PIrToCofnislueltant
01/2015
Junior System Administrator
Last Name Zaidi Nationalit Belgian
Name Abdelmounaim y
Status Married
Age 35 Gender Male
Gsm +32471909792 Mail Zaidi.abdelmounaim@gma
Website https://mounaimzaidi.wordpress.com il.com
abzaidi@outlook.com
/
Significant Experience
Newell-Rubbermaid Belgium 01/2016 - now
For Dymo Belgium Systems Administrator
o Software support:
Kronos Efficient 5
Office 2010
Skype 2013
Bartender
Sap Cofico
Uniflow
Baan IV
Siemens Desigo Insight
AutoCAD
MCaFee Antivirus
IBM Informix
KonikaMinolta
Cisco VPN Client
Webex
MicroMain
Citrix IP Client
o Provide day to day end-user support to all users globally both in-house and remote
o (Travelling /Home office users) for all sites together with a team
o Install/Configure/Manage/Maintain the local Client infrastructure: desktops,
laptops according to the Newell Rubbermaid European Distributed Systems standards
o Manage/maintain the local server infrastructure according to the Newell Rubbermaid
standards in Co-ordination with the other Teams Globally.
o Local Telephone infrastructure support in collaboration with the Network Services team
o Local Area Network infrastructure support in collaboration with the Network Services team
USG ICT Professionals 05/2015 01/2016
For Quick Restaurants BeLux IT Responsible
o Software support:
MaitreD
Outlook 2010
Kluwer 2014
Visual Rapro
Sap Cofico
Kofax
Extremis
Episoft
AutoCAD
Kaspersky Server Administrator
IBM Informix
Safenet Blackshield Token
Aventail VPN Client
Ultra VNC
Basware
Citrix IP Client
o IT Support Restaurants (network and hardware)
o IT Support Head Office Wilrijk (network and hardware)
o Account administrator (Active Directory)
o Server administrator (Exchange 2010, Server 2003 and 2008)
Informatic Services IS s.a. 04/2012 05/2015
For Mercedes-Benz Helpdesk Agent (Back-up teamleader)
o Software support:
Vehicle Configuration Software (Visionplus) support
o Itil based environment (Foundation Certified)
o Troubleshoot of Mercedes-Benz applications
o Account administrator:
Active Directory: account creations/deletions, folder permissions, mailbox creations,
assign grouppolicy
o Creation of users for some applications following an appropriate process (RFS)
BMC Remedy Ticketing tool
o Link between customers and expert teams
Spoc to T-Systems (network, mailserver problems)
Spoc to InfoSys (Sap Cofico problems)
Spoc to ITR Germany (3th line resolution)
Spoc to ITM BeLux (2nd line resolution)
o Taking Calls / Managing mails
Spoc approx. 78% ticket closure within SLA
o SPOC
o Windows Operating System running on Intel Microprocessors. (Wintel IT Support)
For Mercedes-Benz Onsite
technician
o Dealer infrastructure migration:
Own retail dealers who migrated to the Daimler network.
Migrating current platform so it meets IT and business requirements
The transition to our IT platform makes it able to be present at the dealers without
being really present.
o 2nd line support officer:
Application Working Instructions Support
Creation of One Note pages of Solution
Data Center engineer (managing back-up tapes)
o Lotus Notes migration to Outlook 2010:
Self Service Desktop Migrator support
Converting .nsf to .pst
o Windows XP migration to Windows 7:
Installation via Deploy Max and SDWI server
o Autoline Customer Support ADP:
Citrix Xenapp application forRetailfactory applications
o Desktop and laptop support agent
Installing Operating system via Software Deployment Web Interface.
Creating device on Domain Controler.
Adding device to security group
Adding Software via permission list
Configuring user folder
Creating user account on Domain Controler
Creating and Configuring mailbox (Exchange Server)
Configuring Outlook locally and adding Non Personal Mailbox
Adding user account to file group via Domain Controler
Troubleshoot via Hirensboot or Daimler created software
Full device administrator
o Printer maintenance:
Installing device driver
Configuring DHCP or Fixed IP
Full device administrator
Creating cue on server
Installing maintenance Kit (HP, Lexmark, Samsung)
Configuring scan to mail
Configuring secure printing
o Onsite Support Agent @ Brussels Motor Show 13 14
Printer maintenance
Network support
User account support
VPN support
Application support
General motors Belgium 1998-2010
o Store responsible
o forklift driver
o Quality check-up engineer
o Customer Assistant
o Controlling officer
o Team leader
o IT Servicedesk
o Lotus Notes Mail Support
o Application Support
o Active Directory
o All-round 1st line Support
Formal Education
Description School Dates
Technical High School Diploma PCVO Waas en Durme 2010 2012
Office and Sales K. Atheneum, Sint Niklaas 1997 1998
Accounting IT Sint-Amelberga Instituut, 1995 1996
TSO Commerce Temse 1992 1994
Sint-Amelberga , Instituut,
Certifications
Description Dates
Graphical Design (Websites) 06/2012
CCNA Discovery 06/2012
Network Technician 06/2012
70-680 02/2013
70-685 04/2013
70-647 05/2013
Citrix Server Administrator 6.0 06/2013
ITIL Foundation 06/2013
Competences
Description Level
Repair, Maintenance, Damage Control 5
Sales Advice 5
Websites building and management 5
Internet Installations, Spam & Virus protection 5
Windows 7 Configuration expert 5
Network/Server Management 5
Virtualization 5
MS Office 5
Remote Support (Teamviewer, Remote Desktop) 5
Linux 5
Lotus Notes 5
Ticketing system (BMC Remedy) 5
ITIL 5
Customer support 5
Server administration (User account creation) 5
Languages
Spoken Written
French Good
English Good Good
Dutch Good Good
Spanish Good
For more information contact: Zaidi Abdelmounaim +32
471 909792 email
Zaidi.abdelmounaim@gm
ail.com
