PROJECT REPORT
ON NANDANKANAN 
BY MISS S.A. SALAKA 
Guide:  Mr. Gouri Shankar Maharana 
On 17
TH
 August, 2014
  NANDANKANAN                            S. A. SALAKA 
1 
 
 
  CONTENTS   
Sl. No.  Particulars  Page No. 
1  Introduction  2 
2  Objective of the survey  2 
3  Profile of Nandankanan  2 
4  Research Methodology  5 
5  Data Analysis  5 
6  Findings  8 
7  Conclusion  8 
8  Appendix  9 
  NANDANKANAN                            S. A. SALAKA 
2 
Introduction: 
On  dated  17
th
  August,  2014,  Astha  School  of  Management  of  organized  an  educational  tour  to 
Nandankanan  Zoological  Park  for  the  empirical  study  of  service  satisfaction  level  at  Nandankanan.  
Nandankanan Zoological Park was dedicated to the public on 29 December 1960, is set in a beautiful 
natural  setting,  and  is  one  of  the  finest  parks  in  the  country.  Nandankanan  is  one  of  the  famous 
tourists  point  in  Odisha.  Unlike  conventional  or  regular  zoos,  Nandankanan  spreads  over  a  large 
expanse of undulating topography, where the natural moist deciduous forest is still intact. Most of the 
animals, bird sand reptiles live in open, large moated are as surrounded vegetation and the undulating 
terrain.  
This  helps  the  inhabitants  of  the  zoo  to  live  in  a  habitat  close  to  their  natural  one  and  also  helps  in 
making it more and more natural. The white tiger safari, the first of its kind in the world, spread over 
an area of 12 Hectare; a Lion Safari of 20 Hectare and are three large facilities that make a visit to the 
park more interesting. 
In its 54 years of existence, the park has successfully bred many of the endangered species like tiger, 
leopard, Asiatic lion, the three Indian crocodilians, Brow - antlered deer, Lion-tailed macaque, Nilgiri 
Langur,  Indian  pangolin,  Mouse  Deer,  ratel  and  many  land  and  water  birds.  It  has  the  distinction  of 
being  the  host  Zoo  in  the  world  for  captive  breeding  of  white  tiger  out  of  normal  colored  parent's 
independent of Rewa origin as well as for first ever captive breeding of Gharialin the year 1980. The 
zoo has successfully bred many white tigers and some of them have gone to various zoos within India 
and outside Nandankanan was born on 29
th
 December, 1960. 
Objectives of the study: 
The  main  objectives  of  this  study  is  to  know  whether  the  current  facilities  prevailing  in  the 
Nandankanan  is  meeting  the  requirements  of  the  tourists/visitors  or  not,  and  to  find  out  any  other 
improvements in terms of services may be required to attract more and more tourists/visitors to visit to 
Nandankanan. 
 
 
 
  NANDANKANAN                            S. A. SALAKA 
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Profile of the Zoo: 
Nandankanan is a premier large Zoo in India surrounded by beautiful natural setting covering an area 
of  3.62  square  kilometers  was  established  on  29th  December,  1960.  It  enjoys  a  special  place  in  our 
country  for  integration  of  ex-situ  and  in-situ  conservation  of  wild  species  of  flora  and  fauna. 
Nandankanan  is  one  of  the  major  tourist  attractions  of  Odisha.  It  is  an  important  centre  for 
environmental  education  especially  in  the  field  of  wildlife  conservation  and  wetland  management. 
Nandankanan  has  always  been  an  outstanding  place  for  wildlife  research  and  management.  The 
Zoological Park along with the State Botanical Garden and Kanjia lake has been notified as a Wildlife 
Sanctuary in 1979 over  an area of 4.37 square kilometers. Due its unique biodiversity  and display of 
variety  of  species  in  natural  environment,  Nandankanan  attracts  more  than  2.90  million  visitors 
annually. Nandankanan has the distinction of being the host zoo in the World for captive breeding of 
white tigers out of normal coloured parents. This is the only Zoological Park in India after which one 
express train has been named as `Nandankanan Express' by the Indian Railways. Nandankanan has the 
uniqueness where the endangered Gharials were bred in captivity, for the first time in the World. The 
captive  breeding  of  Ratel  and  Pariah  kites  in  captivity  have  been  recorded  for  the  first  time  in  our 
Country.  Nandankanan  Zoological  Park  is  the  first  Zoo  in  the  Country  to  become  an  Institutional 
Member  of  the  World  Association  of  Zoos  and  Aquariums  (WAZA).  Many  free  living  wildlife 
including 13 species of mammals,15 species of reptiles, 71 species of birds, 10 species of amphibians, 
85 species of butterflies, 55 species of dragon flies & damsel flies and 51 species of spiders have been 
documented so far in Nandankanan Wildlife sanctuary. 704 species of plants have also been recorded 
inside the sanctuary area. At present, the Zoological Park houses more than 2150 mammals, birds and 
reptiles  belonging  126  species.  All  these  have  earned  Nandankanan  as  a  prominent  place  among 
globally  acclaimed  Zoological  Parks.    The  first  comprehensive  Master  Plan  of  Nandankanan 
Zoological Park (from 2010-2020) has been formulated and it has been duly approved by the Central 
Zoo Authority on 09.07.2010. The animal enclosures have been progressively designed to create large 
enclosures  in  natural  environment.  It  has  established  its  unique  identity  in  the  field  of  successful 
captive  breeding  and  rearing  of  highly  threatened  species  like  Indian  Pangolin,  Mouse  deer,  Indian 
  NANDANKANAN                            S. A. SALAKA 
4 
ratel etc. The Zoological Park has been identified as the coordinating zoo for conservation breeding of 
Indian  Pangolins  and  participating  zoo  for  conservation  breeding  of  tigers,  mouse  deer  and  vultures.  
We  have  completed  another  outstanding  year  of  unprecedented  visitor  attendance,  conservation 
breeding, research and education. During the  year 2012-13, there was significant improvement in the 
infrastructure  development,  better  health  care  to  the  captive  animals  and  self-sufficiency  in  fodder 
production. More than 2.90 million people visited the Zoological Park during 2012-13. Nandankanan 
has  always  been  an  outstanding  centre  for  education  and  research.  Research  activities  have  been 
undertaken for conservation breeding of Indian Pangolin with assistance from Central Zoo Authority. 
 
  NANDANKANAN                            S. A. SALAKA 
5 
Research Methodology: 
The method used in this research is a type of survey among the native visitors and tourists and we took 
their  opinions  and  feedbacks  in  regards  to  the  Zoo  and  as  per  the  feedbacks  received  by  us  from  the 
tourists and native visitors we are making the report in this project. 
Data Analysis: 
Sample:  5 
Family Size:  5 
Family Size  Number of visit  Chart 
1-3  0 
4-6  4 
6+  1 
Student
20%
Government 
Employee
40%
Business
40%
Government Employee   Business   Student
 
 
Occupation: 
 
Category  Number of persons  Chart 
Government Employee  2 
Business  2 
Student  1 
Student
20%
Government 
Employee
40%
Business
40%
Government Employee   Business   Student
 
Interpretation:  As per the findings conducted by Astha School of Management thorough us, we can 
see that, most of the people are coming to Nandankanan for the entertainment purpose. 
  NANDANKANAN                            S. A. SALAKA 
6 
 
Family income Level 
 
Income Level  Number of Person  Chart 
`.5,000  `.10,000  1 
`.10,000  `.20,000  2 
`.20,000  `.40,000  2 
`5,000  `10,000 `5,000  `10,000 `5,000  `10,000 `5,000  `10,000
20% 20% 20% 20%
`10,000  `20,000 `10,000  `20,000 `10,000  `20,000 `10,000  `20,000
40% 40% 40% 40%
`20,000  `40,000 `20,000  `40,000 `20,000  `40,000 `20,000  `40,000
40% 40% 40% 40%
`5,000  `10,000 `5,000  `10,000 `5,000  `10,000 `5,000  `10,000 `10,000  `20,000 `10,000  `20,000 `10,000  `20,000 `10,000  `20,000 `20,000  `40,000 `20,000  `40,000 `20,000  `40,000 `20,000  `40,000
 
 
 
Visitors frequency of visit to Nandankanan. 
 
Frequency of visits  Number of visits  Chart 
Yearly  2 
Half Yearly  2 
Monthly  1 
Half Yearly
40%
Monthly
20%
Yearly
40%
Yearly   Half Yearly   Monthly
 
 
Interpretation:    As  per  the  empirical  study  of  service  satisfaction  level  at  Nandankanan  conducted  by 
Astha  School  of  Management  thorough  us,  we  found  that  people  who  are  coming  from  other  state  are 
preferring visit to Nandankanan on a  yearly basis. But local  and natives people are frequently visiting to 
this zoo as a best healthy time can spend with their family and friends. 
Main purpose of visit to Nandankanan 
1. People like to spend some healthy time within nature, so we come here to feel better, happy and healthy. 
2. Best place to visit in the weekends. 
3. For children it is a great place to learn about the wild animals and natures. 
4. Feel the nature and its creatures inside the heavenly place. 
5. Best place to spend the weekends 
Interpretation:  Mostly people are coming to Nandankanan for entertainment in a natural way, if we see all 
the .wild creatures live, we can feel the touch of nature. 
  NANDANKANAN                            S. A. SALAKA 
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Ratings of Nandankanan in the following parameters are enumerated below: 
Sl No.  Particulars  Very Good  Good  Avg.  Poor 
1  Mobility services provided to visitors  2  3  -  - 
2  Cleanness and Greenery  -  2  1  2 
3  Environmental condition of animal  1  2  2  - 
4  Behaviour of the Staff  -  2  3  - 
5  Parking area  -  -  3  2 
6  Fee structure  -  1  4  - 
7  Placement of Direction Arrow and Map  -  1  3  1 
8  Eat out and Utility Area  -  -  1  4 
9  Amusement Factor  -  2  3  - 
The other Zoos visited by visitors  
1. The first visitor family said, they visited to Ranchi Zoo, Ranchi 
2. The second visitor family said that, they visited to Alipore Zoo, Kolkata 
3. First time to Nandankanan. 
4. First time to Nandankanan. 
5. First time to Nandankanan. 
Difference between Nandankanan and other Zoos 
1.  Nandankanan has very vast landscape and verities of Animal and Birds. 
2.  Nandankanan tickets are charging less cost than any other zoos in India, and good facilities, like water, 
tourist shed inside the zoo. 
 About Odisha Tourism 
Odisha is a unique combination of beautiful locations, exotic cultures and warm & friendly people. With a 
400  kilometer  long  coastline,  towering  mountains,  serene  lakes  and  frolicking  rivers,  Odisha  has 
something for everyone. 
Improvements require in Nandankanan 
  Needs more government parking area. 
  NANDANKANAN                            S. A. SALAKA 
8 
  Needs to extension of timings. 
  Needs to provide more food facility center to its visitors. 
  Needs to bring more animals and birds in the zoo. 
  Needs to provide more cleanness and natural lighting in the zoo. 
Findings: 
As  per  the  survey  conducted  by  Astha  School  of  Management  thorough  us,  we  used  the  questioner 
technique to find out the over all views of the general public (i.e. local visitors and inter-state tourists), and 
after  analyze  the  data  we  conclude  that  Nandankanan  is  proving  an  average  facilities  to  its  visitors,  it 
needs to improve some key areas as mentioned in the report. 
Conclusion: 
Nandankanan  is  one  of  the  best  zoo  in  India,  it  is  gradually  developing  from  decade  to  decade,  it  has 
wide range of landscape area and has verity of animals and birds, with other facilities like Special efforts 
are undertaken during the  year for improvement in the field of animal health care. In order to maintain 
the  highest  standard  of  health  care  and  animal  husbandry  practices.  Close  coordination  was  made  with 
the  College  of  Veterinary  Sciences  &  Animal  Husbandry,  Orissa  University  of  Agriculture  & 
Technology,  Bhubaneswar.  The  services  of  the  Health  Committee  and  Technical  Committee  were  also 
utilized on important issues relating to health care of captive animals in the Zoological Park 
******------****** 
  NANDANKANAN                            S. A. SALAKA 
9 
APPENDIX 
QUESTIONNAIRE 
Topic: An empirical study of service satisfaction level at Nandankanan. A visitors perspective 
1.  What is your family size (no. of members)? 
2.  What is your occupation? 
3.  What is your family income level (monthly)? 
4.  How frequently do you visit Nandankanan? 
5.  What is your main purpose of visiting Nandankanan 
6.  How do you rate Nandankanan on the following parameters? 
7.  What are the other zoos or sanctuaries visited by you? 
8.  How Nandankanan is different form other Zoos in providing services? 
9.  What is your view regarding Odisha Tourism? 
10.  What kind of improvement do you think is required in Nandankanan?