Resume
Rohan Ware
Anoop Mohite
Tata Consultancy Services
Email: Anoop.mohite@tcs.com, Phone: +91-7032535400
Experience Summary
12.1 years of total experience in which 6.9 years of experience in SAP, 5.2 years of experience in
sales domain.
SAP CRM base customization, marketing, sales and service, Interaction centre and Web UI
Quality exposure in understanding business processes, analysing requirements, finalizing
business blueprint and resolving defects
Experienced working in cross-cultural and multilingual environments
Have considerable knowledge of TREX administration tool, e-commerce and middleware
Achievements
On the spot award for implementing enterprise search for Inchcape distribution project
Recognized as best performer by client for momentous contribution towards Inchcape
project
Received TCS Gems thrice for good performance and commitment to the organization
Technology
Below is a list of important software products that I have worked with.
Software Products
MS office (Excel, Word, Power point)
SAP CRM 5.0, SAP CRM 6.0, CRM 7.0, SAP BI, and SAP ECC 6.0
Qualifications
(In chronological order starting from the most recent)
Degree and
Institute
Indian Institute of Planning and Management
Major and
Specialization
Marketing & HR
NIIT India Pvt. Ltd.
SAP SD
Jiwaji University
Commerce
Date
MBA (Marketing), 2006
2008
GNIIT (Software
Engineering) 2004 - 2006
B.Com 1998 2001
Assignments
The details of the various assignments that I have handled are listed here, in chronological order.
Project
CRM Q1 CR
Customer
Thames Water Utility Limited
Company
Tata Consultancy Services
Period
April - 2014 Feb 2015
Description
Thames Water UK's largest water supply company. Every day, we
supply around 2,600 million liters of tap water to 9 million customers
across London and the Thames Valley.
Page 1 of 5
Resume
Rohan Ware
Role
Functional Consultant(Onsite)
Solution Environment
SAP CRM, SAP ECC and SAP BI
Tools
Click Schedule, HPQC
Highlights
Mainly responsible for :
Provide CRM functional design solutions to customers, including
full life-cycle implementation
Conduct detailed analysis sessions with end users and business
subject matter experts (SMEs)
Identified and administrated CRM best practices asper business
standards for functional processes
Worked as solution architect for 2 critical CRM change request.
Finalizing business requirement specification and requirement
traceability matrix
Preparation of activity based project plan, contingency analysis and
risk report
Preparing solution design and delivering DA walkthrough
Prepared functional specification, test cases and user training
manuals
Managing on shore and offshore technical resources
Performed functional testing, regression testing and integration
testing, developed test plans, test cases/scenarios, test procedures
and analysing test results
Converted proposals requested by client to business to drive
revenue
Project
Inchcape Distribution
Customer
Inchcape PLC
Company
Tata Consultancy Services
Period
Jan - 2013 March 2015
Description
Inchcape is distributor and retailer for the worlds leading premium and
luxury automotive brands with a distinctive and attractive business
model.
Role
Team Member(Offshore)
Solution
Environment
SAP CRM
Tools
HPQC, SOAP
Highlights
Mainly responsible for :
Developed prototype solutions based on high level customer
requirements
Validated the system design developed by internal team across project
Acted as SME for internal team, groom/train the internal team
Gained in-depth understanding of business pro activity, identified
solution that can be showcased
Prepared functional specification, testing and user training manuals
Demonstrated implementation expertise in marketing, sales and
service modules
Page 2 of 5
Resume
Rohan Ware
Performing manual task and check in development, quality and
production systems
Performed functional, integration and web service testing using testing
tools (soap UI)
Project
Omnicell Support USA
Customer
Omnicell
Company
NTT DATA India Enterprise Application Services Pvt. Limited
Period
Jun - 2012 to Dec 2012
Description
Since 1992, Omnicell automated healthcare solutions, including
medication management, supply chain, and business analytics
systems, have enabled healthcare facilities to improve
efficiency, patient safety, and regulatory compliance.
Role
Functional Consultant(offshore)
Solution Environment
SAP CRM
Tools
Siebel Ticketing Tool
Highlights
To provide Level 3 support to the Highly Customized none
pharmaceutical business
To resolve the incidents assigned by the service desk as
prioritized using remedy ticketing tool.
To provide the solution to the users making them understand
the cause with the help of screen shots if necessary.
Making necessary configuration changes required by
business process as recommended by Business process
owners (BPO).
Develop test cases & performs unit and integration testing as
per test plans and test cases.
Project
Project Partner Solutions
Customer
McKesson
Company
Semanticspace Technologies Pvt. Limited
Period
Apr - 2011 to June 2012
Role
SAP Consultant
Solution Environment
SAP CRM 7.0 and SAP ECC 6.0
Highlights
Gained in-depth understanding of business pro activity,
identified solution that can be showcased
Configuration of customer requirements in CRM system
Coordinated with technical team to get custom solution done
in time.
Prepared functional specification, testing and user training
manuals
Demonstrated implementation expertise in marketing, sales
and service modules
Performing manual task and check in development, quality
Page 3 of 5
Resume
Rohan Ware
and production systems
Performed functional, integration and web service testing
using
Project Title
FHR
Customer
Fairmount Hotels and Resorts
Company
MGL Consulting
Period
Jan - 2010 to March 2011
Role
Team Member
Solution Environment
SAP CRM
Highlights
Provide CRM functional design solutions for customers,
including full life-cycle implementation
Wrote CRM functional specifications and CRM configuration
as member of support team
Configure and implement CRM functional modules,
encompassing marketing planning, account and
contact management, and bounce management, external list
management, personalized mails and
product proposals
Performed testing, problem solving, and debugging
Project Title
Continental Tyres
Customer
Continental AG
Company
MGL Consulting
Period
Jul - 2008 to Feb 2011
Role
Team Member
Solution Environment
SAP CRM
Highlights
Development of functional documents and other design
document for client.
Hand on experience with installed base management, service
request, high level categorisation, SLA (subject and response
profile)
Experienced in customer interaction centre functions and
profile, agent inbox, rule modeller..
Performed functional and integration testing manually.
Handled post go live support.
Company
Gupta & Sons (Motor) Private Limited
Period
May 2001 Jul 2006
Designation
Assistant Sales Manager
Highlights
Was responsible for staff scheduling, payroll, and inventory
Page 4 of 5
Resume
Rohan Ware
control
Weekly, on-going training of staff in rapport building
techniques, steps to the sales processes, CRM
processes, follow-ups on unsold, sold, and service guests,
phone skill training and instruction, enhancing
subordinates sales skills
Provides sales management information by completing
reports
Updates job knowledge by participating in educational
opportunities; reading professional publications
Recommending sales campaigns and promotions
Qualifies buyers by understanding buyer's requirements and
interests; matching requirements and
interests to various models; continuously building rapport
Closes sales by negotiating price; completing sales or
purchase contracts; explaining provisions;
explaining and offering warranties, services, and financing
Enhances dealership reputation by accepting ownership for
accomplishing new and different requests;
exploring opportunities to add value to job
Career Profile
(List of companies I have worked with, recent ones first)
Dates
Organization
Jan 2013 Till Date
TATA Consultancy
Services
June 2012 Dec 2012
NTT DATA
April 2011 June 2012
Semanticspace
July 2008 March 2011
MGL Consulting
May 2001 July 2006
Gupta & Sons (Motor)
Role
SAP Consultant
SAP Consultant
SAP Consultant
SAP Consultant
Assistant Sales Manager
Key Competencies & Skills
Skill
SAP CRM Marketing
SAP CRM Sales
SAP CRM Service
Proficiency (E0 to E4)
E2
E2
E2
Personal Details
Date of Birth
12-05-1980
Nationality
Indian
Marital Status
Single
Passport Details
Name as on
passport
Relati
onship
Passport
Number
Date of Issue
Expiry Date
Place of
Issue
ANOOP KUMAR
MOHITE
SELF
K4165976
19-Jul-2012
18-Jul-2022
HYDERABA
D
Page 5 of 5
