1. What is the purpose of RAID adapters?

to allow older PCI technology expansion slots to be used

to provide enhanced audio and graphic capabilities

to connect multiple storage devices for redundancy or speed

to connect peripheral devices to a PC to improve performance

2. Which type of interface should a customer choose if connecting a single

cable from a Microsoft Windows computer to output both audio and video
to a high definition television?

DVI

HDMI

PS/2

DB-15

3. Which type of input device can identify users based on their voice?

digitizer

KVM

switchbiometric identification device

scanner

4. What type of external storage should be used by a technician to back up

over 2 TB of music and video data files?

CompactFlash card

external flash drive

external hard drive

Secure Digital card

5. What type of device provides power to a computer and allows it to be

safely shut down in the event of a power loss?

surge suppressor

uninterruptible power supply

standby power supply

power inverter

6. Which measure can help control RFI effects on wireless networks?

Ensure the humidity and temperature levels are set as low as possible.

Ensure the number of wireless NICs exceeds the number of wireless phones.

Ensure the wireless network is on a different frequency than the offending

source.

Ensure each wireless NIC is configured to operate at different frequencies

from all other wireless NICs.

7. What is the purpose of a Safety Data Sheet?

to specify procedures for dealing with potentially hazardous materials

to specify procedures in designing and building common computer systems

to specify procedures for the operation of sensitive components and

prevention of electrostatic discharge

to specify procedures in the use of humidity control and prevention of

moisture damage

8. What can be tested with a digital multimeter?

wireless signal strength and access point positioning

basic functionality of computer ports

copper cable location

quality of electricity in computer components

9. When should a technician avoid wearing an antistatic wrist strap?

when installing RAM

when replacing a power supply unit

when installing a hard drive

when opening a computer case

10. Which solution should be used to clean a CPU and a heat sink?

soap and water

rubbing alcohol

a diluted ammonia solution

isopropyl alcohol
11. Which two types of expansion slots would be used by a wireless NIC in a
computer today? (Choose two.)
PCIe

AGP

PCI

DIMM

ISA

12. When a PC is being assembled, what component is connected to the

motherboard with a SATA cable?
the optical drive

the network interface card

the video card

the power supply

13. A technician is troubleshooting a computer that is experiencing hardware

failure detected by the BIOS. What is one way this failure is indicated?

The computer automatically boots into Safe Mode and displays a warning on
the screen.

The screen flashes with a red background and displays a warning message.

The computer emits a pattern of beeps indicating the failing device.

The computer returns an error message that indicates the I/O address of the
failing device.

14. Which three features can be configured in the BIOS settings to secure a
computer? (Choose three.)

MAC filtering

drive encryption
TPM

file encryption

TKIP key

passwords
15. What is the most important reason for a company to ensure that computer
preventive maintenance is done?

Preventive maintenance provides an opportunity for junior technicians to

obtain more experience in a non-threatening or problem environment.

Preventive maintenance helps to protect the computer equipment against

future problems.

Preventive maintenance allows the IT department to regularly monitor the

contents of user hard drives to ensure computer use policies are being
followed.

Preventive maintenance enables the IT manager to check on the location and

state of the computer assets.

16. A technician opens up a PC to work on it, and finds that it is very dusty
inside. What should the technician do?

Ignore the dust, as it does not affect the computer.

Use a lint-free cloth sprayed with a cleaning solution to remove excess dust.

Use a can of compressed air to remove excess dust.

Use a moistened cotton swab to remove excess dust.

17. Which built-in tool is available on a Mac OS X machine to perform disk

backups?

Disk Utility

Deja Dup

Finder

Time Machine
18. A computer technician performed a number of actions to correct a
problem. Some actions did not solve the problem, but eventually a
solution was found. What should be documented?
everything that was done to try to solve the problem

only the solution, because this solved the problem

only the failed attempts, so that future technicians will know what not to try

a description of the problem and solution

19. After a computer is powered on, Windows 7 fails to start. What initial
procedure would a technician use to deal with this failure?

Create a System Repair Disc and restore the image.

Press the F12 key during the boot process and start the computer in Safe
Mode.

Boot from a Windows 7 installation media and access the System Restore
utility.

Access the Control Panel and choose Restore Files from Backup from the
System and Security menu.

20. What are two advantages of the NTFS file system compared with FAT32?
(Choose two.)

NTFS allows faster access to external peripherals such as a USB drive.

NTFS supports larger files.

NTFS provides more security features.

NTFS allows faster formatting of drives.

NTFS is easier to configure.

NTFS allows the automatic detection of bad sectors.

21. What type of hard drive contains flash memory for caching frequently
used data but stores the most of the data on a magnetic hard disk drive?

USB flash drive

solid-state drive

embedded multimedia card

solid-state hybrid disk

22. What does %USERPROFILE% represent in the path

C:\Users\%USERPROFILE%\AppData\Local\Temp?

the location of the Documents folder of a particular user

an environment variable that is set by the operating system

a variable set by the administrator for each user of the system

a fixed value that represents the level of access of a user to system files

23. A technician notices that an application is not responding to commands

and that the computer seems to respond slowly when applications are
opened. What is the best administrative tool to force the release of system
resources from the unresponsive application?
Task Manager

Add or Remove Programs

Event Viewer

System Restore

24. A technician has installed a new sound card in a PC but it is not operating
correctly. Where should the technician look to investigate driver
problems?

Computer Management

Device Manager

My Computer

System Tools

25. Which technology provides a solution for PC virtualization?

hypervisor

server clustering

Terminal Services

RAID

26. What are two consequences of setting an incorrect boot order in the
system BIOS? (Choose two.)

The computer locks up without any error messages.

The computer displays a BOOTMGR is missing error after POST.

The computer displays an Invalid Boot Disk error after POST.

The computer continually restarts without displaying the desktop.

The computer displays an Inaccessible Boot Device error after POST.

27. A network administrator has finished migrating from a peer-to-peer

network to a new client-server network configuration. What are two
advantages of the new configuration? (Choose two.)

The total cost of the new solution is considerably lower.

Data is more secure in the event of hardware failures.

Individual users are in control of their own computers and network resources.

Data resources and access are centrally controlled.

Personnel costs are lower because a dedicated network administrator is no

longer necessary.

28. Which layer of the OSI model is responsible for physical addressing and
the procedures used to access media?

application

data link

network

transport

29. The current IP configuration of a medium size company with several

subnets is done manually and is time-consuming. Because of increased

network growth, a technician needs a simpler way for IP configuration of

workstations. Which service or protocol would simplify the workstation IP
configuration task?

APIPA

DHCP

DNS

ICMP

30. Several messages sent to the network administrator are reporting that
access to a secure server using HTTPS is failing. After checking recent
updates to the company firewall, the administrator learns that the firewall
is blocking HTTPS. Which port should be opened to solve the problem?

22

53

80

143

443
31. Which two commands could be used to check if DNS name resolution is
working properly on a Windows PC? (Choose two.)
nslookup cisco.com

net cisco.com

ping cisco.com

nbtstat cisco.com

ipconfig /flushdns

32. Which wireless security mode supports government grade security and
offers both personal and enterprise authentication?

WEP

WPA2

WPA

LEAP

33. Which Cloud computing service would be best for an organization that
needs to collaboratively create applications and deliver them over the
web?
PaaS

IaaS

SaaS

ITaaS

34. A network administrator occasionally asks a technician to make sure that

dust does not accumulate on devices in the network equipment closets.
What is the purpose of having the technician do this job?
Dust can cause network equipment to overheat and cause problems on the
network.

Dust increases electromagnetic interference in nearby connected cables.

Dust can encourage insects and other pests to live in the equipment closets.

Dust is considered a fire hazard that poses danger to personnel and

equipment.

Dust diminishes the range of wireless services.

35. A technician installed a network adapter in a computer and wants to test

network connectivity. The ping command can receive responses from
workstations on the same subnet but not from remote workstations. What
could be causing the problem?

The NIC driver is out of date.

The operating system is not compatible with the remote sites.

The TCP/IP protocol stack is not loaded.

The default gateway is incorrect.

36. What are three common input devices found on laptops? (Choose three.)
touchpad
fingerprint reader
web camera

external monitor

PS/2 keyboard

AC power connector

37. A user calls the help desk to report that a mobile device exhibits very slow
performance. What could cause this problem?

The touchscreen is not calibrated.

An app is not compatible with the device.

The operating system has encountered an error.

A power-intensive app is running at the background.

38. A computer technician has decided that a problem with a laptop can be
solved by repairing a hardware component. What should be done first
before attempting to repair a hardware component on a laptop?
Consult the service manual for the laptop.

Ask a fellow technician for advice.

Backup the BIOS settings.

Remove the keyboard.

39. Which closed-ended question would be appropriate for a technician to use

to narrow down the possible problems on a laptop that will not power on?
Can the laptop operate using the AC adapter?

Have you changed your password recently?

What software has been installed recently?

What were you doing when the problem occurred?

40. A technician is troubleshooting the appearance of flashing lines on a

laptop screen. What are two possible causes of this distortion? (Choose
two.)

Power to the pixels has been removed.

The display settings have been changed.

The GPU is not cooling correctly.

The LCD cutoff switch is damaged.

The display is not correctly installed.

41. What is an indication that the battery in a mobile device could become
physically hazardous and should be immediately replaced?

if the battery only supports the system for a reduced period of time

if there are signs of swelling

if the screen brightness begins to dim

if the device feels warm to the touch

42. Refer to the exhibit. What is true of this mobile device screen?

ITE Final Exam v6 001

Tapping and holding the arrow at the bottom left will display the Home
screen.

Text messages, news, photos and other content can be displayed in the
different tiles.

Icons and buttons are used to represent the different apps on the phone.

Unpinning an app from this view will uninstall the app from the phone.

Tile sizes depend on the size of the app.

43. What are two potential risks that could result from rooting or jailbreaking a
mobile device? (Choose two.)
enabling app access to the root directory
not properly creating or maintaining sandboxing features

allowing the user interface to be extensively customized

improving device performance

enabling features that are disabled by a cellular carrier

44. What two tasks should be done regularly to preserve the security and
integrity of data and applications on mobile devices. (Choose two.)

Execute a factory reset once a month to remove all unidentified malicious

software.

Back up user data on a regular basis.

Password protect iTunes or Google Play accounts.

Use airplane mode if you are accessing the Internet at an open Wi-Fi site.

Ensure that the operating system software and applications contain the latest
updates.

Unmount all unused disk partitions.

45. A tire store needs to use carbon copy paper to print customer invoices so
that both the store and the customer have a copy. What is the best printer
solution?

piezoelectric printer

inkjet printer

thermal printer

impact printer
46. A user on a home network wants to share a printer from a Windows 7
computer. What must the user do in order for other Windows 7 computers
in the house to obtain the proper driver?

The user must browse the Internet, then download and install the proper
driver.

The person doing the sharing must use the Additional Drivers button in order
to designate how many device drivers are allowed to be downloaded.

Nothing. Windows automatically provides the driver.

The person doing the sharing must use the Additional Drivers button in order
to designate the driver to be used by the other Windows 7 computers.

47. Which three components are typically found in laser printer maintenance
kits? (Choose three.)
fuser assembly

primary corona

pickup rollers
transfer rollers

secondary corona

paper trays

48. What characterizes a DDoS attack?

Many hosts participate in a coordinated attack.

Infected computers are called daemons.

It is easy to identify the source of the attack.

All hosts must be in the same geographic area.

49. What guideline should be followed when establishing a password security

policy?

Passwords should be physically stored in a convenient location.

Passwords should contain mainly numbers for better encryption.

The system administrator should assign passwords to the users.

Lockout policies should be avoided in order to increase user access.

An expiration period should be established so that passwords frequently

change.
50. What are three features provided by the TPM module? (Choose three.)

hashed encryption of the hard drive volume

security for user authentication information

support for Windows backup

application license protection

storage of digital certificates

support for Windows Firewall

51. What is the next troubleshooting step after a theory of probable cause has
been established?
Test the theory to determine cause.

Identify the exact problem.

Establish a plan of action.

Document findings and outcomes.

52. Once a technician understands a customer complaint, it is common to ask

closed-ended questions. Which question is a close-ended one?

What happened before the error occurred?

Is this the first time the error occurred?

What happened after the error occurred?

What error messages were displayed when the error occurred?

53. What is a characteristic of the open source license of an application

software?

It requires registration instead of purchasing.

It cannot be used for campus-wide deployment.

It allows users to modify and share the source code.

It does not require purchase in order to use the software.

It requires acknowledged completion of a professional training course prior to

use.

54. Chad, a level one call center technician, receives a customer phone call.
The customer has an issue that Chad does not have the knowledge to
answer. The customer is irritated that Chad cannot provide immediate
assistance. Which two things should Chad do next? (Choose two.)
Document the reason the customer called and create a support ticket.

Inform the customer of the need to call back later.

Escalate the customer to a level two technician.

Ask the customer further questions to diagnose and attempt to fix the
problem.

Place the customer on hold until the customer has time to cool down.

55. Users in an office complain that the network printer is printing vertical
lines on all pages. What is a likely cause of this problem?

The printer does not have enough memory.

The printer has an incorrect IP address.

The printer toner is low.

The printer drum is damaged.

56. A technician is troubleshooting a Windows 7 computer that displays an

Invalid Boot Disk error message. What would be the most likely action
the technician should perform to correct the issue?
Use the System Recovery Options to select the correct active partition.

Scan for and remove any virus found.

Run chkdsk /F /R to fix the hard drive file entries.

Replace the hard drive on the computer.

57. When a user tries to run a program, a missing or corrupt DLL message is
displayed. What are two possible solutions to this problem? (Choose two.)

Reinstall the correct drivers.

Use the msconfig command to adjust the startup settings for the program.

Run Windows Startup Repair.

Run sfc/scannow in Safe Mode.

Reinstall the program that is associated with the corrupt DLL file.
58. What can help control the effect of RFI on a wireless LAN?

Ensure the humidity and temperature levels are set as low as possible.

Ensure the number of wireless NICs exceeds the number of wireless phones.

Ensure the wireless network is on a different frequency than the offending

source.

Ensure each wireless NIC is configured to operate at different frequencies

from all other wireless NICs.

59. A technician wants to allow users to backup and restore all the files on
their computers, but does not want the users to be able to make changes
to the system. How should the technician give users this functionality?

Grant the users read permissions on all files.

Give the users administrator rights on their computers.

Make the users members of a group called Backup Operators.

Check the Folder is Ready for Archiving box in the properties of each folder.

60. Match the facility access control devices to the correct descriptions. (Not
all options are used.)

Question

ITE Final Exam v6 Question 001

Answer

ITE Final Exam v6 Answer 001

61. Why do laptop computers use CPU

throttling techniques?

to enhance the performance of the CPU

to reduce the heat that the CPU may generate

to ensure the CPU is running at its peak speed

to conserve the battery life by reducing the bus speed between the CPU and
RAM

62. What tool is included in the Mac OS X for backing up disks to image files and
recovering disk images?
Disk Utility

Deja Dup

Disk Error-Checking

System Restore

63. A new technician has joined the IT team and is about to service a heavy
printer. Which two precautions should be taken to avoid any injury when
transporting the heavy printer to the service area? (Choose two.)
Avoid lifting the equipment using the strength in your back.
Lift the equipment using the strength in your legs and knees.

Avoid bending your knees when lifting the printer.

Bend your back to pick the printer up.

Avoid lifting the printer close to your body.

64. Refer to the exhibit. As part of the process of building a computer, what is
the proper order of the first three steps in the installation of a power
supply?

ITE Final Exam v6 002

Steps 1, 2, 4

Steps 1, 3, 2

Steps 1, 4, 3

Steps 2, 3, 4

65. Which two operations can help prevent a mobile device from being tracked
without permission? (Choose two.)
Turn off the GPS when not in use.

Use a VPN connection whenever possible.

Set the device to not store credentials.

Set the device to connect only to known WiFi networks.

Disable or remove apps that allow connections to the GPS.

66. What is a characteristic of a computer power connector?

A Molex power connector supplies power to a motherboard.

A Molex connector and a SATA connector can be used on the same drive at
the same time.

A SATA power connector is used to connect to a hard disk drive or an optical

drive.

An ATX main power connector supplies power to a video adapter.

67. Which expansion card can assist in troubleshooting a computer problem

when no video is available?

BIOS card

advanced graphics card

USB expansion card

POST card
68. Which two PC settings can be configured using the BIOS setup utility? (Choose
two.)

POST

virtualization support

allocation of memory to applications

enabling device drivers

boot sequence
69. What factor should be taken into consideration more with laptops than
with desktops?
environmental control

loose cables

short circuits

unseated adapter cards

70. What are three benefits of computer preventive maintenance? (Choose three.)

elimination of the need for repairs

improvement in data protection

extension of the life of components
reduction in the number of equipment failures

time savings for technicians making repairs

improvement in RAM access time

71. Which step in the troubleshooting process is important to help avoid

repeating repair processes that were performed previously?

identification of the problem

implementation of the solution

documentation of the problem and its solution

preparation of a plan of action

72. A computer user complains of a computer that freezes up after about five
minutes of use. The technician checks the computer BIOS to see if there
might be a configuration problem that is causing the computer to behave
consistently in this manner. While the technician is reviewing the
information, the computer once again freezes. What is the probable cause
of the computer problem?

The BIOS is corrupt.

The hard drive is failing.

The CPU fan is not functioning.

The CMOS battery has failed.

73. Why is a full format more beneficial than a quick format when preparing
for a clean OS installation?

A full format is the only method of installing Windows 8.1 on a PC that has an
operating system currently installed.

A full format will delete files from the disk while analyzing the disk drive for
errors.

A full format will delete every partition on the hard drive.

A full format uses the faster FAT32 file system, whereas a quick format uses
the slower NTFS file system.

74. What is the default file system used during a fresh installation of Windows
7?
NTFS

HPFS

FAT16

FAT32

75. What is the first step an administrator should take when splitting a single
partition into multiple partitions?

Format the partition.

Assign a drive letter to the partition.

Extend the partition.

Shrink the partition.

76. A user notices that some of the programs that are installed before
upgrading Windows to a new version no longer function properly after the
upgrade. What can the user do to fix this problem?

Use the System Restore utility.

Update the driver for the graphics card.

Run the programs in Compatibility Mode.

Use the recovery partition to reinstall Windows.

77. After a Windows operating system has been installed, which program
would a technician use to select the programs that will run at startup?

Ntldr

Regedit

Msconfig

Task Manager

78. Which type of network spans a single building or campus and provides
services and applications to people within a common organizational
structure?

PAN

WAN

LAN

MAN

79. What are the four layers in the TCP/IP reference model?

application, presentation, internet, network access

application, transport, network, data link

application, transport, internet, network access

application, presentation, session, transport

physical, data link, network, transport

80. A user wants to map a network drive on a PC that is named WORK2 and runs
Windows 7. The name of the shared resource the user wishes to map to is
called installs and is located on a workstation called WORK1. What would be
the correct path for mapping the network drive?

\\ username\WORK2\\installs

\\username\password/WORK1/installs

// WORK2/installs

\\work1\installs

\\username\Work2\installs

\WORK2|installs

81. A customer who travels frequently wants to know which technology is the
most suitable for being connected to the corporate network at all times at
low cost. Which network technology would a network administrator
recommend?

satellite

ISDN

cellular

microwave

82. What is the difference between cloud computing and a data center?

A data center provides access to shared computing resources, wheras a

cloud is a private on-premise facility that stores and processes local data.

Cloud computing solutions are network resources and services provided to

the clients through the use of services from data centers.

The data center makes use of more devices to process data.

Data centers require cloud computing but cloud computing does not require
data centers.

83. A user complains about being unable to connect to the wireless network.
Which two actions should be part of troubleshooting the wireless
connection? (Choose two.)

Verify that the laptop is plugged into an electrical outlet.

Reconfigure TCP/IP settings on the laptop.

Reinsert the laptop battery.

Try moving the laptop to different places to see if a signal can be detected.
Verify in the laptop software whether any wireless networks are detected.

84. A technician installed a network adapter in a computer and wants to test network
connectivity. The ping command can only receive a response from local
workstations. What could be causing the problem?

The NIC driver is out of date.

The operating system is not compatible with the remote sites.

The TCP/IP protocol stack is not loaded.

The default gateway is not set.

85. An ISP help desk technician receives a call from a customer who reports
that no one at their business can reach any websites or get their e-mail.
After testing the communication line and finding everything fine, the
technician instructs the customer to run nslookup from the command
prompt. What does the technician suspect is causing the customers
problem?

improper IP address configuration on the host

hardware failure of the ISR used to connect the customer to the ISP

bad cables or connections at the customer site

failure of DNS to resolve names to IP addresses

86. A technician is asked to configure the time that the system must be idle
before the hard disk spins down on all the Windows-based laptops in the
company. The technician configured the power options in Windows but it
appears to have no effect. Where should the technician look to enable
power management?

Administrative Tools

BIOS

Command Prompt

Safe mode

System Registry

87. A technician needs to configure a Bluetooth headset for a laptop user.

Which two steps should the technician take before installing the headset?
(Choose two.)

Remove the battery.

Disconnect AC power.

Enable Bluetooth in BIOS Setup.

Ensure that the antistatic wrist strap is attached to a nonpainted portion of the
laptop.

Ensure that the laptop Bluetooth switch is enabled.

88. What laptop component converts DC power to AC so that the display can
illuminate?
inverter

backlight

CCFL

battery

motherboard

89. A user downloads a widget onto his Android phone but is puzzled to see
that when the widget is touched an app is launched. What is a possible
cause?

The user has downloaded a virus.

The widget is corrupt.

The security settings of the Android OS have been compromised.

The widget is associated with the app and this is the normal behavior.
90. Which component uses the greatest amount of power on most mobile
devices?
LCD screen

camera

CPU

media player

91. What is the purpose of using the MIME email protocol on mobile devices?
to enable pictures and documents to be included in email messages

to re-synchronize the email account with other devices

to remotely lock the email account if the device is stolen

to encrypt the email messages

92. What is an indication that the battery in a mobile device could become
physically hazardous and should be immediately replaced?

if the battery only supports the system for a reduced period of time

if there are signs of swelling

if the screen brightness begins to dim

if the device feels warm to the touch

93. A technician is explaining the differences between inkjet printers and laser
printers to a customer. Which two comparisons should the technician
make? (Choose two.)
Inkjet printers are less expensive as an initial purchase than laser printers.

A laser printer is significantly slower than an inkjet printer.

Both laser and inkjet printers produce poor quality images.

The laser printer output is dry after printing, but an inkjet printer may still have
wet ink on the paper after printing.

Inkjet printers use plain paper to make economical prints, but laser printers
require more expensive thermal paper.

94. For cleaning a laser printer, what should be used to pick up excess
particles of toner?
a HEPA-capable vacuum

a lint-free cloth

isopropyl alcohol

a damp cloth

95. Which two password control policies should an organization implement to

ensure strong passwords? (Choose two.)
Passwords should be set to expire every 60 days.

Passwords should contain no more than eight characters.

Passwords must contain encrypted characters.

Passwords should contain letters and numbers.

Passwords should contain only capital letters.

96. A computer technician has been asked to secure all Windows 7 computers
by encrypting all the data on each computer. Which Windows feature
should be used to provide this level of encryption?
BitLocker

EFS

TPM

Windows Update

97. The activity of a previously unknown program triggers an alert by

Windows firewall. What three options will the user have for dealing with
this event? (Choose three.)
Keep blocking
Unblock
Ask me later

Deny all

Turn off

Turn on

98. A technician suspects that a security issue is causing problems with a

computer. What two actions could be performed to test theories of
probable cause when troubleshooting the PC? (Choose two.)
Log in as a different user.
Disconnect the computer from the network.

Search helpdesk repair logs for more information.

Discuss solutions with the customer.

Ask the customer open-ended questions about the problem

99. A call center technician answers a call from a frequent customer who is
known to be impatient and lacks experience with computers. The

customer has an issue with an application that the call center supports.
The customer informs the technician that the problem had been reported
before but the original technician was rude, did not listen, and did not fix
the problem. If the technician is confident that the problem can be
resolved by increasing the amount of memory in the computer, what
should the technician do?

Tell the customer to install 2 GB of DDR3 PC3-10600 RAM.

Explain that the original technician is no good and the supervisor will be told.

Suggest that the customer purchase a new computer.

Confirm the issues and give detailed instructions to solve the problem.
100. What expectation is defined in the service level agreement between an
organization and service vendor?
guaranteed service response time

maximum number of service calls per day

chain of custody procedures

communication etiquette rules

101. In which circumstance should a level one technician initiate an

escalated work order?

when a customer appears to be very knowledgeable

when a customer demands talking to a particular technician

when a problem requires expertise from another technician

when the technician cannot understand the problem as explained by the

customer

102. An application appears frozen and is not responding to a mouse or the

keyboard. What Windows OS tool can be used to stop the application?

Event Viewer

Task Manager

Device Manager

Disk Management

103.

Which two issues are likely to cause BSOD errors? (Choose two.)

out-of-date browser

RAM failing
device driver errors

lack of antivirus software

power supply failure

104. A user has installed a new FTP client on a computer, but is

unsuccessful in connecting to an FTP server. Which two key pieces of

information should the user ensure are configured correctly on the FTP
client? (Choose two.)

username

password

FTP client IP address

FTP server IP address

FTP client port number

FTP server port number

105. A technician who is working on an employees laptop finds that a
number of files that were encrypted on a network server drive are present
on the laptop drive in unencrypted form. What could cause this problem?

Encrypted files cannot be transferred across a network.

The new computer doesnt have an NTFS partition.

The network proxy decrypted the data to scan it for malware.

The sensitive data was transferred with the FTP protocol.