2011 SCORECARD
(XYZ DIVISION)
2011 ACTUAL**
Q1
Q2
Q3
Q4
STRETCH
TARGET
(2010)
BASELINE
WEIGHT
MATRIX
FREQUENCY
2011 TARGETS**
KPI
VARIANCE
INDICATOR
OBJECTIVE
KPI CODE
OBJECTIVE #
SCORECARD REPORT
KPI DETAILS
Q1
Q2
Q3
2011 SCORE
Q4
Q1
Q2
Q3
Q4
FINANCIAL
PERSPECTIVE
SCORECARD
OBJECTIVES
##### ####
#### #####
CUSTOMER SCORE
##### ####
#### #####
INTERNAL PROCESSES SCORE
##### ####
#### #####
LEARNING & GROWTH SCORE
##### ####
#### #####
##### ####
#### #####
LEARNING &
GROWTH
INTERNAL
PROCESSES*
CUSTOMER
FINANCIAL SCORE
OVERALL SCORE
1
Objectives to be selected from Corporate/Unit Objectives & Improvement Areas
U = indicates upward variance is better; D= indicates downward variance is better.
Baseline (2009) is optional for 2010 Plan.
* HSE to be included as part of Internal Processes as applicable.
** Plan and Actual numbers are cumulative
Perspective Weights
Color Code
Finance
Customer
Internal Processes
20%
30%
30%
Learning & Growth
TOTAL
20%
100%
2011 SCORECARD
90% and Above
Green
Between 70% - 89% Yellow
Below 70%
Red
ILLUSTRATIVE EXAMPLE
HR DIVISION
2011 SCORECARD
(XYZ DIVISION)
CUSTOMER
C
C
C
C
1
2
3
4
compensation scheme gap
Management Ratio
Employee satisfaction surveys
Vacant positions
D
U
U
D
%
%
%
%
I
I
I
I
INTERNAL
PROCESSES*
Quarterly
Quarterly
12%
6%
6%
6%
Quarterly
Quarterly
Yearly
Quarterly
1
2
3
4
Develpt. Of Manual/Processes
Job evaluations completed
ERP Implementation
Employment processing time
U
U
U
D
#
#
%
days
10%
5%
5%
10%
Quarterly
Quarterly
Quarterly
Quarterly
(2010)
13%
20%
77%
16%
2
175
65%
66
30%
INTERNAL PROCESSES SCORE
L1
L2
L3
Training mandays per employee
Employee attrition rate
Appraisal evaluaion completed
LEARNING & GROWTH SCORE
OVERALL SCORE
1
Objectives to be selected from Corporate/Unit Objectives & Improvement Areas
U = indicates upward variance is better; D= indicates downward variance is better.
Baseline (2009) is optional for 2010 Plan.
* HSE to be included as part of Internal Processes as applicable.
U
D
U
days
%
%
5%
10%
5%
Quarterly
Quarterly
Yearly
Q2
Q3
Q4
7%
7%
6%
5%
5%
15000 12,500 11,500 11,000 10,000
7500
7,500 7,000 6,700 6,000
5500
5,250 5,000 4,500 4,000
30%
CUSTOMER SCORE
LEARNING &
GROWTH
Quarterly
20%
FINANCIAL SCORE
** Plan and Actual numbers are cumulative
Quarterly
BASELINE
8%
5%
3%
4%
FREQUENCY
%
AED
AED
AED
Q1
3
7%
80%
20%
100%
Perspective Weights
20%
20%
20%
20%
13%
20%
10%
22%
10%
24%
16%
14%
12%
7%
25%
80%
10%
24%
24%
24%
30%
3
200
65%
60
3
205
70%
55
3
210
75%
50
4
215
80%
48
30%
30%
30%
30%
5
7%
5
6%
5
6%
5
5%
90%
15%
15%
15%
20%
2011 SCORE
STRETCH
TARGET
D
D
D
D
WEIGHT
Division budget variance
HR cost per employee
Training cost per employee
Admin cost per employee
MATRIX
1
2
3
4
2011 ACTUAL**
2011 TARGETS**
F
F
F
F
KPI
VARIANCE
INDICATOR
OBJECTIVE
KPI CODE
OBJECTIVE #
SCORECARD REPORT
KPI DETAILS
FINANCIAL
PERSPECTIVE
SCORECARD
OBJECTIVES
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
3%
8,000
5,000
3,000
4%
10,000
6,000
5,000
4%
9,500
7,000
4,000
4%
9,000
5,500
4,500
3%
8,000
5,500
5,000
175%
125%
125%
105%
150%
121%
100%
125%
125%
122%
122%
100%
167%
125%
109%
80%
141%
130%
119%
130%
118%
125%
100%
91%
125%
83%
107%
140%
171%
100%
60%
94%
200%
117%
108%
126%
111%
67%
90%
115%
86%
67%
98%
114%
92%
100%
24%
67%
100%
100%
102%
119%
96%
85%
88%
82%
102%
80%
140%
100%
150%
40%
60%
120%
167%
106%
120%
133%
53%
140%
113%
111%
97%
118%
5%
30%
85%
5%
4
220
90%
45
7
3%
95%
11%
25%
85%
15%
2
180
75%
70
4
5%
85%
10%
20%
85%
10%
2
200
80%
60
5
4%
85%
8%
20%
85%
7%
3
50
50%
50
2
10%
85%
7%
15%
75%
5%
4
220
95%
50
6
3%
95%
Color Code
Finance
Customer
Internal Processes
20%
30%
30%
Learning & Growth
TOTAL
20%
100%
2011 SCORECARD
90% and Above
Green
Between 70% - 89% Yellow
Below 70%
Red
