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Interaction of Processes

The document outlines a customer-related process involving several steps: an enquiry is received and clarified with the customer, a quotation is sent, an order is received, production planning occurs, material is approved and production begins, in-process inspections are conducted, final testing is performed, items are packed and identified, and the final product is delivered to the customer. Quality checks and documentation controls are maintained throughout the process.

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Bharath
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175 views1 page

Interaction of Processes

The document outlines a customer-related process involving several steps: an enquiry is received and clarified with the customer, a quotation is sent, an order is received, production planning occurs, material is approved and production begins, in-process inspections are conducted, final testing is performed, items are packed and identified, and the final product is delivered to the customer. Quality checks and documentation controls are maintained throughout the process.

Uploaded by

Bharath
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Customer Related Process Design & Development

Annexure A : Processes Customer

and their interaction


Enquiry D&D Change
in existing
product
Clarification with
Customer

Send Quotation D&D Planning

Supplier Evaluation & Selection


Order Receive D&D Input

Sample
Approval Clarification with D&D Output
customer if reqd.

Visit Supplier / If design freezed D&D Review


Issue Trial Order

D&D Verification
Production Planning

Material
Ok No Keep under review D&D Validation
Inform Purchase Availability
Department of Material
in Store
Include in Issue Purchase
Supplier List Information to
Approved
Start Production

Receive Control Production


Material
Note :

Send To Supplier
1. Ensure Document Control for all
No In-process inspection the Processes.
for Replacement as per QIP02-7.1
Material 2. Keep records of various
and follow
OK processes.
process on
control of NCP 3. Competent personnel assigned for
Printing processes affecting Quality.
Yes 4. Non-Conformity identified at
various stages, root cause
Send to Final Testing as per analyzed & appropriate C/P
Stores QIP03-7.1 action initiated.
5. Customer complaint resolved.
6. Carry out preventive
Issue to Packing and Identification
Production
maintenance.
Department 7. Authorised softwares are used for
production.
Deliver to customer 8. Carry out internal audit.
9. Carry out Management Review to
see effectiveness of system.

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