Klean Kanteen Plansbook
Klean Kanteen Plansbook
Table of Contents
 Situation Anaylsis				         4-8
 	   Company History			             4
 	   Marketing Mix				              5
 	   Brand Analysis				             6
 	   Competitive Analysis			        7
 	   Competitive Matrix			          8
Research 9 - 10
Survey 11 - 12
Target Audience 13
SWOT Analysis 14
Objectives 15
 Creative Executions			        16 - 20
 	
 	      The Big Idea				            16
 	      Non- Traditional		     17 - 19
 	      Traditional				             20
 Media Strategy			             21 - 23
 	
 	      Media Plan				             21
 	      Flow Chart				             22
 	      Evaluation				             23
                                        Situation Analysis
                                        Situation Analysis
                                                                                                                                Mission:
                                            Company History
                                                                                                                                “Not all metal bottles are created equal when it comes to
                                        	        The Klean Kanteen company is family owned                                      health and human safety….Sure it costs more to produce a
                                        and was started in Chico, California in 2004 by Darrel                                  stainless steel bottle compared to aluminum or plastic, but
                                        Cresswell and his children, Jeff Cresswell and Michelle                                 we’ve always thought you were worth it. At Klean Kanteen, our
                                        Kalberer.                                                                               goals are simple: to provide affordable, high quality beverage
                                        	        The Klean Kanteen Company is an originator                                     containers and accessories that are good for people, and good
                                        in the stainless steel industry and jumped into the                                     for the planet.” - The Cresswell Family
                                        reusable beverage container market before the
                                        current widespread concern about health and
                                        environmental issues in relation to Bisphenol-A
                                        (BPA) being found in plastic containers worldwide.
                                        The company was founded because the Cresswell
                                        family wanted to give people something longer lasting
                                        and safer than aluminum or plastic containers. Klean
                                        Kanteen wanted to offer a lightweight, reusable,
                                        body-friendly bottle free of bisphenol-A, and a bottle
                                        durable enough to last a lifetime.
                                        	        Klean Kanteen has grown over the past five
                                        years from a tiny, upstart company to a leader in the
                                        stainless steel bottle industry. In 2006, the company
                                        brought in one million dollars, and in only two years
                                        time projected sales of eighteen million dollars in
Situation Analysis - Company Analysis
 Product:                                                       Place:
 	        The Klean Kanteen brand brings a new way of           	
 thinking and drinking to the reusable beverage container       Klean Kanteen is largely known on the internet and on its
 industry. First released in 2004, Klean Kanteen was started    internet site kleankanteen.com. Klean Kateen is steadily
 in Chico, California made,of items found in the local          making a name for itself in the reusable beverage container
 hardware store. Five years later, Klean Kanteen is still the   market.  You can find Klean Kanteens at REI’s nationwide,
 same family- owned and operated company. Klean Kanteens        specialty stores and others that support and cater to those
 are made of 100% stainless steel threads, 18/8 food– grade     who live healthy, active, green, alternative lifestyles.
 stainless steel, and boasts features such as large mouth
 openings, easy to clean curves, BPA- free caps, and being
 eco- friendly & recyclable. The company prides itself on a
 “design engineered for function in every way.”
 Price:                                                         Promotion:
 	       The price for a Klean Kanteen is slightly above the    	       Klean Kanteen has no advertising and extremely
 average for reusable containers because of the high quality    limited promotion other than its website.  You can find
 materials used to make them. Prices range from $19.95 to       Klean Kanteen on social networking sites such as Facebook
 $27.95 for a classic bottle and $16.95 to $32.95 for the       and Twitter. Klean Kanteen also has a monthly photo
                                          Brand Analysis
                                          Brand Analysis
                                              Visual Branding                                               Visual Elements
                                              	        Klean Kanteen comes in an array of colors           	        Klean Kanteen has branded itself as a leader in
                                              that can be found in nature. Names such as: Indicator        sustainable companies that promotes consumers to be both
                                              Red, Green Moss, Orange Sunset, Ocean Blue,                  environmentally friendly and healthy through their products.
                                              Black Eclipse, Pink Renewal, Tree Bark, and Brushed          As creators of one of the original stainless steel containers,
                                              Stainless go along with the eco-friendly position that       Klean Kanteen has dedicated itself to the advancement of
                                              Klean Kanteen takes. Klean Kanteen is available in           reusable drinking containers, and also to the advancement
                                              multiple sizes to fit consumers needs. There is also a       and the push for a more eco-friendly world. Klean Kanteen
                                              Sippy cup lid for young users as well. Klean Kanteen         is involved with many philanthropic organizations including:
                                              updated their logo to look more modern by changing           1% for the Planet, Healthy Child Helathy World, ClifBar
                                              its lettering, layout, and adding a splash of color. Klean   GreenNotes, The Breast Cancer Foundation, and Nature
                                              Kanteen has also adopted the motto: “Not all Metal           Bridge. Klean Kanteen not only wants to be known for their
                                              Bottles are Created Equal”, which refers to the design       revolutionary products, but also as a company who gives
                                              and features that makes Klean Kanteen a step above           back to the world around them.
                                              the rest.
Situation Analysis - Brand Analysis
                                                                                                                                                    
                                                                                                                                                                                 
                                                                                                                                      
                                          6
	
      Competition
      Competition
                                                                Competing Brands
    	        Klean Kanteen is a leader and originator in the
    stainless steel water bottle industry. Other leading
    name brand beverage containers such as CamelBak,
    Nalgene, and Sigg compete with Klean Kanteen in the
    mid to high price range market. The average reusable
    bottle price ranges from $15.00 to $35.00 with Klean
    Kanteen priced at about $20.00.
                                                                                                       7
                                          Competitive Matrix
                                          Competitive Matrix
                                                                     CamelBak                   Nalgene                 Sigg                 Generic             Nestle Water
                                                                                                                                                                    Bottles
                                                                                            - Drink               The original Swiss                             - Nestle Pure Life
                                                                        Drink               responsibly           Bottle                                         - Ice Mountain-n-
                                                                        Smarter             - Genuine                                          N/A               Pure as the
                                                                                            Nalgene, ask for it                                                  Driven Snow
                                                  Philosophy                                by name
                                                                  Based in California and   Founded in 1949         A European            Started a trend of    Founded in 1976
                                                                  found 1989, CamelBac      and started             favorite that         making similar        dustributing
                                                                  is the originator and     producing water         started in 19990      products of name      Perrier and now
                                                                  world leader in hands     bottles in the          and came to the       brands for a          owns 15 of the
                                                                  free hydration            1970’s                  USA in 2005           cheaper price         country’s best
                                                                                                                                                                bottled water
                                                    History                                                                                                     brands
                                                                       $24.00                                                                                      $5 - $8 / 24
                                                                                                  $12.00             $20 - $30                $7 - $15
                                                                                                                                                                      pack
                                                     Price
                                                                   - Stainless Steel        - Made of BPA          - Made out of          - Available in        Wide variety of
                                                                   - Insulated Option       free Eastman           aluminum with an       aluminum, plastic,    sizes and also
                                                                   - No tip bite valve -    Tritan                 inside coating         stainless steel and   flavors
                                                                   also sell hands free     Co-polyester           - Variety of sizes     a wide variety of
                                                                   hydration systems        - Stainless steel      and caps               shapes, sizes, and
                                                    Design                                  container              - 100’s of color       colors
                                                    Feature                                 - Wide variety of      and design
Situation Analysis - Competitive Matrix
 	        In-store research at the retail stores that sell   of reusable water bottles. They were all located in
 Klean Kanteens and competing beverage containers            the plastic reusable Tupperwear section, except for a
 has given our group better insight as to where Klean        few in the sporting goods section. The associates had
 Kanteen stands in the reusable beverage container           never heard of the Klean Kanteen brand and were
 industry. The research also helped us see where             not aware of the benefits of using them.
 improvements could be made to build brand
 awareness and improve consumer perceptions of               	       Shawnee Trails, a locally owned outdoor gear
 the company. Because there are no Klean Kanteen             outfitter, did carry the Klean Kanteen brand and
 retail stores, the observational research that our team     had quite a wide variety of sizes, colors, and styles,
 gathered was from Dick’s Sporting Goods store,              including the water bottles and the wine carafe. The
 Walmart Super Center, Shawnee Trails, and the local         Klean Kanteen products were located in the center of
 neighborhood Co-Op Grocery store.                           the store on a Klean Kanteen display case. The display
                                                             used at Shawnee Trails was the first and only display
 	       The first store visited was Dick’s Sporting         we had encountered for the brand and it was very
 Goods and they did carry the Klean Kanteen brand,           simple and unimpressive. The store owner said that
 but we had a very hard time finding it within the store.    the Klean Kanteens sold pretty well, but that Nalgene
 After searching for Klean Kanteens we could only find       and CamelBak were still the most popular.
 one bottle, which was placed on a shelf along side
 clothes and hats. It was unclear if the Klean Kanteen       	      At the local Neighborhood Co-Op Grocery
 was placed in this location on purpose or by mistake        there were no Klean Kanteen products. The main
 because there was no specific location where they           brand they carried was Sigg and a brand called Go
 were kept. The sales associates explained that they         Green. They were located in the back of the store
 only carry the brand at certain times during the year,      where people can refill their gallon water containers.  
 primarily in the summer months. However, when the           The sales associate said that the store does not carry
 brand is carried many customers purchase them. The          the Klean Kanteen brand, but she was aware of the
                                                                                                                            Research - Observational
 competing brands like CamelBak and Nalgene were             brand and was surprised that the store did not carry
 the main reusable bottles that they carried.They were       Klean Kanteens.
 located in the far right corner of the store and also
 on kiosks in the middle of the store.
                                                                                        influenced by helping people maintain their health and a healthy planet, the group agreed
                            filling up landfills.  On the other hand, the group was
                                                                                        that this would definitely help sway their opinion on whether or not they would buy a Klean
                            predominantly unaware of the negative health effects
                                                                                        Kanteen.  Furthermore, the focus group participants were semi-satisfied with the aesthetics of
                            that can result from refilling plastic bottles, including
                                                                                        the product, and enjoyed its durable quality. Everyone agreed that if the brand could have a
                            the very unsanitary germ infested nature of a reused
                                                                                        more personalized aesthetic or was designed to represent a certain cause or organization the
                            water bottle, and the fact that the bottles could
                                                                                        group would be more likely to purchase a Klean Kanteen.
                            release harmful chemicals into the water and their
                         10 bodies.
   Survey
   Survey
 Section 1                                                  	       It was also important for us to find out                                       Reusing Plastic Bottles is a Good Way to
	        Our survey was posted on Google docs               if consumers understood that plastic bottles are                                       Lessen Carbon Footprints
and was filled out by 107 participants.   The study         harmful toward the environment, and that their reuse                                                                            Strongly Disagree
participants were predominantly female, between the         is potentially harmful to themselves.  Results revealed                                                  25%
ages of 18 to 24 and are currently attending college.       that our survey participants agree that plastic bottles                                                                         Disagree
The survey proved to be very valuable in evaluating         are harmful to the environment; but the majority of                                                                  44%
                                                                                                                                                                                            Neutral
the attitudes of our target audience and gaining insight    them refill their plastic water bottles, and believe that
                                                                                                                                                               19%                          Agree
into their awareness of the Klean Kanteen brand and         doing so is helpful to reducing their carbon footprint.
other reusable beverage containers. Please see the                                                                                                       8%
                                                                                                                                                                                            Strongly Agree
appendix for the complete survey questions.                           Plastic Bottles Harming the Environment
	                                                                                                                         Strongly Disagree
                                                                                                                                                    5%
                     10%                      6 to 8
                                                                                                                    41%
              13%                             3 to 5
                                                                                                                                         59%
51% 0 to 2
26%
                                                                                                                                                                                                                Survey
                                                                                                                                                                                                       11
                Survey Con’t
                Survey Con’t
                Section 2
                                                                            Reusable Drinking Container Owners                                      Awareness of Drinking Container Brands
               	       The second section of our survey asked
               questions about people’s use and attitudes toward                                                                                                                                    Other
                                                                                                                                         No
               reusable beverage containers. We were happy to                                                                                                                            63%
                                                                                                                                                                                                    Enviro New Wave
               see that a majority of respondents did use their                                                                          Yes
                                                                                                                                                            18%
                                                                                         21%
               reusable drinking container because it is better for                                                                                                                                 Camelbak
               the environment which matches values of the Klean                                                                                                   29%
                                                                                                                                                                                                    Klean Kantene
               Kanteen brand. However, the fact that 84 of the 107                                                                                                                 57%
               respondents already own a drinking container and                                                                                                                                     Sigg
                                                                                                          79%
               that only 30% of the respondents had heard of the                                                                                      9%
               12
Target Audience
Target Audience
     Primary                                                     Secondary
  	        The primary target market for the 2010             	       The secondary target market for the 2010
  Klean Kanteen campaign will consist of both males           Klean Kanteen campaign consists of males and
  and females between the ages of 18 to 34 living in or       females 35-54 with families. These people are also
  around Chicago. The target audience is well educated        well educated, health conscious, and environmentally
  and has either attended college or is attending college     aware. These people are older and more successful
  at the moment, making them web savvy and in touch           than the primary market, giving them a larger amount
  with technology. These people are health conscious          of spending money. Also, people who are married
  and lead busy active lifestyles, and have an appreciation   with families will want to make purchases that are
  for the outdoors. They have interest in entertainment,      good for themselves and their loved ones. This group
  sports, fashion, and the green movement. .                  of people will give the brand an opportunity to be
                                                              adopted by entire households, and become the
                                                              beverage container of choice for family outings.
                                                                                                                          Target Audience
                                                                                                                     13
                	
                    SWOT Analysis
                    SWOT Analysis
                    14
	
     Objectives
     Objectives
     Communication                                       Marketing                                                Media
    	      The Klean Kanteen brand has a huge           	        Because Klean Kanteens brand awareness          	       Focusing on the Chicagoland area, the
    opportunity to promote the brand in a big           is so low, we think that it is important to drive        2010 Klean Kanteen campaign will make use of
    way because the level of promotion they do          sales at both retail outlets and online to take          its budget of $100,000 efficiently by spending
    now is miniscule. One of the main goals of the      advantage of the online and instore shopper              less than 25% on traditional media, including
    2010 Klean Kanteen campaign is to build brand       markets. Klean Kanteen does not have its own             the internet and the L train and use 75% of the
    awareness in the Chicagoland area.                  store, and many of its retail outlets are small scale.   budget on nontraditional touch points that will
                                                        This means we need to drive consumers to the             resonate in consumers’ minds by helping us to
    - Increase awareness of the Klean Kanteen           bigger name retailers where the Klean Kanteen            build brand awareness and increase sales.
    brand among our primary and secondary target        is available, such as REI, and also push website
    audiences in Chicago and the surrounding            purchases. And so, our main marketing objective          	       Our goal is to reach 25% of the primary
    suburbs by 45% in the fiscal year 2010              is to increase the annual sales of Klean Kanteens        and secondary target audience at least three
                                                        by 15% in the Chicago land area between the              times throughout the campaign, and attempt to
    - Build interest in the brand and drive consumers   online store and other retailers.                        reach them five times throughout the yearlong
    to the Klean Kanteen website and social media,                                                               campaign.
    such as Facebook and Twitter, to find out more
    information about the brand and to make
    purchases.
                                                                                                                                                                   Objectives
                                                                                                                                                             15
                                     	
                                         Creative Executions
                                         Creative Executions
                                          The Big Idea
                                              Klean Kanteen: Bottled Up? Break Free.
Creative Executions - The Big Idea
                                                                                                                                                                 
                                                       	       The Klean Kanteen brand is an eco-friendly, healthy, and positive choice in reusable containers for both people and
                                                       the planet. The Klean Kanteen Company believes in sustainability and breaking free from the overconsumption of goods
                                                       that are harmful to people and the environment. Being a part of the Klean Kanteen family involves taking action in one’s
                                                       own life to make moves toward positive change, and that is something to celebrate.  The Klean Kanteen “ Bottled Up? Break
                                                       Free.” Campaign captures the essence of the brand by calling people to make a conscious lifestyle choice that will benefit
                                                       themselves and the world we live in.
                                         16
	
    Non-Traditional Advertising
    Non-Traditional Advertising
    Street Team                                             Refill Station
    	       The Klean Kanteen Crew will take                	         The Klean Kanteen refill stations will help reach the “Bottled Up? Break
    the Klean Kanteen “ Bottled Up? Break Free.”            Free.” Campaign’s primary goal of building brand awareness amongst Chicagoans
    Campaign to the streets in the months of May            by creating an experience with the brand that is memorable and also encouraging
    through October. Teams will consist of 5 or 6           people to lead healthy and active lifestyles for themselves and the planet which is a
    members who travel around the city on bikes             key value of the Klean Kanteen company.  The Klean Kanteen refill stations will be
    in Klean Kanteen gear talking to people about           placed at three different popular summer events in Chicago: The Taste of Chicago,
    Klean Kanteens, creating a buzz around the              The Chicago Blues                                                  Fest, and The Wicker
    Klean Kanteen brand, and setting up a trivia            Park Summer Fest                                                   which       cumulatively
    wheel at prime locations where people can               bring in 3,660,000                                                 attendees a year. The
    take advantage of the opportunity to win Klean          stations will consist                                              of Klean Kanteen
    Kanteens, as well as magnet coupons. The Klean          branded tents where                                                people can come and
    Kanteen Street Team will have a presence at             have their reusable                                                water          containers
    events such as the Grant Park Music festival, and       or previously used                                                 plastic water bottles
    locations such as Navy Pier, the Lake Shore Drive       filled and refilled                                                throughout the day.
    bike path, College Campus’s, Millennium Park,           The tents will be                                                  placed at central
    Museum Campus, and other heavily populated              locations at each of                                               the outdoor festivals,
    areas.                                                  and a very large                                                   Klean Kanteen helium
                                                            balloon will float                                                 above each location
                                                                        
                                                            so that the tents can                                              be easily located, used
                                                            as a landmark for                                                  festival navigation, and
                                            Non-Traditional Con’t
                                            Non-Traditional Con’t
                                             Lollapalooza Klean Kanteen                               Chicago Style Klean Kanteen
                                             Cool Off Stations
                                             	       The cool off station at LOLLAPALOOZA             	        The members of the Klean Kanteen team decided that
                                             music festival will consist of a Klean Kanteen water     it would be ideal to create a limited edition Chicago style Klean
                                             fountain that will go off every hour on the hour for     Kanteen reusable container. This particular Klean Kanteen will
                                             twenty minutes where people can come and have a          feature the Chicago skyline on the front of the bottle, as well
                                             fun and unique experience with the brand and take        as the Klean Kanteen logo. Creating the Chicago style Klean
                                             the opportunity to cool off in the extreme heat of the   Kanteen, will help the Chicago target market identify with the
                                             August festival. The fountain will be accompanied by     brand.  Potential Klean Kanteen customers will be able to find
                                             the Klean Kanteen street team who will encourage         this limited edition Klean Kanteen at each of the events that
                                             people to enjoy the fountain, take pictures that can     Klean Kanteen participates in as well as online and at local
                                             be retrieved on Klean Kanteen’s facebook and flickr      Chicago retailers.                                                   
                                             pages, and also encourage interaction with the brand
                                             through trivia games and Klean Kanteen promotional
                                             giveaways.                                               Recycling Bin “Bottled Up?
                                                                                                      Break Free.” Advertisements
                                                                                                      	       Recycling bins offered by the Free Green Can
                                                                                                      Recycling Company supplies large Chicago festivals
                                                                                                      with recycling cans in exchange for revenue created by
                                                                                                      advertisements placed on the cans for only a $1.00 a day.
Creative Executions - Non-Traditional
    Non-Traditional Con’t
    Non-Traditional Con’t
                                                                Chicago Green City Market
    Chicago Triathlon Expo Booth                                Tote Giveaway
    	       The Chicago Triathlon is the largest triathlon in   	       Chicago’s only year round farmers market is
    the world. The Multi Sport and Fitness Expo is the          the perfect place to reach consumers who believe
    mandatory site of the triathlon registration packet         in leading healthy, active lifestyles for themselves and
    pickup for the triathlons’ 11,000 participants, and is      the planet. The Chicago Green city market supports
    visited every year by over 18,000 sports enthusiasts.       and promotes local, sustainable agricultural practices
    Klean Kanteen’s booth at the Expo will give the brand       and places it’s success in the hands of their 80,000
    premium exposure amongst leading athletes who are           “conscientious and caring” consumers. Klean Kanteen
    both health and environmentally conscious. Klean            reusable shopping totes, and coupons will be distributed
    Kanteens will be available for purchase, and the Klean      every Saturday that the market is indoors, November
    Kanteen team will be present to encourage interaction       7th through April 24th. The totes will serve as great
    with the booth through trivia and Klean Kanteen             touch points for the Klean Kanteen brand, and will be
    promotional giveaways. Magnet coupons will also be          reused over and over again to keep Klean Kanteen at            
    distributed at the booth.                                   the top of consumer’s minds every time they shop.
                                        Traditional Advertising
                                        Traditional Advertising
                                         Klean Kanteen “L” Train
                                         Advertisements
                                         	        Klean Kanteen believes strongly in the benefits of public transportation to
                                         people and the environment. And so, Klean Kanteen will be purchasing all of the ads
                                         within two cars on Chicago’s “L” railway in order to create a noticeable and memorable
                                         Klean Kanteen brand experience for train riders. Instead of placing ads sporadically
                                         throughout the railway system Klean Kanteen will take over a car on each of Chicago’s
                                         two most popular railways, the Red Line and the Blue Line, which are frequently ridden
                                         by both students and professionals which will allow the ads to be seen by both the
                                         primary and secondary target audiences. These ads will be placed during the three
                                         winter months, December through February, and will maintain a bright, clean, positive
                                         tone and color scheme so that people can have an aesthetically pleasing experience while
                                         they ride the train and learn about the Klean Kanteen brand while being encouraged to
                                         visit the website and make a purchase.
                                        20                                                   
	
     Media Plan
     Media Plan                                                    Impressions
                                                                     	        We have allocated the majority of our budget to events, like the Blues
    Target Audience Reach                                            Festival, that will give us 3.9 million impressions,. We chose these types of events
                                                                     because we thought it would be a great opportunity for the Klean Kanteen brand
                                                                     to make it’s presence known in the Chicago community and make a memorable
    	       The Klean Kanteen team has come up with
                                                                     lasting impression on Chicagoans as a brand that is both responsible and fun.
    many ideas and events to reach our primary and
                                                                     Due to the “L’s” high ridership, the largest number of impressions, over 11 million,
    secondary target audiences. The events that we chose
                                                                     will come from our traditional media at the lowest cost of only 18% of our
    to promote the Klean Kanteen reusable container were
                                                                     budget. Non -Traditional media makes up the least amount of impressions, but
    very effective in reaching both of our target audiences in
                                                                     will be beneficial in the frequency with which we are able to reach consumers.
    the Chicago area, 97% to be exact.  1% of our audience
    was reached through providing our secondary audience                                                                         Events
                   2%     1%
                                                       Both
Secondary
                                                       Primary
                                                                   Budget Breakdown
                                                                   	       The largest part of our budget, 54.9%, was
                                                                                                                                                                Non-Traditional
                                                                   allocated toward Klean Kanteen being a presence at
                                                                   summer events in Chicago, which will make up almost                                          Traditional
                                                                                                                                                                                  Media Plan
                                                                   media that create memorable touch points for the
                                                                   Klean Kanteen brand among consumers.
                                                                                                                                                                         21
             	
                 Flow Chart
                 Flow Chart
Flow Chart
                 22
	
    Evaluation
    Evaluation
      	       An overall evaluation of the Klean Kanteen Bottled Up, Break Free campaign will take place at the end of the campaign.  
      Klean Kanteen online and retail sales from the Chicagoland area will be evaluated along with the number of page views on the
      Klean Kanteen website. We will also be monitoring the Klean Kanteen facebook and twitter accounts to see if there has been an
      increase in the brand’s friends and followers. Finally, a survey will be administered after the campaign to evaluate Klean Kanteen
      brand awareness among Chicagoans, in order to assess if we have successfully reached our goal of increasing brand awareness
      by 45%.
                                                                                                                                                Evaluation
                                                                                                                                           23
           	
               Appendix
               Appendix
               24
    Appendix
        25