CHANGES ~ if any changes are made, the script should be reran and the pnr sent back to NYC Contact ~ Joe! Winston 212-616-6500 if you have any problems with a par RATES ~ There is no Intemational Rate Desk, you would send pass to the aidline rate desk andl work with the OPS Desk to see if they have any programs to offer for lower rates REFERENCE SHEET — VISA REQUEST FORM“ OPPORTUNITY DESK PROCEDURES PAMELA THOMPSON 800-494-9679 Vantage automatically drop qualifying records, on the OPS Desk Queue’s based on the current programs. « The “General Rule” is all PNR’s over 499.00 & all International. © Should a record not drop that you have a question on, please document the PRQ and place the record on KN9/81 @ Please use {]:5Q/to document any questions or preferences. © QEP/KN9/81*CIM is for True Emergencies ONLY, (you should also send us an email to opsdesk(@DT.COM © All Records must have a fare quote in the ATFQ field; we cannot quote you a rate without a stored fare. * For Ticketing, please document the PRQ OK TO TICKET, add the fare savings OP w/the fare before the discount, and queue to QEP/KN9/81*CTK * Ifa customer declines an opportunity desk booking use the appropriate lost savings reason code in the FS field * IMPORTANT NOTE - After the ticket is issued by the OPS Desk. Please email the itinerary to the traveler VIA Relay to show the pricing for the customer’s expenses. © QEP/KN9/81*CIM, *CTK, and *CRF, are the only queues that should be used, unless otherwise instructed. * Exchanges issued on DIRECTRAVEL ticket stock can be exchange in the normal manner by each location. * If OPS Desk is only issuing a portion of the ticket. You must issue the non OPS items before queuing to KN9/8*CTK * Refunds on refundable tickets issued on DIRECTRAVEL Stock must be refunded by the booking agent in Apollo, document the PRQ, and queue to KN9/81*CRF for processing, * For changes on consolidator GK the desired segments in the PNR and document the PRQ then queue the PNR to 81*CTK All consolidator exchanges and refunds must document the PRQ and queue to 81*CRF * Allexchanges should be sent to OPSDESK for instructions. * IF you reissue any portion of the OPS issued ticket you must remove the TUR LINES and OPS -Lines in the PR field * The OPS DESK Spreadsheet is available by selecting http://agents.vtstravel,com/. This is only a guide you should not quote rates from this list.(Queues: How an agent can priotitize theit work! Queues must be cleaned-out at the end of each day! NOTES As you work your queues, all TAU dates must be live and kept current. Tf you are not issuing a ticket today, change the TAU date in the pnt, don’t let your TAU expire! As you work pars in your queue, if you End Transact, the par will be automatically removed from the queue. If you need to continue working on the pas, you must ER instead of E. PNR’s in the queue will loop unless QENDON is activated To view ALL queues within a pseudo city: QC/ALL Display what categories you have for your queue: QDQT/52 To view the # of PNR’s on your queue/categories: QCTA /52 ‘To list the PNR’s on your queue: QLD/52 To list the PNR’s on your queue categories: QLD/52*CVG ‘To access PNR’s on your queue: Q/52 ‘To access PNR’s on your queue categories: Q/52*CVG To place a PNR on queue: QEP/52 To place a PNR on queue category: QEP/52*CVG_ To place a PNR on multiple queues: QEP/93N/3*CRPH#KN9/52*CVG ‘To remove a PNR from queue: QR To sign out of a queue: qu To sign out, ignore & redisplay: QNIR To sign out, END & redisplay: QXER (NOTE ~ ALWAYS PROCESS SERVICE FEES OUTSIDE OF QUEUE BY USING ONE OF THESE QXIR or QNER formats) To determine which queues the pnr is on sight now: ow ‘To use Queue Minders ~ (place a reminder in the PNR so it will drop into your queue on a particular date, on a particular queue, and a possible queue category or freeform rematiss,) ToEnter; — QMDR-date/pseudo/queue#*queue category QMDR-ISMAY/15]3/52*CSS QMDR-ASMAY/15]3/52/UPGRADE.SEG.1 To Change: C:2QMDR-18MAY/15]3/52*CSS To Delete: C:3QMDR- ToView: *QM VERIFY ALL TICKETS FOR THE DAY WERE ISSUED - ORZ/TAU/3JUN-Q/11 ? VERIFY ALL TICKETS FOR THE WEEK WERE ISSUED - ORZ/TAU/16AUG*ITAUG-Q/58 * 316 Change Segment Status: Update all segments to HK Update status on specific segment Update specific segment times Update segment status and times Change segment 4 to XK 6 Display PNR History: “All history Air segments changes ATFQ changes Car segment changes Hotel segment changes ‘Queue placement Seat history > DIRECTRAVEL Discount Air Programs: (Current as of 11/14/06 DL shuttle (Make sure to show the full YSHLGA fare wit US shuttle EOS Airlines JHK 3HK AT /330P518P 3HK/7458216P AXK “H “HA *HS “HC “HH “HQ “HO autoprices ~ no special format needed expires 12/31/06 the N cocle in your dollar savings entry) See S*KN9/US SHUTTLE ~expires 3/31/07 book on the website © ‘Timatic: Visa and Passport Requirements: (Note: Use City Codes) Enter: TEMY PU Lae e ae a2 Ieee a eee te6 Scsipts: - PKEY F? is your script menu Menu 02727706 ih “OFFICE SPECIFIC AIR/TRAIN PROFILES CAUTOMATED SERVICE FEE ~ RESFAX/RESEMAIL “ CARS/LIMOS * SIGN ON CENCODE/DECODE TICKETING HOTELS “VAS CLEISURE SCRIPTS ~ VISA/PASSPORT CWEAT AGENT Multiple ticket RMUs ACCOUNTING /CURRENCY ~ Performs currency conversion functions AIR/TRAIN ~ Assists with Amtrak functions AUTOMATED SERVICE FEE. ~ Adds fee lines into pars CARS/LIMOS ~ Inputs GK car or limo segments, Cat Overtide line for non-USD and non-Daily rates, Satuen Limo invoicing ENCODE/DECODE — Aircraft, Airlines, Amtrak, Car companies, City codes, Country codes and Hotel companies 33HOTELS — Inputs GK hotel segments, retains hotel information for multi passenger hotel GK’s, adds hotel information into RM lines if a client booked hotel needs to be included in the itinerary, Hotel Override line for non-USD and non-Daily rates, assists with finding hotels using Reference Points, MULTI TICKET RMU ~ Inputs all Ticket Numbers, Record Locators and Amounts for Multi ticket pars OFFICE SPECIFIC ~ SMITHFIELD ~ Smithfield Station and Smithfield Inn hotels, agent only needs to add in the check in ~ check out dates, rate and confirmation PROFILES ~ builds BARS or PARS in the DIRECTRAVEL standard formatting - UPDATING of profiles must be done manually, following the standardization guidelines RESFAX/RESEMAIL ~ Manually add the email or fax information to send an itinerary via Resfax TICKETING — Exchanges, invoice airline issued tickets, Amtrak, Voids, Handwrites, Prepays, ete VAS — Value Added Services — used by Branch Manager or Regional Account Manager to input Value Added Services that were obtained on the clients behalf VISA/PASSPORT — Accesses ‘Timatic for Visa/Health information, adds TDN Documentation which is required on ALL International pnrs, processes Australian Visa requestsAUTOMATED MCO’S — NOTE — Residual MCO’s must be issued BEFORE the Exchange script is tun. “The format to request an MCO is: HHMCO NOTE ~ The first passenger in the par automatically appears as the Passenger Name in the fill-in- format. Fora multi-name pas, you can change the name by typing over the defaulted name. MANDATORY DIRECTRAVEL FIELDS FOR | DESCRIPTION PASSENGER NAME Pre-filled from pnr namefield. You can issue one MCO for | multiple passengers. | TO) ‘Name of carrier or vendor | AT Location of honoring carries VALID FOR — if an MCO for paper ticket fee Type of service or purpose of MCO, Por AA we MUST use OOIPTF for all others use Paper Ticket Fee | VALID FOR — ifa Residual Value MCO- Foture Air Transportation | RELATED TICKET — if MCO is for a paper ticket fee Paper Ticket Number | RELATED TICKET ~ if MCO is for a Residual Value The ticker number being exchanged FOP — ifan MCO for paper ticket fee ‘The wavelers form of payment FOP — ifa Residual Value MCO_ ‘X followed by the exchange ticket number, ex: X0011334567800 COMM ‘Commission as a percent or dollar amount 0.007 or $0.00 AMOUNT, Amount of the MCO END BOX — ifa Residual Value MCO- NON-REFUNDABLE, if the original ticket you are exchanging was non-refundable REMARK ‘Record locator of the par where the MCO is being issued VALIDATING CARRIER Plating carrier 2 character code ISSUE NOW, Enter Y to issue immediately or N to save for issuing later After issuance, the MCO information can be viewed by *MPD, then tab to the *MCO1 and enter If there are multiple MCO’s in the par, tab to the appropriate one and enter REFERENCE SHEET FOR AUTOMATED MCO E& DirectLink: ** Please refer to the DirectLink Training Manual ** ‘Support Desk for travelers in need of assistance 800-999-7939 ot via email disupport(@DT.COM. PNR was booked in DLNG if Agent sine is OT PNR was booked in DLNG if “PT ~Son2=D HS1- VIS TRAVEL ENTERPRISES NYC WIKPLO/OT QSBOT DEKQOT AG 33652382 22]AN NOTE ~ Agents ate responsible for completing and ticketing DLNG bookings. Follow your QC checklist to ensure that all necessary information has been entered into the par before ticketing, www.dt.com Registered Users Direct Link Next Generation Enter yout Login and Password ‘You can use DLNG to send Flight Options to travelers that do not have access to the online booking tool. Input the travel dates and cities Search either by PRICE or by SCHEDULE (Schedule is just that, it docs not include pricing) ‘Once the system has responded, you can select to email ALL results, nonstops only, specific carrier, etc Once you have the options, you hit PRINT/EMAIL 36@ Amtrak: 1-800-USA-RAIL amtrak quick reference NOTES TO DIRECTRAVEL AGENTS ~ CORPORATE ~ One passenger per par for all business travelers LEISURE — Can book multiple passengers on a pnr, only ONE ticket will print for all travelers. CANCELLATION FEES ~ Amtrak imposes a 10% refund service fee. Passengers will receive a refund less 10% on any single ticket, The maximum refund fee on 2 single ticket will be $100. Some fares and services do carry additional penalties, 37To accuse Amers Le ew eypaes enviar Liaw Sick eee a Entry: LI2V-RMMOC tate codesey name) LE 2-RME* OCILICHICAGO tarps: To apoyo code for Crago anf you use 2 natead of 3 ay name yous get et of a ofthe Cig codes tn he sete niry VMN (ety code} Lev RMICHPGH nirye LLAW/S0 chy pat and trav ‘ramp: To cipiny fre New ark 0) ro Miso Oe LE2V/SDNYPRIAIZ0cT abet sa orc stan Display fore rules: By lve number La zw By fave basis cade Lizwsvipous Disilay fare by ping and return date ana totaled for specific quent types (22H) LL 2V-F QI? 44JUN/20URNVPMIAIZFIH Display acrommodstion charge Laaverrac Display breskdown by gueettype Lunav-rrene 38Entry. 2vin date OF part ans aire, eamp: To ily ality PPM, 120 op LE DVIAIZOCTNYPMIA ves eee oipte Aan nmbe fe isk. Y= et Aire, rc 7 More avaitabiity Lizway ebay availability search LUZVIANYD2/1 4SUNNYPMIA YP coach seat) Return avallailty Lizwia-o2remay Shortcut to fares Liaverg* Detatlad avallabity (coach) Lu2Wa aJURINYPRAICC (howe al coach mventores = no rt base cole) Detaled Availability (Sleepers) Orava MJUNRYPMIAISC Detaled availability (premium) LuaWia TUUMRYPWASIPC (coon al prensa ventories no justice code SS Entry: Sel kay (0), number OF seats or Se Rory Cas, line numb Example ei 2" mom ine £ carpe: Selene DS clan seeommnecsston fom oe? orpst Note: When softng sleeper secomiedations: book te number of seomnedatins al vehidee not the nea ‘Dome reseren sas ation to Feepo for ssi segment How the Quh ‘+ standard avaitaility display lke n step 3) show hase code (highast imzentory} for sleepers and vehicles and SIVENE for coach = When you ‘When you salt class, Amrak automa} Sell process work asleepar or vehtle, Amtrak automaticly confiras the lowest inventory avaible 0, ¥8,¥8 ty coats the lowest one way coach vp available “+ When you sell YE (Amtrak's Explore Amarica Face} or YF ace + you wish to see fad sll from) avaabitty thar shows all inventory codes, use the formats shown for detated avaliabitey However if you wish to use the guick sell process you oust sll from standard availability, + Refer to tha inventory Codus card for the compl (miscellaneous fares incuding ADTS), Amtrak contims only those sat of bake cates anc their eraa haginent RRS 39‘A Aulepleo: A ust ate seat No entry required fre i 6 eet pat ff cay la ®. Guest pe dzcount Entry. 2308274 (quant an gues ype) Examole: twit 2 son 2 cheran uisosavysarat rangle: PR wits 2 elo ciere rssosizutsze Fare se code spaced Entry, 1:30S12V7S (quantity and guest type)-(fare basis) Eevee Pn Val the gram FON) fee 3 OSLZVTSE-FOGM Rate desk ping {Shays include pricing instructions inthe feetorm {ald of th nteraction pee ening vecora) Eny: a0savenbea W0st2veRDPR rector text (0 eharactr maxim) PRICE 2, 2H AT PROMOTION RATE ©. View price breakdown {eal arerscommodation chavs) fora Pum you have end a aclvad an Amtrak ACKN. Laawise suiest Type ods oe 8 F Adult 5A AAA member, atiut MM seiitary act Honig (215) SB AAA member, child (245) IM tiary chit 15) F Senior ctizn (62+) SF AAA member, adult Auto Train W_ Disabled adult U Unaccompanied Gild (B19 SH AAA member, child Auto Train V_Oisabled child (215) 7 student advantage: (9 Travel agent ~ A075 coupon required to ticket Note: Aas and Student Advantage member discount gue an OSI With membership murda = 250 Addon! Enores * Muse ca urna fer speci sera aquest Display guest sype rues Format: LIGV.FQr (quest tye) eames Biply senior ciara cavegre Not: Aditdonal quer type codes exist tor spe promotions ane dscount, Namo NICRAWFORD/GEORGE/ANE Phone PWASA/202-583-3060 AUC TRAVEL-DEE Received trom :psaR Tiekot file ETAUITIMAY, (after #h iss cee charge TAU 0 lotr than {the hold Umit dat in CHO) End transaction ER (Wate for ACN before mine changes) iw acknowledgnsnt 1 tow hd Gant em ACID View pricing Leavis ote Ama rtuns 33 adnoulademnaneremare C2CKN) 3 battom of Phen ince the Roll nd ae eee deena) Sd toto pref kes are not eed bye OF the held Kn ts Anak wl automation! te PAR. 40Sy om ‘Automated Ticketing 2VIHE: (For ef Payment akeady 0 Fel your PM Liravines sexe LUC2V/MBECK (check LY 2V/MBEAX37271234567890 tree cord) ‘Manuid Teketing SSR OTHS 2V NRIV/TKTM/1234567690-01/2 (ticket nomber fosiouee by {and nomber of teksts see Then end ane retrieve PNR ‘This natiies amtrak thet a handovitten ticket has beca isued. This is conf Hol lit st ACKH should read "NONE, ed by redsplaying the PRR Print asntrak itinerary (countable) Leavinsorores Print Amtrak pocket itmerary Lir2wHeppoirs iain ouihorship te ‘Ownership change: To claim oumership of a PNR booked direety with Amtrak View Amtrak PAR Li 2VAVIEW 9 RX KK Name Held NAWATERS/OHNIREBECCA Build TUR segment O:TURZZHK2CHI20FEB ‘se avigin ty and date) ‘Add phone CHIA/TOB-5S5-0000 BOB - ABC TRAVEL Add rocalved from R:PSGR Adil ticket fle T:TAU/20FEB (artar BR ue ket oF change TAU to be Boater van old fi nt in 2301) Ené and reviove ER Request change LiL 2V/CHNG*XXXKXX (600600. = Amtrak IR momo End transaction ir (a see ACAI a itinerary takes 1-2 rates) ‘NOTE ~The Ticket and Invoice will be generated from the Amtrak system and will NOT contain any cars, hotels or other segments in the Apollo itinerary. You MUST issue a separate itinerary showing any hotels, cars, etc. that have been booked, FIRST — you must remove any service fee information from your *PT lines, then use the format HBGIN/DIDAD is issue an itinerary AND send the information to our accounting system. QUIK TRAK ~ Is the Amtrak equivatent of an Electronic Ticket. You can create the pnrin Apollo, then call the Amtrak Agent Service Center 800-525-2550, to set up the Quik Trak. You must provide the travelers credit eard information along with the 3-4 Gigit security code from the back of their credit card. Once Amtrak inputs the payment information, you will need to run the ‘Ticketing/Amtrak-Ticketed over the Phone or Internet script. Send the par to Vantage as prompted. Once you receive your PNR, OK from Vantage, run the Ticketing / Issue Amtrak Invoice script. AMTRAK PREPAYS ~ Run the Ticketing — Prepaid seript to input the prepay ticket number, to invoice L{]2V/HBDID al“saat ev ee ‘hei ama ere by las rans ‘vest hears number ‘tne nor Yagi for dee Shideac Advantage namber adr asin aque date of i ty traee dst of arent enone of re mtn mb ee (peso a ae Sit esis regis Avr quae Pst nity you of hl et, hed charges and ate desk ton aly stots tetormston ty tas number ane ong de Bisply train nave spay wae amber “dees ante nfoemation Arak ep in spot Biecrefecnce stem Acces specie oaptar Daty hot message updates ‘Acces et infornsaton Spec ntcrmation x et eetons ot) ‘diel specie tortion codes Strong wp and eve roots ad coupen ine les AA chap (sg 0) ark Yacions otra ee ot match Rete Odeon)! Us canada Agen’. astra Saree Center ‘ora Aponte isenlona Rasen Suppor tk FS can a ev ne ge MPN. 2V00K1000HXX, Y-ROSIAVAAARL- 125456799 comer ot ei sere REI mars} SOSA VPCIEDOCCRRXIXKKIOOK bea eaigeatsen antag mane F $9 0512V DOBddmmmyyyy/Ce-tast mameitiest A JBosizy DobuiNedammmyyyyice-lart nemertirot sinner =OnNBEa) Cee cuney et cae 1 2OSIAVPTASSERNERWONAKIAMET Bcc rovigt et number xo nek det tom ana mre 3 unawervusse Fv nyo eres) Mi! a eta ey tc srs ‘se your normal Apolo queue entries ams Aso eh ey ooh 3 Litav-Rarsocmnse (riper sus re ra 8) Lu42¥- RM ocunNsUNSET ‘repane chr ws ‘ine HELP 2V er HELP ARTRAK LI AIGITVL tows ofa ete aL ASTRO cee at nes te of cara ne LE2WIERD*eTYBOS (90s=sen tr Anan cel LL 2veRD-crvgosican ict wean! (iawervceRbies LE 2VIMU tpl aL 2UIIMD toa) 1 2/61 Dx/PROMO or Li 2W/6/IDX/COUPON Lit zwisrrRoraaaies.216 e00.921-9887 s-age-096.2219 fi teu. teavelingonetwort.com (ont 4.245.348.1807 ta Wacanholpoamtrak.com ins inateasioe.smtrakicom eaTRAVEL AGENT CATEGORIES IN AMTRAK DRS. L[]2V/G/TVL/xxx L{2V/MD_L{J2V/MU_L[]2V/G/P2 ACC ‘Accommodations ACL ‘Acela Service MBR Pi Discount Changes AIR “AirRail MNE ‘Menus Northeast “AMA “Amadeus Fairies MNU Menus Long Distance APL ‘Apollo Fairies MSP. Special Meals AUT ‘Auto Train MWE Menus West Coast BAG Baggage Policy NAP North America Pass BAM, Thruway Service PAS Pass Information [Bik Bicycle Poliey PET Service Animals CAL California Pass ‘PRM Premium Class CAN Cancel Policy PRO. Promotions CDA Canada Border Crossin PIA Prepaid Ticket Advice CB Club Acela RCM Radio City CNX Connection Policy REF Refund Poli cop Inventory Codes, ‘SEC “Amtrak Security (COM ‘Commissions ‘SEE, Sightseer Packages CRD. City Profiles SE2 Sightseers Packages 2 DIR Field SLS Direct SKI Ski Programs EXP Explore America ‘SMO Smoking Policy FAM ‘Agents Fam Trips SNR Senior Policy [FAQ Frequently Asked Questions SSR Special Service Request FAR Fare News STK, Lost Ticket Policy FCS First Class SUP Superliner [FLR Florida Rail Pass SVE Service Changes GFT Gift Certificates, SWP Sweepstakes Rules GRP (Group Procedures TKE Manual Ticketing GRW Guest Rewards TRS Train Status HCP Mobility impaired TUR “Amtrak Tours LD Hold Limit Polic UNA’ Unaccompanied Children HOL Holiday Operation VAC “Amtrak Vacations INT Interline Service Vib (On Board Movies DUN ‘Messages June 2006 ‘VIP ‘VIP Program "AAA DISCOUNT INFORMATION E2V/G/PRO/AAATPL i (Pages 1 through 10)DEBIT MEMOS: NOTE — for onsite agents, include the Debit Memo Procedure form & DM Action Form The top reasons for debit memos are: © Non-tefundable tickets exchanged for Refundable tickets * Incottect change fees are collected * Advance Purchase or Minimum Stay Requirements are not met on exchanges Refunding a Non-Refundable ticket AGENT ERRORS / C.0.D.E/CONCERN LOG: Found on the Agent Management Console http://agents.vtstravel.com PUBLIC FOLDERS KNOWLEDGE CONCERN LOG TICKET STOCK: ‘Ticket stock can be requested at anytime via email, TICKETS@DI.COM Requests received by Wed, will be processed on Thurs and shipped out on Friday. MAKE SURE you request stock well in advance of your actual need. “4APOLLO PKEY SUGGESTIONS: KN9 = replace with your own pseudo city XS = replace with your own agent number 52 © replace with your own queue number ‘Terri = replace with your own name PROFILE MOVE KEY -my/'<+>*Terri-q/kn9/52-Transmit>t-faex8<+>-*bax8 :Smim* fae kn9/52*evg-rmu:reservation prepared by Terri<+>..<+>reservation requested by HOTEL RATE CODE UPDATE hou-Pillow>vts<>hfhhou-Pillow>xxx FARE SAVINGS. CAR :She/no car :SC/CAR OK HOTEL =Pillow>:Shhino hil :SH-Pillow=H/HTL HOTEL CANCEL RMA, rma=TabStop:cancel hotel by DOCUMENT FARE QUOTED :Sh=Pillow>Cquoted $ _/x8/!CRS_DATE!!CRS_TIME TAU LINE ttaw _/ VANTAGE QC and YOUR OWN QUEUE -kn9/52*ett VANTAGE RESFAX and YOUR OWN QUEUE gep/93n/93*cFx<+>kn9/52*efe- MY QUEUE COUNT qep/93n/93*cfx<+>kn9/52*ef 85 EMULATE and BAR MOVE sem/e85/ags* vismyi--*erri q/kn9/52 PREFERRED SEATING rma=TabStop>:aisle seat not available/window seat confirmed-:window seat not available/aisle seat confirmedrma DLNG CLEAN UP DOCUMENTATION tofaeX8<>1-*baX8<+>:Shy/1kn9/52-cleaned up res off dlng q/70..sent 4 tkiing/CRS_DATE/ICRS_TIME<+>:Snv/m'fa-kn9/52/tevgct>rstrqep/kn9/52°ett AIRPORT CHECK IN RMA rma:Seat selection restricted to airport cheek in only.~ BASIC NON-REFUND RMKS rmu:This ticket is non-refundable. Penalties<+>apply if changed or cancelled 45DIRECTRAVEL CO CHECKIN RMKS ~1maTabStop>:continental airlines record locator <+>rma-for continental e ticket holders you may print out=rma:your boarding passes and change your seats 24hrs<->rma~TabStop>prior to departure log onto ‘www continental.com RESV ON HOLD ONLY rmy:**hs4entexennansaeensensensnneseseesesesc>this is 2 hold only reservation<+>airfare is not guaranteed until ‘a ticket is issued-please call to confirm ticket purchasePillow>-Sh _terti WN BOOKED ONLINE Sh=Pillow>x/bkd wn online loe —S thx ginal!CRS_DATE/CRS_TIME 46.Extensa: [S"15J3INDEXA Corporate Account List All companies that begin with A “There is an index for each leer ofthe alphabet STS ISTBOOX Tnformational Profie for 24-hour service easy reference There is one built in each pseudo city [S*KNGIAIRLINES -or- Airine 800 numbers /$°15J3/PHONES SKNOIAA, [Airing information, phone number, sales rap, commissions IS*KNOIAA EXCHANGES | Airline Exchange info — verify before using, don't assume this is stil accurate SeHR24 After Hours — Hickory Information in every pseudo [S*15J3/CHANGES: ‘Gan and Cannot Do's of Changing an Air Record S"PCCIACCT. (Account Ist in each pseudo (PCC = Psaudo aly) [STHST/CONSULATE | Consulele Telephone Numbers & Hours of Operation |S*KNSICREDIT CARDS __| Credit Card Authorization Phone Numbers [S*15J3/CRUISE Cruise Line Telephone Numbars [S*15J3/E MAIL. ‘Apolio'Vantage Email Special Characlors [S*15J9/HOTELS: Hotel Telephone Numbers [S*15J3/PASSPORT Passport Requirements. [S15J9/QUEUES ‘Apollo Designated Queues ~ Pressaigned [S*15J/RAIL Rail Telephone Numbers [S*1SJS/SAVINGS Fare Savings Datall = Explanalion [S*15J9/SORTS, [Sori Field Descnpions [S*15J3/VISA Passport & Visa Contact Person ~ DIRECTRAVEL [S°KNSIDL SPECIAL DIRECTRAVEL DU Spacial Commissions on DL DIRECTRAVEL DI Shallle Discount ~ autoprioes no special format S*KNSTUS SHUTTLE |DIRECTRAVEL US Shutilo Discount SB.VTS 4aQualified Remarks Name REC fAramizak SHEA [oar leSHECT Deivery jeSrmeOr [Faro Quotes JESHEFT [Hotels Jeera [Limo eSHeL [vantage [esraMl PRM [Remarks From Suppor lzaHOr [PRO Policy Passport & Visa =HeP) _ PRE [Opportunity Desk Remarks JRSHRGT "PRO INON-PREF carrior Jsocumentation is required Rates (Prvatefares) leSraRT FPR | [Seats [SHES [PRS [Ticketing lESret? PRT [* for Vantaze use only ™ ISHEV_FPRV f2i-Hour Service Romans FPR IOoK for [ec Remar SHA |PRZ [fo change [c:iinesta:SHcategaryftrectorm Jo:118:5H=CINO CAR PHX ae Delete « Joxines:5 Josti0:5 IRM Romarks ~ Associated RMAsegment#freefonm IRMA :Soats wll be assigned IRM Remarks ~ Unassociated RMUstreetorm IRMU:Thank you for using [To Change: IRMc:tine#:freeform IRMC:1:Seats are confirmed [To Delete: IRMCsinet: IRM: 48ECOTATED Fane [ioc wn hcg contacted Fe i Vai igh fr before dco) | “VANTAGE SAVINGS OBTAINED | USE FORALL TICKETS WHEREA LOWER FARE [T7ESVT6 hes fv alow aT WAS ACHIEVED THROUGH VANTAGE or BBQ. |xchcves) TB [DIRECT RAVE, COUPONS] WAIVERS [Use whos DIRECTRAVEL capone and cr WANG | ARSBTVTO (ger Te ble jbisined mower cents sire |steeoapon nied) TR] GF FGRTONTTY DESK SAVINGS ving tous ye Oppo Da FAPSOPONT Giger tae lowe ne Js ound tT TRTERNATIONAL SPLIT TICKET ~ |e wher sping Incmantnal dca for lower ies" FST Pigher of ve Botore o e CONNECTIONS ACCEPTED [es wns Newer ie ane we ACE TRG gia i ononsy) w ‘WEEKEND STAY DOWER FARE [Use when pn teas 3 wockerd wap fro Bee FESO There oto wea Fae Suinigs Cones ~ Egualiy [ T TIRSTPBISINTSS CLASS Uso won s ptener utoad voy Ivor busines ae |[T°TSPIWO (Ve/Bar Cam Fare Pas) | AUTHORIZED T TEINUE NON-REFUNDABLE ie when changing now Stand ker FSFE Pama alee ana) T TRIN [Ueeonal Rea bonne [PAST FP T UPGRADE AT NO COST |p forall pga rz espung lsd calccton [TSUN Fae Tay Z COMPANTONTARE JOke when pa on & companion are [PTS Tae Pad Tae Te a FREETICRET [Sse when ecg as at TAISOM are Pad Fee Tee TOREST FARE OBTAINED Tike pay when tomo Tar Basa aT TSS Tae Pasta aang Fare Sings Codes - Lost Savings THREE TERENCE [ore whea once fe eee fv aca por FARAan Deda ts) CARER PREFERENCE Tac wha Tor Tas eine Fane ar RSS Dales 1D BECTINED DIRECTIVE, CORON Tic wi pangs is DIRECT capo [ISDA (DESEO MECTRAVEL, 7 TRETRTERENT Testes cae aS To an a TE 1 URSRIDE AT ADDITONAL COST wien pag rw TSR Towers py T TOWER FARESOLD OT ie Wiens owe rem wl oom aa WERT | TSFSUABY Goa on TE 7] CRRECTTONS STOPS DECLINES” Ue wn ok Tone TS Ta Caan OE RT RC ¥ TREPRID TICKET Dar oh PNG REEL AGIPTA cg ode [SPE an pT) x SERVED TOO TATE en er re 2 aT T pan Tala aT Tae PR ey TT] —PRETUBE TRAIN BIETROLINER Uae fr rao one ake booke FST seen Tax) ¥ VENALTY FARE DECLINED [i when pr ns Ton BS TR pT TT Dede oy Y TOLL CONCH REQUISTED JO when para ATS TS TST Daler 49