SU PPORT I NG
YOU
Your guide to student
support services 2017
2 surrey.ac.uk
University of the Year
and
University of the Year
for Student Experience
4th 5th 2nd
IN THE GUARDIAN IN THE 2015 FOR GRADUATE
UNIVERSITY GUIDE NATIONAL STUDENT EMPLOYABILIT Y
2016 SURVEY* (HESA)**
*Surrey has been ranked fifth out of 139 Higher Education Institutions (excluding specialists) across
England, Wales, Scotland and Northern Ireland, achieving 92 per cent overall student satisfaction.
**Surrey has been ranked second for graduate employability when compared with all chartered
universities in England, based on data from the Higher Education Statistics Agency (HESA).
Supporting you 3
WELCOME
Being a student is an exciting and rewarding time, providing
many opportunities, freedoms and challenges. At Surrey, we
want every student to reach their potential, and we know
that every student is different in the way they respond to
the unique experiences of university life. Our professional
staff in student services will help you get the most out of
your time with us.
To benefit fully from your University experience, we encourage
you to engage with support services whenever you need, at the
earliest opportunity.
The central Student Services Centre provides dedicated help
relating to student life (money, visas, housing, wardens,
mentors and general support). Your faculty hub can respond to
programme assessment and award queries (see page 25 for
an overview).
All our services are free, confidential and impartial. All are
designed with you in mind. You can access any of our services
directly just drop in, phone or email us.
I wish you all the best in your University experience here at
Surrey. If you need help just ask!
Craig Lowe
Head of Student Support Services
surrey.ac.uk/currentstudents/cse.htm
4 surrey.ac.uk
Supporting You
you 5
STUDENT SERVICES
CENTRE
We want all students to make the most of Opening hours (Semester)
their time and opportunity at Surrey. If you Monday Friday 8:30am 5:30pm
need information, advice or support we Wednesdays 10:00am 5:30pm
make it as easy as we can for you to get the
help you need. The Student Services Centre is located at the
heart of the campus, near the Lecture Block,
We think of the Student Services Centre as a University Hall and Senate House.
first-stop shop. If you dont know where to go,
come here. Get in touch
Read answers to frequently asked questions or
The friendly staff are trained to deal with a submit a query online:surrey.ac.uk/ask
wide range of enquiries, and were a key source Call us T: +44 (0)1483 686 868
of information on many University services.
If we cant answer your question, we will direct How we can help you
you to someone who can. The Student Services Centre is a key central
point for general information on many areas of
Simply visit us, call us or ask a query online. student life, and a source of advice about some
of the issues that you may be concerned about.
6 surrey.ac.uk
Student Support Services teams within the Student Services Centre were highly rated for
service satisfaction in the Autumn 2015 Student Barometer Survey (i-graduate).
Support element University
of Surrey
International Student Advice 92%
Student Information Desk 97%
Wardens in Accommodation 91%
Money Advice 92%
Student Life Mentors 96%
We can assist with enquiries regarding: International Student Support
Immigration advice
Student money, fees and funding Tier IV visa applications
Financial advice and support, including Working regulations
bursaries and scholarship administration Families
Hardship funding, educational trusts and Police registration
charities
State benefits Practicalities
Personal and council tax Childcare and schools
Part-time work and National Insurance Housing issues
Tuition fees Local and national travel
TV licences
rivate sector housing
P
Information, advice and guidance on Registry and administration
contracts and resolution of problems for
Enrolment and programme registration
private sector accommodation Student records and confirmation of student
status
Timetabling of examinations
Degree and award certificates(including
replacements)
Signposting for complaints and appeals
Supporting you 7
YOUR STUDENT
LIFE EXPERIENCES
The Student Life central team in the Student Services Centre are members of staff who recruit
and manage the work of over 55 Student Life Mentors each year.
Student Life Mentoring is a peer support Mentors can help resolve communal living
service. All students new to Surrey issues such as food theft, noise, messy
(undergraduate and postgraduate) are kitchens and interpersonal conflicts as well
allocated a mentor, who is a continuing Surrey as supporting students who face facility
student. Student Life Mentors are there to problems, academic challenges, homesickness,
help students settle in, make friends, and to loneliness, stress or anxiety. Mentors can assist
act as an approachable and accessible point with offering practical advice based on their
of contact throughout the year. They answer own personal experience and training, and
questions and provide advice and information can signpost students to the relevant support
about all aspects of life at Surrey. services to seek further assistance if necessary.
8 surrey.ac.uk
Mentors also organise social events for mentees Mentors work closely with other support staff
during the year, creating opportunities for such as Wardens, Security and Court Reception
students to get to know one another whilst staff to help promote a safe and friendly
having fun. Previous events have included community at Surrey.
quizzes, games nights, film nights, sushi-
making, bowling, ice-skating and barbecues. In the 2015 i-graduate Student Barometer
Survey, Student Life Mentoring was rated with
Mentors also actively promote and distribute a 96 per cent satisfaction rate by
information about welfare campaigns, and current students.
being at the forefront of student support surrey.ac.uk/mentoring
at Surrey, they play a key role in gathering mentoring@surrey.ac.uk
student opinion which helps shape and
develop services at the University.
Supporting you 9
10 surrey.ac.uk
HEALTH AND
WELLBEING
We want you to be healthy and happy How to register
during your time at Surrey. Your physical We recommend that you register with an
and emotional health is important and NHS doctor as soon as possible after starting
looking after them will ensure you get the University. This is especially important if you
most out of university life. are not a UK resident. You can register by
completing a registration form at the reception
As a Surrey student you are fortunate in in the Health Centre or online at:
having easy access to health and wellbeing guildowns.nhs.uk
services, and we encourage you to take
advantage of them. The form must be completed and taken to
Guildowns with proof of identification.
Student Health
The Student Health Centre in University Court Contact details for Guildowns University
is home to Guildowns University Medical Medical Practice
Practice. Guildowns provides an NHS doctor T: +44 (0)1483 409 309
service. You need to register with the NHS to E: surreyuniversityhealthcentre@nhs.net
benefit from these services. W: guildowns.nhs.uk
Services available to registered patients at the Dont forget
Student Health Centre on campus: You can always phone the NHS 111 service for
help and advice if its less urgent than a 999
GP care for health conditions emergency call.
Prescriptions T: 111
Chronic disease management nhs.uk/111
Referrals to specialists
Blood tests
Vaccinations
Travel health
Sexual health and contraception advice
For a full list of other NHS doctors in the area,
please see:
nhs.uk
Supporting you 11
The Centre for Wellbeing Students come to the Centre for Wellbeing
The Centre for Wellbeing promotes the with a wide range of issues including:
development of good emotional, psychological
and physical health. Everyone is responsible Anxiety and stress
for their own growth and self-management, Bereavement and loss
including taking opportunities to develop Coordination of care for students with
their emotional, psychological and physical mental health diagnoses
wellbeing and resilience. Coping with exam and work pressures
Depression
Throughout the year our professional team Drug and alcohol problems
of counsellors, nurses and advisers offer a Eating disorders
range of different types of support, from one- Self-harm
to-one counselling, health information, advice Sexual identity
and support, to self-help facilities and a variety Sexual abuse
of workshops.
Users entering the service are requested to
We provide a confidential service and support complete a registration form which is reviewed
the personal growth and development ofall by our team of professionals and appropriate
service users. Our aim is to give you the support is offered by a range of clinicians.
chance to access support in a way that is We offer mainly short-term, time-focused
appropriate, meets your needs and suits counselling, however, ongoing support
your availability. can be accessed from the nursing team for
coordination of care and liaison.
The Centre for Wellbeing also has an
interesting group programme covering a wide Opening hours
range of wellbeing related topics which are run Monday, Tuesday, Wednesday Friday
at various times during the academic year. 8:00am 5:00pm Thursday 8:00am-6:00pm
surrey.ac.uk/currentstudents/health/learn/ T: +44 (0)1483 689 498
workshops E: centreforwellbeing@surrey.ac.uk
W: surrey.ac.uk/currentstudents/health
12 surrey.ac.uk
Supporting you 13
EQUALITY, DIVERSITY
AND INCLUSION
At Surrey, we inspire people to achieve
wonderful things. We have a diverse,
vibrant and forward thinking community
where respect, fairness and inclusion are
integral to our culture and values. These
must be upheld in everything we do
from recruiting and developing talented
staff through to delivering a rewarding
experience to all of our students. We must
all have the opportunity to develop and use
our talents, share our views and feel valued
for the contribution we make.
To continue to attract the best staff and
students we must demonstrate an ongoing
commitment to equality and diversity, and
ensure the richness and diversity of society
is reflected and celebrated within our
institution. This understanding and openness
to embracing other cultures and considering
equality issues across a broad spectrum is
vital in order for the University to position
itself as both a successful national and
international institution.
The Equality and Diversity Department
will continue to work in partnership with
colleagues across the University to ensure that
Surrey can demonstrate excellence through
equality and inclusion at all levels.
14 surrey.ac.uk
Equality is the springboard
to opportunity. Diversity is the
differentiator in making Surrey a
destination of choice for our staff,
students and visitors. Inclusion is
making sure we leave no one behind.
Strategy measures the impact and
holds us all accountable for the
future of this University.
Angie Cousins
Head of Equality,
Diversity and Inclusion
Supporting you 15
FAITH, BELIEF
& SPIRITUALLY
The University of Surrey is a vibrant What Chaplains do
multi-faith, multi-cultural community and a Chaplaincy offers the provision of worship and
wonderful place to learn, teach and grow. spiritual practices, one-to-one pastoral care
People of every kind of faith and belief and the promotion dialogue and peaceful
are respected for all they bring to co-existence between people of different
University life.. faith and belief. We serve all confidentially,
discreetly and non-judgmentally.
Life at Surrey gives an opportunity for the
expansion of horizons, new experiences, Who chaplains are
discovery and exploration. Some may wish to Chaplains are representative practitioners
do this through faith and belief societies and/ who, true to their own faith or belief, engage
or through connecting with chaplains from openly and honestly with those of all faiths
different faiths and belief. and none. Chaplains are currently drawn from
the following faith and belief communities:
For many, though not all, it will be a faith or Buddhist, Christian (Anglican, Methodist/URC,
belief perspective that makes sense of things Orthodox [Greek], Roman Catholic), Hindu,
and gives shape, meaning and direction to life. Humanist, Jewish, Muslim and Sikh.
We use the term faith and belief because that surrey.ac.uk/faith
is identified as a protected characteristic under
equality and diversity legislation, so it is not
solely about religion.
Chaplaincy
University Community
Recognising the dignity of every human being,
the University Chaplaincy exists to support the
faith and belief aspects of the life of members
of the University community, students
and staff.
16 surrey.ac.uk
General Enquiries Sikh Bahadur Singh Contact anytime
E: chaplaincy@surrey.ac.uk T: 07932 747377
Chaplains On campus full time E: b.singh@surrey.ac.uk
Anglican Andrew Bishop Contact anytime
T: 07891 994069 Faith and Belief space on campus
E: a.bishop@surrey.ac.uk Quiet space
The Quiet Centre is available as a multi-faith,
Catholic John McCarthy Contact anytime quiet environment for individuals and groups,
T: 07870 277743 primarily for prayer, worship, meditation
E: j.mccarthy@surrey.ac.uk and contemplation. Access is via a campus
ID card. To book a room for a group please
Chaplains On campus part time email the Chaplaincy:
chaplaincy@surrey.ac.uk
Buddhist Geoff Hunt Contact Thursdays,
Fridays & Sundays The Common Room JB01-10 in Manor Park
T: 01483 427170 is available for multi-faith prayers, quiet
E: g.hunt@surrey.ac.uk study and meetings.
Hindu Meeta Joshi Contact anytime Christian space
T:07886 000509 There is an Oratory (small chapel) in the
E:jmeeta@hotmail.com Chaplaincy Centre in Wey Flat. For details
of Christian acts of worship please contact a
Humanist to be appointed Christian chaplain.
Please contact chaplaincy@surrey.ac.uk
Jewish space
Jewish Alex Goldberg Contact There is a Jewish Common Room in the
anytime (except Shabbat and Festivals) Chaplaincy Centre. For Jewish community
T: 07939 594212 activities please contact the Jewish Chaplain.
E: a.goldberg@surrey.ac.uk
Muslim space
Methodist Claire Potter Contact anytime There is a dedicated Islamic Prayer Room for
T: 07952 178972 Muslim daily prayers in the basement of the
E: claire.potter@surrey.ac.uk AA building.
Muslim Husni Hammuda Contact anytime Friday prayers are usually held in University
T: 07795 071250 Hall (Oak House Hall). Notice of the location is
E: h.hammuda@surrey.ac.uk always sent out in the weekly Islamic Society
newsletter.
Orthodox Christodoulos Christodoulou surreyisoc.com/
Please contact chaplaincy@surrey.ac.uk
Wudu washing facilities are available in the
IPR and the Quiet Centre.
Supporting you 17
SUPPORT IN
YOUR COURT
OF RESIDENCE
Living in a Court of Residence at Surrey is Advice from our Wardens
often one of the most exciting and memorable Be aware of the Conditions of Residence
periods of your University experience. Observe the fire safety code
Take care to secure your own belongings
You will live with people not only from Seek to solve any minor problems with
different courses but from all over the world. flatmates yourself
Its a fantastic opportunity to learn about Try to maintain an open dialogue with
different cultures and ways of living. your flatmates
We are here to make sure you have the best Student Life Mentors
possible time living on campus, but in case Student Life Mentors exist to help students
there are any problems, you are not alone. We settle in, make friends, and to act as an
have people on site and living nearby who approachable and accessible welfare presence
can advise. throughout the year.
surrey.ac.uk/currentstudents/
accommodation The Student Life Mentoring social media pages
are a great way to keep up-to-date with events
Wardens and information about all student servicesat
Wardens are responsible for the general Surrey.
welfare and discipline within the Courts of E: mentoring@surrey.ac.uk
Residence and certain aspects of residence facebook.com/surreystudent
administration. If you are staying in University twitter.com/surreystudent
accommodation, youll be told who your pinterest.com/surreystudent
Court Warden is on arrival. Wardens can all be
contacted by email, and their contact details
are online, so youll always know how to
contact them.
surrey.ac.uk/wardens
18 surrey.ac.uk
Security Accommodation receptions
Our Security department offers a safe, secure Receptions are where you can collect your
and welcoming environment for all staff, post, give feedback about cleaning or ask
students and visitors. Our work focuses on questions about your accommodation. You are
keeping you safe and protecting your property. responsible for keeping your room, bathroom
You can find Security on the ground floor of and kitchen clean. Cleaning is carried out
Senate House, available 24 hours a day over in the communal areas of the residences
365 days per year. kitchens, shared bathrooms, stairwells
T: +44 (0)1483 682 002 and corridors.
T: +44 (0)1483 683 333 (in an emergency)
As wardens, we live among you in the Courts of Residence to support your
welfare needs and maintain discipline, when needed. If we cant provide exactly what
you need, we will know who to put you in touch with in order to help.
Fenanda Haswell
Warden
Supporting you 19
YOUR INTERNATIONAL
EXPERIENCE
Whether you are from the UK or elsewhere, To make an appointment or access a drop in
here at Surrey youll be living and working session contact the Student Services Centre.
with people from over 120 countries. We
can help you to join the global conversation Team availability
a once-in-a-lifetime opportunity. Monday Friday
9:30am 12:30pm
International Student Support 2:00pm 4:00pm
The International Student Support team All year round
support you before and during your time
at Surrey. Get in touch
Read answers to frequently asked questions or
Were happy to help with any questions submit a query online
relating to being an international student. We surrey.ac.uk/ask
can provide a range of advice and information, or call us
including the latest information on visa +44 (0)1483 686 868
issues, police registration, part-time working
regulations, and inviting relatives and friends Language teaching and English
to visit. language support
The School of English and Languages provides
The team also organise events throughoutthe specialised language teaching and offers afree
year, including welcome and orientation Global Graduate Award programme in foreign
events, an End of Year lunch and opportunities languages to all Surrey students.
to explore Guildford and beyond. Check our
Facebook site for more information We also offer free English language support
facebook.com/UniversityOfSurreyInternational during your studies, which is particularly
valuable for international students.
Our teaching methods are modern,
communicative and enjoyable. In addition,
you can use the Language Study Area, which
offers a wide range of self-study facilities to
all students.
20 surrey.ac.uk
The University is also an International English Global Graduate Award Programme (GGA)
Language Testing System (IELTS) Test Centre. surrey.ac.uk/englishandlanguages/study/
To find out about all that we can offer, please global_graduate
visit our website.
English Language Support Programme (ELSP)
School of English and Languages surrey.ac.uk/englishandlanguages/study/
surrey.ac.uk/englishandlanguages english_language_programmes
Language Study Area IELTS Test Centre
surrey.ac.uk/englishandlanguages/ surrey.ac.uk/englishandlanguages/study/
languages_study_area ielts
Supporting you 21
22 surrey.ac.uk
TRAINING FOR
THE FUTURE
Were proud of our track record for We also run two large Careers Fairs a year and
graduate employability. One of the main there are daily opportunities to meet with
reasons behind our graduate employability employers to understand their recruitment
success rate is our Professional Training requirements. Our careers advisers also work
placement programme. It offers a unique with academics to bring career relevance to the
experience to you in terms of gaining subjects you study.
access to the world of work as an integral
part of your studies: meeting employers, Sign up for live job opportunities on our
developing job search skills and acquiring vacancy service and register for our Careers
the employability skills that employers newsletter to receive information about
look for. employer-led skills development workshops
and networking evenings.
The Employability and Careers Centre offers a
wide range of support, including confidential Surrey students go on to secure graduate roles
one-to-one advice on careers options and in most of the leading companies in the UK
recruitment processes, and Quick Query and around the world.
sessions if you want to drop-in for advice
about your CV/job application. The Employability and Careers Centre is
located in the Philip Marchant Building, the
Online careers information is available on our same building as the Accommodation Office
website, including advice and help with job but the entrance to the Centre is around
applications, CVs, aptitude tests, interviews the side.
and assessment centres. Careers information
leaflets and employer directories are also Opening hours
available in the Centre. Monday Friday 9:00am 5:00pm
The Administrator team for the Professional T: +44 (0)1483 689 001
Training placement programme are co-located E: careers@surrey.ac.uk
with the Careers Team, and provide support to surrey.ac.uk/careers
students looking for placements. They work facebook.com/surreycareers
in partnership with the Senior Professional twitter.com/careerssurrey
Training Tutors and the Careers team to
provide support to placement students.
Supporting you 23
SUPPORTING
YOUR STUDIES
Studying at Surrey is about you and the With the aim of ensuring that all students
University becoming partners in learning. have the opportunity to fulfil their potential,
Whilst your tutors and teaching staff will including those on target for first class honours
support you throughout your degree, your awards, SPLASH also supports the STARS
success is in your own hands. These services (Surreys Top Achievers Recognised and
can help you to get the most out of your Supported) programme.
studies and achieve your goals. E: splash@surrey.ac.uk
surrey.ac.uk/library/learning
Splash
The Student Personal Learning and Study Library
Hub (SPLASH) is a student-centred area The Library offers a wide range of print and
designed to enhance your study. Helping in electronic books, publications and learning
your academic and personal development, materials. Facilities include silent, quiet and
Student Learning Advisers can assist you in group working zones and bookable group
improving your writing, presenting, revision, study rooms. During semester it is open 24
time management or any other academic hours a day.
skills. Similarly, as designated subject experts surrey.ac.uk/library
for each Faculty, Information Skills Librarians
will be ready to connect you with the right
information resources for your academic
study and to offer advice on how to use and
reference the various resources effectively.
24 surrey.ac.uk
Additional Learning Support (ALS) Personal tutor allocation and recording of
If you have a disability or a specific learning personal tutor meetings
difference, ALS can offer you a wide variety of UKVI monitoring, working closely with Visa
support and adjustments. compliance Officer
Liaison with Students Union on
If you give permission, ALS staff will liaise with student reps and uploading to SU systems
University departments and services to provide Short course administration
your support based on your recent medical or
psychologist report. If you think you might be Assessment and Awards
dyslexic, you can ask for an SpLD screening. Advice to students on Extenuating
ALS can give advice about funding for any circumstances (ECs) process
study related support you need from the Providing information for Appeals and
Disabled Students Allowance (DSA). ALS is a fitness to practice cases
confidential support service, based on level 4 Coursework submission of dissertation, lab
of the University Library. work and other non-online submissions
Post examination Board queries on resits etc.
Opening Hours Assistance with room bookings for LSA
Monday Friday 8:30am 4:00pm
All year round Office of Student Complaints,
T: +44 (0)1483 689 609 Appeals and Regulations (OSCAR)
E: als@surrey.ac.uk The Office of Student Complaints, Appeals
surrey.ac.uk/als and Regulations is responsible for the
consideration of individual cases under
Faculty Student Services University procedures and Regulations for
Programme Management Academic Appeals.
Faculty welcome and induction
programmes Formal University panels, (including
Allocation of students to tutor and disciplinary, fitness to practise/study, student
lab groups welfare, and academic appeal panels) are also
Production of class registers administered through this office.
Monitoring of progression, suspension
transfers and withdrawals General information on the processes involved,
Advice to students on module changes made and copies of relevant documents, are
by students in two week periods at the start available from the Student Services Centre.
of each semester More detailed guidance about complaints,
Support Boards of Studies and Student staff appeals or the University regulations is
consultative committees available from your academic department.
Non-standard programmes Advice on individual cases is only offered by
Student exchanges the Students Union.
surrey.ac.uk/currentstudents/study
Supporting you 25
Come and see for yourself.
OPEN DAYS
Book a place on one of our Open Days where you can
meet students and academics, explore our campus and discover
more about the courses that have fired your interest.
Friday 24 June 2016
Saturday 25 June 2016
Friday 9 September 2016
Saturday 10 September 2016
To book your place, please visit:
surrey.ac.uk/opendays
CAMPUS TOURS
We run campus tours every Wednesday at 1pm
a great opportunity to explore our facilities and services.
For more details and to make a booking, please visit:
surrey.ac.uk/campustour
VIRTUAL TOUR
Take a virtual tour, giving you a panoramic view
of the whole campus and our local area please visit:
surrey.ac.uk/virtualtour
University of Surrey
Guildford, Surrey, GU2 7XH, UK
T: +44 (0)1483 681 681 facebook.com/universityofsurrey
F: +44 (0)1483 300 803 twitter: @uniofsurrey
E: ug-enquiries@surrey.ac.uk youtube.com/universityofsurrey
instagram.com/uniofsurrey
surrey.ac.uk plus.google.com/+universityofsurrey
Disclaimer
Every effort has been made to ensure the accuracy of the information contained in this brochure at the time of going to print
(May 2016).
The University takes reasonable steps to provide the educational and other services described in this brochure but reserve
the right to introduce reasonable changes to the services including the way in which they are delivered.
Should industrial action or circumstances beyond the control of the University interfere with its ability to provide any services,
the University will use reasonable steps to minimise any resultant disruption.
Please refer to the University website for updated information relating to any matters contained in this brochure.
Where the information contained on the website differs from that in this brochure, the information on the website supersedes
the information contained in this brochure.
We advise all applicants to view the website prior to making any application.
7800-0416
